1 to 25 of 40 Journey Map Jobs in the UK

accessibility audits Define and execute research strategies aligned with business and regulatory needs Synthesize qualitative and quantitative data into actionable insights Create personas, journey maps, service blueprints, and research reports UX Design & Delivery Design intuitive and scalable user experiences for: Retail banking, digital payments, lending, wealth management ...

with scheme members, employers, advisers, and internal stakeholders Synthesise qualitative and quantitative insights into actionable design recommendations Use research findings to inform personas, journey maps, and service blueprints Collaboration & Stakeholder Management Partner closely with Product Owners, Business Analysts, Developers, and Compliance teams Confidently present design rationale to senior ...

collaborative workshops to align multidisciplinary teams around shared understanding and outcomes Create and maintain high‐quality service design artefacts such as service blueprints, journey maps, ecosystem maps, and operating models Shape and influence service design strategy, ensuring outcomes deliver value for users, organisations, and delivery teams Collaborate closely ...

collaboration features. Knowledge of accessibility standards (WCAG), atomic design principles, and inclusive design practices. Ability to organise intuitive user flows, create personas and journey maps, and present design concepts aligned with business goals. What We Offer A 37.5-hour work week with a hybrid working model (3 days ...

design process—from early discovery and flows to final UI, prototypes, handoff and iteration. Create clear, user-centred design artefacts including wireframes, flows, journey maps, and interactive prototypes for conversational design and intent-driven UI. Partner closely with product managers to shape product direction and inform the roadmap. ...

stakeholder requirements, ensuring digital services are designed around real user insights. Work with consultants and stakeholders to deliver research activities including interviews, user journey mapping, scenario testing and persona development to inform service design. Design and facilitate usability testing, including participant recruitment, moderation, analysis and reporting of findings. ...

user needs, behaviours and pain points Synthesising findings into clear, evidence-based insights and recommendations Producing research outputs such as insight summaries, personas, journey maps and problem statements Presenting findings through read-outs, presentations and written documentation to a range of stakeholders Collaborating effectively within a multidisciplinary agile ...

communicate and validate design concepts. Create native, platform-specific designs following Apple Human Interface Guidelines and Google Material Design principles. Develop user flows, journey maps, and information architectures to guide the development of intuitive user experiences. Iterate on designs based on user feedback, stakeholder input, and usability findings. ...

with APIs and third-party integrations Proficiency in Jira and Confluence Strong communication and stakeholder management skills Desirable Experience with segmentation, personalisation, or journey mapping Knowledge of data governance or quality frameworks Familiarity with analytics tools (e.g. Power BI, GA, SQL) Understanding of marketing performance metrics What ...

impacts, risks and trade-offs Design inclusive, accessible and ethical services that meet relevant standards (including accessibility) Facilitate and adapt service design workshops, journey mapping and co-design sessions Collaborate effectively across disciplines (user research, product, content, delivery, policy and technology) Apply iterative design methods, rapidly prototyping ...

Service Designer in digital delivery. Strong understanding of user‐centred design, systems thinking, and service design methods. Experience creating service blueprints, journey maps, and prototypes. Ability to work with policy, operational, and technical stakeholders. Strong facilitation and communication skills. Experience working in Agile, multidisciplinary teams. Understanding of accessibility ...

record of executive stakeholder engagement: leading workshops, navigating complex organisations, and building trusted advisor relationships Demonstrated experience in end-user experience design, employee journey mapping, or digital adoption strategy Experience advising on platform governance, content strategy, information architecture, and scalable platform setup Key Skills DXP platform configuration & optimisation ...

behaviours Collaborate closely with designers, product managers and engineers to integrate research findings seamlessly into product development Maintain and refine user personas, journey maps and other research artefacts to guide design strategy Contribute to prototyping efforts, applying research insights to improve UX and UI experiences Monitor market trends ...

portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/ ...

customer experience, digital platforms, and business strategy, helping clients rethink how they serve customers and modernise their operations. You will: • Lead customer research, journey mapping, workshops, and requirements gathering • Analyse end-to-end customer journeys and identify opportunities for optimisation • Build CX transformation roadmaps and business cases linked ...

Ideally 2-5 years of experience in a product focused role (or similar) Demonstrable experience of Product Management fundamentals (UX/UI, user journey/person mapping, user testing, etc) Experience of working within wearable tech and focusing on driving product management across both software and hardware elements ...

research sessions. Data Analysis: Analyze findings from diverse research activities, synthesizing insights into actionable recommendations that inform design and strategy. Visualization: Use diagramming, journey mapping, and storyboarding to illustrate user experiences, helping stakeholders understand end-to-end service interactions. Stakeholder Communication: Present findings and strategic insights to stakeholders ...

/Responsibilities: Extensive experience in a business analyst or change role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship building. Project management ...

such as intent drift, rising auction pressure, creative fatigue, and attribution gaps Strong understanding of full-funnel performance strategy, including audience segmentation, customer journey mapping, and cross-channel contribution analysis Confident translating complex performance data into clear insights and actionable recommendations for senior stakeholders Comfortable operating in fast ...

seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. … contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journey mapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. ...

title: Customer Journey Manager Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 6 months (Potential for extensions) Daily Rate : £475.00 (Umbrella) Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want … hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing ...

Conducts effective routine conversations and presentations for clients. • Engage in the Implementation process as needed– attend kick off builds, create the Journey Map, stay abreast of the project health, and attend the go-live call. • Responsible for ensuring first-order health for new clients and/ ...

partners and operational teams to create project timelines, milestones, and communication plans. Agile and Design Thinking: Apply agile methodologies, design thinking, and user journey mapping to drive innovation and manage projects. Data Analysis: Analyse data and trends to design innovative strategies for operational efficiency. Implementation: Translate business challenges ...

capacity planning and hiring recommendations as the team grows. Client Discovery & Solution Design Coach and occasionally run discovery activities (e.g. workshops, interviews, journey mapping) to deeply understand client needs. Unpack and model existing business processes, then reimagine them using our technology to deliver efficiencies and automation. Guide team ...

where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within … with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application ...