9 of 9 ITIL Foundation Certificate Jobs in the North of England

subject or equivalent experience. Project Methodology Knowledge: Proficient in project planning techniques such as PRINCE2, ideally at an enterprise level. Communication Skills: Excellent ability to present complex information clearly. ITIL Foundation Certificate: Holder of ITIL Foundation or comparable experience in IT Service Management. organisational Skills: Strong skills in managing multiple priorities effectively. Desirable Qualifications: Degree More ❯

appropriately. Person Specification Education & Qualifications Essential A higher education qualification in a computing/engineering/technical discipline or relevant equivalent acquired experience combined with a vocational IT qualification ITIL Foundation Certificate (to be passed within 12 months of appointment) Desirable Microsoft Certified Professional Certificate Knowledge Essential A good knowledge of computer architecture, Windows operating systems … and office applications Data Protection and software licensing principals Directory Services/Administration Desirable ITIL Problem & Incident Management ITIL Configuration Management Desktop & application virtualisation Mobile Device Management Experience Essential Experience of supporting desktop technologies in a networked environment Experience of supporting the Windows operating system and standard office applications Desirable Experience of supporting mobile technologies Working with an … ITIL based Service Desk System Administering network and email user accounts Experience of supporting BigHand application Skills & Abilities Essential Good written and verbal communication skills Excellent analytical and problem solving skills Work proactively and without supervision Communicate clearly and confidently with colleagues at all levels of ability and seniority Good time management Disclosure and Barring Service Check This post More ❯

and customer service skills.o Strong technical background with experience in IT support.o Ability to work independently and make informed decisions.o Business awareness and understanding of IT service delivery frameworks (ITIL desirable). Main duties of the job o Organising and the delivery of Tier 2 IT support consistent with the Digital Services Operational Strategy. Provide IT technical support co … Pro-actively lead in ensuring that IT support delivered withing the Trust reflects best practice with respect to organisational, NHS and legislative requirements and guidelines including IT Infrastructure Library (ITIL), General Data Protection Regulation (2016), Information Standards, Information Security, and compliance with NHS Information Governance. Ensure change management is applied within the Tier 2 team and follows implemented policies … Lead, or other senior digital services managers. Person Specification QUALIFICATIONS Essential Post Graduate qualification or equivalent or relevant experience. Desirable Degree or equivalent qualification in an IT related subject. ITIL Foundation Certificate. EXPERIENCE Essential Extensive technical background in an IT support role Multi-tasking ability required to deal with multiple incidents awaiting resolution. Strong knowledge of IT hardware More ❯

risk controls, compliance records, and security documentation to audit standards. Support incident, change, and problem management, driving service improvements. Essential Experience Proven expertise in cryptography, HSMs, and key/certificate management. ITIL Foundation certification and experience in operational security environments. Strong stakeholder management and communication skills. Bachelor’s degree in Computer Science or related discipline. Desirable: Security More ❯

our IT services. Key Responsibilities: End-to-End Change Management: Oversee the full change management process, ensuring all adjustments are logged, assessed, authorised, scheduled, and reviewed in line with ITIL best practices. Facilitate Collaboration: Chair and facilitate Change Advisory Board (CAB) meetings, engaging all stakeholders and creating a culture of open communication. Risk and Impact Assessment: Evaluate change requests … change and release processes to boost efficiency, consistency, and governance. What We're Looking For: Experience: Previous experience as a Change Manager, Release Manager, or within IT Service Management. ITIL Knowledge: Strong understanding of Change and Release Management processes within the ITIL framework. Risk Assessment Skills: Proven ability to evaluate the risk and impact of changes across infrastructure … stakeholders. Technical Familiarity: Knowledge of IT infrastructure and services, including cloud technologies, networks, and applications. ITSM Tools Experience: Proficiency with ITSM tools such as ServiceNow, Remedy, or similar platforms. ITIL Certification: While an ITIL Foundation certification (or above) is preferred, it is not mandatory. Key Competencies: Organisational Skills: Strong governance skills with a keen attention to detail. More ❯

implement custom Jira solutions. Configure Jira workflows, fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage … SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor’s degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API’s and related automation. More ❯

aware Ability to lead, influence and develop self and others Drive, self-motivation and ability to work under own initiative as well as in a team environment Understanding of ITIL methodology and implementations using best practise in pursuit of Customer Service Excellence The ability to work well under pressure in a fast-paced team environment Knowledge and experience working … with ITSM tools such as Service Now ITIL Foundation certification Benefits Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus More ❯

Proven knowledge in the latest Microsoft End User Computing technologies (e.g. Windows, Mobile, Desktop, Laptop, Thin Client, Tablets and MS Office). Excellent prioritisation skills. Experience operating within an ITIL environment. Good knowledge of IT services delivered within a corporate environment. Knowledge of Incident, Problem, & Event Management. Able to maintain good supplier relationships. Excellent oral and written communications. Excellent … experience. Qualifications Essential: Educated to Level 2 (C+ or Grade 9 to 4 GCSE or equivalent) or higher. Desirable: CITRIX certifications (CCA-V). Microsoft accreditations (MCSE) or equivalent. ITIL Foundation Certificate. If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please More ❯

stakeholders to ensure clear communication and alignment on deliverables. Plan and organize tasks effectively to meet program deadlines and targets. Identify potential risks and proactively implement mitigation strategies. Support ITIL-based processes and ensure compliance with organizational standards. Required Skills & Qualifications ITIL Foundation Certification (mandatory). Strong planning and organizational skills. Excellent attention to detail and ability More ❯