You'll leverage technologies such as process mining, predictive analytics, and intelligent decision support systems, while also incorporating complementary AI capabilities including voice technologies (IVR, voice-to-text), computer vision (image and video-based diagnostics), and natural language processing where they provide strategic value. Beyond our customer-facing products, you More ❯
Fairfax, Virginia, United States Hybrid / WFH Options
CGI
NGD with external systems and identify opportunities for operational efficiencies. Support CMS's Virtual Contact Center Strategy, including Contact Center Operations, MyMedicare.gov, Speech InteractiveVoiceResponse, Computer Telephony Integration, and National Data Warehouse. Provide comprehensive documentation on all system configurations. Analyze implementation processes to determine necessary technology and skills, aiming More ❯
you will be doing Delivering leading solutions from vendors such as Mitel and Microsoft, you will be involved in the installation of telephone systems, IVR, Omni-Channel Contact Centres (Voice/Chat/Email), Softphone & Collaboration Tools, AI CX tools (voice/chatbots), and integrations with 3rd party applications. As More ❯
and limitations of each solution. Demonstrate awareness of the broader CCaaS ecosystem including vendors providing capabilities such as call recording, call assurance, natural language IVR, translation services, transcription, centralised management, audit and related CCaaS AI capabilities. Customer Experience Strategy: Collaborate with customers to define their customer experience (CX) strategy. Act More ❯
quickly. 1-2 years' experience in the life science industry. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience delivering voice (IVR), web (IWR), and mobile (IMR) platforms a big plus. Familiarity using SQL a plus. Skills: Strong attention to detail and quality-focus. Strong customer service More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
voice) Demonstrable experience with digital communication (chat, messaging, social media ) in a professional context Experience with voice messaging is a plus (design for voiceIVR, Alexa, Google Assistant ) Familiar with natural language processing (NLP), machine learning, and AI technologies is important. While you don't need to be an expert More ❯
