Contact Centre Operations Manager (Insurance, TOM, Digital)
- Hiring Organisation
- TXP Technology x People
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £650 - £750 per day
phase of a Target Operating Model (TOM). This role combines hands-on operational leadership with TOM delivery, supporting both day-to-day performance and transformation. The role will require the successful candidate to travel onsite to Glasgow once a week, to operationally support the teams in the office. Please … note travel expenses are not paid and candidates must be located in Scotland. Key experience required: Senior Contact Centre Operations leadership within Insurance or Financial Services - ESSENTIAL Management of large, multi-channel contact centres (250+ FTE) Proven delivery of Financial Services Contact Centre Target Operating Models, including: People strategy and ...