2 of 2 ITIL Certification Jobs in the West Midlands

identifying root causes Good understanding of Microsoft 365, cloud services and user access management Experience supporting business systems such as CRM platforms Familiarity with ITIL processes and working in a structured service desk environment Experience working with third-party vendors or external support teams Strong communication skills with … issues clearly Experience supporting or mentoring junior team members Good documentation skills and attention to detail It would be a bonus if you have: ITIL certification Experience with cloud infrastructure or automation tools Exposure to reporting, data analysis or SQL If you’re an IT Support Specialist ...

England). Experience working with digital reporting tools and dashboards. Desirable Project or programme management qualification (e.g. PRINCE2, MSP, PMP) Agile or service management certification (e.g. Scrum, SAFe, ITIL) Qualification or formal training in data, analytics, or performance measurement Advanced training or certification in data tools (e.g. ...