IT Support Team Lead
- Location
- City Of London, England, United Kingdom
tasks, and improve the user experience. Maintain and promote knowledge management practices, ensuring support documentation and procedures remain accurate and current. Collaborate with Infrastructure, Security, Applications, and Global IT teams to resolve cross‐functional issues. Support onboarding, offboarding, office moves, technology deployments, hardware refreshes, and business projects. Monitor support … trends and operational metrics, producing performance reports and recommendations for improvement. Ensure compliance with IT policies, information security requirements, and company standards. Assist in resource planning, shift scheduling, and coverage management to maintain support service availability. Support vendor relationships and elevate service delivery concerns where appropriate. Promote ITIL ...