1 to 25 of 43 Incident Management Jobs in the Midlands

the job Job summary Within the Digital, Data & Technology area of the NCA, as are constantly evolve and expand our capabilities we need people with strong experience of service management practices to ensure that new Services are designed to support our end users in the delivery of their functions. The quality of the services delivered by the NCA directly … privacy policy notice for details on how your data is handled.Privacy Policy Notice Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end … internal and/or external) functions: Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement. Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design: Collaborating with internal and More ❯

your experience to problem-solve and identify the cause. As a senior member of the team, you'll also take on some additional tasks: implementing an ITIL-aligned Application Management strategy and mentoring junior analysts. In effect, you'll be a subject matter expert, tackling escalations and developing our talent. As you work, you'll be learning new IT … space and MS-SQL databases A point of escalation for all Application related issues within the Application Support team. Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis. Ensuring the entire application estate … availability, and performance of software systems through a combination of software engineering and systems administration principles. Responsible for monitoring, automating, and improving the operational aspects of software systems, including incident response, capacity planning, and performance tuning Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. Maintaining middleware such More ❯

will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be … required. The TSDs global operations are vital. Candidate Responsibilities Become an expert in the Connected Car Technologies Overseeing Global markets such as UK, USA, China, EU and Russia Case Management; incident management, technical/hierarchal escalations, ticket handling Investigations; product knowledge, technical expertise, initiative to think laterally Liaison with Client; work hand in hand with JLR individuals … Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support where required Presenting and demonstrating the product and More ❯

high a level of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure … runbooks are followed and are fit for purpose Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident Follow major incident process Threat Intelligence: Stay … improve detection capabilities. Generate detailed reports on emerging threats, attack trends, and security posture improvements. Monitored and analysed security logs from SIEM platforms to identify suspicious activity. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Own the development and implementation of SOC Use Cases Evaluate new security technologies and More ❯

you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users Identify any business areas impacted and coordinate … communications with all relevant stakeholders as per Major Incident Management process. Coordinate the remediation and containment activities as advised by either the DATA SOC or Incident Response Team. Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams. Coordinate post incident investigation with relevant teams or third parties … Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices. Co-ordinate the running and reporting of a risk-based vulnerabilities management including: Scanning systems, networks, and applications to detect potential security weaknesses. Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that More ❯

fast-growing team. What You'll Do: Leverage your expertise in Azure Sentinel and related security platforms to monitor, detect, and respond to security incidents. Lead and participate in incident management , ensuring swift identification, investigation, and resolution of security threats using modern toolsets. Who You Are: Experienced with Azure Sentinel , SIEM, and other security monitoring/incident management tools. Adept at i ncident management, risk assessment, and operational security for enterprise systems. Passionate about automation, innovation, and continuous improvement in security. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief More ❯

fast-growing team. What You'll Do: Leverage your expertise in Azure Sentinel and related security platforms to monitor, detect, and respond to security incidents. Lead and participate in incident management , ensuring swift identification, investigation, and resolution of security threats using modern toolsets. Who You Are: Experienced with Azure Sentinel , SIEM, and other security monitoring/incident management tools. Adept at i ncident management, risk assessment, and operational security for enterprise systems. Passionate about automation, innovation, and continuous improvement in security. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief More ❯

Senior Software Engineer (C#, SQL) Incident Support Team Up to £70,000 + Generous On-Call Allowance Remote-First | UK-Based | Full-Time | Permanent Are you a hands-on software engineer with a knack for solving complex problems and a passion for system reliability? Were looking for a Senior Software Engineer (Incident Support) to join a collaborative, forward … thinking engineering team that powers critical technology in the utilities space. Youll play a vital role in incident management, using your technical skills to resolve, prevent, and learn from system issueswhile also contributing clean, high-quality code as part of a modern Agile squad. What Youll Be Doing Contribute to the design, development, and refinement of features and … the on-call rota right away. Youll be given time to settle in, learn the systems, and contribute meaningfully before taking on out-of-hours responsibilities. Realistic expectations: The incident volume in this area is low, and when on-call does begin, its shared fairly across a team of experienced engineers. On-Call Allowance (Once Live) £200 monthly retainer More ❯

/CD, and cloud operations. Design and implement scalable, secure cloud environments (primarily Azure) using Terraform and modern DevOps tools. Contribute to automation, monitoring, and system reliability improvements. Guide incident management and promote SRE best practices (SLAs, SLOs, SLIs). Mentor engineers and collaborate on platform roadmaps. Evolve CI/CD pipelines, GitHub workflows, and operational playbooks. Foster … . Experience with distributed systems, monitoring tools (e.g., Prometheus, Grafana), and caching (e.g., Redis). Strong communication and cross-functional collaboration skills. Desirable Skills Familiarity with SRE principles and incident management tools (e.g., PagerDuty). Understanding of DevOps security practices and FinOps. Experience with MACH architecture, CDN optimization, and service mesh/API gateways. If you're interested More ❯

pride in our rich history of technological innovation. This spirit is pervasive and drives us to develop better, more flexible, and more efficient solutions that address increasingly complex data management needs-today and well into the future. We're looking for a Director of Enterprise Container Storage Engineering - Kubernetes/Docker/Container Technologies. You will help design and … a Service (AaaS) infrastructure. You will be responsible for demonstrating the merits of your AaaS solution by developing use case demos, integrations with other enterprise software stacks (Hypervisors, IT Management tools, Provisioning tools and Service Management platforms). Qualifications Container Technologies Hand on experience in Enterprise and Cloud Storage and Archival Hands on experience in setting up Containers … shell scripting) Knowledge of typical enterprise use cases for Container technologies Knowledge of datacenter infrastructure products, and experience with racking/stacking infrastructure equipment Knowledge of data center infrastructure management tools such as monitoring tools, incident management, network management (for example - HPE Oneview, Nagios, CA/BMC Tools, ServiceNow) Basic knowledge of enterprise storage and network More ❯

Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation … a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and … performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk/IT Support role, or managing More ❯

To co-ordinate and support with MOD and other authority assurance activities To support with the Completion of JSP processes Supporting the Development and maintenance of our Information Security Management System (ISMS) to best support the Company’s activities, including Risk Management and Accreditation Document Sets (RMADS) and Company Security Policies. You will be a strong communicator working … and procedures in place to manage risks. Looking at maintenance improvements, controls to measure threats. Involved in co-ordinating information governance, including annual Service assessments/reports and risk management, monitoring the operation of the Company’s Information Security Management System, incident management, champion security and education across the business. More ❯

diagnose, and resolve hardware, software, and system-related issues. Act as a key liaison with third parties and government systems to escalate and resolve operational IT issues. Oversee endpoint management, including policy enforcement, configuration, application deployment, and Windows OOBE imaging. Administer virtual endpoints and assets within a cloud-hosted infrastructure. Perform patching and vulnerability management across operating systems … onboarding and offboarding processes, ensuring smooth IT access setup and deactivation. Manage licensing, user accounts, and group permissions within Microsoft 365. Proactively monitor system health, conduct Level 1-3 incident analysis, and escalate identified cyber security risks. Participate in incident management activities, including major incident response calls, adhering to ITIL support practices. Maintain and enhance network More ❯

and manage service contacts received via multiple contact channels ensure that all contacts received by Service Desk are recorded within the dedicated ITSM software tool contribute to the 'Problem Management' process within Service Operations, ensuring that reoccurring incidents are identified in the incident management process and appropriately passed through to Problem Management liaise with second line … support teams to identify resolution for incident and service requests. Where appropriate, reassign tickets to second line for technical resolution liaise with third party providers to ensure incidents are resolved in line with their Service Level Agreement manage and deliver key service rollouts/upgrades of hardware and software. Experience and skills Essential knowledge of supporting Microsoft Operating systems More ❯

User Devices as part of the service desk, delivering to the standards and procedures agreed with Computacenters customers, including issue investigation, support documentation, and technical coaching. What youll do Incident/Request Management 80% Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA. Maintain technical knowledge and expertise associated with … mobile platforms (iOS, Android, Workspace ONE). Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management More ❯

is comprised of a number of permanent support staff based at multiple sites whose priority is to provide 2nd line desktop support to the NUH staff through the call management system. In addition, the team will provide; Installs, moves and changes. On Call provision. Management of the desktop and printer estate. Additional technical duties as agreed with the … are striving to be better represented at NUH. Digital Services comprises a multi-disciplinary team of professional staff concerned with providing a wide range of services in Information, knowledge management, computing and telecommunications. Many of those services incorporate large multi-user systems which are interfaced together. Job description Job responsibilities To troubleshoot and resolve support incidents escalated to the … EUC team via the call management system. Visiting the customer location or use remote tools to assist in troubleshooting and resolving the incident. To participate and contribute to desktop/network surveys in order to facilitate installations and moves, ensuring the data cabling infrastructure is secure and follows all Digital Services infrastructure standards. To provide EUC technicians with technical More ❯

back plans, performance tuning and testing. Requirements: Higher education with IT background (University degree is an asset). Minimum of 3 years of experience in the area of application management in complex environments (ideally in the area of intelligent mobility solutions). Solid knowledge and certification in ITIL v4. Knowledge of Linux and SQL. Business fluent in English (both … and orchestration platform. Experience with the transition of legacy environments into PaaS/SaaS oriented architectures. Responsibilities : E2e responsible for support services delivered to customers within telematics and traffic management business. Leads ITIL functions in charge of (INCM, CHM, PRBM, etc.), fulfils respective contractual deliverables per account. Establishes and maintains credible, professional relationships with clients, internal business lines, and …/across the entire organization. Takes vital lead role in the on-boarding of new clients and creation of new services and operations models. Provides input to commercial change management and supports upselling opportunities Our requirements : Minimum 6 years' experience at service management positions. Advanced knowledge of ITIL (ITIL v3/v4 certification is an asset) & Service management More ❯

ll be responsible for the design, implementation, and support of robust monitoring solutions across diverse technologies and platforms. You'll enable real-time performance insights, service stability, and proactive incident management in dynamic environments. Key Responsibilities Translate non-functional monitoring requirements into actionable configurations using tools such as Splunk , Dynatrace , and AppDynamics Deliver full-stack observability, including log … analytics , synthetic monitoring , infrastructure metrics , and network performance monitoring (NPM) Provide live support for monitoring tools and contribute to incident response, including support for key business events (some out-of-hours availability may be required) Collaborate with solution architects and project teams to embed monitoring into designs and testing strategies Maintain and enhance dashboards, alerts, and visualisations to enable … proactive service management Support continuous improvement and optimisation of monitoring tools and processes Skills & Experience Strong background in IT infrastructure (Windows, Unix, Linux) and cloud platforms like AWS and Azure Hands-on experience with monitoring and observability tools, especially Splunk , ITSI , Dynatrace , AppDynamics , and synthetic monitoring Familiarity with enterprise systems including WebLogic , Apache , Oracle , and SQL Ability to diagnose More ❯

of the core system to deliver training in line with the customer exercise schedule Co-ordinate and prioritise the on-site simulation and system administration teams activities relating to incident management, change, release and configuration management of the Synthetic Environment and IT infrastructure. Reporting on technical progress of changes to the Service Delivery Manager and other stakeholders … The Engineering Lead will work closely with the Chief Programme Engineer and Deputy Chief Programme Engineer to maintain the overall quality, safety and integrity of the system including the management of integration activities, the technical planning of new capabilities and the tasking of technical team members as agreed with the Service Delivery Manager. Crucially this is a "forward-looking More ❯

Experts to join a high-performing team on a long-term contract. This role will focus on delivering advanced observability solutions, enabling predictive analytics, business impact insights, and proactive incident management across enterprise environments. Job Responsibilities/Objectives: As a Splunk ITSI Expert, you will be responsible for the design, development, and optimisation of Observability Level 4 capabilities … to improve operational efficiency and service reliability. Designing and implementing Observability Level 4 solutions, covering event management, metrics, logs, traces, time series topology, and AI/ML model integration. Building and maintaining comprehensive dashboards, alerts, and root cause analysis frameworks. Conducting business impact analysis and delivering predictive and preventative insights for IT services. Integrating observability tools and data with … Proven experience in delivering Observability Level 4 solutions. Deep expertise with the Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM frameworks (ITIL, ServiceNow) and service management processes. Solid knowledge of network, server, and application infrastructure. Excellent analytical and problem-solving abilities. Strong communication skills with the ability to translate technical details into business language. Desirable More ❯

Experts to join a high-performing team on a long-term contract. This role will focus on delivering advanced observability solutions, enabling predictive analytics, business impact insights, and proactive incident management across enterprise environments. Job Responsibilities/Objectives: As a Splunk ITSI Expert, you will be responsible for the design, development, and optimisation of Observability Level 4 capabilities … to improve operational efficiency and service reliability. Designing and implementing Observability Level 4 solutions, covering event management, metrics, logs, traces, time series topology, and AI/ML model integration. Building and maintaining comprehensive dashboards, alerts, and root cause analysis frameworks. Conducting business impact analysis and delivering predictive and preventative insights for IT services. Integrating observability tools and data with … Proven experience in delivering Observability Level 4 solutions. Deep expertise with the Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM frameworks (ITIL, ServiceNow) and service management processes. Solid knowledge of network, server, and application infrastructure. Excellent analytical and problem-solving abilities. Strong communication skills with the ability to translate technical details into business language. Desirable More ❯

and European offices, ensuring exceptional service standards, strong client relationships, and continuous operational improvement. This is a hands-on leadership role that blends service delivery expertise, ITIL-driven process management, and people leadership. Key responsibilities of the role: Lead and manage support teams, driving a culture of accountability, collaboration, and innovation. Oversee ITIL-based service delivery, ensuring SLA/… KPI targets are consistently met. Manage Jira Service Desk operations, incident resolution, and root cause analysis. Build insightful Power BI dashboards to track and report on service performance. Act as the primary point of contact for service-related issues, managing client relationships and expectations. Ensure compliance with ISO 27001 standards and develop risk mitigation strategies. Drive continuous improvement initiatives … to optimise processes and enhance customer satisfaction. Experience required: 5+ years’ experience in service delivery management in SaaS, cloud, or enterprise software environments. Strong expertise in ITIL processes, incident management, and RCA. Proficient in Jira Service Desk, Power BI, and familiar with ISO 27001 frameworks. Excellent communicator with proven stakeholder management and team leadership skills. Holds More ❯

of Microsoft technologies: Windows Server, Active Directory, PowerShell, Exchange, SharePoint, Teams, Azure. Track record delivering major upgrades, migrations, or automation initiatives (SCCM, Intune, PDQ, or similar). Strong documentation, incident management, and stakeholder engagement skills. Experience advising on IT strategy, risk, or compliance is highly desirable. Professional certifications (e.g., Microsoft, ITIL, Azure) are a strong advantage. Benefits More ❯

collaboratively with colleagues across multiple departments. Your day-to-day responsibilities will include supporting policy development in line with leading frameworks such as ISO 27001 or NIST, overseeing vulnerability management activities alongside IT professionals, conducting architectural reviews for new projects, and helping drive continuous improvement in technical controls. You will also be instrumental in managing third party risks by … assessing supplier compliance, contributing to incident response processes when issues arise, preparing insightful metrics for leadership teams. Collaborate with teams across the business to identify, assess, and track risk mitigation activities through to completion. Support the creation and maintenance of information security policies, standards, and procedures aligned with regulatory frameworks and industry best practices. Assist in managing third party … where necessary, and help implement new solutions as required. Contribute to the deployment of advanced security tools and technologies that enhance the organisation's overall cyber resilience. Oversee the incident management process by supporting detection, response, reporting, and resolution of security incidents. Prepare clear security metrics reports for stakeholders at all levels to inform decision-making and demonstrate More ❯

infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities * Batch Monitoring and Management. * Event/Alert Monitoring and Management. * Incident Management - respond to service calls and resolve incidents to ensure SLA More ❯