1 to 25 of 47 Knowledge Management Jobs in the Midlands

harm to UK citizens, businesses and HMRC from organised criminal networks using technology to fraudulently access customers devices and online accounts. Strategy and Business Management This key area underpins and brings together the vision, purpose, and insights of the Cybercrime team. It ensures the ambition, strategic direction and priorities … for the teams Strategy are set and actioned against HMRCs Strategy, the Risk Treatment Plan and Tactical priorities. Business Management fulfils a variety of roles and functions in support of the Senior Leadership Team and wider team, including, inbox/diary management, recruitment, change management, knowledge management, including training and corporate assurance. Technical Investigation The Technical Investigators use their specialist skills in Digital Forensics, online log data analysis, malware analysis and knowledge of cyberspace and cybercriminals tactics working alongside investigators to identify and develop investigations from inception to producing technical evidence for court. More ❯

and error risk within SLAs. Reviewing operating metrics to identify improvement opportunities. Essential Skills Understanding of DevOps/DevSecOps principles, including CI/CD. Knowledge of developer tools like GitLab, Jenkins, Docker, Kubernetes. Understanding of taxonomy, metadata, and information architecture. Ability to analyze data usage and optimize knowledge management systems. Basic knowledge of databases. Experience with Knowledge Management Tools (e.g., Confluence, SharePoint, Teams, Stack Overflow), including administration and configuration. Experience with PPM Tools (e.g., Jira, Asana, Clarity). Proficiency with presentation tools like MS PowerPoint, Lucid Chart. Experience organizing technical events and campaigns. … Experience collecting feedback via surveys. Content creation and video editing skills are a plus. Previous experience in project support, coordination, or delivery roles. Knowledge of software development support, QA, or emerging technology governance. Preferred Skills Integration of knowledge systems with organizational applications. Performance evaluation of knowledge-based More ❯

want to login/join with: Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions.Our Service Lifecycle Management Platform offers domain-fit solutions for: Supply Chain optimization, Pricing strategy, Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management). Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden. We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees. … and driving engagement with additional services or products. Who you are?/What we expect: 1 to 3 years of experience in Customer Success Management, within Enterprise SaaS Strong business and strategic skills to drive value conversations Experience from working with Supply Chain Management applications such as price More ❯

processed in accordance with the Data Protection Act 2018. Sitting within the Chief Digital Information Office (CDIO) function, the role is part of the Knowledge and Information Management (KIM) team where disciplines such as Information Management/Assurance, Data Protection, Records and Knowledge Management are … ll assess you against these technical skills during the selection process: Advice & Guidance (AG) Governance, Compliance, Assurance (GC) Policy & Legislation (PL) & Processes (P) Government Knowledge and Information Management Framework We only ask for evidence of these technical skills on your application form: Government Knowledge and Information Management … Data Protection Policy and how they build relationships with business stakeholders and business partners. Please ensure you demonstrate that you have the required skills, knowledge, experience, qualifications and memberships in the CV section of the application form. Please provide information of how you meet the criteria set out in More ❯

About The Role Join Us as a Data Scientist in a Unique Knowledge Transfer Partnership! Are you an ambitious Data Scientist with strong programming skills in Java and/or Python? Do you have a passion for knowledge representation, such as knowledge graphs and semantic web technologies … project that directly impacts the business, becoming a champion of real change. Academic Support: Receive input and support from an academic team with specialist knowledge and experience relevant to the project. Training and Development: Benefit from a £2,000 per annum training budget tailored to your personal development needs … along with two free residential management training courses at the beginning of the project. Career Progression: Deliver high-impact outcomes within a business while learning at the same time, significantly contributing to your long-term career progression. Modern Facilities on Campus: Access to state-of-the-art campus facilities More ❯

costs, and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine number of technical leads required for effective team management Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability. Input to service design and support for service implementation. Maintain … Manage customer escalations, issues, problems, and requirements. Conduct regular Service Reviews with Customers. Identify and progress Continual Service Improvement initiatives. Manage business risk and knowledge to ensure business continuity. Achieve targets and improvement initiatives for customer satisfaction. Explore and drive opportunities within existing customers for new/additional work. … and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment. Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long … the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. … This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real More ❯

About the role Join Us as a Data Scientist in a Unique Knowledge Transfer Partnership! Are you an ambitious Data Scientist with strong programming skills in Java and/or Python? Do you have a passion for knowledge representation, such as knowledge graphs and semantic web technologies … we have an exciting opportunity for you! About rradar rradar (www.rradar.com) is a £25m turnover legal services group providing insurance companies' clients with risk management services. With 265 employees, rradar is continually growing across key strategic office locations - Hull, Leeds, Birmingham, Manchester, Glasgow, and Leicester where you will be … of experts in law, education, technology, and content, driven by imagination and innovation. By integrating smart technology into legal services, rradar is transforming risk management with tools like rradargrace, rradarstation, and rradarreport. About Knowledge Transfer Partnerships (KTPs) For 50 years, KTPs have been helping businesses innovate for growth More ❯

aspects of service delivery according to standards and procedures, including problem investigation, support documentation, and technical coaching. What you’ll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within knowledge and contract limits. Maintain technical knowledge related to customer-specific … applications. Progress and close incidents satisfactorily in the incident management system. Coordinate with team and other Service Analysts/customers on open incidents to ensure SLAs are met. Escalate potential service issues to the Team Leader. Collaborate with the Team Leader on specific projects as needed. Knowledge Management 20% Review and update technical support documents and procedures based on experience and received information. Share knowledge with colleagues and customers via communication and knowledge sharing tools. Research problems and solutions proactively, documenting findings for the benefit of customers and colleagues. Continuously develop personal knowledge of More ❯

the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation, and technical coaching. What you’ll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge and expertise … associated with applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customers on open incidents ensuring no incidents are left unattended beyond SLA. Escalate potential service issues initially with Team Leader. … Liaise with Team Leader on specific projects where requested. Knowledge Management 20% To review and update technical support documents and procedures considering personal experience and information received. Share knowledge with colleagues and customers through direct communication and knowledge-sharing tools. Proactively research problems and solutions and More ❯

Reviews with Customers Review actual performance against forecast – understand gaps and put corrective measures in place, as appropriate Work with Head of Service Delivery Management/Portfolio Director(s)/Account Manager(s)/Practice Head as appropriate to agree strategy for assigned accounts Input to service design and … compliance & best practices across the team Manage customer escalations, issues, problems, and requirements Identify and progress Continual Service Improvement initiatives Manage business risk and knowledge to ensure business continuity Achieve targets and improvement initiatives for customer satisfaction Work with sales to develop new opportunities both with new and existing … skills (Strategy, Financials) Strong track record in driving revenue opportunities (Strategy, Financials) Demonstrated ability to work within a process-driven environment (Strategy, People) Resource Management experience: performance management, workload distribution, team development, knowledge management (People) Forecasting: Monthly forecasting on gross profit accounting for team costs, recurring More ❯

Application Support Engineer (BOS & CS20) will mentor the Application Support Engineers (BOS & CS20), ensuring effective support delivery for the BOS platform within the Application Management Team. Focus on enhancing team output, incorporating business feedback, and driving quality and cost reduction initiatives. Oversee the support of the BOS & CS20 platform … data. Key Responsibilities: Team Leadership: Lead and mentor the Oracle Support Engineers (BOS), ensuring effective support delivery for the BOS platform within the Application Management Team. Focus on enhancing team output, incorporating business feedback, and driving quality and cost reduction initiatives. Project Experience: Involvement in full lifecycle implementations of … Implement monitoring tools to proactively identify potential issues before they impact services. Conduct regular system audits and performance reviews to ensure optimal operation. Incident Management: Respond to and resolve incidents related to Oracle systems, ensuring minimal disruption to services. Utilize ITIL processes to log, categorize, and prioritize incidents effectively. More ❯

provide technical mentorship, coaching, and guidance to colleagues at all levels. The ideal candidate must be proficient within an agile delivery environment, and excellent knowledge of DBT & Snowflake, and other technologies including SQL, Airflow, Power BI & Azure Data Factory would be beneficial. The RAC engineering team revolves around a … in mind. Implement the technical strategy to ensure our systems and architecture remain relevant and capable of meeting the demands of the business. Provide Knowledge management for the Data estate. Keep up to date emerging technologies ensuring any new tools adopted in the RAC are fit for purpose … mentoring to all levels of seniority. Influence interface with the business and make sense of complicated or incomplete requests What you will need... Great knowledge of technologies including but not limited to: DBT, SQL, Snowflake, Airflow, Azure Data Factory, PowerBI. Be able to work with minimal supervision in a More ❯