17 of 17 ITSM Jobs in the City of London

maximise platform value, efficiency, and user adoption .Required Skills & Experienc eExtensive hands-on experience delivering ServiceNow implementations and development projects .Strong expertise across ServiceNow ITSM, ITOM, and Employee Centre modules .Proven experience configuring workflows, forms, catalog items, knowledge articles, portals, and automation solutions .Strong integration experience using ServiceNow APIs, IntegrationHub ...

with stakeholders and conduct service reviews Requirements Proven Desktop Support/IT Support experience Strong Microsoft stack (AD, Azure AD, Windows, M365) Experience with ITSM tools (ConnectWise desirable) Basic networking knowledge (LAN, firewalls, troubleshooting) Strong communication and customer service skills Highly organised with a proactive, problem-solving mindset Package ...

platforms, including Digital Employee Experience (DEX) and endpoint monitoring solutions. Microsoft 365 administration, reporting, and service health monitoring. Endpoint and EUC monitoring technologies. Enterprise ITSM platforms and escalation management processes. Service reporting, operational analytics, and performance trend analysis. Change, release, and service transition processes within enterprise environments. Experience working ...

support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration ...

sessions, and requirement discussions Support UAT, validation, and policy rollouts Track project progress, risks, and deliverables Assist in evaluating NAC tools & integrations (SIEM, CMDB, ITSM) Required Skills & Experience Senior Business Analyst (enterprise/financial services preferred) Strong experience with NAC tools – Forescout preferred Solid network fundamentals (VLANs, 802.1X, RADIUS, endpoint ...

experience. · Certified Project Management Professional (e.g., PMP, PRINCE2) or similar experience · Strong facilitation skills with experience running workshops and project ceremonies. · Deep familiarity with ITSM and process transformation projects. · Demonstrated experience leading customer-facing engagements in a consultancy or partner setting. Technical Competency Expectations: · Proficient in ServiceNow platform, core modules ...

IT Service Management Analyst, working for one of the prestigious Financial Services companies in the City. This is a 12 month Fixed Term Contract, working in a hybrid model, with a minimum of 3 days per week on-site in their office. Overview: The IT Service Management Analyst will work … teams to support and optimise a robust Service Management function. You will be a key SME for that technical estate, working with the IT Service Management team to run the Change Management process, support the new implementation of ServiceNow activities and be instrumental to the identification and ownership of ITSM ...

demand management across technology services. Supporting risk, compliance and assurance activities within a regulated environment. What We're Looking For Strong experience in IT Service Management, SIAM or Service Integration environments. Proven success managing third-party suppliers and outsourced service providers. Excellent understanding of ITIL principles and service governance frameworks. ...

integrations. Collaborate with stakeholders and technical teams to translate business requirements into scalable technical designs. Oversee the configuration and customisation of ServiceNow modules, including ITSM, ITOM and HRSD. Ensure architectural consistency and best practice across ServiceNow platforms. Provide technical leadership and mentoring to development teams. Keep abreast of ServiceNow releases ...

platform performance to ensure reliability and responsiveness What you'll bring Solid experience developing and customising ServiceNow (including workflows and integrations) Good understanding of ITSM and ITOM processes Exposure to ServiceNow Virtual Agent and/or RPA tools Strong JavaScript programming skills A proactive, problem-solving mindset with a desire ...

full ownership of the end-to-end sales cycle: prospecting, qualification, value-driven solution positioning, proposal creation, negotiation, and deal closure Position ServiceNow offerings (ITSM, ITOM, ITAM, CSM/CRM, IRM, AI-driven solutions) as business outcomes, not just technology Define and execute a territory and account growth strategy aligned ...

methodology Solid understanding of cloud infrastructure: AWS, Azure, GCP and hybrid environments Background in FinOps, Cloud Cost Management or adjacent disciplines such as ITOM, ITSM, ITAM or DevOps EMEA experience required; US experience a strong plus ...

scripting (PowerShell, PowerCLI) for automation and administration Experience with Cisco MDS Fabric switches and broader data centre networking concepts Familiarity with SQL Server and ITSM tools such as ServiceNow Proven ability to work in complex, multi-region environments with overlapping time zones Experience mentoring or supporting junior engineers within infrastructure ...

thodologySolid understanding of cloud infrastructure: AWS, Azure, GCP and hybrid env ironmentsBackground in FinOps, Cloud Cost Management or adjacent disciplines such as ITOM, ITSM, ITAM or DevOpsEMEA experience required; US experience a st rong plus ...

coach junior incident managers and on-call teams; promote a culture of blameless post-incident learning. Required Skills and Competencies 1. Deep knowledge of ITSM frameworks (ITIL v4 and above recommended) and demonstrated experience in major incident management. 2. Proven experience coordinating complex, cross-functional incident responses and vendor management. … regulators. 4. Strong analytical and decision-making skills under pressure; ability to prioritize competing demands during high-severity incidents. 5. Familiarity with common ITSM and incident tooling (ServiceNow) 6. Experience with cloud and legacy environments (public cloud providers, virtualized infrastructure, mainframe integrations). 7. Understanding of regulatory/compliance requirements ...

Service Delivery/B2B/ITSM/Service Desk Role: Service Delivery Manager (B2B/ITSM/SaaS) Company: Ecommerce Location: London, Hybrid Salary: up to £90,000 basic + Bonus About You You are an experienced and proactive Service Delivery Manager who thrives in a fast-paced, high-growth … first mindset Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support ...

London - 2 days in the office | £100 to £150 a day | 6 Months Contract + Extension (Inside IR35) If you are a highly organized ITSM professional who thrives on optimisation, communication, and operational excellence, then I want to hear from you. Send your CV to (url removed) or apply directly ...