18 of 18 IVR Jobs in the UK

architecture, lead key design decisions, and ensure scalable and secure CCaaS capabilities. Key Responsibilities Design end-to-end CCaaS architecture using Amazon Connect Define IVR and call routing logic aligned with Salesforce Produce the target state architecture (BYOT likely) Ensure security, compliance, and performance optimisation Collaborate with DevOps on deployment ...

architecture, lead key design decisions, and ensure scalable and secure CCaaS capabilities. Key Responsibilities Design end-to-end CCaaS architecture using Amazon Connect Define IVR and call routing logic aligned with Salesforce Produce the target state architecture (BYOT likely) Ensure security, compliance, and performance optimisation Collaborate with DevOps on deployment ...

architecture, lead key design decisions, and ensure scalable and secure CCaaS capabilities. Key Responsibilities Design end-to-end CCaaS architecture using Amazon Connect Define IVR and call routing logic aligned with Salesforce Produce the target state architecture (BYOT likely) Ensure security, compliance, and performance optimisation Collaborate with DevOps on deployment ...

architecture, lead key design decisions, and ensure scalable and secure CCaaS capabilities. Key Responsibilities Design end-to-end CCaaS architecture using Amazon Connect Define IVR and call routing logic aligned with Salesforce Produce the target state architecture (BYOT likely) Ensure security, compliance, and performance optimisation Collaborate with DevOps on deployment ...

Experience Demonstrable experience operating at Senior Software Engineer level or above. Strong hands-on expertise with AWS services, particularly Amazon Connect, Contact Flows, IVR and Amazon Lex. Proficiency in TypeScript, modern JavaScript frameworks and Python. Solid understanding of DevOps principles and tooling, including CI/CD, serverless architectures and monitoring ...

optimising Omnichannel and CoPilot Studio for Customer Service and Contact Centre, including live chat, voice, and digital messaging channels to enhance customer engagement. IVR setup with Copilot Studio is important. Power Platform Development Competent in building and managing solutions using Power Apps (Canvas and Model-Driven), Power Automate, Power Pages ...

technologies to support continuous improvement Key Requirements Proven experience as a Senior Software Engineer Hands‐on AWS engineering , especially: Amazon Connect Contact Flows/IVR Amazon Lex Lambda (Node/Python) Strong coding ability in TypeScript , modern JavaScript frameworks and Python Experience integrating contact centre technologies into enterprise systems Solid ...

resolution strategy during major outages in coordination with the Technical Manager. Perform deep root cause analysis (RCA) across contact center applications, voice, network, IVR, CRM, and infrastructure layers. Identify systemic weaknesses and eliminate repeat incidents through structural corrective actions. Author executive‐ready RCA documents including business impact, preventive actions ...

stakeholder groups to understand customer journeys and CX objectives. Translate business requirements into robust, scalable Genesys Cloud CX solution designs across voice, digital, routing, IVR, and automation capabilities. Configure, optimise, and deploy Genesys Cloud CX features, ensuring solutions are aligned to best practice and customer outcomes. Provide expert guidance ...

Security Ownership You’ll manage: Windows Autopilot and multi-device enrolment (Windows, iOS, Android) BYOD, app protection policies, and security baselines VoIP systems including IVR and softphones Core networking fundamentals (TCP/IP, VLANs, DNS/DHCP, firewalls, LAN/WAN) Cybersecurity monitoring, access enforcement, and compliance support ...

growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer Insight Analyst gathers and interprets data on customer satisfaction for their ...

growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer Insight Analyst gathers and interprets data on customer satisfaction for their ...

RingCentral Engineer , you will bring background in support of cloud contact center environments and technologies within the UCaaS and CCaaS space such as IVR, ACD, WFM, OmniChannel, Quality Management, interaction recording, CRM integrations, interaction routing, porting, number management, and security adherence. This position will identify key customer requirements and present ...

reports and insights Confident stakeholder communication at all levels High attention to detail and accuracy under pressure Comfortable working with WFM/telephony/IVR systems Systems used by the Resouce Planning Analyst are Calabrio and ElasticCX. Channels: Inbound Outbound Social Media Emails Webchat Please follow the link to apply ...

data, feedback, and customer needs, while ensuring content is kept accurate, up-to-date, and accessible for customers and colleagues. Bot, Chat, and IVR Flow Management: Own and manage chatbot and IVR flows, including scripts, prompts, and architecture - Partnering with Technology teams when required. Analyse chatbot performance, including: containment/… refine flows and improve customer experience and resolution accuracy. Benchmark competitor chatbots to identify best practices and opportunities for improvement. Ensure all bot and IVR flows are fully documented, including architecture and reasoning. Data, Insights & Continuous Improvement: Use article ratings, search behaviour, and performance data to refine content and self ...

capability, enhancing contact centre interactions through intelligent, conversational AI. This role will focus on building, configuring, and optimising conversational AI solutions that integrate with IVR and telephony platforms, enabling intelligent call routing, real-time agent support, and improved customer experience. You will work closely with the UC/Telephony team … using Cognigy AI Build conversational flows that support intent recognition, natural language understanding (NLU), and context-aware responses Integrate AI-driven Agent Assist with IVR and telephony platforms, enabling: Intelligent call routing Context capture and handover to live agents "Warm transfers" with full conversation history Collaborate with the UC/ ...

Subject Matter Expert in the migration and deployment of the solutions Provide solution optimization and process improvement with unique template IVR and interaction routing Network infrastructure experience Experience creating and presenting technical design stakeholders (technical and non-technical) AWS preferred Responsibilities: Lead development for CCaaS implementations on client projects Ownership … responsibility for end-to-end solution development including: Routing strategy IVR design API approach and external data integrations Design and maintain reusable code libraries Advise on testing strategy and provide input into test plans Ability to communicate how the CCaaS platform works and how it can be applied to solving ...

rota basis. Main duties of the job Maintenance and support of physical and virtual telephony infrastructure servers and services Maintenance and support of IVR, call queues and contact centres Implementation of new IVR, call queues and contact centres Provide expertise to the implementation and ongoing support of systems and services … Working in a busy support environment Previous work experience in the NHS In-depth knowledge of Cisco Unified Communications Manager In-depth knowledge of IVR, call queues and contact centres Working with suppliers Advanced knowledge of Microsoft Office applications Person Specification Qualifications Essential Please click 'apply now' to view full ...