6 of 6 Knowledge Management Jobs in the Midlands

Translate business requirements into clear, functional specifications to inform ERP system configuration Support testing, training, change impact analysis, and rollout activities Champion the development of structured process documentation and knowledge management practices Contribute to the development of a process library and promote best-practice business analysis This is a hybrid role with broad exposure across the organisation, supporting … work independently in a newly created role Desirable Experience Familiarity with SAP or other ERP systems Experience in not-for-profit, public sector, or asset-based organisations Understanding of knowledge management and documentation frameworks Working Arrangements Remote-first working model with occasional travel to hub offices in Leeds or Birmingham for collaboration Flexibility in travel expectations will be More ❯

high-quality support. Collaborate with clients and internal teams to resolve network and IT infrastructure issues efficiently. Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. Skills & Experience Required … Proven experience leading a service desk team within an MSP or managed network services environment. Strong technical knowledge of Cisco networking technologies (routers, switches, ASA/FTD firewalls, VPNs, wireless solutions). Hands-on experience with LAN/WAN, VLANs, routing protocols (OSPF, BGP, EIGRP), and network monitoring tools. Knowledge of Microsoft technologies (Windows Server, Active Directory, Office … and cloud platforms. Experience with PSA/ticketing systems and ITIL service management practices. Strong troubleshooting and problem-solving skills with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able to explain technical issues to non-technical stakeholders. If you are a motivated leader with a strong technical background and a passion for More ❯

via Teams Provisioning • Building laptops using Autopilot • Previous ITSM experience • Print devices, Uniflow, scanning • Strong network fundamentals including VPN troubleshooting. • Azure Entra ID/Active Directory Administration • Intune Administration • Knowledge Management creation and maintenance • Remote Control Tools • Server Fundamentals • SharePoint Proactive awareness and alerting of: • New software requests. • Security breaches. Your team This will be a hybrid role … tasks via our AskIT ServiceNow system. • Highly motivated with a flexible approach. • A willingness to continually develop levels of knowledge. • Ability to support staff at different levels of ICT knowledge and experience. • Excellent time management and organisational skills with the ability to achieve results. • Full UK Driving license More ❯

Title: Business Analyst Contract: 2-year fixed term Salary: £50,000 Work Location: Mostly remote, but you will report into the Birmingham office Roles Available: 3 (in Finance, Asset Management, and Operations teams) About the Role Gleeson Recruitment Group have just been briefed on a fantastic opportunity for 3 Business Analysts to join a great organisation in the heart … visual process maps. Document existing business processes through workshops (remote or in person), interviews, and process walkthroughs to build a comprehensive and accurate picture of existing operations-especially where knowledge is fragmented or undocumented. Identify opportunities for process improvement, simplification, and innovation during both mapping and blueprinting stages. Business requirements - Facilitate workshops and interviews to gather requirements, identify business … support software providers in configuring solutions that fit the businesses requirements. Collaborate with IT, third-party suppliers, and business leads to ensure accurate system configuration and design. Support change management activities by ensuring stakeholders understand process changes and by providing process documentation for training and onboarding. Support change impact analysis and contribute to testing, training, and rollout activities. Champion More ❯

problem resolution. Build strong relationships with senior stakeholders and act as a trusted business partner. Manage vendor performance and ensure compliance with contractual and regulatory standards. Drive continuous improvement, knowledge management, and capability building across teams. Drive adoption of the current ITIL/ITSM best practices and support implementation of new tools Engage and influence regional teams, to … leading global service teams in complex, multi-region organisations. Strong understanding of ITIL and process improvement. Demonstrated success managing outsourced delivery models (India experience advantageous). Skilled in stakeholder management, change leadership, and building trust across diverse teams. Familiar with hybrid cloud (Azure), ERP (SAP), and enterprise technology platforms. A collaborative, pragmatic, and culturally aware leader with exceptional communication More ❯

Solutions For Technical And Security Issues. 2. Collaborate With Support Teams To Resolve Escalated Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture. 3. Enhance Knowledge Management By Updating And Managing The Knowledge Base, Providing Training To New Team Members, And Coaching Analysts To Improve Team Performance. 4. Monitor And Improve Customer Satisfaction … While Addressing Potential Security Threats. 5. Adhere To Quality Standards And Regulatory Requirements, Ensuring Compliance With Company Policies And Contributing To Continuous Service Improvement. Skill Requirements 1. In-Depth Knowledge Of O365 Administration And Its Services. 2. Strong Troubleshooting Skills For Complex Technical Issues In O365 Environments. 3. Proficiency In Conducting Root Cause Analysis And Implementing Effective Solutions. 4. More ❯