1 to 25 of 442 Incident Management Jobs in England

Product Quality and Support Strategist, Alerting and Incident Management About The Position Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring … and reducing observability spending by up to 70%. We seek a Quality and Support Strategist professional who ensures that the Coralogix Alerting and Incident Management Platform and Process exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages. You … will be responsible for enhancing customer experience by ensuring efficient and effective alert management resolution, reducing engineering interruptions, and boosting product awareness. This role involves developing a robust knowledge base, identifying common usage issues, and creating solutions that establish the Alerting and Incident Management Platform's capabilities More ❯

Support Engineer - Incident Management, AWS Incident Response (AIR) Job ID: Amazon Development Centre Ireland Limited AWS Incident Response is at the heart of high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident … helps mitigate its impact, and much of our engineer time is spent on projects to improve the tooling and automation. We also provide manual incident management for AWS and other Amazon groups, directing the resolution of an issue with service teams, and diving deep into those events to … experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities Critical Issue Resolution and Call Management: Act as the primary point of contact in a team rotation for customer impacting issues. Monitor performance graphs, drive resolution calls with a large More ❯

Incident Management Engineer, AWS Incident Detection and Response Job ID: Amazon Web Services New Zealand Limited Sales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public … success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The AWS Incident Detection and Response team is part of the Enhanced Support Services (ES2) organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise … Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. More ❯

Incident Management Engineer, AWS Incident Detection and Response Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. … success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The AWS Incident Detection and Response team is part of the Enhanced Support Services (ES2) organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise … Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. More ❯

our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive. Location: London Job Title: Incident Manager - Barclays JOC To aid in the protection of Barclays operations through the reduction in the number of preventable incidents and to reduce incident impact through improvement of incident mitigation measures. The Incident Manager will be based within the Joint Operations Centre (JOC) in London and manage the ISS operational teams response to an Operational Facilities Incident which could potentially impact on Barclays through financial, regulatory or reputational damage. Main … purpose of the position : Working with a leading Global Bank we are changing the way we manage and report Incidents. As the ISS Incident Manager you will be part of a team of 4 working a 24/7 365 shift. Reporting to the Incident Management Team More ❯

and £58,000 per annum depending on experience Closing date: 1 May 2025 The Cyber Resilience Analyst will report directly to the Cyber Incident Management Lead, forming part of the Information Security Team, which is at the forefront of protecting Critical National Infrastructure from evolving cyber threats. You … services, or compromise information/data. What you'll be doing as a Cyber Resilience Analyst: Support the development, testing, and refinement of cyber incident response planning. Ensuring the delivery of best practices for responding to cyber incidents. Support the creation and ongoing refinement of business continuity and disaster … recovery plans that incorporate cyber resilience elements. Develop and deliver tailored incident response training programs for staff at all levels, from frontline security teams to senior leadership. Maintain clear, detailed documentation of incident management plans, training sessions, exercises, and post-incident reviews. Foster a culture of More ❯

to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness … of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data … analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement More ❯

with Financial Database Software will be highly advantageous! The Client: Has an extremely proud history and is one of the UK's largest wealth management firms, which has a heritage dating back to 1742 and a listing on the London Stock Exchange. It's a hybrid role with potentially … taking Calls, Tickets & Escalations via email/portal related to Line of Business Applications Cement relationships with strategic suppliers and key outsource providers & effective management of these relationships. Responsible for supporting the incident management process ensuring, where possible, first-time resolution can be achieved by troubleshooting, diagnosing … Teams Taking ownership of incidents and managing through to resolution from point of contact, proactively keeping the customer informed of progress Responsible for Problem Management processes to reduce the volume of incidents impacting your colleagues Work collaboratively within your team and across the wider IT function to ensure IT More ❯

Preston. Hybrid working 1-2 days per week on site. Typical duties include (but are not limited to): Monitoring and managing day to day incident trends and activities, ensuring SLAs and KPIs are being met. Focus on key areas to maintain Service Desk and Incident Resolver high performance. … the Command Centre, Service Desk and Resolver Teams across all areas of service operations and ensure escalations and actions are progressed. Deputise for the Incident Governance and MIM lead and attend service operation and customer facing meetings. Provide written and oral summary status incident governance reports with executive … summaries, trend analysis and recommendations provided to senior management and stakeholders. Provide training, support and guidance for less experienced team members. Ensure supplier managed Major Incidents and activities are effectively communicated and progressed. Manage multiple major incidents concurrently ensuring that multi-supplier activities are coordinated with clearly documented actions More ❯

Preston. Hybrid working 1-2 days per week on site. Typical duties include (but are not limited to): Monitoring and managing day to day incident trends and activities, ensuring SLAs and KPIs are being met. Focus on key areas to maintain Service Desk and Incident Resolver high performance. … the Command Centre, Service Desk and Resolver Teams across all areas of service operations and ensure escalations and actions are progressed. Deputise for the Incident Governance and MIM lead and attend service operation and customer facing meetings. Provide written and oral summary status incident governance reports with executive … summaries, trend analysis and recommendations provided to senior management and stakeholders. Provide training, support and guidance for less experienced team members. Ensure supplier managed Major Incidents and activities are effectively communicated and progressed. Manage multiple major incidents concurrently ensuring that multi-supplier activities are coordinated with clearly documented actions More ❯

support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. Youll be encouraged to use your skill and knowledge to proactively improve the services we offer to add quality and value … supports. You will be responsible for the BAU service for multiple technologies within the Command Second Line team, working to manage batch processing, event management, incidents, problems, requests, and changes. We value strong communication skills and the ability to engage with colleagues and stakeholders at all levels, as the … one for us. On a day-to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere More ❯

Job Title: Incident Manager Location: Durham, North East England, DH1 1SL; Lytham St Anne's, North West England, FY8 4TS; Glasgow, Scotland, G2 8JX; City of Westminster, London (region), SW1P 3BT Remuneration: £42,315 - £45,300 Contract Details: Permanent Working Style: Hybrid Join Our Team! Are you an experienced … Incident Manager looking to make a real impact? Our client, a leading organisation in the Central Government sector, is on the lookout for a dynamic professional to support the Head of Service Operations. Why You Should Apply: Drive Change: Play a key role in improving incident management … resolution of incidents. Grow Professionally: Leverage your expertise in a high-volume operational environment, while enhancing your skills and knowledge. Key Responsibilities: Manage the Incident Management Process for Retail & B2B Clients. Ensure timely, accurate reporting of incidents and resolutions. Collaborate with Service Providers to identify and mitigate risks. More ❯

The Incident Resolution Specialist is responsible for owning the day-to-day incident resolution management process ensuring that disruptions to business operations are identified, recorded and resolved efficiently and effectively. This includes conducting root cause analysis and delivering the implementation of preventative measures leading to best-in … office teams and other internal stakeholders to resolve incidents, prioritising own workload according to the severity and urgency of the incidents. Follow the established incident management procedures and best practices and ensure compliance with policies and standards. Maintain clear and consistent communication with stakeholders during incidents, providing regular … Governance, Risk and Compliance (GRC) Tools to document, track progress, manage risks associated with front office operations, and identify trends and patterns. Conduct post-incident reviews to identify root causes and implement corrective actions to prevent recurrence, ensuring that the incident resolution meets at a minimum the agreed More ❯

reports on system performance, incidents, and resolutions. Provide regular updates to the IT Manager on system status and projects. Follow ITIL-based processes for incident management, problem management, change management, and service level management. Contribute to the development and improvement of IT policies, procedures, and standards. … Understanding of cybersecurity best practices and tools (firewalls, antivirus, SIEM). Scripting skills (PowerShell, Bash, Python) for automation and troubleshooting. Experience with Unified Threat Management (UTM) Firewalls and other security technologies. Experience with Linux and Linux-based platforms/software. Proven ability to work on infrastructure projects, from conception … with the ability to effectively collaborate with technical and non-technical stakeholders. Strong problem-solving skills and attention to detail. Experience with ITIL-based incident management, problem management, change management, and service level management - certification desirable. Excellent customer service and communication skills, both written and More ❯

Incident Manager Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and … position will be a position working out of our site in Chippenham. Your future duties and responsibilities We are seeking an experienced and motivated Incident Manager to join our team. In this role, you will be at the forefront of managing incidents and problems within our project/programme … ensuring that working services are restored promptly and efficiently. The ideal candidate will bring robust experience as an incident manager (or a similar role) and have a deep understanding of identifying, treating, and eliminating incidents, problems, and changes. Key Duties and Responsibilities • Incident & Problem Management: Oversee and More ❯

Senior Product Engineer - AI-Powered Incident Management ?? Up to £130k + equity ?? London (Hybrid, 3-4 days in-office) We are partnering with an innovative B2B SaaS company that is transforming incident management for engineering teams. Their AI-driven platform integrates on-call scheduling, incident … With a focus on automation and intuitive design , their technology is already trusted by over 600 companies , helping over 10,000 responders optimise their incident management processes. Why Join? ?? Work on something new and unexplored - AI-powered incident management is an open challenge, and you'll More ❯

JOB DESCRIPTION Vetting Level Developed Vetting (DV) and Management Vetting (MV) = DV(Enhanced) STRAP Required Yes - TS/TK STRAP Job Summary The CTP Customer Service Centre (CSC) is located close to Birmingham Airport and the National Exhibition Centre (NEC) and provides IT support nationwide; to policing as well … required to travel to sites around the UK as appropriate. Key Tasks The post holder will be required to do the following: Provide line management, mentorship and leadership to the Applications and Data Teams based at the CSC and CTOC Ensure that BAU workloads are actively managed and prioritized … business and be able to relay technical solutions with clarity and minimal jargon to a diverse audience Represent the function on the CSC Senior Management Team (SMT) and join the Management On Call roster to provide an out of hours escalation point to the business for service issues More ❯

multitask, prioritize workload, and manage competing demands. * Experience in analyzing IT logs and event sources is preferred. * Monitor and administer Security Information and Event Management (SIEM). * Malware analysis and forensics research. * Understanding/differentiation of intrusion attempts and false positives. * Investigation tracking and threat resolution. * Familiarity with data … Expertise in computer forensics, cybersecurity laws and regulations, operating systems, and intelligence gathering and sharing techniques. * Strong knowledge of cloud computing, network defence, identity management, incident management, and network security. * Extensive experience in a Security Operations Centre (SOC) environment with a proven background in incident response. … multitask, prioritize workload, and manage competing demands. * Experience in analyzing IT logs and event sources is preferred. * Monitor and administer Security Information and Event Management (SIEM). * Malware analysis and forensics research. * Understanding/differentiation of intrusion attempts and false positives. * Investigation tracking and threat resolution. * Familiarity with data More ❯

Service Desk/Delivery Manager - Incident Manager | MUST HOLD ACTIVE DV Are you a highly experienced Service Desk Manager with a strong background in Incident and Major Incident Management ? Do you thrive in high-pressured environments and enjoy leading technical teams that provide critical support to … technical issues across applications, services, OS, and devices. Acting as an SME for service desk technologies, upgrades, limitations, and best practice. Supporting and improving incident management aligned to the customer's strategy. Developing, evolving, and implementing processes, procedures, and training to maintain operational excellence. Supporting recruitment, screening, and … communications and identifying improvement areas. Creating reports, performance metrics and offering insight to drive service evolution. What we're looking for: Must have extensive Incident or Major Incident Management experience. Strong experience managing technical service desks in critical environments . Recent experience of working within an IT More ❯

incidents and problems. - Deploying new Desktop/Laptops utilising SCCM procedure/deploying mobile devices, T&A devices and printers - Desktop configuration and environment management including patching, software upgrades, anti-virus, and malware protection - Managing shared drives, user access and permissions - Working with supplier support contacts to resolve complex … the Service Desk for all related technical incidents or problems - Will Participate in the out of hours on-call Rota - Active directory/exchange management - Provide on-site support for Dairies and Depots within local region - Providing basic networking support for desktop/laptop computer systems, printers, phones, copiers … and troubleshooting basic telephony issues - Creating and maintaining user accounts throughout various IT systems including AD user accounts - Ensuring day-to-day running and management of the operational Problem management process - Creating and maintaining support documentation on SharePoint for the wider IT department - Executes the Problem Management More ❯

Senior Major Incident Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Work location: Nottingham or Sheffield Working pattern: Hybrid. 2 office days per week, which … take on a pivotal role in ensuring the smooth resolution of major incidents across multiple organizations? Join our dynamic team as a Senior Major Incident Manager and make a significant impact on our service quality and efficiency. The role and what youll be getting up to on a day … to-day basis: As a Senior Major Incident Manager, you will be at the forefront of managing and resolving major incidents, ensuring minimal disruption to our clients. Your day-to-day activities will involve leading a team of Major Incident Managers, driving the efficiency of our processes, and More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a … money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to … you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams More ❯

intrinsically linked to the organisational priorities of the OPFCC, NYP and NYFRS. You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team. You will work to ensure all Service Delivery … and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service. Responsible for responding and raising ICT service management cases categorising against service level agreements and service reporting data ensuring quality content to support the wider ICT organisation. As part of the Service … the strategies of the OPFCC, NYP, NYFRS and Enable NY. Support effective and positive engagement with stakeholders across the organisation providing feedback to line management to ensure the service desk activities meet current and future business needs. Identify and promote to line management any opportunities to innovate, advance More ❯

space and MS-SQL databases * A point of escalation for all Application related issues * Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards root cause analysis … external customer and keeping them in mind when taking actions or making decisions Key Skills The post holder must have: * Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. * Ability to understand business logic, technical tools and be an … application backup, restores and the Application Disaster Recovery (DR) process Experience * Knowledge of web services, distributed systems, and web application development * Previous experience of Incident and Service Request resolution using Service Management Tools * An appreciation of Application languages and technologies including SQL, HTML, .Net, C# and IIS hosting More ❯

security needs Creating solid plans to assist in the migration of processes, procedures and supplier mechanisms from 3rd Party to client Dependency and Risk Management Stakeholder Management e-Permit Management CMDB management and updates, along with Network Discovery capability Change Management ServiceNow and E-Permits … approval, and creation Incident Management Capacity Management Access Management Providing Safety briefings Everyone working in the DCs must be inducted or escorted by an approved, inducted person. Accredited to one or both of the following certifications: •CDCTP: Certified Data Centre Technician Professional •CDCMP: Certified Data Centre … Management Professional Personal skills: A self starter, results driven, highly motivated Exceptional planning skills, and stakeholder management A problem solver, and able to live in the grey to find outcomes Strong people skills, good at listening, leading and ability to flex to hit early milestones Candidates will ideally More ❯