6 of 6 Knowledge Management Jobs in the Midlands

growth trajectory. This is truly an exciting time to join us on our journey. We are seeking a versatile and proactive Pre-Sales & Bid Management Specialist to support our sales and business development process across both public and private sectors. This hybrid role combines bid management and bid … practice leads to represent technical capability in written form (not as a solution designer). Support handover to delivery teams post-win. Sales Collateral & Knowledge Management: Create and maintain reusable assets including case studies, SoW templates, capability decks, and whitepapers. Keep the bid content library current and searchable … using tooling such as Copilot or knowledge management systems. Assist in standardising engagement models and proposal frameworks across service lines. Collaborate with marketing to contribute to press releases and customer references. Skills and experience: Proven experience in a Pre-Sales, Bid Writer, or Technical Account Manager role, ideally More ❯

delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge and expertise … associated with applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. … Liaise with Team Leader on specific projects where requested. Knowledge Management 20% To review and update technical support documents and procedures considering personal experience and information received. Share knowledge with colleagues and customers through direct communication and knowledge sharing tools. Proactively research problems and solutions and More ❯

with cross-functional teams to support the deployment of updates, new features, and issue resolution Implement ITIL best practices, including incident, problem, change, and knowledge management processes Ensure compliance with ISO 27001, ISO 13485, GDPR, and the NHS Data Security & Protection Toolkit Monitor and maintain the performance, health … and security of internal and customer systems Contribute to root cause investigations and generate performance reports for senior management Maintain accurate client documentation and internal asset registers Provide end-user support (technical and non-technical), training and guidance, including tools such as Microsoft 365, Atlassian, and internal applications Skills … 5+ years of experience in a similar technical support role, with significant management responsibilities - Deep understanding of Windows Desktop and Server environments - Strong experience in Microsoft 365 and Entra ID (including SSO, policy management) - Strong networking knowledge (TCP/IP, DNS, DHCP) - Experience with virtualisation technologies (e.g. More ❯

the recovery of all P1/P2 incidents with appropriate reporting and notifications to key stakeholders. Manage persistent incidents from trend analysis and or management escalations. Ensure key performance indicators are measured for Major Incidents, Requests, Problems and Knowledge Management and report trends of process maturity levels … and tool adoption. Align and deliver targets set out by Executive Management team. Ownership of the major incident lifecycle to satisfactory resolution as confirmed by Service Management. Proactively manage major incidents to satisfactory resolution in a timely manner, ensuring minimal business impact, and initiate escalation procedure as appropriate. Manage … improve major incident data and reporting for processes owned within ITSM. Produce MIRS and performance reporting showing levels of maturity for the major incident management process and tool adoption. Provide timely reporting to management of MIM KPI Dashboard reporting. What You Will Have Excellent relationship management skills More ❯

Overview Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe. … agreement for project. Aligns project targets with customer strategy (e.g. product portfolio, technology roadmap). Drives a continuous improvement culture including e.g. reuse, cooperation, knowledge management, lessons learned. Ensures appropriate Project documentation. Incorporates customer feedback during project execution The Project Manager will be expected to lead cross functional … Professional accreditation with recognised body such as APM, PMI (Chartered, Member) APM PMQ/PPQ, Prince2 or equivalent Bachelor's degree in Engineering, Project Management, or a related field. Essential skills Proven experience delivering IT infrastructure projects. Commercially minded, with the ability to spot opportunities for added value, growth More ❯

within a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the … optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base. Provide "at elbow" support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for 2-3 days … appropriate team(s) as needed- Training, Process, Data, IM&T etc. Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems. Work with multi More ❯