1 to 25 of 82 Journey Map Jobs in the UK

proficient experience in the Human Centered Design Process, defining and documenting: Conducting and facilitating design thinking workshops User research & user testing when required Define and develop user flows, journey maps Define and develop service design blueprints Information and data flows that interact with users Work with UX, UI and technical development teams to develop the experience Experience with More ❯

to apply Proven experience in user experience or digital product design. Background in user interface design. Strong portfolio showcasing end-to-end design thinking. Skilled in user research, journey mapping and prototyping. Comfortable designing across digital and physical touchpoints. Experience working in multidisciplinary teams. Excellent communication and stakeholder engagement skills, as well as confidence presenting design concepts and More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

developers, and product owners to understand complex business needs and system workflows. Conduct stakeholder interviews, workshops, and user testing to gather and validate requirements. Develop and deliver personas, journey maps, wireframes, prototypes, and service blueprints. Translate complex system requirements into clear, usable designs that improve user experience. Produce documentation such as user stories, acceptance criteria, and functional specifications. More ❯

field is a plus Additional requirement : - Lead and support in discoveryuser research to gather insights for new products and assist in production of research related UX documents like journey maps, personas etc. - Apply innovative thinking to design concepts; blending in user needs, business vision as well technical limitations. - Effectively present ideas and concepts in form of wireframes, prototypes More ❯

field is a plus Additional requirement : - Lead and support in discoveryuser research to gather insights for new products and assist in production of research related UX documents like journey maps, personas etc. - Apply innovative thinking to design concepts; blending in user needs, business vision as well technical limitations. - Effectively present ideas and concepts in form of wireframes, prototypes More ❯

user-centred design process to products and services Take account of any contextual information or service data provided by the client or team Design the User Journey Map so we can identify pain points and issues that need to be addressed in a given service. Design the Service Blueprint and prepare it to be presented and delivered … to back of house experience design A strategic approach to problem-solving and ability to think far beyond the user interface Experience in designing, service design blueprints, customer journey and empathy mapping Experience in facilitation of Design Workshops with a variety of stake holders at all levels of an organisation Proven experience practice knowledge working in Agile Projects More ❯

and data engineers to prototype and implement service concepts. Use tools like Figma (or other design software) to bring service visions to life. Document service blueprints, storyboards, and journey maps to communicate ideas effectively. Operate in agile, multi-disciplinary teams, contributing to digital service delivery. Required Skills & Experience: Extensive experience in service design, UX, or interaction design. Proven More ❯

user-centred design process to products and services Take account of any contextual information or service data provided by the client or team Design the User Journey Map so we can identify pain points and issues that need to be addressed in a given service. Design the Service Blueprint and prepare it to be presented and delivered … to back of house experience design A strategic approach to problem-solving and ability to think far beyond the user interface Experience in designing, service design blueprints, customer journey and empathy mapping Experience in facilitation of Design Workshops with a variety of stake holders at all levels of an organisation Proven experience practice knowledge working in Agile Projects More ❯

information and technical logic into intuitive journeys and simple, elegant interfaces. 👋 As the Senior Product Designer, you’ll take ownership of end-to-end design from research and journey mapping through to high-fidelity work, prototyping, usability testing and iteration. You’ll evolve the design system and create explanatory artefacts that help customers and internal teams understand complex More ❯

information and technical logic into intuitive journeys and simple, elegant interfaces. 👋 As the Senior Product Designer, you’ll take ownership of end-to-end design from research and journey mapping through to high-fidelity work, prototyping, usability testing and iteration. You’ll evolve the design system and create explanatory artefacts that help customers and internal teams understand complex More ❯

information and technical logic into intuitive journeys and simple, elegant interfaces. 👋 As the Senior Product Designer, you’ll take ownership of end-to-end design from research and journey mapping through to high-fidelity work, prototyping, usability testing and iteration. You’ll evolve the design system and create explanatory artefacts that help customers and internal teams understand complex More ❯

information and technical logic into intuitive journeys and simple, elegant interfaces. 👋 As the Senior Product Designer, you’ll take ownership of end-to-end design from research and journey mapping through to high-fidelity work, prototyping, usability testing and iteration. You’ll evolve the design system and create explanatory artefacts that help customers and internal teams understand complex More ❯

information and technical logic into intuitive journeys and simple, elegant interfaces. 👋 As the Senior Product Designer, you’ll take ownership of end-to-end design from research and journey mapping through to high-fidelity work, prototyping, usability testing and iteration. You’ll evolve the design system and create explanatory artefacts that help customers and internal teams understand complex More ❯

help shape public services that are simple, efficient, and accessible. You'll use human-centred design to solve complex challenges in the tax system. Key Responsibilities Create User Journey Maps and Service Blueprints Facilitate co-creation workshops Apply ethnography , human factors , and user-centred design Work in agile teams to deliver impactful services Collaborate across disciplines and mentor More ❯

workstreams within design projects with our clients from research and ideation to prototyping and implementation. Work with the team to develop key service design tools, such as customer journey maps, service blueprints, personas, and experience flows to visualize user needs and pain points. Facilitate co-creation workshops with clients, stakeholders, and users to generate innovative service concepts. Collaborate More ❯

AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or More ❯

AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code Facilitating workshops, playback sessions, and cross More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code Facilitating workshops, playback sessions, and cross More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code Facilitating workshops, playback sessions, and cross More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code Facilitating workshops, playback sessions, and cross More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code Facilitating workshops, playback sessions, and cross More ❯