6 of 6 Incident Management Jobs in Merseyside

will be managing an Atlassian Jira Service Desk ensuring timely triage of incidents and service requests, managing the end to end process of incident management, adhering to SLAs and working with clients and 3rd parties to ensure timely resolution of tickets. You’ll sit at the centre … Support service. You’ll work with our Release and Change Manager to release incident code resolutions into maintenance releases, and with Developers, Testers and Data & Insights Consultants to resolve Jira Service Desk tickets quickly. You’ll also work with the wider delivery team to plan resourcing, so the service ...

team of Application Support Analysts and Senior Application Support Analysts, taking accountability for the operational performance of the support function. You will oversee incident management, service requests, customer escalations and continual service improvement activities while acting as the senior operational lead for Priority 1 and Priority 2 incidents. … escalations. Act as the primary operational lead during major incidents. Build strong relationships with customers and internal stakeholders. Promote root cause analysis and problem management activities. Monitor service performance, SLAs and customer satisfaction. Identify opportunities to improve processes, efficiency and customer experience. Support governance activities and regular operational reporting. ...

other relevant industry standards and best practice Contributing to governance frameworks and supporting the development of Cyber Security and Information Security Management Systems Assessing cyber security controls, reviewing architecture proposals, and supporting threat and risk assessments Supporting cyber security requirements analysis and tailoring outputs to client context Understanding business … modelling, Vulnerability analysis, Risk matrix modelling. Secure DevOps and secure systems engineering lifecycle Security Policy and governance Cloud Security including OT in the Cloud Incident Management frameworks, Security incident analysis, digital forensics, crisis management, SOC operations and supporting tools Strong knowledge and practical experience of cyber ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Support Manager to lead a healthcare support team and ensure high-quality, reliable service for NHS-related and health-tech products. You will oversee incident management, service requests, and major incident response across SaaS and cloud-hosted solutions, collaborating with Product, Development, and Customer Success teams. ...

Respond to complex cyber security alerts, including NDR systems, cloud alerts, risky logins, MFA failures and NHS England SOC alerts. Essential Skills and Experience Incident Management software (Sunrise) Microsoft Defender for Endpoint alert investigation and response Network Detection and Response software Microsoft 365 Security Centre alerts such ...