1 to 25 of 75 Journey Map Jobs in the UK

Figma and Adobe XD Strong understanding of UX methodologies, user research and usability principles Experience creating wireframes, prototypes, user flows and customer journey maps Ability to interpret user behaviour and business requirements to develop effective design solutions Excellent communication and stakeholder management skills Strong problem-solving abilities ...

direction Conduct or guide user research (moderated/unmoderated), synthesise insights and translate them to influence design decisions Produce UX artefacts including personas, journey maps, IA, wireframes and prototypes using tools like Figma, Miro and Dovetail Collaborate with service designers, developers and client stakeholders to create seamless ...

Doing Leading UX and UI design across a portfolio of digital products, websites and apps. Conducting user research, usability testing and customer journey mapping to inform product decisions. Creating wireframes, prototypes and high-fidelity designs that solve real user problems. Developing and maintaining a robust design system ...

build shared understanding and momentum. Guide multidisciplinary teams through complex problem-solving and transformation initiatives. Create and maintain service maps, service blueprints, journey maps and other design artefacts that support decision-making. Use research, data, analytics and operational insight to identify problems, opportunities and improvement initiatives. Design, develop ...

solution design or delivery Champion accessible communication of complex technical concepts to non-technical audiences Lead service design-oriented exercises such as journey mapping, value stream mapping, and UX review sessions to support continuous improvement. Evaluate and improve user journeys, workflows, and interaction patterns across software and tools ...

usability testing and research workshops. Selecting appropriate qualitative and quantitative research methods. Creating research plans, discussion guides and test scripts. Developing user personas, journey maps and other research artefacts. Producing wireframes and prototypes to support usability testing. Analysing research findings and presenting actionable insights to stakeholders. Working closely ...

within Banking or Financial Services . Experience designing AI-powered or AI-assisted digital products. Expertise in end-to-end UX design including journey mapping, workflow design, wireframing, prototyping, and usability testing. Experience designing complex enterprise applications and multi-persona user experiences. Ability to simplify complex operational workflows ...

real problem solving, not just visual polish Solid grounding in UX, interaction design and information architecture Confidence building user flows, wireframes, prototypes and journey maps Strong Figma skills An understanding of accessibility and inclusive design Comfort using data and customer insight to guide design decisions Strong communication skills ...

applications Strong stakeholder engagement and workshop facilitation skills Experience working within agile, multidisciplinary teams Ability to produce high-quality service design artefacts including journey maps, service blueprints and ecosystem maps Desirable Experience of government service assessments Experience working within complex transformation programmes Familiarity with tools such as Miro ...

manner. Curiosity & Passion: A desire to improve services and deliver better customer outcomes. Desirable: Experience in service design, user-centred design, or customer journey mapping. Familiarity with the energy sector, or complex stakeholder environments. Background in utilising customer insights for prioritisation and decision-making. At our client ...

with compliance‐driven, operational, or workflow‐intensive platforms Experience designing for data‐rich, highly configurable, or rules‐driven systems Exposure to service design, journey mapping, or operational transformation initiatives Experience incorporating AI/automation into user experiences, particularly in complex decisioning environments Our promise ...

feature definitions. Conducting customer discovery sessions, interviews, and workshops with SOC teams to gather requirements and validate concepts. Creating realistic user personas, journey maps, and workflow diagrams that represent authentic SOC analyst experiences. Evaluating competitive SOC tools and industry trends to inform product differentiation and innovation opportunities. Participating ...

quantitative user research activities. Facilitate stakeholder interviews, customer interviews, usability testing and workshops. Synthesize research findings into actionable insights and opportunities. Develop personas, journey maps, service blueprints and behavioural frameworks. Validate design solutions through iterative user testing and feedback loops. Advocate for evidence-based design decisions throughout … similar service design frameworks. Experience working within enterprise-scale transformation programmes. Research methods may include: User interviews Usability testing Contextual inquiry Surveys Journey mapping Heuristic reviews Stakeholder workshops Competitive analysis About Us TCS Interactive is a leader in the digital customer experience space. With a human-first approach ...

TITLE: Global Student Employment Journey Lead REPORTS TO TITLE: Global Head of Employment and Corporate Relations BUSINESS FUNCTION/SUB-FUNCTION: GEDU Group CEO Office CONTRACT TYPE: Permanent ABOUT GEDU GEDU (Global Education) is on a mission to transform lives through education and expand access to learning worldwide. … effective support from enrolment to post‐graduation. ROLE & RESPONSIBILITIES Strategy, Design and Collaboration Design, implement and maintain a global employment student journey map from enrolment to alumni. Lead the development and integration of the career curriculum within academic programmes across all our brands and regions. Partner with ...

Service Design capability and mentor junior designers Expereince required: Strong DDaT Service Design experience Proven Discovery - Alpha - Beta - Live delivery Excellent service mapping, journey mapping and blueprinting skills Experience influencing complex stakeholder groups Agile/SAFe experience Government, Defence or regulated-sector experience highly desirable ...

Service Designer in digital delivery. Strong understanding of user‐centred design, systems thinking, and service design methods. Experience creating service blueprints, journey maps, and prototypes. Ability to work with policy, operational, and technical stakeholders. Strong facilitation and communication skills. Experience working in Agile, multidisciplinary teams. Understanding of accessibility ...

feedback to inform prioritisation and demonstrate value delivered Capture and maintain a deep understanding of user needs through structured discovery activities — including user journey mapping, feedback surveys, and facilitated research sessions — feeding insights directly into product prioritisation and backlog decisions Champion the voice of the user and business ...

high-quality outputs aligned to customer and transformation objectives. Coach and develop team members, building capability in customer-centred analysis, requirements gathering, journey mapping and service design. Manage team priorities and workload to ensure focus on agreed objectives and successful delivery. Assess ideas and improvement opportunities from users ...

wider public sector Desirable experience BCS Business Analysis certification (or equivalent) Experience translating policy intent into product requirements Process-mapping at scale (BPMN, journey mapping) Experience with regulated, security-conscious or high-assurance environments Location and working pattern Hybrid working, with on-site presence typically 3 days ...

problems, using a variety of inputs from across the team and by developing necessary outputs (e.g. wireframes, blue-prints, standard operating procedures, customer journey maps, end to end process maps, etc) Strong data architecture experience across complex, multi-system programmes. Practical understanding of application integration architecture, including APIs ...

content strategy, information architecture, and long-term platform sustainability from day one. Champion end-user experience design, audience segmentation, personalization strategies, and employee journey mapping throughout every engagement. Develop and execute enterprise-wide adoption strategies including stakeholder engagement plans, champion networks, training frameworks, and communications approaches. Define ...

Leadership Develop and execute a comprehensive Customer Experience strategy that aligns with business goals and improves customer satisfaction across all touchpoints. Implement customer journey mapping, ensuring every interaction is seamless and contributes positively to the customer’s overall experience. Work closely with cross‐functional teams (Sales, Marketing, Product ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...