1 to 25 of 267 Incident Management Jobs in England

Do you have strong communication skills? Are you confident providing clear, precise advice to stakeholders? Then consider the role of Security & Incident Management Executive at Reed in Partnership! You must be based in the NorthEast for this position. This role requires you to travel, therefore you must have a valid UK driving license and access to your own … vehicle What is the role about? The Security & Incident Management Executive, reporting to the Deputy Head of IT & Security, support with all aspects of IT and security across the contract, comprising physical & information security, including: Act as a Security & Incident Management Executive (SIME) supporting the day-to-day SIM Team operations including Helpdesk duties, fraud packs … and supporting the audit and visit schedule. Act as helpdesk support to frontline test centre staff to resolve and monitor security & operational incidents. Assisting with administrating the fraud management process, assisting with managing fraud trackers, and reporting, remedial training and actions. Creating fraud incident packs & work with frontline staff to gather evidence to support fraud pack assembly, processing More ❯

a global basis, the resilience of operations has become a board level issue. You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯

a global basis, the resilience of operations has become a board level issue. You will provide our clients with a full spectrum of services, covering proactive and reactive Cyber Incident Response (CIR) Services. The proactive arm of our business covers a breadth of propositions, including playbook development, wargaming, readiness assessments, post-breach assessments, managed threat hunting as well as … uplift their maturity and fundamentally enhance their preparedness to respond, via targeted capability uplift, C-Suite awareness campaigns and training. Our technical response team support our clients in live incident responses by working to identify root causes and evict threats. Our professionals apply their experience and imagination to find the most advanced threats, hiding in the darkest corners of … award-winning vendor relationships, we can do whatever it takes - from improving the security of a single component to delivering a holistic security and privacy program. As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory More ❯

East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture and retain the most talented … better world.Please visit our website for more information - Risk, Security & Control department covers cyber security strategy maintenance and tactical planning and operations to provide IT Security protection, governance, risk management and reporting. This includes promoting the global Information Security Standards and Procedures (ISSP) requirements and local security requirements.The department deploys, supports and monitors security solutions such as virus protection … vulnerability management, complianfce monitoring and threat/incident management activities to reduce risk. MAIN PURPOSE OF THE ROLE To lead a team of Governance Risk and Control SMEs responsible for carrying out IT Security Assessments (Secure-by-Design) on technology projects. To ensure that all projects comply with IT security policies and requirements. KEY RESPONSIBILITIES In this More ❯

PAN BT Major Incident Mangement 24/7 Duty Manager (Ipswich (4405), Ipswich, United Kingdom)Why this role matters In this role, you will service manage a 24 x 7 incident management team and support the command & control and the jeopardy management of customer service restoration. This is done through effective real time coaching and guidance … services by compiling full service wraps with associated technical information and recovery matrix. You will join a friendly and supportive team based in Ipswich, working within BT’s Major Incident Management service. The team operates a shift-based schedule, providing critical support across the entire BT business during major incidents. You will collaborate closely with senior leaders and … various departments, ensuring effective incident resolution and continuous service improvement. This role is based in Ipswich and involves working various shift patterns and comes with a shift allowance. You'll have the following responsibilities This role involves line management where you will provide leadership and support to a shift-based team, including line management of a small More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology … should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability More ❯

based out of our Leeds, UK office, with in-office work expected 2-3 times per week. Candidates should be located within a reasonable commuting distance. Responsibilities Oversee the Incident and Major Incident process with a focus on resolving incidents as quickly as possible. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Ensure all active and ongoing incidents are documented and clearly handed over to the incoming Incident Manager at the end of the shift, supporting smooth 24/7 service continuity. Strengthen escalation and critical incident management - Provide clear leadership during high-impact incidents by taking ownership, ensuring timely engagement of the appropriate technical … and management resources, and facilitating effective, customer-focused communication throughout the incident lifecycle. Own and progress aged Incidents until they are successfully resolved. Deputise for the Service Delivery Lead for any customer and internal meetings where required. Responsible for generating regular incident reports. Any other duties as requested by management. Qualifications 1 Year of experience in an More ❯

staff. As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring … You will be expected to work across all three main hospital sites. Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate … this varied and rewarding role, please see attached job description. We look forward to your application. Person Specification Experience Essential Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. Desirable NHS experience Qualifications Essential Comptia + or equivalent Computer Science degree qualification or equivalent level More ❯

Job summary The Digital Incident and Problem Lead is a critical member of the DDaT service delivery team, primarily responsible for the resilience, continuity, and recovery of all digital services across the Trust and wider health system. A central function of the role is to develop and maintain a robust business continuity framework in line with best practices. This … service resilience , identifying vulnerabilities and developing effective solutions to ensure continuous service availability for patients. In addition to strategic planning, the Lead is responsible for the practical aspects of incident and problem management. This includes developing and maintaining a comprehensive reporting and monitoring regime to oversee all plans, tests, incidents, and problems, categorized by type and severity. A key … Incidents , with an imperative focus on reducing or avoiding risks to clinical (patient) safety, security, and information governance. The role demands strong leadership, communication skills, and specialist knowledge in incident management and business continuity, preferably in a 24/7/365 digital service environment. Main duties of the job We are seeking a proactive and skilled Digital More ❯

in United Kingdom and Ireland. It provides chilled, ambient, contract packaging, and bonded logistics services, as well as value-added services, such as online visibility and systems integration, pallet management, and supply chain management. Job Description Joining Culina Group as the Head of IT Product Support you will be responsible for building and leading a high-performing support team … KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents and outages, working closely with cross-functional teams to minimize downtime and restore services quickly. Analyse root causes … of incidents and implement preventive measures to reduce the likelihood of recurrence. Ensure that incident management processes align with industry best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support specialists, providing coaching, mentoring, and performance management. Allocate resources effectively, monitor workload, and provide guidance to team members More ❯

Up to £75,000 (DOE) Central London (3 days on-site per week) Permanent Are you an experienced Incident & Problem Manager eager to shape the future of enterprise technology? A leading fintech organisation is seeking a skilled professional to join their Enterprise Technology function in London. Job Title: Incident & Problem Manager Job Type: Permanent Working Arrangement: Hybrid … days on-site per week) Office Location: London This is an exciting opportunity to play a pivotal role in evolving incident and problem management frameworks, utilising cutting-edge technologies and AI-driven methods. You'll collaborate with a high-impact team, influencing strategic direction and fostering a culture of customer obsession, operational excellence, and growth. Responsibilities: Take ownership … of the management, communication, and resolution of incidents, working closely with Engineering, Product, Customer Services, and third parties to ensure rapid containment, resolution, and mitigation of customer impact. Deliver clear, concise, and executive-quality written communications during and after incidents, ensuring all internal and external audiences are accurately informed. Cultivate a culture of accountability and transparency across teams, ensuring More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support … ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical … as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident More ❯

Practice Group/Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We … part of the team actively assisting in resolving issues as well as your leadership responsibilities. Key Responsibilities The role will involve but is not limited to the following: Team Management: Ensuring that your team rota is managed, and the appropriate number of staff are available at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop … customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the Service Desk Analysts, Senior Service Desk Analysts and Apprentices Process Management: Identifying service improvement initiatives for the Service Desk and ensuring these are documented, reported up and adhered to by the Service Desk Assist the Service Desk Manager with the More ❯

best practice ITIL processes and tools are in place along with a clear RACI that includes SIAM and associated 3rd party service providers Provide governance and assurance to Change Management and Service Transition Input into Service Review Boards as required by the Service Assurance Team to ensure that customer satisfaction scorecard activities are effectively addressed Deal with service transition … and without undue delay Ensure projects transition into BAU support seamlessly following the standard defined processes Methodology Processes Overall responsibility for the successful delivery and operation of the Change Management and Service Transition tasks by each IT Service or new business service Work in partnership with the SIAM service provider and 3rd party providers to ensure all service transition … with the Service Catalogue Lead to ensure both new and existing services are updated to reflect changes to scope ensuring ongoing change can be managed through automation Stakeholder People Management Create strong relationships with Business workstreams and key IT Stakeholders Maintain regular working relationships with stakeholders including 3rd party suppliers and brokering relationships at all levels to ensure the More ❯

Programme. Oversee all cutover activities, ensuring seamless coordination across data migration, testing, training, operational readiness, and early live support. Establish and manage the EPR Go-Live Command Centre, including incident management, downtime protocols, escalation, and rapid response. Manage complex risks and dependencies, developing robust mitigation and contingency plans. Hold delegated responsibility for the cutover workstream budget, including contractor … ensure your application reflects the knowledge, skills and experience needed Person Specification Qualifications Essential Master's degree or demonstrable equivalent senior-level experience in Health Informatics, Project/Programme Management, Business Administration, or a related discipline Professional operational service delivery and business management knowledge to degree level or equivalent Further management experience or training to postgraduate diploma … level or equivalent Advanced project/programme management certification (e.g. PRINCE2 Practitioner, MSP, APM, Agile) Desirable Postgraduate qualification in EPR configuration, digital health, or clinical systems Membership of a relevant professional body (e.g. BCS, HIMSS, APM) Formal training in change management, service readiness, or ITIL Certification in NHS-specific digital frameworks or standards (e.g. Blueprinting, What Good Looks More ❯

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying … from home. Essential Skills Required: Experience in managing a Service desk/IT helpdesk team Working with external customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A … good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk More ❯

Laptop/Network Printers Management. Basic AV support for conference room& internal events using MTR (Microsoft Teams Room) Image Deployment VDI technologies Citrix Xendesktop Laptop AV/endpoint security Management User Data Management (OneDrive, Office 365) Video conference support for meeting room and events. Vendor coordination for hardware/spare replacement Incident Management, service Request management, asset Management Support Queue Management to avoid and SLA misses Ability to work independently and in a team environment. Ability to communicate well with internal and external contacts. Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams. Performing end to end IMAC activity including packaging … Windows 11, Active Directory, laptops, Printers, Networked copiers, Basic LAN/WAN connectivity, Network cable patching, Hands & feet support to Rack and stack activities AV conferencing. Behaviours Good user management & communication skills Good Understanding of ITIL concept The normal office base will be the Company support Office in London, Tottenham Court Road. You may be required to undertake frequent More ❯

established procedures. In addition to the preventative maintenance tasks, support will be available to support queries and investigate system issues across the environments as well as responsible for supporting incident management and problem resolutions. You’ll also provide subject matter expertise to the change function, supporting projects from shaping through to closure. They will also assist the DBA … databases and associated environments including live, DR and test environments. Ensure environments are appropriately patched and secure. Provide support and ensuring that agreed support SLAs are met. Support the incident management process, problem management and implementation of changes. Support the management of risks and issues. Provide SME knowledge to the business. Engage with third party support … across CITO teams and the wider business. Ensuring all activities are undertaken in consideration of and in line with Technology and CBS Strategies Utilise existing tooling for the effective management of tasks and queries, and documentation. Input into and maintain a standard library of documentation and procedures. Out of hours on-call for critical systems may be a requirement More ❯

provide a dedicated resource to contribute to their mission of innovating their business and creating a superior customer experience. We are therfore actively seeking a talented Identity and Access Management (IAM) Operations Engineer who will be responsible for the delivery of the core IAM products and services required to support the enterprise infrastructure and business line applications of our … client. In this role you will work as part of a global team that manages and supports the IAM services including Privileged Access Management, Single Sign-on/Multi-Factor Authentication, and Directory Services. You will collaborate and coordinate with other IT leaders, technologists and support staff to provide a secure, resilient, and quality experience to the global user … 5+ years Information Security experience, with hands on experiences in enterprise IAM platforms (e.g. CyberArk, Delinea, Okta, MS Entra SSO/MFA, MS Active Directory, MS Entra ID) Access Management: Single Sign-On, Multi-Factor Authentication, Federation (SAML, OIDC, OAuth) Privileged Access Management: Managing privileged accounts, session management, vaulting Directory Services: User/Group Management, Sites More ❯

customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! The Cyber Security Incident Response Team (CSIRT), part of Counter Threat & Engineering (CT&E), responds to digital security threats and incidents globally from bp hubs in Houston, Sunbury, Kuala Lumpur, Pune, and Singapore. … communicated Conduct advanced threat hunting by using threat intelligence and the MITRE ATT&CK framework to proactively identify suspicious activity in the environment. Ensure data accuracy within the case management system and others. When not actively responding to incidents, other key responsibilities within the role include development of documentation and processes such as playbooks, refining your skills through training … role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Automation system digital security, Client Counseling, Conformance review, Digital Forensics, Incident management, incident investigation and response, Information Assurance, Information Security, Information security behaviour change, Intrusion detection and analysis, Legal and regulatory environment and compliance, Risk Management, Secure More ❯

Cleared (Jira, ITSM, JSM, Atlassian, SC Cleared) for an ASAP start. Candidates will have the following skills and experience: Proven experience in configuration, optimisation and administration of Jira Service Management (JSM), Jira Software and Confluence Proven experience of Agile Proven experience of Incident Management, Problem Management, Change Management and Request Management Proven experience of More ❯

Administrators (Jira, ITSM, JSM, Atlassian, SC Cleared (Jira, ITSM, JSM, Atlassian, SC Cleared) for an ASAP start. Required experience: Proven experience in configuration, optimisation and administration of Jira Service Management (JSM), Jira Software and Confluence Proven experience of Agile Proven experience of Incident Management, Problem Management, Change Management and Request Management Proven experience of More ❯

services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. Responsible to build … environment. Work in partnership with Client, becoming a credible advisor. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles. ROLES AND RESPONSIBILITIES: Escalation & Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow … management of service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes More ❯

services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. Responsible to build … environment. Work in partnership with Client, becoming a credible advisor. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles. ROLES AND RESPONSIBILITIES: Escalation & Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow … management of service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes More ❯

services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. Responsible to build … environment. Work in partnership with Client, becoming a credible advisor. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles. ROLES AND RESPONSIBILITIES: Escalation & Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow … management of service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes More ❯