taking appropriate steps to respond to it. Excellent verbal and written communication skills. To have experience and/or knowledge to working in Prince2, ITIL and Agile environments. To demonstrate excellent customer experience. Work alone, using initiative, and to work constructively as a member of a team supporting others … and the importance of maintaining confidentiality at all times. Desirable criteria Knowledge of Ivanti/other ITSM tools would be advantageous. Qualifications such as ITILFoundationCertificate in IT Service Management v4.Service Transition and Operational Readiness criteria. Responsibilities: To assist with the creation of Service Impact Assessments … a complete central repository of Service Design and Transition packages. To ensure clear Service Level Agreements are in place. To ensure compliance with key ITIL processes in respect of Service Transition. To ensure that all new and changed services meet the agreed Service Acceptance Criteria and Operational Readiness measures More ❯
contributing to competitive and cost-effective service solutions. What we are looking for Qualifications & Certifications: • Bachelor's degree in IT, Telecom, Business, or equivalent. • ITILFoundation Certification. • ITIL Service Management Certification. • Experience with in-house certification programs. Experience & Skills: • Minimum 3 years in IT service delivery to More ❯
would be advantageous but not essential: Degree in Information Technology or related field or- CompTIA A+ CompTIA Network + Microsoft 365 Certified Equivalent experience ITILFoundation certification or knowledge of ITIL processes. Excellent problem-solving skills and a keen eye for detail. Ability to remain calm and More ❯
accurate records of incidents, requests, and solutions to support effective tracking and Qualifications and Experience Technical Working knowledge of an ITSM tool, preferably ServiceNow. ITILFoundation certification. Working knowledge of ISO27001. Experience with Citrix Desktop Director. Proficiency in Microsoft Office products, including M365/Teams. Familiarity with document … manage changing priorities. Flexible approach to working on a rota basis and providing necessary cover when required. Understanding of and experience working within the ITIL Service Delivery framework. Willingness to attend relevant training courses for professional development. Flexibility to undertake additional duties as required to support business-as-usual More ❯
York, North Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Redcentric
with a pro-active approach to workload Able to work proactively under their own initiative Experience with small project delivery Qualifications/Education required ITILFoundation Certified or experience with ITIL Experience in using IT Service Management and CRM solutions is desirable Please note, this is a More ❯
Greater Sheffield Area, United Kingdom Hybrid / WFH Options
SoloProtect UK
attend site when required, including when on call. Nice-to Have (But Not Essential): Certifications like CompTIA A+, Network+, or Security+ Microsoft Azure or ITILFoundation Certification. What Makes You a Great Fit? You’re adaptable, organised, and thrive under pressure. You have a calm and rational approach More ❯
and a strong sense of initiative to the role, with key responsibility for delivering 3rd line ICT support across the business. In alignment with ITIL best practices, this individual will be involved in managing and supporting their infrastructure, servers, and services. A key part of the role will be … and Firewalls A valid driver’s license and access to personal transportation Familiarity with endpoint security solutions Experience working with VoIP systems Desirable Qualifications ITILFoundation certification Knowledge of Linux systems such as Red Hat Enterprise Linux or CentOS Experience with mobile device management platforms like Intune or More ❯
technology services with business needs. What You'll Need: Essential Substantial experience in IT/Technology service delivery. Strong leadership and team management skills. ITILFoundation Certification. Microsoft Certified: Azure Fundamentals. Proficiency in IT service management tools and software. Ability to analyse data and generate actionable insights. Strong … problem-solving skills and attention to detail. Knowledge of industry best practices in IT service delivery. Desirable ITIL 4 certification or equivalent. CompTIA A+. Why Ligentia? Why now? Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading More ❯
Security Office (CSO), Global Information Security. This team provides critical cryptographic services, including Secure Key Management, Hardware Security, Application Cryptography, Strong Authentication, and PKI & Certificate services to the Group. Your primary responsibility will be to act as a liaison between business, technology, and security functions to ensure information confidentiality … for one week every four weeks. To be successful as a Cryptography Analyst, you will need the following: Experience in Cryptography and Information Security. ITILFoundation certification. Bachelor's degree in Computer Science. Strong stakeholder management with the ability to influence and negotiate at all levels. Excellent attention … to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management. HSM configuration/installation/support. Incident management. Change management. ITIL. Ensure the integrity and availability of cryptographic and key management services to More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Ligentia
metrics. Stakeholder Management: Collaborate with other departments to align technology services with business needs. What You'll Need: Strong leadership and team management skills. ITILFoundation Certification. Proficiency in IT service management tools and software. Ability to analyse data and generate actionable insights. Strong problem-solving skills and … attention to detail. Knowledge of industry best practices in IT service delivery. ITIL 4 certification or equivalent. CompTIA A+. We offer a hybrid working environment, requiring on average 3 days a week from our Leeds office for collaboration and team meetings. This balance ensures you have the flexibility to More ❯
systems and data structures. Working knowledge of Python programming. Hands-on experience with SAP SD module and EDI integration via Seeburger is highly desirable ITILFoundation certified. Strong analytical and critical thinking skills, with a proactive approach to issue resolution. Proven ability to engage and communicate effectively with More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
In Technology Group Limited
leadership, and stakeholder management skills. Proficiency in project management methodologies like Agile, Waterfall, or PRINCE2. Desirable: Project management certifications (e.g., PRINCE2, PMP, AgilePM). ITILFoundation certification. Benefits: Highly competitive salary with regular reviews. Hybrid working model (2 days in Sheffield office). Comprehensive private healthcare package. Enhanced More ❯