You'll leverage technologies such as process mining, predictive analytics, and intelligent decision support systems, while also incorporating complementary AI capabilities including voice technologies (IVR, voice-to-text), computer vision (image and video-based diagnostics), and natural language processing where they provide strategic value. Beyond our customer-facing products, you More ❯
you will be doing Delivering leading solutions from vendors such as Mitel and Microsoft, you will be involved in the installation of telephone systems, IVR, Omni-Channel Contact Centres (Voice/Chat/Email), Softphone & Collaboration Tools, AI CX tools (voice/chatbots), and integrations with 3rd party applications. As More ❯
and limitations of each solution. Demonstrate awareness of the broader CCaaS ecosystem including vendors providing capabilities such as call recording, call assurance, natural language IVR, translation services, transcription, centralised management, audit and related CCaaS AI capabilities. Customer Experience Strategy: Collaborate with customers to define their customer experience (CX) strategy. Act More ❯
quickly. 1-2 years' experience in the life science industry. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience delivering voice (IVR), web (IWR), and mobile (IMR) platforms a big plus. Familiarity using SQL a plus. Skills: Strong attention to detail and quality-focus. Strong customer service More ❯
quickly. 2-4 years' experience in the life science industry. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience delivering voice (IVR), web (IWR), and mobile (IMR) platforms a big plus. Familiarity using SQL a plus. Skills: Strong attention to detail and quality-focus. Strong customer service More ❯
e.g., Terraform, CLI, Ansible, Puppet, etc.), Container Registry, Docker Experience with Google Cloud Services Additional knowledge requirements: E-Commerce Call center care systems - e.g., IVR integrations, Agent desktop Payments and collection Identity and Authentication Service Mesh (Istio, etc.); Knowledge Background of ESB or SOA; Gradle/Maven/Build tools More ❯
aligned remit area. Essential requirements 8-10 + year experience for applications running in MS Windows platform. Working knowledge of Contact Centre applications like IVR, Genesys etc. Good knowledge on IVR and its designing with flow. Knowledge in Genesys Systems and technology. Experience with Microsoft Office products - O365, PowerPoint, Word More ❯
to understand technical software concepts and comfortable interacting with databases. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience testing voice (IVR), web (IWR), and mobile (IMR) platforms a big plus. Skills: Strong attention to detail. Excellent time management skills. Good communication skills. A high-level of More ❯
and low-level designs. Define and validate test cases for new builds, upgrades, and platform retirements. Provide high level oversight for: Contact Centre and IVR systems and integration strategies Call Recording deployment alignment and failover design Load Balancer architecture , including HA, routing policies, and application awareness Work closely with engineering More ❯
robotic process automation (RPA) tools. This expertise includes native chatbot support, natural language processing (NLP), optical character recognition (OCR), native Citrix automation, document processing, IVR/IVA, Workflow management, native RPA connector/copilot for core Generative AI features like Content Creation, Summarisation, Classification, Sentiment Analysis, Code Generation with internal More ❯
UiPath, Powerautomate, IBM RPA etc. This expertise includes native chatbot support, natural language processing (NLP), optical character recognition (OCR), native Citrix automation, document processing, IVR/IVA, Workflow management, native RPA connector/copilot for core Generative AI features like Content Creation, Summarisation, Classification, Sentiment Analysis, Code Generation with internal More ❯
enhancements to cure, recovery, and roll rates. Own the development and A/B testing of omni-channel engagement flows - SMS, email, push, app, IVR, and agent - informed by behavioral and risk signals. Lead strategy and oversight of third-party collections and debt recovery partners. Define SLAs, implement champion/ More ❯
centre technologies specifically Amazon Connect. You'll also be proficient in designing, implementing and optimising contact centre environments including call routing, InteractiveVoiceResponse (IVR) and journey automation using Gen AI utalising Q In Connect integration within CRM systems. You'll have a background in application architecture, and business data More ❯
with strong problem-solving and debugging skills. Desirable: Experience within customer or call centre industry is highly advantageous. Experience with tech such as interactivevoiceresponse systems, customer service simulations. Experienced Agile development methodologies such as Scrum or Kanban. Experience working with version control systems (e.g. Git) Experience or certifications … with cloud hosting platforms such as AWS, Azure or GCP. In-depth knowledge or an understanding of contact centre technologies (e.g., ACD, IVR, CTI) and telecommunications protocols (e.g., VoIP, SIP, PSTN). What can you expect? Salary: £65,000 per annum (reflective of experience) Location: Salford, Greater Manchester Working Model More ❯
with strong problem-solving and debugging skills. Desirable: Experience within customer or call centre industry is highly advantageous. Experience with tech such as interactivevoiceresponse systems, customer service simulations. Experienced Agile development methodologies such as Scrum or Kanban. Experience working with version control systems (e.g. Git) Experience or certifications … with cloud hosting platforms such as AWS, Azure or GCP. In-depth knowledge or an understanding of contact centre technologies (e.g., ACD, IVR, CTI) and telecommunications protocols (e.g., VoIP, SIP, PSTN). What can you expect? Salary: £65,000 per annum (reflective of experience) Location: Salford, Greater Manchester Working Model More ❯
with strong problem-solving and debugging skills. Desirable: Experience within customer or call centre industry is highly advantageous. Experience with tech such as interactivevoiceresponse systems, customer service simulations. Experienced Agile development methodologies such as Scrum or Kanban. Experience working with version control systems (e.g. Git) Experience or certifications … with cloud hosting platforms such as AWS, Azure or GCP. In-depth knowledge or an understanding of contact centre technologies (e.g., ACD, IVR, CTI) and telecommunications protocols (e.g., VoIP, SIP, PSTN). What can you expect? Salary: £65,000 per annum (reflective of experience) Location: Salford, Greater Manchester Working Model More ❯
with strong problem-solving and debugging skills. Desirable: Experience within customer or call centre industry is highly advantageous. Experience with tech such as interactivevoiceresponse systems, customer service simulations. Experienced Agile development methodologies such as Scrum or Kanban. Experience working with version control systems (e.g. Git) Experience or certifications … with cloud hosting platforms such as AWS, Azure or GCP. In-depth knowledge or an understanding of contact centre technologies (e.g., ACD, IVR, CTI) and telecommunications protocols (e.g., VoIP, SIP, PSTN). DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and More ❯
the primary, accountable lead, and trusted advisor, dedicated to driving value for our customers. Omilia is the leading provider of Natural Language Understanding enabled IVR & natural dialogue interaction solutions. At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to … support customers in multiple time zones including the United States; Fluent in English and German. Will be a plus Experience with Contact Center and IVR solutions; Experience in AI-related business. Benefits Fixed compensation; Long-term employment with the working days vacation; Development in professional growth (courses, training, etc); Being More ❯
and low-level designs. Define and validate test cases for new builds, upgrades, and platform retirements. Provide high level oversight for: Contact Centre and IVR systems and integration strategies Call Recording deployment alignment and failover design Load Balancer architecture , including HA, routing policies, and application awareness Work closely with engineering … Core IP networking (routing, switching, DNS, DHCP, IPAM) – Essential Enterprise-grade Load Balancers (e.g., F5, Citrix ADC) – Essential Contact Center platforms – Beneficial Telephony and IVR architectures – Beneficial Experience supporting multi-region implementations with cross-site HA and DR. Familiarity with resilience frameworks and metal tiering concepts (Bronze/Silver/ More ❯
and low-level designs. Define and validate test cases for new builds, upgrades, and platform retirements. Provide high level oversight for: Contact Centre and IVR systems and integration strategies Call Recording deployment alignment and failover design Load Balancer architecture , including HA, routing policies, and application awareness Work closely with engineering … Core IP networking (routing, switching, DNS, DHCP, IPAM) – Essential Enterprise-grade Load Balancers (e.g., F5, Citrix ADC) – Essential Contact Center platforms – Beneficial Telephony and IVR architectures – Beneficial Experience supporting multi-region implementations with cross-site HA and DR. Familiarity with resilience frameworks and metal tiering concepts (Bronze/Silver/ More ❯
