1 to 25 of 138 Journey Map Jobs in the UK

fidelity designs that balance usability, accessibility, and aesthetic appeal. Conduct UX research including user interviews, surveys, and data analysis to inform design decisions and refine user personas and journey maps. Facilitate usability testing and incorporate feedback into iterative design improvements. Contribute to and help evolve design systems and UI guidelines to maintain consistency across platforms. Present design concepts More ❯

found in other businesses. As an experienced, hands-on designer, you bring expertise across the entire spectrum of human-centered design which includes User Interface Design, Interactive Design, Journey and User Flow Mapping, Information Architecture, UX Research and Testing, Usability and Accessibility knowledge. In addition, it's critical to know visual identity/branding principles, style, and design … process is primed for success. RESPONSIBILITIES Produce polished, industry-leading design for Transaction Banking products Work alongside Product Managers and business stakeholders to translate client needs into customer journey maps, evolving into flows and specifications Engage in proactive problem solving and identify specific issues based on client feedback Work with existing design systems and brand guidelines to create More ❯

Strategize & Design: Conceptualize and design new products and features across multiple teams. User Research: Gather insights to synthesize business and user needs into tangible solutions. Workshop Facilitation: Lead journey mapping, storyboarding, and ideation sessions. Prototyping & Testing: Develop and test interactive prototypes to refine user experiences. UI & Data Visualisation: Balance aesthetics with usability, ensuring consistency across products. Design System More ❯

design from discovery through to delivery, championing user needs and shaping intuitive, accessible public services Plan and conduct user-centred design activities such as contextual research, usability testing, journey mapping, and service blueprinting Collaborate with service designers during discovery and design phases to align UX with broader service goals and end-to-end journeys Create wireframes, flows, and More ❯

talent. They aim to reshape the way people manage their finances, making banking simpler, more engaging, and accessible for everyone. About This Opportunity Be part of an exciting journey within the Segments & Propositions Platform, where your UX design skills will directly impact underserved customer segments. This role is primarily focused on app design across major banking brands, serving … Lead the discovery phase of UX design for innovative Goals and Planning propositions. Collaborate in design workshops and conduct competitor research to inform your designs. Create wireframes and journey maps that enhance user experience. Engage in user research to truly understand customer needs. Work closely with a dynamic design squad, sharing ideas and challenging each other. Foster a More ❯

UCD principles Advocate and provide guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create … digital user experience journey maps. Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create More ❯

UCD principles Advocate and provide guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create … digital user experience journey maps. Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create More ❯

talent. They aim to reshape the way people manage their finances, making banking simpler, more engaging, and accessible for everyone. About This Opportunity Be part of an exciting journey within the Segments & Propositions Platform, where your UX design skills will directly impact underserved customer segments. This role is primarily focused on app design across major banking brands, serving … Lead the discovery phase of UX design for innovative Goals and Planning propositions. Collaborate in design workshops and conduct competitor research to inform your designs. Create wireframes and journey maps that enhance user experience. Engage in user research to truly understand customer needs. Work closely with a dynamic design squad, sharing ideas and challenging each other. Foster a More ❯

trust-based relationships with senior stakeholders and advocate for customer-centric design. Facilitate ideation, prototyping, and user testing to co-create effective solutions. Present complex customer insights through journey maps, personas, flows and service blueprints. Champion accessibility standards, applying WCAG 2.2 to ensure inclusive design. Collaborate closely with Service Designers to understand full end-to-end journeys. Support More ❯

are empowering organizations to work flexibly and securely at a global scale. The role Design intuitive, user-first experiences across mobile and web platforms Create wireframes, prototypes, and journey maps to bring ideas to life Run user research and usability testing to validate and sharpen your designs Champion accessibility, simplicity, and scalability across all products Collaborate closely with More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Code low-fidelity or functional More ❯

insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Code low-fidelity or functional More ❯

insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Code low-fidelity or functional More ❯

approach, ensuring all design choices address user needs, behaviours, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users. Journey Mapping – Map and analyse end-to-end user journeys across customers, operations, servicing teams and systems to identify pain points, key moments, and opportunities for improvement. Use journey maps More ❯

Product Designer on an initial 1-year FTC, to support multiple product teams in delivering exceptional user experiences. This role is focused on user research, UX strategy, and journey design, helping teams deeply understand customer needs and translate them into intuitive, effective solutions. Reporting to the Head of Design, you'll work alongside Product Managers, Engineers, and fellow … experience in UX design and user research within cross-functional product teams. Strong ability to plan, conduct, and synthesize qualitative and quantitative research. Expertise in designing user flows, journey maps, and wireframes for complex digital products. Excellent communication and facilitation skills, with the ability to align diverse stakeholders around user needs. Proficiency in tools such as Figma, FigJam More ❯

analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering and running a More ❯

analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering and running a More ❯

practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. You'll collaborate closely with … central government or public sector contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journey mapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. Ability to work closely with More ❯

practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. You'll collaborate closely with … central government or public sector contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journey mapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. Ability to work closely with More ❯

practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. You'll collaborate closely with … central government or public sector contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journey mapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. Ability to work closely with More ❯

of Arbuthnot Latham's operating model (People, Process, and Technology). They will work on agreed initiatives, document client-focused business requirements and capture changes to our client journey and experience. The BA will be at the forefront of driving positive change, ensuring our Platform evolves to meet the needs of our clients and colleagues. Where applicable, you … end-to-end client service across key journeys for private, commercial, and wealth management clients, ensuring a seamless and operationally effective experience. This includes cross-functional processes. Client Journey Mapping : As we deliver enhancements to our client journeys, be responsible for maintaining and updating our existing client journey maps and service blueprints. Gathering, Identifying, and Documenting More ❯

Experience of web and mobile application interface design Experience of responsive web interactions design for mobile devices Experience of researching design with users Service design experience, including user journey mapping Experience working within an agile, multi-disciplinary team environment, and the ability to deliver iterative design components (including user journeys) to the development team *Applicants must have the More ❯

with stakeholders to concept and produce high quality, detailed deliverables that are consistent with the brief (e.g. concepts, ideation, mock-ups, wireframes, prototypes, user stories, journeys, personas, user journey mapping etc.). Demonstrated experience in coaching and developing junior team members to reach their full potential. Relevant product knowledge including knowledge of Adobe CC, Invision, Sketch, Prototyping tool More ❯

timelines. Balances the methods with available resources to meet the business objectives. Drives progress and decision-making that affects user experience. Plans and facilitates workshops for collaborative ideation, journey mapping, service blueprint, and concept design. Plans and facilitates workshops to tackle complex problems around user experience to enable decision-making for the next steps. Collaborates closely with product More ❯