1 to 25 of 29 ITSM Jobs in the City of London

Qualifications: Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience). 3+ years of experience in enterprise application support or IT operations. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management). Strong troubleshooting, analytical More ❯

Qualifications: Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience). 3+ years of experience in enterprise application support or IT operations. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management). Strong troubleshooting, analytical More ❯

all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and planning, carrying out business requests analysis and control, proposing and reviewing technical solutions, supervising More ❯

and governance reporting. Required Skills & Experience Strong expertise in enterprise networking (WAN, LAN, WLAN) and SDN technologies. Hands-on experience with Cisco, Juniper, and modern network platforms. Familiarity with ITSM processes and tools (e.g., ServiceNow). Knowledge of security compliance and risk management in large-scale networks. Excellent communication and stakeholder management skills. Certifications (Preferred) CCNP/CCIE or equivalent. More ❯

and governance reporting. Required Skills & Experience Strong expertise in enterprise networking (WAN, LAN, WLAN) and SDN technologies. Hands-on experience with Cisco, Juniper, and modern network platforms. Familiarity with ITSM processes and tools (e.g., ServiceNow). Knowledge of security compliance and risk management in large-scale networks. Excellent communication and stakeholder management skills. Certifications (Preferred) CCNP/CCIE or equivalent. More ❯

SAFe) with 2+ years applied experience. · Certified Project Management Professional (e.g., PMP, PRINCE2) or similar experience · Strong facilitation skills with experience running workshops and project ceremonies. · Deep familiarity with ITSM and process transformation projects. · Demonstrated experience leading customer-facing engagements in a consultancy or partner setting. Technical Competency Expectations: · Proficient in ServiceNow platform, core modules, out-of-the-box processes More ❯

SAFe) with 2+ years applied experience. · Certified Project Management Professional (e.g., PMP, PRINCE2) or similar experience · Strong facilitation skills with experience running workshops and project ceremonies. · Deep familiarity with ITSM and process transformation projects. · Demonstrated experience leading customer-facing engagements in a consultancy or partner setting. Technical Competency Expectations: · Proficient in ServiceNow platform, core modules, out-of-the-box processes More ❯

leading teams of ServiceNow developers. Certified Technical Architect (or working towards Master Architect certification). At least 5 ServiceNow CIS certifications . Proficiency across multiple ServiceNow product lines beyond ITSM (e.g. ITOM, ITAM, HR, CSM, SPM, HAM/SAM). Strong scripting and integration skills - JavaScript, SQL, API/Web Services . Experience integrating ServiceNow with cloud platforms such as More ❯

system/RMM tool and PSA software. Experience providing support via remote tools. Experience handling technical service tickets. Professional IT certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP)/IT Support Business. Produce and keep up to date documentation on clients systems Company benefits More ❯

active SC Clearance. The key skills required for this Jira SME role are: SC Cleared Defence experience Provide expertise on Jira Service Management (JSM), Jira Software (JSW), and Confluence ITSM principles (Incident, Problem, Change, and Request Management). JSM Automations, Workflows, and Assets (Insight). Jira Query Language (JQL). ITIL 4, Agile, or DevOps frameworks. Familiarity with scripting or More ❯

managing projects; preferably with multi-disciplined teams Experience with application deployment using remote technologies Strong technical background with a minimum of three (3) years Systems experience IT Service Management (ITSM) systems Print Management solutions Microsoft TECHNICAL COMPETENCE: Knowledge of Microsoft Applications, Web Applications and Print Driver architecture Knowledge of networks, routers, switches, servers and common operating systems The ability to … environment and be transparent, in the changing nature of the customer workplace whilst maintaining a positive focus towards customer satisfaction. Experience with Remedy, ServiceNow or other IT Service Management (ITSM) Systems. PERSONAL CHARACTERISTICS: Individual must demonstrate a high level of business maturity, in appearance, focus, poise and alertness; ability to get along well with diverse personalities—mature—flexible High energy More ❯

presales, solution architecture, or consulting within IT Infrastructure or EUC domains Proven experience designing and delivering device lifecycle management and DaaS solutions at scale Hands-on exposure to ServiceNow ITSM/ITOM , asset workflows, and integration Experience with smart locker/vending machine integrations for IT hardware logistics Knowledge of FSO/TechBar models , resource planning, and IT support automation More ❯

presales, solution architecture, or consulting within IT Infrastructure or EUC domains Proven experience designing and delivering device lifecycle management and DaaS solutions at scale Hands-on exposure to ServiceNow ITSM/ITOM , asset workflows, and integration Experience with smart locker/vending machine integrations for IT hardware logistics Knowledge of FSO/TechBar models , resource planning, and IT support automation More ❯

processes create a seamless and engaging digital environment for employees across End User Computing (EUC) and IT services. UX Consultant's Experience & Skills Required: Background in UX design within ITSM, EUC, or infrastructure programmes. Experience with ServiceNow or comparable IT service platforms. Involvement in Windows and cloud migration projects. Strong knowledge of Microsoft 365 tools and environments. Strategic thinker with More ❯

the MITRE ATT&CK Framework and Cyber Kill Chain. Ability to communicate technical information clearly to both technical and non-technical audiences. Awareness of cloud computing, networking, firewalls and ITSM processes. Even if you don’t tick every box, don’t let that hold you back. If this sounds like your kind of challenge, we’d genuinely love to hear More ❯

the MITRE ATT&CK Framework and Cyber Kill Chain. Ability to communicate technical information clearly to both technical and non-technical audiences. Awareness of cloud computing, networking, firewalls and ITSM processes. Even if you don’t tick every box, don’t let that hold you back. If this sounds like your kind of challenge, we’d genuinely love to hear More ❯

defect management. Ability to analyse requirements and translate them into effective test scenarios. Hands-on experience with Service now implementations, and testing. Experience testing across multiple modules such as ITSM or instances. Attention to detail, proactive problem-solving, and strong communication skills. Please note: The ideal candidate will have experience working on implementations, preferably with ServiceNow. Interview process: One interview More ❯

defect management. Ability to analyse requirements and translate them into effective test scenarios. Hands-on experience with Service now implementations, and testing. Experience testing across multiple modules such as ITSM or instances. Attention to detail, proactive problem-solving, and strong communication skills. Please note: The ideal candidate will have experience working on implementations, preferably with ServiceNow. Interview process: One interview More ❯

is desirable Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous Experience managing the sales cycle from business champion to the C-level Showed consistent overachievement of sales goals in a large geographic territory selling a technical product The More ❯

is desirable Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous Experience managing the sales cycle from business champion to the C-level Showed consistent overachievement of sales goals in a large geographic territory selling a technical product The More ❯

ServiceNow platforms within an MSP or SaaS environment. Strong leadership capabilities with a track record of managing and motivating diverse teams. Deep understanding of ServiceNow enterprise modules such as ITSM Pro, ITOM, SecOps, CSM, HR, and Risk, including platform architecture. Knowledge of Agentic AI, including autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Proven ability to shape product More ❯

crafting detailed user stories, and maintaining the functional integrity of the platform and associated processes. Key Responsibilities- Apply your expertise in one or more ServiceNow products, with familiarity in ITSM, Secops, RiskOps, GRC and HRSD being advantageous. Facilitate customer workshops and lead project demonstrations using the ServiceNow platform. Develop clear and actionable customer requirements (user stories), including scripting and configuration More ❯

Windows/Desktop Support Engineer 5-Days onsite in London 6 Month Contract Start Date - ASAP Rate - £250/Day Required Skills & Experience: Proficiency in Microsoft Office applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with More ❯

Windows/Desktop Support Engineer 5-Days onsite in London 6 Month Contract Start Date - ASAP Rate - £250/Day Required Skills & Experience: Proficiency in Microsoft Office applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with More ❯

in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key Experience & Skills Required Proven experience in IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools (e.g. More ❯