1 to 25 of 46 ITIL Certification Jobs in the UK excluding London

stability of our external facing IT services. This pivotal role ensures that our external facing IT operations are resilient, cost-effective, and aligned with business needs - all underpinned by ITIL best practices. As the Head of Service Delivery, you will oversee key functions including Service Level Management, Availability, and Capacity Management. You'll work closely with Technical Operations, Change … integrity. You will have 7 plus years of proven experience in IT service delivery leadership. Education: Bachelor's degree in Information Technology, Computer Science, or a related field Certifications: ITIL Foundation Certification is required (minimum requirement); additional ITIL Intermediate or Expert-level certifications are preferred. Experience managing teams and third-party suppliers. Deep understanding of SLA, availability … and capacity principles Strong analytical and decision-making skills Familiarity with monitoring and reporting tools Advantageous but not essential Experience in health tech or critical service delivery Additional ITIL certification in Monitoring, Capacity Planning or Service Management Tools Knowledge of high-availability and disaster recovery design Working knowledge of cloud performance and scaling principles READY TO APPLY If More ❯

not essential). A 2.1 degree in Computer Science or a related field from a top-tier university. Excellent communication skills for engaging business stakeholders, end-users, and technologists. ITIL certification (or equivalent ITIL framework experience). Technical expertise in: Databases & design: SQL Server Monitoring tools: Grafana, Prometheus, Victoria Metrics Scheduling tools: Control-M Operating systems: Windows More ❯

s not afraid to have a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request … Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential). Analytical and problem-solving skills, with an inquisitive mindset. Experience working with third More ❯

s not afraid to have a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request … Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential). Analytical and problem-solving skills, with an inquisitive mindset. Experience working with third More ❯

obligations and service quality standards are met and maintained. Provide regular reporting and updates on team performance, service stability, and project transition activities to senior management. Ensure compliance with ITIL best practices and actively drive continuous service improvement. Key skills & experience: Proven track record of managing IT service teams in a complex environment. Strong knowledge of ITIL processes … and frameworks, with ITIL certification highly desirable. Demonstrated experience managing third-party vendors and holding them accountable to service levels. Skilled in incident, problem, change, and request management. Previous exposure to process-driven, highly regulated environments (public sector experience advantageous). Strong stakeholder management and communication skills, with the ability to engage across business and technical teams. Comfortable More ❯

covered). Desirable Skills Linux (Ubuntu, Debian). PowerShell scripting and automation. SQL or database administration experience. Knowledge of FreshService or similar ITSM tools. Familiarity with IT compliance frameworks. ITIL certification or experience with service management practices. If this is you and you'd like to know more, please send me your CV ASAP... More ❯

degree, with Level 6 GCSEs (or equivalent) in English and Maths with a strong academic background and a genuine enthusiasm for technology and automation. Six Sigma qualified. ITIL certification or familiarity with IT service management frameworks. Knowledge Essential Knowledge of additional technologies or programming languages that support automation initiatives. Ideally, have some familiarity with automation tools such as More ❯

start to finish Ability to share knowledge and experience with colleagues and effectively hand over to BAU Demonstrate awareness or contribution towards Cyber Essentials Plus or other cyber security certification projects Desirable Skills Experience with security related incident detection and response Experience working with Pen test reports to prioritise and remediate Experience with MCSE Certified or equivalent experience ITIL certification Desirable Qualifications Microsoft - on-premise and cloud related engineering level certifications Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. More ❯

printing - Familiarity with Intune administration and conference room device support - Excellent communication, customer service, and problem-solving skills - Ability to work independently, manage time effectively, and handle multiple tasks - ITIL certification or process knowledge preferred Special Working Conditions - 100% onsite role at Leiston - Travel required within 25 miles - Occasional out-of-hours work may be required (with prior More ❯

Experience supporting 8x8 Phone systems with Poly phones Experience working with VMware Virtual Data Center and Microsoft HyperV Experience with Android Mobile devices Experience working with Veeam Backup & Replication ITIL Certified Own car with Business Level Insurance The ideal candidate will have previous experience in IT Support\Helpdesk with solid Customer Service experience and preferably be Microsoft certified. Steeper More ❯

Experience supporting 8x8 Phone systems with Poly phones Experience working with VMware Virtual Data Center and Microsoft HyperV Experience with Android Mobile devices Experience working with Veeam Backup & Replication ITIL Certified Own car with Business Level Insurance The ideal candidate will have previous experience in IT Support\Helpdesk with solid Customer Service experience and preferably be Microsoft certified. Steeper More ❯

Mitel) Desirable experience: Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL. Experience collaborating with external/outsourced partners to deliver services. ISO 27001 certified ITIL qualification Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Team Leader More ❯

and Qualifications Essential A Digital/IT degree or equivalent related subject or with equivalent substantial experience in Information Technology disciplines Desirable Demonstrable evidence of extensive continuing professional development ITIL Qualification or equivalent experience of delivering customer focussed digital services Management training/qualifications or experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of More ❯

motivate stakeholders. Culturally aware and experienced in matrix-managed environments. Qualifications & Experience Degree in a relevant field (or equivalent experience). Project Management certifications (PMI, PRINCE2, Scrum, etc.) - essential. ITIL certification - desirable. Strong experience with IT development, integration, and cloud-based delivery. Proven ability to manage suppliers and delivery teams across global markets. Experience managing large project budgets More ❯

Strong communication and problem-solving skills Ability to work independently and as part of a team Eligible for SC security clearance (minimum 3 years UK residency) Desirable Microsoft or ITIL certifications Experience with Power Apps or Dynamics CRM Project coordination or improvement experience If you're passionate about systems, eager to drive improvement, and want to be part of More ❯

What You'll Need to Succeed We're looking for someone with a strong technical foundation, excellent problem-solving skills, and a collaborative mindset. You'll need: Microsoft or ITIL certifications, or equivalent experience in desktop support, networks, servers, and cloud services. Experience with Microsoft Entra/Azure cloud-based services. Strong understanding of Microsoft OS and hardware components. More ❯

Organised and self-motivated, with the ability to manage multiple priorities. * Comfortable working in a flexible, fast-paced environment. * Experience working in a multi-tenant or campus-style environment. * ITIL certification or similar service management qualifications. * Awareness of relevant compliance frameworks (e.g., ISO 27001, GDPR). IT Service Analyst/IT Vendor Management Analyst ***PLEASE NOTE THIS ROLE More ❯

approach Knowledge of Windows OS, Microsoft Office, O365 Administration, and telephone systems (Five9 & Mitel) Desirable experience: Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL. ITIL qualification Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Engineer, you More ❯

approach Knowledge of Windows OS, Microsoft Office, O365 Administration, and telephone systems (Five9 & Mitel) Desirable experience: Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL. ITIL qualification Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Engineer, you More ❯

approach Knowledge of Windows OS, Microsoft Office, O365 Administration, and telephone systems (Five9 & Mitel) Desirable experience: Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL. ITIL qualification Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Engineer, you More ❯

approach Knowledge of Windows OS, Microsoft Office, O365 Administration, and telephone systems (Five9 & Mitel) Desirable experience: Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL. ITIL qualification Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Engineer, you More ❯

resources and timelines • Contribute to customer roadmaps and value delivery • Participate in remote and on-site work as needed What We're Looking For Basic to intermediate Microsoft 365 certification Some experience with Unified Communications (e.g., Teams Voice, SIP trunking, SBCs) Strong communication and documentation skills A proactive, customer-focused mindset Willingness to work flexible hours during key project … phases Full UK driving licence Desirable (but not essential) Experience with Audiocodes media packs, or similar gateways Knowledge of network infrastructure (VPNs, firewalls, load balancers) PRINCE2 Foundation or ITIL certification Why Join Us? • Clear progression path into Project Management or Technical Consultancy • Supportive team culture with a focus on learning and development • Exposure to enterprise-level deployments and More ❯

with third-party systems (e.g., HR, identity, CMDB). Set up and configure Workblaze for Digital Workplace enablement. Skills & Experience Exceptional supplier management skills Strong knowledge of ITSM/ITIL (certification preferred). Experience with cloud-based service platforms (e.g., BMC Helix SaaS). Ability to deliver technical configurations based on business needs. Hands-on with integration tools … Workplace setup - building self-service portals, service catalogues, and workflows. Technical project management - 5+ years delivering ITSM or digital transformation projects, managing teams and timelines. Methodologies - solid knowledge of ITIL (cert preferred), and experience with Agile or hybrid models. Tools - proficient in Jira, Confluence, Azure DevOps. Communication - strong stakeholder engagement, workshop facilitation, and documentation skills. Carbon60, Lorien & SRG - The More ❯

objectives Keep abreast of latest developments in the sector around applications and cloud services ensuring the best tools and practices are adopted. Extensive experience in an IT Applications role. ITIL Certification Project management qualification, Prince2 or Agile. Experience of Managing Teams What's in it for you? As an RBH employee, you will receive a range of fantastic More ❯

objectives Keep abreast of latest developments in the sector around applications and cloud services ensuring the best tools and practices are adopted. Extensive experience in an IT Applications role. ITIL Certification Project management qualification, Prince2 or Agile. Experience of Managing Teams What's in it for you? As an RBH employee, you will receive a range of fantastic More ❯