24 of 24 IVR Jobs in the UK

with any of the following platforms: Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce. - 5+ years experience designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management - 3+ years experience in Software development/DevOps, with minimum of 3 successful deployments integrating contact center platforms with at More ❯

of XRM Toolbox • Excellent problem-solving and analytical skills • Strong communication and interpersonal skills Additional Key Experience Focus Points: • Dynamics 365 Omnichannel setup/configuration • Co-Pilot Studio voice (IVR flows) • Customisation to point 1 & 2 via code • Dynamics Marketing and Customer Insights • JavaScript security Notes: To be successfully appointed in this role, it is a requirement to hold or More ❯

of XRM Toolbox • Excellent problem-solving and analytical skills • Strong communication and interpersonal skills Additional Key Experience Focus Points: • Dynamics 365 Omnichannel setup/configuration • Co-Pilot Studio voice (IVR flows) • Customisation to point 1 & 2 via code • Dynamics Marketing and Customer Insights • JavaScript security Notes: To be successfully appointed in this role, it is a requirement to hold or More ❯

of XRM Toolbox * Excellent problem-solving and analytical skills * Strong communication and interpersonal skills Additional Key Experience Focus Points: * Dynamics 365 Omnichannel setup/configuration * Co-Pilot Studio voice (IVR flows) * Customisation to point 1 & 2 via code * Dynamics Marketing and Customer Insights * JavaScript security Notes: To be successfully appointed in this role, it is a requirement to hold or More ❯

of XRM Toolbox * Excellent problem-solving and analytical skills * Strong communication and interpersonal skills Additional Key Experience Focus Points: * Dynamics 365 Omnichannel setup/configuration* Co-Pilot Studio voice (IVR flows)* Customisation to point 1 & 2 via code* Dynamics Marketing and Customer Insights* JavaScript security Notes: To be successfully appointed in this role, it is a requirement to hold or More ❯

MUST HAVE SKILLS Minimum 5 years of experience in a client-facing sales engineer/presales/solution architect technical role required Previous experience in contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational AI) required Minimum 5 years of experience participating in the sales cycle at a technology company required Technical experience preferably sales-engineering &/or web-development experience More ❯

how to best leverage Genesys Cloud CX Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect Lead systems integration efforts using RESTful APIs and promote CX-as-Code practices within CI/CD pipelines Partner with suppliers and cross More ❯

how to best leverage Genesys Cloud CX Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect Lead systems integration efforts using RESTful APIs and promote CX-as-Code practices within CI/CD pipelines Partner with suppliers and cross More ❯

how to best leverage Genesys Cloud CX Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect Lead systems integration efforts using RESTful APIs and promote CX-as-Code practices within CI/CD pipelines Partner with suppliers and cross More ❯

SMS, Messenger, and social media. Our AI engine 'Athena' is the brains behind much of our technology, from chat bots to speech analytics, real-time call transcription, speech-enabled IVR, and real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you'll own the early More ❯

a remote role with the occasional travel to the client’s office in Solihull . The focus of this role will be on Dynamics Omnichannel with Co-Pilot studio (IVR and also chat bot) to support with a project the client has inflight. The roleholder will be required to develop chatbots as well as a contact centre based on Dynamics More ❯

including contributing to requirements gathering, identifying and managing risks and influencing outcomes. Responsible for the management, enhancement and administration of the societies telephony system (Mitel) including the management of IVR, Email and live chat workflows as well as the back-office administration system (Work Manager). They are the key point of contact for Customer Services and operations to both More ❯

troubleshooting and resolution for Amazon Connect and telephony issues. This role supports configuration, integration, and performance monitoring tasks. Key Responsibilities - Investigate and resolve escalated incidents related to call flows, IVR, agent profiles, and telephony routing. - Maintain and update configuration settings in Amazon Connect and associated telephony systems. - Support integration with CRM platforms such as Pega and third-party tools. - Monitor More ❯

software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow). Experience with generative AI in the customer service domain is a plus. IVR/Routing/ACD experience preferred. Experience in business process improvement and customer success. Proven ability to independently handle senior executive audiences and stakeholders, provide thought leadership, and gain strategic More ❯

this role you must have - Good experience of Amazon Connect (my client have just launched this) And ideally you will have ADO Pipeline Development, web chat, call monitoring and IVR payment solutions. Well respected financial service client are looking for a Senior Contact Centre Engineer with good knowledge of Amazon Connect. In this key role you will be responsible for More ❯

this role you must have - Good experience of Amazon Connect (my client have just launched this) And ideally you will have ADO Pipeline Development, web chat, call monitoring and IVR payment solutions. Well respected financial service client are looking for a Senior Contact Centre Engineer with good knowledge of Amazon Connect. In this key role you will be responsible for More ❯

environment. Key Responsibilities: * Design and deliver end-to-end solutions using Dynamics 365 CE, Power Platform, and Azure * Configure and optimise Omnichannel and CoPilot Studio (live chat, voice, messaging, IVR) * Develop custom business logic and workflows using C#, JavaScript, Power Automate, and Dataverse * Build and manage Power Apps (Canvas & Model-Driven), Power Pages, and Power BI dashboards * Integrate D365 with More ❯

Puppet, Ansible • Strong exposure to Google Cloud Platform (GCP) including services like GKE • Knowledge of API security best practices and scalable architecture patterns Preferred Domain Knowledge: • Telecom systems (e.g., IVR, agent desktop integration) • E-Commerce and Payments platforms • Identity and access management systems • Service Mesh technologies such as Istio • Experience with ESB/SOA , GraphQL, Gradle/Maven Nice to More ❯

Kubernetes, GitHub, GitLab, DevOps Pipeline (e.g., Terraform, CLI, Ansible, Puppet, etc.), Container Registry, Docker Experience with Google Cloud Services Additional knowledge requirements: E-Commerce Call center care systems - e.g., IVR integrations, Agent desktop Payments and collection Identity and Authentication Service Mesh (Istio, etc.); Knowledge Background of ESB or SOA; Gradle/Maven/Build tools; GCP/GKE; GraphQL; Splunk More ❯

a plus Strong hands-on experience with system integration and testing Experience with System Integration Testing and User Acceptance Testing Strong understanding of API integrations across websites, payment portals, IVR, and ideally account-based ticketing systems Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are More ❯

performance, accessibility, and usability. As a RingCentral Engineer , you will bring background in support of cloud contact center environments and technologies within the UCaaS and CCaaS space such as IVR, ACD, WFM, OmniChannel, Quality Management, interaction recording, CRM integrations, interaction routing, porting, number management, and security adherence. This position will identify key customer requirements and present contact center solutions, primarily More ❯

experiments, and drive insight-led enhancements to cure, recovery, and roll rates. Own the development and A/B testing of omni-channel engagement flows - SMS, email, push, app, IVR, and agent - informed by behavioral and risk signals. Lead strategy and oversight of third-party collections and debt recovery partners. Define SLAs, implement champion/challenger frameworks, and hold agencies More ❯

systems with advisor facing applications, data sources, workforce management tools and other platforms that present and drive customer interactions. In-depth understanding of call routing, alternatives to IVR (Interactive Voice Response) design, and multi-channel contact strategies to ensure customers get an immediate response and connected to a colleague with the knowledge, skills and permissions to provide an excellent customer More ❯

of leading a Consulting practice focused on Contact Centre technology with evidence of building capability and capacity Technical and customer delivery experience of working with: Contact Centre Architecture & Integration (IVR, CTI, CRM, Unified Intelligent Routing) Contact Center Hardware/Device Vendors Telecommunications Carriers & SIP Trunk Providers Workforce optimisation Microsoft Teams Calling Microsoft Teams and its integration with Dynamics 365 Nuance … or other IVR technologies Unified Communications as a Service Dynamics 365 Customer Service CoPilot Studio or other customer service AI tooling Personal Situation Self-driven, agile, innovative, results-orientated with a positive outlook and a clear focus on high quality and client satisfaction PersonalSituation The candidate would ideally have easy access to our London offices Requirement to travel to client More ❯