Service Desk Support: (IT Operations, Cyber & Data/Analytics) Provide technical support to internal users across multiple regions and languages. Log, triage, and resolve incidents and service requests using ITSM tools (e.g., BMC Helix). Escalate complex issues to second-line support teams. Assist in maintaining knowledge base articles and FAQs. Infrastructure & Applications: (IT Operations, Cyber & Data/Analytics) Support More ❯
Bath, Somerset, South West, United Kingdom Hybrid/Remote Options
IO Associates
a structured rota covering core hours and occasional out-of-hours support. Skills: Strong customer service and communication skills Solid 1st line troubleshooting and diagnostic ability Experience working with ITSM/ticketing tools and SLA environments Basic hardware/software support knowledge (laptops, mobiles, builds) Ability to document issues clearly and escalate effectively to 2nd/3rd line Organised, detail More ❯
in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM) click apply for full job details More ❯
committed to improving efficiency, adopting best practice, and ensuring their technology platforms support business-wide transformation.In this role you will administer, configure, and enhance the ServiceNow platform to support ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. You will work closely with stakeholders across the business to optimise workflows, implement improvements, and drive automation. You will also produce … technical documentation, support integrations, and champion continuous improvement across the ITSM function.The ideal candidate will have proven experience working with and configuring ServiceNow, a strong understanding of ITSM and ITIL principles, and the ability to work both independently and collaboratively. Experience with integrations, scripting, and performance analytics would be advantageous but not essential.This is a fantastic opportunity to join a … expertise, contribute to process improvement, and play a key role in the future of their IT services. The Role: *Administer, configure, and enhance the ServiceNow platform*Support and optimise ITSM processes in line with ITIL best practice*Collaborate with stakeholders to define requirements and deliver improvements*Produce documentation, support integrations, and troubleshoot issues The Person: *Proven experience working with and More ❯
to improving efficiency, adopting best practice, and ensuring their technology platforms support business-wide transformation. In this role you will administer, configure, and enhance the ServiceNow platform to support ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. You will work closely with stakeholders across the business to optimise workflows, implement improvements, and drive automation. You will also produce … technical documentation, support integrations, and champion continuous improvement across the ITSM function. The ideal candidate will have proven experience working with and configuring ServiceNow, a strong understanding of ITSM and ITIL principles, and the ability to work both independently and collaboratively. Experience with integrations, scripting, and performance analytics would be advantageous but not essential. This is a fantastic opportunity to … expertise, contribute to process improvement, and play a key role in the future of their IT services. The Role: *Administer, configure, and enhance the ServiceNow platform *Support and optimise ITSM processes in line with ITIL best practice *Collaborate with stakeholders to define requirements and deliver improvements *Produce documentation, support integrations, and troubleshoot issues The Person: *Proven experience working with and More ❯
ServiceNow Configuration Analyst Bath Hybrid - 3 in, 2 from home £Competitive + Benefits Excellent opportunity for a ServiceNow specialist to join an industry-leading organisation offering long-term stability, technical progression, and the chance to make a real impact across More ❯
