1 to 25 of 38 Incident Management Jobs in the Midlands

high a level of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure … runbooks are followed and are fit for purpose Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident Follow major incident process Threat Intelligence: Stay … improve detection capabilities. Generate detailed reports on emerging threats, attack trends, and security posture improvements. Monitored and analysed security logs from SIEM platforms to identify suspicious activity. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Own the development and implementation of SOC Use Cases Evaluate new security technologies and More ❯

to analyze incidents escalated by the SOC Analyst (L1) and undertake detailed investigations of Security Events. The Security Analyst (L2) will determine whether a security event qualifies as an incident and coordinate with the customer's IT and Security teams for resolution. Main Duties Security Monitoring & Investigation: Monitor SIEM tools to ensure high-level security operations. Oversee and enhance … security incidents. Conduct real-time analysis of security events and escalate as necessary. Support investigations into incidents, determining root causes and impacts. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and are fit for purpose. Incident Response: Lead and coordinate incident response activities to contain, eradicate, and recover from security incidents. … Develop and maintain incident response plans aligned with industry best practices. Manage escalation during security incidents. Follow major incident procedures. Threat Intelligence: Stay updated on cybersecurity threats and vulnerabilities, integrating threat intelligence into monitoring processes. Contribute to threat intelligence feeds for proactive detection. Security Tool Management: Manage and optimize SIEM tools, ensuring proper configuration and updates. Develop More ❯

for querying, troubleshooting, and data validation. Solid understanding of application testing methodologies , defect tracking, and release management. Demonstrated ability to investigate and resolve issues methodically and independently. Familiarity with incident management and ITSM tools (e.g., ServiceNow, JIRA). Experience working in Agile or DevOps environments is a plus. Excellent communication and leadership skills. Bachelor's degree in Computer More ❯

The team provides global 24x7 security operations and monitoring for cybersecurity events affecting Experian. You will be a part of the first line of defence in Experian's broader incident response and incident management departments, responsible for receiving and prioritizing cybersecurity alerts, including being the dedicated contact for potential security incidents reported by users (e.g., Experian employees … on the results of assessment, this team is then responsible for investigating, containing, eradicating, and recovering from events falling in its scope or escalating higher-risk events to dedicated incident response and management teams in the CFC. This role is critical in ensuring the handling of potential threats and plays a part in improving security operations. This is … Please note that in this role, you will have an 8x5 Monday-Friday schedule, with flexibility to respond to after-hours pages for potentially major security incidents to support incident response efforts and may include assignment to an on-call rotation for evenings, weekends, holidays. Summary of Primary Responsibilities As the Cyber Defence Analyst, you will: Contribute to daily More ❯

for querying, troubleshooting, and data validation. Solid understanding of application testing methodologies, defect tracking, and release management. Demonstrated ability to investigate and resolve issues methodically and independently. Familiarity with incident management and ITSM tools (e.g., ServiceNow, JIRA). Experience working in Agile or DevOps environments is a plus. Excellent communication and leadership skills. Bachelor's degree in Computer More ❯

processing, and respond proactively to incidents Work to meet SLAs through timely resolution of technical issues Support change requests, patching, and technical escalations Maintain detailed records using call and incident management systems Collaborate with peers to improve operational efficiency and service quality Essential: SC clearance or eligibility to obtain Hands-on experience or exposure to second-line support … messaging systems, patching processes, and iSeries operations Excellent communication skills and the ability to remain calm under pressure Strong problem-solving mindset with a proactive approach Desirable: Experience using incident and problem management tools Understanding of ITIL practices (certification beneficial) Solid grounding in server environments and infrastructure technologies Good working knowledge of Microsoft Office, particularly Word and Excel More ❯

application journey with us. The must haves Experience leading and mentoring BA teams ITSM: Proficient in ITSM principles and their application on the project depending on scope. Experienced in incident management, change management, and continuous improvement for efficient service delivery Knowledge of infrastructure including virtualisation, containerisation, and public and private cloud technologies Lifecycle Management including platform More ❯

team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line … IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of core IT Infrastructure products- 3rd Line IT Support level. SD WAN - ability to troubleshoot. Networking Troubleshooting - Aruba or Cisco - troubleshoot Network Switching & Routing. Firewalls - ideally Fortinet or similar support experience. IOT & Operational Technology - how … Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance More ❯

team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line … IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of core IT Infrastructure products- 3rd Line IT Support level. SD WAN - ability to troubleshoot. Networking Troubleshooting - Aruba or Cisco - troubleshoot Network Switching & Routing. Firewalls - ideally Fortinet or similar support experience. IOT & Operational Technology - how … Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance More ❯

in person, via phone calls or via an IT Portal. All tickets to be completed will be defined in the Service Catalogue, within the agreed SLA's. This includes Incident Management, Event Management, Problem Management (first level), Access Management and Request Fulfilment (first level). The IT VIP Engineer will report into the IT Service … Provide technically accurate solutions to customers Pass issues to second line and third line support where necessary Review impact and prioritisation of issues and escalate major issues to the Incident Manager To record all activity for inbound Incidents and Service Requests in the designated Ticket Management System, ensuring that all Incidents and Service Requests contain full details, have … to do the role Excellent interpersonal skills with the ability to communicate both orally and in writing to service users at all levels, colleagues, and professionals. Experience of tenant management tools such as on-premises Active Directory and Entra ID Experience in Modern Device Management tools - Microsoft Intune, including compliance/security, as well as knowledge of using More ❯

managing metadata. Familiarity with Data Vault methodology and cloud platforms such as AWS, GCP, Snowflake, or Databricks. Support & Teamwork: Managing upgrades, deployments, and updates smoothly with stakeholders. Leading support incident triage and resolution on critical systems. Keeping an eye on team performance and making sure we hit our SLAs. Creating helpful scripts, tools, and knowledge bases for common issues. … Bonus Points: Experience with API tools like Postman and scripting in PowerShell. Knowledge of ITIL, incident management, and tools like HubSpot Service Tool. Comfortable working in Agile or hybrid delivery setups. Any exposure to Microsoft Fabric is a plus. Leading the Team You’ll also lead a small but impactful team of Data Engineers — mentoring and coaching them More ❯

have an outstanding ability to troubleshoot system problems, root cause analysis and provide insight in system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs are met by the support team by prioritisation of own (and teams) workload according to incident priority and SLAs. Handle complex and difficult incidents that are passed … on from the support team. Handling urgent priority tickets and come up with solutions to resolve the incidents and handle P1 incident resolution communications with stakeholders Mentoring/training and reviewing solutions to incidents/RCA work done by other support team members, To stand-in on behalf of Support team lead to represent support team in Service Transition … application of relevant industry and process standards to all tasks undertaken. Strong interpersonal skills to interact with customers and other team members Experience with investigative root cause analysis and incident management Benefits: 25 days annual leave (plus bank holidays) An additional day of paid leave for your birthday (or Christmas eve) 4% Matched employer contributed pension (salary sacrifice More ❯

in Birmingham on a permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities … as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key … issues and risks, escalating promptly to line management team. Attends and actively participates in all daily stand up and team meetings. Key Technologies: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support More ❯

pride in our rich history of technological innovation. This spirit is pervasive and drives us to develop better, more flexible, and more efficient solutions that address increasingly complex data management needs-today and well into the future. We're looking for a Director of Enterprise Container Storage Engineering - Kubernetes/Docker/Container Technologies. You will help design and … a Service (AaaS) infrastructure. You will be responsible for demonstrating the merits of your AaaS solution by developing use case demos, integrations with other enterprise software stacks (Hypervisors, IT Management tools, Provisioning tools and Service Management platforms). Qualifications Container Technologies Hand on experience in Enterprise and Cloud Storage and Archival Hands on experience in setting up Containers … shell scripting) Knowledge of typical enterprise use cases for Container technologies Knowledge of datacenter infrastructure products, and experience with racking/stacking infrastructure equipment Knowledge of data center infrastructure management tools such as monitoring tools, incident management, network management (for example - HPE Oneview, Nagios, CA/BMC Tools, ServiceNow) Basic knowledge of enterprise storage and network More ❯

passionate innovators. Our objective remains unwavering: to elevate business communication to new heights. With ambitious growth plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the … across various platforms and regions, championing continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live incident management. … delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms. Incident Response, Resolution and Communication: Take More ❯

you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users Identify any business areas impacted and coordinate … communications with all relevant stakeholders as per Major Incident Management process. Coordinate the remediation and containment activities as advised by either the NTT DATA SOC or Incident Response Team. Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams. Coordinate post incident investigation with relevant teams or third … Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices. Co-ordinate the running and reporting of a risk-based vulnerabilities management including: Scanning systems, networks, and applications to detect potential security weaknesses. Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that More ❯

We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You'll play a key role in a fast-paced, tech-led company that delivers real-time data … customers. In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You'll More ❯

of the core system to deliver training in line with the customer exercise schedule Co-ordinate and prioritise the on-site simulation and system administration teams activities relating to incident management, change, release and configuration management of the Synthetic Environment and IT infrastructure. Reporting on technical progress of changes to the Service Delivery Manager and other stakeholders … The Engineering Lead will work closely with the Chief Programme Engineer and Deputy Chief Programme Engineer to maintain the overall quality, safety and integrity of the system including the management of integration activities, the technical planning of new capabilities and the tasking of technical team members as agreed with the Service Delivery Manager. Crucially this is a "forward-looking More ❯

CFC) you will respond, contain, escalate, investigate, and coordinate mitigation of security events relative to anomalies detected and escalated by the Cyber Fusion Centre (CFC) according to Experian's Incident Response Plan. This team member will join a new, growing team of specialized, advanced responders to support escalations of complex or prioritized matters from Experian's existing 24x7 security … involving threats targeting Experian information assets. These threats may include phishing, malware, network attacks, suspicious activity. Also, you will involve working with end-users, partners, technical support teams, and management to ensure remediation and recovery from these threats.?Use analytics & data collected from endpoints, environmental logging, and a variety of other sources to maximise containment and eradication of threats … schedule and expectation to participate in on-call schedule or work outside of normal work hours to manage cybersecurity incidents. You will report to the CFC Senior Director of Incident Management and Security Operations. Main Responsibilities include:- Conduct advanced incident response activities to investigate and contain complex and larger-scale cybersecurity matters (such as potential major severity More ❯

CFC) you will respond, contain, escalate, investigate, and coordinate mitigation of security events relative to anomalies detected and escalated by the Cyber Fusion Centre (CFC) according to Experian's Incident Response Plan. This team member will join a new, growing team of specialized, advanced responders to support escalations of complex or prioritized matters from Experian's existing 24x7 security … involving threats targeting Experian information assets. These threats may include phishing, malware, network attacks, suspicious activity. Also, you will involve working with end-users, partners, technical support teams, and management to ensure remediation and recovery from these threats.?Use analytics & data collected from endpoints, environmental logging, and a variety of other sources to maximise containment and eradication of threats … schedule and expectation to participate in on-call schedule or work outside of normal work hours to manage cybersecurity incidents. You will report to the CFC Senior Director of Incident Management and Security Operations. Main Responsibilities include:- Conduct advanced incident response activities to investigate and contain complex and larger-scale cybersecurity matters (such as potential major severity More ❯

Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may impact the live service, ensuring compliance with stringent KPIs and SLAs. Day rate to contractor £400 (inside IR35) Location: Warwick … Monitoring: Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages. * Performance Analysis: Analyse system performance metrics and proactively address … and implement improvements to monitoring processes and tools to enhance efficiency and reliability. * Training & Support: Provide guidance and training to team members on monitoring tools and best practices for incident management. Skills & Qualifications * Technical Expertise: Strong understanding of Oracle HCM systems, OLTP, batch processing, workflows, database operations and ITIL. * Monitoring Tools Knowledge: Proficiency in Business Service Management (BSM More ❯

Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may impact the live service, ensuring compliance with stringent KPIs and SLAs. Day rate to contractor £400 (inside IR35) Location: Warwick … Monitoring: Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages. * Performance Analysis: Analyse system performance metrics and proactively address … and implement improvements to monitoring processes and tools to enhance efficiency and reliability. * Training & Support: Provide guidance and training to team members on monitoring tools and best practices for incident management. Skills & Qualifications * Technical Expertise: Strong understanding of Oracle HCM systems, OLTP, batch processing, workflows, database operations and ITIL. * Monitoring Tools Knowledge: Proficiency in Business Service Management (BSM More ❯

digital journeys. This pivotal leadership role sits within the Commercial directorate and drives operational effectiveness for our Ecommerce & Platforms division. What You'll Do: Own and drive operational performance management across Ecommerce & Platforms, using operational, commercial and journey metrics (e.g. uptime, response times, bugs) to guide improvements. Foster a culture of observability by leveraging data insights to proactively monitor … troubleshoot, and optimise platform performance. Lead operational resilience, ensuring secure, scalable, and uninterrupted platform services, while managing SLAs and engaging with cybersecurity teams. Direct incident management processes, from root cause analysis to resolution, coordinating closely with Site Reliability Engineering within BA Digital. Oversee and optimise business continuity planning, incident readiness, and operational efficiency across Commercial Platforms Lead … transformation across large-scale digital environments. A results-focused approach, with the ability to manage multiple priorities and make sound decisions under pressure. Your Experience: Extensive experience in Product Management, Agile methodologies (including SAFe), and programme delivery within technology and software development. Proven technical expertise in cloud platforms (AWS), performance monitoring, and resilience frameworks. Experience leading cross-functional teams More ❯

level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP More ❯

Deployment operating systems To train/coach specific Service Bench/Click users to ensure maximum output is achieved To own the Service Bench & Click risk/system failure incident management for Field/Central Operations. Review and adjust tactical Service Bench/Click settings to ensure the best Customer experience in the most efficient way To remain … data into tangible actions Knowledge of the Field Operation and the variables to deliver an efficient workforce. Desirable: Understanding of the IT infrastructure required for a deployment system. Stakeholder management experience. Operational experience of IFS and PSO More ❯