1 to 25 of 28 ITIL Foundation Certificate Jobs in the North of England

such as downtime, costs, and reputational damage. Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish … including development and management of Business Continuity plans · Proven Skills and Experience working in a Public Sector role · Ideally experience in working in a ITIL environment · ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable) · Proven experience in communicating with a variety of stakeholders ...

such as downtime, costs, and reputational damage. Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish … including development and management of Business Continuity plans Proven Skills and Experience working in a Public Sector role Ideally experience in working in a ITIL environment ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable) Proven experience in communicating with a variety of stakeholders ...

experience supporting and maintaining network infrastructure services, including IP Routing and VLAN configurations. Proven background working as a 2nd Line Support Analyst in an ITIL service desk environment, effective in triage, and resolution and proficient in ticket handling process. Excellent technical knowledge and experience of supporting Windows Operating Systems … related field or apprenticeship qualification level 3/4 and Industry recognised qualifications such as Microsoft Certified (MCP, MCSA, MCSE), Comp Tia, ITIL foundation, or CCNA. Desirable Qualifications: ITIL Foundation Certification Personal Qualities: Organised and methodical, with the ability to work to targets and goals unsupervised. ...

providing 1st line support. Continuous Learner: You have a proactive attitude toward staying updated with the latest IT trends and software developments. (Preferred): An ITIL Foundation certificate, along with experience in a similar customer facing IT support role and experience with ITSM tools (Service Now) Communication Specialist ...

Hyper-V or VMware. Identity and access management (IAM), authentication, and federation services using Microsoft Entra. Active Directory Domain Services including Group Policy and Certificate Services. End User Computing: endpoint management and device lifecycle administration using MECM and Intune. Microsoft 365 administration including Exchange Online, Microsoft Teams, OneDrive … Business Continuity and Disaster Recovery principles. Ability to produce written reports on support issues. Appetite for continuous improvement and an attention to detail. ITIL Foundation certified or experience in an ITIL environment. Strong understanding of change management principals and application. Extensive technology experience with Microsoft on-premises ...

modern workplace stack, including Windows OS, M365, Azure/Entra ID, endpoint/device management and core business applications Strong adherence to ITIL processes and IT Service Management practices, including platforms such as ServiceNow Ability to manage competing priorities and work within SLA targets while collaborating in a fast … providing 2nd Line support within an IT Service Desk or operational support environment Experience working with IT Service Management tools, ideally ServiceNow Understanding of ITIL principles and structured ticket management practices Experience supporting Microsoft workplace technologies, including Windows 11 OS, M365 and identity/access management technologies Experience resolving ...

everyday culture, and we strive to create a representative and welcoming environment for all.## **Your skills and experience*** Strong knowledge and practical experience across ITIL processes, with a particular focus on Major Incident Management, Change Management, Incident Management, Problem Management, and Release Management* ITIL Foundation certification ...

Ideally you'll have: Experience supporting food manufacturing, sales and/or supply chain related applications. Familiarity with APIs, integrations, or middleware platforms. ITIL Foundation certification or working knowledge of ITIL practices. Why Join Prima? Be part of a business with a proud history and exciting plans ...

Strong attention to detail, reliability and a commitment to delivering a quality service. Desirable Skills & Qualifications The following would be advantageous, although not essential: ITIL Foundation certification. Experience working with Microsoft Intune, Active Directory or Microsoft Entra ID. Previous experience providing IT support within a manufacturing or engineering ...

commitment to delivering a positive end‐user experience. Desirable Skills and Certifications Microsoft 365 Certified: Endpoint Administrator Associate, or a relevant Microsoft endpoint certification. ITIL Foundation certification. Additional experience with Microsoft Entra ID/Azure Active Directory. Experience with Microsoft Multi‐Factor Authentication (MFA). Broader experience administering ...

configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms … Management: Collaborate with stakeholders to gather requirements and translate them into technical solutions. Administer user accounts, roles, and permissions within JSM. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within the ITSM platform. Manage change control processes ...

service delivery Experience coaching technical staff and managing team performance Strong communication, organisation and problem-solving skills Previous MSP experience would be advantageous ITIL Foundation certification would be beneficial By applying for this role, you give express consent for us to process and submit (subject to required skills … Service Desk Team Leader, IT Support Manager, 1st Line Support, 2nd Line Support, Networking, Microsoft 365, Windows, macOS, Linux, MSP, Incident Management, SLA Management, ITIL, Technical Support, Sheffield #J-18808-Ljbffr ...

stakeholder management skills. Ability to work independently in a fully on-site support environment. Flexibility to align with UK working hours when required. Desirable ITIL Foundation certification or higher. Experience with device provisioning and near-zero-touch deployment processes. Experience supporting users within Defence or other highly secure ...

Experience within Higher Education or Further Education. Knowledge of library management systems and academic databases. Microsoft certifications such as MS-900 or AZ-900. ITIL Foundation certification. Experience supporting learning technologies or virtual learning environments. Knowledge of Microsoft Intune, Microsoft Defender or similar endpoint management tools. Personal Attributes ...

upgrades, and deployment activities. Work closely with deployment teams during migration and cutover periods. Manage incidents, service requests, and change activities in line with ITIL processes. Escalate complex issues to specialist Level 3 teams where required. Maintain accurate support documentation, knowledge articles, and ticket updates. Assist with endpoint refresh … Windows 11 migration projects. Device refresh or hardware deployment experience. Application testing and validation experience. Experience within highly regulated or large-scale enterprise environments. ITIL Foundation certification. GCS is acting as an Employment Business in relation to this vacancy. ...

Teamcenter architecture, BMIDE, workflows, or access controls · Experience supporting integrations with ERP or MES platforms · Familiarity with SQL, scripting, or log analysis tools · ITIL Foundation certification or similar Remote working with occasional trips to site. Candidates will need to have SC in place already, due to the urgency ...

problem-solving skills Excellent communication and customer service abilities The ability to work independently and as part of a team Desirable Skills & Certifications ITIL Foundation Certification Microsoft 365 Certifications AWS Cloud Practitioner Experience supporting multi-site environments Why Apply? This role offers the chance to join a stable ...

delivery, project management, or operations management roles Demonstrated experience implementing technology solutions or process improvements Track record of successful project delivery in IT environments ITIL Foundation certification or equivalent IT service management credential Project Management Professional (PMP) or Agile certification Background in change management or organizational transformation Lean ...

integration. Knowledge of HTML, CSS or JavaScript within configurable or low-code platforms. Experience of reporting or data visualisation tools such as Power BI. ITIL Foundation certification, or equivalent practical knowledge of ITIL service management practices. What’s In It For You Annual discretionary bonus scheme ...

legal right to work in the UK at the time of application. Demonstrable experience managing Incident, Problem and Change processes within an ITSM environment ITIL Foundation certification as a minimum, with Practitioner-level or higher desirable Experience chairing CAB and managing a forward schedule of change Excellent relationship ...

Collaborating with security, network, storage, application, monitoring, and service management teams to ensure cohesive and supportable infrastructure solutions. Following the firm's standard ITSM, ITIL, Change Management, security, data usage, equipment usage, and licensing policies and procedures. Providing leadership, coaching, and mentoring to engineers and promotes effective, respectful … equivalent work experience may be considered in lieu of a degree Relevant Red Hat OpenShift, Kubernetes, cloud, infrastructure, and/or architecture certification, preferably ITIL Foundation certification or equivalent service management experience, preferably Deep, current, hands-on Kubernetes architecture experience; Red Hat OpenShift experience strongly, preferably Demonstrated experience ...

challenges. Analyse logs, performance metrics, and system behaviour to perform root cause analysis. Support incident, problem, change, and release management processes in line with ITIL standards. Maintain technical documentation, support procedures, and knowledge base articles. Assist with application lifecycle management, upgrades, patching, and decommissioning activities. Support migration cutovers … endpoint platforms. Experience working on large-scale IT transformation, migration, or deployment programmes. Experience with application packaging and deployment processes. Strong understanding of ITIL-based support environments. Experience working in complex enterprise organisations with multiple stakeholders. Ability to manage competing priorities within fast-paced project delivery environments. Excellent planning ...

environments. Experience managing and developing multi-disciplinary teams. Strong understanding of IT service management principles and operational governance. Eligible for DV clearance (UKEO) Desirable ITIL Foundation certification or higher. Leadership, management or project management qualification. Experience leading operational transformation, automation or continual improvement initiatives. Experience working within secure ...

fast-moving and changeable environment. Strong emotional intelligence and the ability to work effectively with individuals at all levels of the organisation. ITIL Foundation certification or equivalent operational service management experience. What do we offer you? 25 days annual leave + birthday Subsidised private medical insurance 5.1% matched ...

enterprise asset management platform. Nice to Have Experience implementing or enhancing Hardware Asset Management tooling and processes. ServiceNow experience, particularly within Hardware Asset Management. ITIL Foundation certification. ServiceNow CSA or CIS-HAM certification. Experience working within a large retail, logistics or multi-site environment. ITAM certifications such ...