76 to 100 of 181 Knowledge Management Jobs in London

right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department … centre automation and self-service solutions. Integration Development Develop integrations between Amazon Connect and enterprise systems including: CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow) Workforce Management solutions Knowledge Management platforms Payment gateways Third-party telephony services AI and conversational platforms Implement CTI and screen-pop functionality where required. ...

Implementation: Lead or participate in SAP OTC implementation projects, ensuring timely and quality delivery of solutions. Configuration: Configure SAP OTC modules, including Sales Order Management, Pricing, Billing, and Credit Management. Integration: Integrate SAP OTC with other SAP modules (e.g., ERP, CRM, BW) and third-party systems. Testing: Develop … validate SAP OTC functionality and ensure data accuracy. Support: Provide ongoing support to clients, addressing functional and technical issues related to SAP OTC. Knowledge Sharing: Contribute to knowledge management initiatives, sharing expertise and best practices within the team. Requirements: Have at least 8-10 years of experience ...

Knowledge & Innovation Lawyer (UK Corporate Transactions) page is loaded## Knowledge & Innovation Lawyer (UK Corporate Transactions)locations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R03918**Join Goodwin’s Global Operations Team, and make a real impact on a global scale.** At Goodwin, we work with some … surrounded by forward-thinking peers.***As the** ****K**nowledge & Innovation Lawyer*** focused on UK corporate transactions, you will be a member Goodwin's global Knowledge & Innovation (K&I) department and serve as a resident knowledge expert on general corporate and M&A legal issues in relation to corporate ...

FIRM A long established full service central London firm. THE ROLE A fantastic opportunity for a Knowledge Lawyer focused on UK corporate law to join the firm's recently formed Knowledge department during a period of growth and transformation. Reporting to the Head of Knowledge, you will … lead the development of the Corporate team's knowledge and training capabilities and play a key role in its legal innovation capability. While the role will be primarily focused on supporting the team's corporate transactional and advisory practice, you will also provide support across the wider Corporate department ...

solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. … requirements and regulatory considerations into scalable, production-ready AI architectures. Design and implement advanced GenAI solutions, including: Retrieval-Augmented Generation (RAG) Multi-Agent Systems Knowledge Management Platforms Enterprise Workflow Automation Define architecture patterns, governance standards, security controls, and best practices for enterprise AI adoption. Apply GenAI capabilities ...

that are suitable for intelligent automation. Ensure AI tools comply with data protection regulations (e.g. UK GDPR) and internal governance frameworks. Stakeholder Engagement & Change Management Act as the primary point of contact between the customer service leadership team and AI/tech delivery functions. Lead change management … pathways. Work with Legal, Compliance, and Data teams to conduct impact assessments and ensure ongoing regulatory compliance. Required Experience & Skills 3+ years of project management experience, ideally within customer service, contact centre, or CX environments. Demonstrated experience delivering AI, automation, or digital transformation projects (e.g. conversational ...

capability to clients around the globe. Description/Job Summary The Information Governance Coordinator is responsible for following policies and procedures related to file management (both physical and electronic) such as: intake, transfers, storage, destruction requests, retention schedule(s) and data access requirements. The position will work to ensure … position will also be responsible for the continual analysis of the firm’s governance framework, with a focus on the improvement of data quality, management and security through modifications to the organization’s policies, standards, principles and processes. Responsibilities/Duties Assist with the firm's Matter Mobility Program ...

Stakeholder Engagement & Change ManagementAct as the primary point of contact between the customer service leadership team and AI/tech delivery functions. Lead change management and communication efforts to ensure frontline agents and team leaders understand, trust, and effectively use AI tools. Facilitate workshops, training sessions, and feedback loops … escalation pathways. Work with Legal, Compliance, and Data teams to conduct impact assessments and ensure ongoing regulatory compliance. Required Experience & SkillsEssential3+ years of project management experience, ideally within customer service, contact centre, or CX environments. Demonstrated experience delivering AI, automation, or digital transformation projects (e.g. conversational ...

small and mid-market law firms across your assigned territory.You will manage complex, multi-stakeholder sales cycles involving Managing Partners, CIOs, Heads of IT, Knowledge Management leaders, Risk and Compliance stakeholders, and procurement teams. This role requires commercial maturity, strong executive communication skills, and disciplined qualification. You will … build territory strategy, generate pipeline, manage full-cycle sales engagements, and position iManage as a strategic knowledge and governance platform. You will partner closely with Sales Engineering, Marketing, Customer Success, and leadership to drive predictable revenue growth across the region. iM Responsible For... Owning the full sales cycle from ...

escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution Identify recurring issues, knowledge gaps, reuse learning and drive rootcause fixes that reduce repeat demand Act early on operational risks and communicate clearly with employees, stakeholders and partner teams Drive knowledge … ownership Use service data to identify improvement opportunities and influence changes to tools, processesand policy Maintain strong governance across tickets, documentation, procedures and service management practices Support recruitment, resource planningand an inclusive, accountable team culture You’ll Need To Have 5+ years’ experience in IT support or service delivery ...

with equal confidence between a business stakeholder describing an operational problem and an engineering team designing the solution. This is not a traditional product management role - it sits at the intersection of product, technology, and operational transformation, working in small, agile teams to take AI use cases from rapid … every step. Smart and Proactive Controls Moving from reactive error correction to proactive intelligence - embedding AI-powered anomaly detection, predictive oversight, and intelligent exception management across the full Fund Services operating model. Issues are identified and resolved before they reach clients, not after. Faster resolution times, stronger controls ...

Cloud (RightNow) consulting leader to design, implement, customize, and optimize customer service solutions. The ideal candidate is a techno-functional professional with deep platform knowledge, strong integration and customization skills, and the ability to lead complex client engagements and transformation programs. Your roleYou will anchor the engagement from requirements … architecture, and blueprinting for Oracle B2C Service Cloud solutions aligned to business objectives and scalability needs. Design end-to-end solutions covering incident management, agent desktop and Browser UI, customer portal, knowledge management, analytics, workflows, business rules, and integrations. Translate complex requirements into functional designs, technical specifications ...

outcomes must be demonstrable and measurable. You will move comfortably between conversations with managing partners and C-level executives, working sessions with associates and knowledge teams, and technical discussions with customer IT and Draftwise engineers. You will distill what you learn into clear product requirements, scope them with Product … validated patterns into reusable product capabilities, evaluations, configurations, and playbooks. What you'll do Embed with customers, often onsite, to observe how partners, associates, knowledge professionals, innovation teams, and IT teams work, and uncover high-value problems they may not yet be able to articulate. Define the customer outcome ...

escalation point for complex technical and operational issues, ensuring issues are fully diagnosed and followed through to resolution Identify recurring issues, knowledge gaps, reuse learning and drive root cause fixes that reduce repeat demand Act early on operational risks and communicate clearly with employees, stakeholders and partner teams Drive … knowledge, self-service, automation and process standardisation to improve service quality and efficiency Partner effectively across ETS, Engineering, Infrastructure and Product, sharing context and ownership Use service data to identify improvement opportunities and influence changes to tools, processes and policy Maintain strong governance across tickets, documentation, procedures and service ...

turn dreams into achievements, one student at a time." Why this role exists Blue Education has existing internal tools, dashboards, workflows and academic knowledge that could become valuable school‐facing products. The next stage is to turn this expertise into practical software that schools can use, helping Blue build … technical logic so that products can be maintained and scaled over time. Required skills and experience Around three to five years’ experience in product management, technical product management, product operations, product engineering, startup building, digital transformation, automation, business analysis or a similar hands‐on product role. Strong ability ...

collaboration tools, financial/trading apps, mobile devices, and enterprise applications. Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management. Deliver first‐contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs. … Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams. Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices. Participate in structured shift handovers and support follow‐the‐sun operational coverage. Identify opportunities for automation, self‐service enhancements ...

home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW Build your technical knowledge while helping clients stay productive and supported in a lively, collaborative environment. The IT Support Engineer/Service Desk Analyst provides first-line troubleshooting … communication with accurate incident handling, documentation and timely escalation. Microsoft certification training gives the IT Support Engineer/Service Desk Analyst opportunities to develop knowledge across Modern Desktop, Intune and Azure while contributing ideas that improve service delivery. DUTIES Your duties as the IT Support Engineer/Service Desk ...

people. You’ll lead our service desk function, manage two IT engineers, and ensure that core user-facing processes such as onboarding, offboarding, device management, and user support are delivered to a consistently high standard. We’re predominantly an Apple-based organisation, with most employees using MacBooks and Apple … devices, supported through JAMF and modern device management practices. This is a fully office-based position based in our London office. We believe great IT support is built on strong relationships and visibility, so the successful candidate will be highly present within the business, working closely with users ...

data protection regulations and internal governance frameworks Act as the primary contact between customer service leadership and AI/technology delivery teams Lead change management and communications to help frontline agents and team leaders understand, trust, and use AI tools effectively Facilitate workshops, training sessions, and feedback loops … escalation pathways Work with Legal, Compliance, and Data teams on impact assessments and ongoing regulatory compliance Требования: At least 3 years of project management experience, ideally in customer service, contact center, or CX environments Demonstrated experience delivering AI, automation, or digital transformation projects, such as conversational ...

relationships Disputes Practice Leader/Innovation Partner Champions across Disputes Knowledge Counsel Practice Group Head of Strategy & Operations and wider Disputes Operations Team including LOPM and BD leads Practice Group-aligned Legal Tech/Product Manager (and automation/data specialists as needed) Central Innovation and Knowledge teams … expert bridge" between fee-earning teams and central innovation and operations functions. Stay abreast of the latest advancements in legal technology, disputes practice, and knowledge management to identify opportunities and drive collaboration. Support data capture and the development of data-driven insights, including Power BI dashboards for financial ...

outcomes—and scale what works across our wider Operations teamsMost importantly, you'll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission! Here ...

broader team, not just executing against your own number Leading complex, multi-stakeholder discovery with Managing Partners, CIOs, Heads of IT, and Knowledge Management leadership at the most sophisticated firms in the region Positioning iManage's AI capabilities credibly and specifically, tailored to how each firm actually practices … level Experience building ROI driven, board-ready business cases Ability to run long, multi-threaded sales cycles without losing momentum Forecasting discipline and CRM management experience Fluency in English; additional European language skills are a plus Bachelor's degree preferred or equivalent professional experience Bonus Points If I Have... ...

minimising operational risk Provide evidence-based recommendations on rollout strategies, early-life support and service acceptance criteria Build strong relationships with delivery teams, service management, technical specialists and suppliers to enable effective collaboration Identify, manage and mitigate risks, issues and dependencies across service transitions Coordinate onboarding of services into … service transition activities ensuring new or changed services meet defined entry and exit criteria Embed ITIL-aligned service transition processes, including change, release and knowledge management Ensure service documentation (e.g. support models, runbooks, SLAs) is complete and approved prior to go-live Stakeholder Engagement Engage with a wide ...

integration, automation, and cloud-native services. Practical experience leveraging AI-driven workplace tools (e.g., Copilot, Power Platform, Cognitive Services) to drive innovation and efficiency. Knowledge of Zero Trust security principles, including identity, conditional access, device security, data loss prevention, and threat protection. Skilled in enterprise information architecture, content migration … Protection, Threat Protection, Defender for Endpoint, Defender for Cloud Apps Zero Trust security principles - Data loss prevention, cloud app security, device compliance Endpoint & Device Management Microsoft Endpoint Manager - Intune, Configuration Manager (SCCM), Co-management workloads Windows Autopilot - provisioning and lifecycle automation Windows as a Service - servicing, updates, patch ...

partner with a Product Owner who owns prioritisation, freeing you to focus on technical leadership and building world-class solutions. The role includes line management of around four developers. What you'll bring Hands-on experience designing, specifying and building software end to end The ability to clearly articulate … generative AI can solve document management, workflow automation and knowledge management problems A track record of leading and mentoring engineers Strong experience in a modern object-oriented language (C# or Java) Deep knowledge of software design patterns, clean code and clean architecture Experience building REST APIs ...