17 of 17 ITSM Jobs in the City of London

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development, and ongoing … industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or its frameworks such as Angular, React or More ❯

services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITIL Foundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to interface with risk, compliance, and operational teams. Experience in the banking/financial services sector, particularly in More ❯

and communication Print server/printer expertise, including Universal Print Proficient in Windows 11 and Server 2012+ User identity/access: Microsoft Entra ID, Azure AD, MFA Familiar with ITSM (Freshdesk, Zendesk) and automation tools Networking: TCP/IP, DNS, DHCP, VPN Certifications: ITIL Foundation, CompTIA A+ Experience with CIS or Cyber Essentials Plus frameworks Package: Circa £40,000 Bonus More ❯

management tools such as OKTA Certification in Salesforce (e.g., Technical Architect, Developer, or Administrator) Experience with cloud-based technologies such as AWS or Azure Knowledge of ITIL and IT service management principles All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants More ❯

all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and planning, carrying out business requests analysis and control, proposing and reviewing technical solutions, supervising More ❯

all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and planning, carrying out business requests analysis and control, proposing and reviewing technical solutions, supervising More ❯

leading large support teams (40+ staff) across client accounts. Deep knowledge of structured cabling standards and technologies (including UTP, FTP, and optical fibre). Advanced knowledge of Asset Management and ITSM ticketing systems. Expertise in complex change management and service delivery processes. Ability to mentor, train, and support new team members and approve training modules. Leadership experience in delivering special … Strong people management skills, including recruitment, performance assessment, and team development. Experience managing third-party suppliers and services. Desirable (but not essential): ITIL® certification or equivalent knowledge of IT service management frameworks. More ❯

support teams to troubleshoot problems with hardware and software. Provide cover for the local Desk Side and Technology Support Team Lead when required. Required Skills & Qualifications: Experience in IT Service Management principles and processes. High level of proficiency in working in a Corporate IT environment. Experience in working to and exceeding Service Level Agreements. Broad technical understanding of IS services More ❯

1st and 2nd line business systems support within an Insurance organisation. Proven ability to learn and use Insurance software business systems. Experience of using ServiceNow or a similar IT service management platform. Working knowledge of Microsoft Office technologies. Strong customer service skills with the ability to be positive and supportive in phone conversations with employees and via email. Ability to … business process and technical details to others in an effort to resolve an issue. Ability to follow structured processes to log, update and resolve support tickets in the IT Service Management system. Ability to use documented procedures, knowledge articles and other reference materials to solve issues. Effectively engage with support team members to learn and share knowledge and continue to More ❯

ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g More ❯

to help ensure maintains the levels of service to our business and customers. Working alongside the IT Service Reporting team, you will be responsible for defining the reporting requirements (ITSM reports and dashboards) to enable ecosystem to accurately report their IT service performance and SMEs to easily validate performance achievement. Whilst the IT Service reporting team will support by providing … underlying ITSM data and reporting, it is the responsibility of the Service Performance Analyst to produce their own material(s) for the service performance related meetings they chair, e.g., presentations, service review packs. The prime responsibilities for this role are: • Accountable for service performance governance, oversight and improvement of the Ecosystem to help ensure maintains the levels of … service & achieves business outcomes. • Accountable for ensuring a coordinated approach to managing the Ecosystem performance, through defining, documenting & integrating service performance & governance standards • Provides subject matter expertise in IT service management, service performance and governance. • Responsible for ensuring process & operations performance is reviewed at various levels e.g. Operations resources, Process Managers, Process Owners, Service Delivery Managers across Service Providers, at More ❯

copiers, IP telephony, mobile devices, and general hardware/software problems. Support business applications using defined SOPs and escalate when needed. Track and manage tickets using the internal IT service management platform. Collaborate with senior IT teams to improve processes and share knowledge. Participate in documentation, process enhancement, and urgent support efforts. What You'll Bring 3+ years' experience in More ❯

etc.) is a plus Technical certifications in networking, cloud and cyber technologies or experience in working with leading IT providers to validate technical expertise. ITIL Certification: Understanding of IT service management best practices What you will get from OryxAlign Along with competitive salary and training and development you will receive leave entitlement of 23 days plus one volunteer day, private More ❯

etc.) is a plus Technical certifications in networking, cloud and cyber technologies or experience in working with leading IT providers to validate technical expertise. ITIL Certification: Understanding of IT service management best practices What you will get from OryxAlign Along with competitive salary and training and development you will receive leave entitlement of 23 days plus one volunteer day, private More ❯

certification Additional certifications like Certified Application Developer are a strong plus Excellent collaboration and stakeholder engagement skills Demonstrated leadership and mentoring capabilities A proactive, solution-oriented mindset Familiarity with ITSM and ITIL frameworks; ITIL Foundation certification is advantageous Benefits & Bonus's Up to £80,000 base salary 10% annual performance bonus 28 days annual leave (Option to buy more) Strong More ❯

Right now, they’re looking to hire Business Analysts across all levels from practitioner through to principal as they build out their capabilities across GRC, IRM, and Resilience and ITSM You’d be joining a collaborative, people-first culture with a clear vision for growth. They've just wrapped up a major go-live with a global bank, with more More ❯

a skilled ServiceNow Consultant to join our clients growing team. You’ll work on a range of ServiceNow projects for our clients, delivering configuration, implementation, and enhancement services across ITSM and other ServiceNow modules. Key Responsibilities: Deliver end-to-end ServiceNow implementations, upgrades, and enhancements. Engage with clients to gather requirements, advise on best practices, and provide solution designs. Configure … and customize ServiceNow modules (primarily ITSM, with exposure to other areas like CSM, HRSD, or ITOM a plus). Support integration activities and data migrations. Produce clear documentation, reports, and training materials as required. About You: 3–5 years’ experience working with ServiceNow, either in a consulting, professional services, or internal project environment. Proven track record of delivering ServiceNow projects … or supporting consulting engagements. Strong understanding of ServiceNow platform capabilities and ITSM processes. Excellent communication and stakeholder management skills. More ❯