1 to 25 of 144 Journey Map Jobs in the UK

through the admin setting it up, to the moment an employee uses it every day. What you will do Customer journey Map the journey for each type of user: CEO and founder, client admin, end user, and our own deployment team. Keep it current … shows complex products made simple: data-heavy tools, admin and permission flows, desktop and mobile apps. Strong in both UX and UI: research, journey mapping, information architecture, and high-quality visual and interaction design. You have built a design system from scratch and got engineers to adopt it. ...

aligned experiences, and ensuring design quality is maintained throughout implementation. The UI/UX Designer will lead and contribute to research, workshops, user journey mapping and usability testing to inform design decisions. They will create user flows, wireframes, prototypes and detailed interfaces for complex, data-rich applications, using ...

Support user research activities and use insights to inform design decisions. Champion user-centred design practices, accessibility, and inclusive design. Create service blueprints, journey maps, and other service design artefacts. Facilitate workshops to align stakeholders and gather valuable insights. Ensure services align with established design standards and best ...

insights and recommendations that inform product, service and experience decisions. Experience and service design Create UX design deliverables including user flows, wireframes, customer journey maps, service blueprints, prototypes and A/B test approaches. Combine customer research, data and business insight to identify opportunities and shape effective, commercially ...

stakeholders to understand requirements, challenges and user needs. Conduct discovery sessions, workshops and stakeholder interviews. Create user journeys, personas, process flows and customer journey maps. Produce wireframes and interactive prototypes using Figma. Validate designs through user feedback and usability testing. Translate business requirements into intuitive and engaging user ...

product managers, engineers, researchers, and fellow designers throughout the entire product development lifecycle. Discovery & Research: Participate in discovery activities including customer interviews, workshops, journey mapping, usability testing, and the exploration of AI-driven user experiences. Complex Workflow Simplification: Design intuitive experiences across both traditional enterprise workflows ...

/UI design. A strong portfolio of design projects. Experience with Figma, Adobe XD or Sketch. Knowledge of prototyping and customer journey mapping. Experience with A/B testing or conversion optimisation. Familiarity with tools such as Google Analytics, Hotjar or Microsoft Clarity. Strong communication and teamwork skills. ...

presentation skills, with the confidence to engage technical and non-technical stakeholders. Familiarity with tools and techniques such as Jira, Miro, user journey mapping, and prioritisation frameworks. Collaborative mindset, with the ability to build strong relationships across teams and deliver as part of a cohesive unit. Demonstrate experience ...

presentation skills, with the confidence to engage technical and non-technical stakeholders. Familiarity with tools and techniques such as Jira, Miro, user journey mapping, and prioritisation frameworks. Collaborative mindset, with the ability to build strong relationships across teams and deliver as part of a cohesive unit. Demonstrate experience ...

Organises research data, participates in synthesis sessions and collaborates with seniors to shape insights. Problem definition and ideation Mapping - Can produce empathy maps, journey maps and service blueprints to align understanding, with guidance on when to use them. Ideas generation - Participates in and helps facilitate ideation sessions using ...

experience with Figma, including design systems (building, maintaining or evolving them). Ability to translate insight into clear IA, user flows, wireframes and journey maps. Strong visual design sensibility and attention to detail across typography, composition and layout. Experience working with brand guidelines or shaping new visual directions ...

using a range of methods, including paper, digital, and code-based prototypes Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes. Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base. Facilitates workshops, co-design ...

design and improvement of end-to-end services across multiple channels and touchpoints. * Plan and conduct service design activities including service mapping, journey mapping, blueprinting and workshop facilitation. * Work closely with product managers, user researchers, business analysts, interaction designers, content designers and technical teams to shape service outcomes. ...

Proven experience leading end-to-end service design programmes. Strong stakeholder management skills, including influencing senior decision-makers. Expertise in service blueprinting, journey mapping, systems mapping and proposition development. Experience leading, coaching and developing multidisciplinary teams. Excellent facilitation, communication and workshop skills. The ability to connect strategic design ...

brands, audiences or customer experiences from a common platform. Skills & Knowledge You’ll bring: Expertise in UX methodologies, including user research, information architecture, journey mapping, wireframing, prototyping and usability testing. A strong understanding of gamification, player motivation, engagement loops and behavioural design. Knowledge of accessibility standards (WCAG ...

brands, audiences or customer experiences from a common platform. Skills & Knowledge You’ll bring: Expertise in UX methodologies, including user research, information architecture, journey mapping, wireframing, prototyping and usability testing. A strong understanding of gamification, player motivation, engagement loops and behavioural design. Knowledge of accessibility standards (WCAG ...

enhance navigation, usability, and overall user satisfaction. Develop user flows, wireframes, interactive prototypes, and high-fidelity mockups for applications and portals. Create storyboards, journey maps and/or service blueprints, collaborate with UX Research in identifying pain points and opportunities for improvement, and champion new ideas in products ...

Define and communicate user needs through journey maps, service blueprints, and experience models Plan and conduct usability testing and research activities to inform design decisions Design and iterate user flows, wireframes, and prototypes at appropriate fidelity Translate complex service requirements into clear, accessible user experiences Ensure designs meet ...

research, usability testing, and data analysis to uncover insights and translate them into actionable UX improvements. Wireframing & Prototyping: Design detailed wireframes, user flows, journey maps, and high-fidelity interactive prototypes using industry-standard design tools. E-commerce & Conversion Optimization: Streamline our multi-vendor marketplace checkout flows, registration pathways ...

domain constraints Familiarity with Jira and Confluence, and working in environments with strong documentation and governance expectations Experience in service design and client journey mapping #ICBCareers #J-18808-Ljbffr ...

ensuring it remains grounded in real user needs and evolving business context Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared Design and execute research studies that follow research best ...

conducting user research and usability testing. Proficiency in Figma and other relevant design and prototyping tools. Experience creating wireframes, user flows, prototypes and journey maps. Strong understanding of information architecture and interaction design. Knowledge of responsive design and accessibility standards. Excellent communication, collaboration and problem-solving skills. ...

conducting user research and usability testing. Proficiency in Figma and other relevant design and prototyping tools. Experience creating wireframes, user flows, prototypes and journey maps. Strong understanding of information architecture and interaction design. Knowledge of responsive design and accessibility standards. Excellent communication, collaboration and problem-solving skills. ...

user needs throughout delivery. Support Agile teams by embedding research into sprint planning and decision-making. Communicate findings clearly through presentations, reports, personas, journey maps, and other research artefacts. Build strong stakeholder relationships and use evidence to influence decisions. Essential Skills & Experience Demonstrable experience working within the Public ...

user needs throughout delivery. Support Agile teams by embedding research into sprint planning and decision-making. Communicate findings clearly through presentations, reports, personas, journey maps, and other research artefacts. Build strong stakeholder relationships and use evidence to influence decisions. Essential Skills & Experience Demonstrable experience working withi ...