1 to 25 of 33 Incident Management Jobs in the Midlands

supports. You'll be responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes.You'll work effectively with the Command Centre team and all dependant service lines. Ensure control of the service delivery … flagship one for us. The position supports the business and our customers on a 24 x7 rotated basis. What youll do Batch Monitoring and Management Event/Alert Monitoring and Management Incident Management - respond and resolve incidents to ensure SLA targets are achieved Increase the First ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Coventry Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership … role combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting ...

effective operation, continuous improvement and resilience of the Bank's security operations capability, covering Security Operations Centre monitoring and response, Identity and Access Management services, security analysis, operational security controls and supplier-delivered security services. The Head of Security Operations is a senior leadership role within the Group Information … supported where appropriate by third-party managed security service providers. The team provides 24x7 or extended-hours security monitoring and response, identity and access management operations, vulnerability and threat analysis, security tooling administration, control assurance support, reporting, and operational support. Your responsibilities will include... Security Operations Leadership & Strategy Leading ...

offices on a hybrid basis. Cyber Security Specialist: Duties Adequate Implementation of security controls - XDR Escalation pint for security tickets raised in ITSM and Incident Management Portals Implementation/Operation of InfoSec processes, Threat Hunting, detection, monitoring and incident response Delivery of cyber security projects, implementation … cyber security tooling and threat informed system projects Delivery group offensive security programme Provide advice/consultancy and support to group on management of controls, compliance and technical standards Implementation/Maintenance of technical cyber security controls - XDR, vulnerability scanning, privileged access management Identify/Testing cyber security ...

such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management. Key Responsibilities: Own the IT Service Desk platform ensuring it’s fit for purpose … resolved within agreed SLAs. Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations. Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity. Act as the senior escalation ...

their lifecycle Experience working in Agile, Lean and Continuous Delivery environments Demonstrable success delivering products through Discovery, Alpha, Beta and Live phases Strong stakeholder management skills across technical and non-technical audiences Experience defining product metrics and using data to drive prioritisation and decision-making Ability to build … maintain product roadmaps aligned to wider organisational strategies Experience working with multiple engineering, DevOps and data platform teams Strong backlog management and prioritisation expertise Experience writing epics, user stories and acceptance criteria Ability to build consensus across diverse stakeholder groups Experience working within large-scale data, analytics or insight ...

commercial technology landscape. The successful candidate will work across a diverse technology environment, including Azure, AWS, Microsoft Fabric, Power BI, Infor ERP, Infor Revenue Management, Infor Product Management, Bynder, and associated integrations. They will be responsible for maintaining cloud infrastructure, supporting deployment pipelines, and managing platform services … reliability through effective monitoring, resilience improvements, and operational best practices. Implement and uphold infrastructure security controls, compliance requirements, and governance standards. Support platform troubleshooting, incident management, and root cause analysis to maintain service stability Develop and improve infrastructure-as-code practices and automation capabilities. Create, maintain, and enhance ...

place to alleviate security issues? Are you passionate about technology, with a strong customer service ethos, focused on keeping abreast with Information Security Management frameworks and standards ( ISO2701, COBIT, ITIL) Lead Information Security Engineer/Analyst/Architect - About the company: Do you want to be part … will be actively responsible for ensuring the successful achievement of external certifications such as ISO27001, MOU, PSN and PCI-DSS etc alongside managing security incident response plans. In addition, the Lead information Security Analyst/Engineer will provide advice and guidance on government standards and industry best practice relating ...

maximising platform availability. The Operations Engineer will work collaboratively with Engineering, Platform, Integration, Product, Cybersecurity, and Enterprise IT teams to support operational excellence through incident management, governance activities, release coordination, platform optimisation, and service continuity. Key Responsibilities Provide operational support for enterprise platforms, applications, integrations, and associated technologies. … troubleshoot, and resolve incidents affecting services and platforms. Perform root cause analysis and contribute to implementing permanent solutions to prevent recurring issues. Coordinate major incident activities across internal technology teams and external suppliers where required. Support production deployments, release activities, and environment readiness checks. Collaborate with Engineering and Platform ...

support and engineering teams. The role will report into the Service Delivery Manager for the respective account along with being part of the Applications Management practice. Skills & Experience: Demonstrated strong analytical skills, problem solving/debugging skills A good attitude, strong business ethics, an analytical mind, the ability … SOAP APIs, scheduled processes, error handling and monitoring Strong OAC Technical skills covering data models/semantic models, dashboards, data visualisation, security and connection management Fusion Technical skills in BIP reports/templates, OTBI analyses/dashboards, HDL and other Fusion data load tools Participated in at least ...

advocate and champion for Tech across the business, leading as a role model. Defining and role modelling high quality standards across all core system management activities, including but not limited to Documentation, Training, Change and Incident Management etc. Supporting corporate project deliveries that requires specific SME (Subject … when required. Maximising system availability. Act as a single escalation point of incidents within the Systems Team and performing the role of a Major Incident Manager when required. Having detailed understanding of data flows and integrations across their systems portfolio. Providing concise reporting and analytics to aid improvement identification ...

part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH’s IT Infrastructure Team, owning day to day management and coordinating enhancements to the Brush IT Infrastructure services across all business locations.The position leads a team of internal engineers, across multiple sites, alongside … purpose environment and high uptime. Additionally the team provide a 3rd level escalation to the service delivery team and will contribute to the major incident management response and change management processes. Key Responsibilities: Monitor, manage, and report on Infrastructure operational KPIs and SLAs, driving continuous service improvement ...

Essential Experience Minimum of 2 years' management experience within a CQC-regulated adult social care service. Previous experience as a Registered Manager, Deputy Manager or Service Manager within Supported Living or Learning Disabilities services. Experience supporting adults with learning disabilities, autism and complex needs. Proven track record of achieving … multidisciplinary professionals. Experience implementing quality assurance systems and continuous improvement programmes. Experience managing occupancy, referrals and service development. Experience using electronic care planning and incident management systems. Essential Qualifications Level 5 Diploma in Leadership and Management for Adult Care (or equivalent). Eligible to register with ...

Business Systems support across Group venues, providing confident day-to-day system assistance, administration, and data handling. Maintain core systems to enable accurate management information and efficient operations, ensuring sensitive personal data is handled securely and in line with policy KEY RESPONSIBILTIES: Support & Incident Management Serve … quick guides. Systems Administration Maintain and configure core business systems under the direction of the Manager to ensure reliability and quality outputs. Produce regular management information to aid and improve operational activity. Data Protection & Governance Handle sensitive personal data in secure environments in accordance with company policies and procedures. ...

Business Systems support across Group venues, providing confident day-to-day system assistance, administration, and data handling. Maintain core systems to enable accurate management information and efficient operations, ensuring sensitive personal data is handled securely and in line with policy KEY RESPONSIBILTIES: Support & Incident Management Serve … quick guides. Systems Administration Maintain and configure core business systems under the direction of the Manager to ensure reliability and quality outputs. Produce regular management information to aid and improve operational activity. Data Protection & Governance Handle sensitive personal data in secure environments in accordance with company policies and procedures. ...

demands and long-term strategic goals . Leading business systems, development teams, and business intelligence capabilities, you will enable real-time operations across order management, routing, sortation, and customer experience —ensuring our technology continues to support growth, innovation, and operational excellence. Key Responsibilities Define and deliver the business systems … architecture and roadmap aligned to company strategy Lead the evolution of core platforms including order management, routing, optimisation, tracking, billing, and customer-facing systems Identify opportunities to enhance, replace, or integrate systems to improve performance, efficiency, and security Lead large-scale transformation and system implementation initiatives Delivery & Operations Oversee ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full-stack observability solutions, including application ...

will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full-stack observability solutions, including application ...

will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full-stack observability solutions, including application ...

closure Compliance Tracking: Maintain risk registers, action logs and compliance trackers, identifying gaps and driving actions to completion Governance Reporting: Produce compliance dashboards, management information, status updates and evidence for governance reporting Training and Assurance: Monitor mandatory training, coordinate awareness activity and support supplier due diligence and security assurance … with IT, HR and operational teams Good Microsoft 365 skills, particularly Outlook, Word and Excel DESIRABLE Experience supporting ISO 27001, ISO 9001 or similar management systems Experience contributing to NHS DSPT submissions Exposure to DPIAs, DSARs, data sharing agreements, incident management or audit processes Knowledge of information ...

within an Oracle support environment Strong Oracle Fusion HCM & Payroll functional support experience Experience supporting quarterly Oracle release cycles Background in customer support and incident management Strong communication and stakeholder engagement skills Ability to work collaboratively across business and IT teams Desirable Experience Agile or Waterfall project methodology ...

solutions and proactivity in sharing the potential benefits of technology developments across the team/organisation. - Experience with Microsoft PowerShell scripting. - Exposure to TOPDesk Incident Management System. - Experience with Microsoft Purview Your application: We value diversity in our workplace and are committed to a culture where each individual ...