3 of 3 ITIL Certification Jobs in the West Midlands

Android platforms. Familiarity with MDM solutions (e.g., Intune, SOTI MobiControl), endpoint security, and device imaging. Excellent communication and stakeholder management skills. Desirable: ITIL certification or equivalent service management experience. Experience with Microsoft Entra ID, Autopilot, and Zero Trust principles. Knowledge of accessibility and inclusive technology practices. ...

enhance service delivery and drive continuous improvement in IT service management processes. This role requires excellent communication skills and a deep understanding of ITIL processes to ensure efficient service delivery and customer satisfaction. The customer team is responsible for the production operations of the PLM toolset predominantly the 3DExperience … improve user experience and satisfaction with customer services. Manage the ITSM toolset to ensure it supports the needs of the organization and aligns with ITIL best practices. Process Management: Implement and manage ITIL-based processes for incident, problem, change, and service level management. Ensure processes are followed ...

design services that meet business needs Implement and optimise new systems or processes (e.g. ticketing platforms) to enhance service delivery and efficiency Requirements ITIL certified, with strong practical knowledge of the ITIL framework 7+ years proven experience in IT Service Management 3+ years in a leadership or managerial … role overseeing ITIL processes Hands-on experience running or facilitating CAB meetings Experience implementing new systems or processes, including ticketing platforms Knowledge of governance, due diligence, and formal IT frameworks Excellent communication and stakeholder management skills Experience in legal, insurance, finance, or a related professional services sector (desirable) Advanced ...