7 of 7 ITIL Certification Jobs in the West Midlands

being given to rebalancing effort across leadership roles which may impact on this scope. Knowledge Required A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. A thorough understanding of modern IT technologies and management approaches. Knowledge and experience in leading in an operational environment. Knowledge of cyber … security and cyber incident response Desirable a certification in Service Operations. Skills Required Strategic thinking and strategy development, especially in the area of IT services. Exceptional leadership skills, including in operational crisis situations, with the ability to develop and communicate an operational service management vision that inspires and motivates staff and aligns with the IT and business strategy An … establishing relationships with key customer representatives and mechanisms on reporting and collecting two-way feedback. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. Qualifications A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL More ❯

stakeholders, analyze performance trends, and manage escalations. You promote continual service improvement and contribute to broader service initiatives. You build senior-level relationships, influence outcomes, and share best practices. ITIL certified, with experience in regulated industries; PRINCE2, Lean, Six Sigma, and APM are desirable. Whats in it for you? We offer a range of benefits designed to support your More ❯

managed services, ideally covering Modern Workplace, End User Services, Networks, Infrastructure/Cloud, UC and Security Experience designing managed service/outsourcing solutions and leading bids worth 100k- 10m+ ITIL certification with good knowledge of service delivery best practice Ability to operate confidently up to CxO level Strong documentation, analytical and commercial modelling skills Knowledge of TUPE, transitional More ❯

managed services, ideally covering Modern Workplace, End User Services, Networks, Infrastructure/Cloud, UC and Security Experience designing managed service/outsourcing solutions and leading bids worth £100k-£10m+ ITIL certification with good knowledge of service delivery best practice Ability to operate confidently up to CxO level Strong documentation, analytical and commercial modelling skills Knowledge of TUPE, transitional More ❯

working partnerships with Service Transition on major bid opportunities Demonstrate strong influencing and persuading skills, encourage colleagues and teams to change established processes and achieve improvements and best practice ITIL certification The other stuff we are looking for We'd also love you to bring; Puts the customer at the heart of all decisions, sees the world through More ❯

working experience in a Sales Engineering/Solution Architect, Technical Consulting, Technical Services delivery role with hands on experience in technologies outlined in the Skill set section (Optional) Industry certification in data center infrastructure (ITIL), Certified Kubernetes Administrator (CKA), Docker or RedHat certifications related to Containers Desired Qualities - Active Listener with the ability to translate complex/ambiguous More ❯

manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk/IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. … network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement More ❯