7 IVR Jobs

of human/machine interaction is voice and they see this team leading the business into its next stage of evolution. Bring together AI, IVR and VoIP to take technology used by the biggest brands globally to the forefront of voice activated capabilities. Love a unique challenge and a high … Paternity leave Loads of training and development opportunities Career progression Drop me a message or hit apply and I'll give you a call. IVR, Virtual Assistant, Conversational AI, Intelligent Virtual Agent, Chatbot, Natural Language Processing, Self-Service Automation, Digital Voice Assistant, Automated Customer Service, Speech-Enabled Self-Service, Automated … Conversational IVR, Voice Response System, Automated Phone System, Cisco Unified CCX, Genesys IVR, Nuance IVR, Aspect IVR, Voxeo IVR, Avaya Aura Experience Portal, Interactive Voice Response Alternative, Voice Recognition Alternative, Speech Recognition Alternative, Conversational Interface, Natural Language Interface, Audio Interface, Vocal Interface, Verbal Interface, Sound-Controlled Interface, Spoken Command Interface more »

or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. more »

levels. Management and daily operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: Back Office & Call Centre, IVR, Routing, Hunt Groups, Call Recording. Daily operation of the monitoring platform SolarWinds, ensuring all event alerting is configured as necessary, working with the application specialist more »

meet business objectives and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical … implementation, with a focus on contact center technologies. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing platforms (e.g. more »

the best at what they do. Responsibilities In this role you will be working with a team that manages the operations of a global IVR system, assisting with the deployment of applications to AWS and on-premises architectures, across different environments. Additional tasks include monitoring the performance and the stability … of the IVR environment in all regions, (AMR, EMEIA and JAPAC), and responding to any needs in a timely manner. Requires some evening and weekend work, depending on business needs. Requirements In addition to excellent communication and client interaction skills you should have experience with: • Familiarity with AWS S3, EC2 more »

to work from home, but you will be expected to work from the London office as and when required Key responsibilities Design and Create IVR's flows in AWS Connect Manage/Design routing tables for Connect and Salesforce Able to define Technical Requirement and create specifications for developers Able … you Design, and define backend integration with Amazon Connect leveraging Lambda functions and Dynamo DB (or other services) Able to create, design and manage IVR flows in AWS Connect Should have good Salesforce Admin skills Able to define and set-up appropriate telemetric services (i.e DataDog) to support reporting and … continuous improvement of IVR solutions Experience of Telephony Solutions in large organisations Able to present to solutions and designs to a range of audiences Able to work with and train new staff Competencies Good verbal and written communication skills and a team player Excellent problem-solving skills and the ability more »

Data Analyst/Information Analyst/Reporting Analyst/Telecoms Analyst/(Telephony – VoIP, IVR systems). This hugely successful software solutions company is enjoying massive growth. It’s well-established, has a great people culture and offers great prospects for the future. NB : Due to Security vetting requirements, candidates … status. This role sits in the enterprise-level Telco space. The client would ideally like someone to have a working understanding of VoIP and IVR, together with the concept of VOPs (virtual operators). Using various tools, you’ll be connecting to the client’s systems (speech-related products), extracting more »