13 of 13 Knowledge Management Jobs in the North of England

a critical leadership role responsible for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning … lead the service transition team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change management, release management, knowledge management, CMDB, configuration management, and service reporting. Additionally, you will manage contracts with third-party providers responsible … transition team and across the organisation. Job Title - Head of Service Transition Working hours - 40 What You'll Be Doing: Develop and implement change management strategies to ensure smooth and controlled transitions of services. Oversee the change enablement process, ensuring changes are reviewed, approved, and implemented with minimal disruption. More ❯

IS Problem and Knowledge Lead - Hybrid (Manchester) Harvey Nash is currently recruiting for an exciting permanent role with a client of ours, a leading public sector organisation who are currently undergoing lots of change and transformation. It is a really exciting time for an enthusiastic professional, who is comfortable … taking the lead on all things problem and knowledge management, to join the team and have the opportunity to make instant impact. The role: Problem Management: Oversee the Problem Management process to identify, track, and resolve recurring issues. Ensure processes, roles, and skills are equipped to … permanent solutions to prevent future incidents. Keep problem records updated and ensure timely resolutions. Set and monitor Key Performance Indicators (KPIs) to measure problem management effectiveness and meet service and availability targets. Conduct post-incident reviews to capture lessons learned and drive improvements. Collaborate with technical teams and stakeholders More ❯

Problem and Knowledge Lead Manchester - once a month in the office £37,000 - £65,000 Our client in Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective knowledge management within the organisation. This role is fully remote but you will be required to go into the Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services Conduct … incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct reviews for major incidents to capture lessons learned and implement improvements Ensure knowledge articles are created, maintained, and regularly reviewed for accuracy and usability. Work closely with technical teams and stakeholders to drive a culture of proactive More ❯

Problem and Knowledge Lead Manchester - once a month in the office £37,000 - £65,000 Our client in Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective knowledge management within the organisation. This role is fully remote but you will be required to go into the Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services Conduct … incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct reviews for major incidents to capture lessons learned and implement improvements Ensure knowledge articles are created, maintained, and regularly reviewed for accuracy and usability. Work closely with technical teams and stakeholders to drive a culture of proactive More ❯

Our client, a globe company, is urgently seeking an experienced IT Knowledge Lead to join their team on a permanent basis. As the IT Knowledge Lead, the role combines responsibilities for ensuring the quality of IT ticketing processes and managing organisational knowledge effectively. This role sits in … the Service Delivery team as part of the wider Operations area. Key responsibilities as the IT Knowledge Lead: * Ticket Quality Assurance: Monitor and evaluate IT tickets to ensure they meet quality standards, including accuracy, completeness, and timeliness * Knowledge Management: Develop, maintain, and improve a centralised knowledge … inefficiencies in ticketing workflows and implement improvements to enhance service delivery * Training and Support: Provide training to IT staff on best practices for ticket management and knowledge sharing * Reporting and Analysis: Generate reports on ticketing performance metrics and analyse trends to improve overall IT service quality * Collaboration: Work More ❯

the worlds largest payments platform for virtual cards. Weve engineered connectivity to over 80 of the worlds best commercial card partners, over 400 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people … rigorous transformation program whereby the platform-as-a-service (PaaS) provider ServiceNow has been implemented along with a suite of processes, policies and performance management reporting which still needs to be fully embedded and further optimised. The successful candidate will be responsible for administrating the ServiceNow platform for these … that enables managers to optimise the performance of their retrospective teams as well as the service we offer internally and to customers. ServiceNow systems management administer the system, identify opportunities to further automate process flows, gather requirements for system development, work with a third party service provider to develop More ❯

and drive excellence within our Tier 2 - Global Service Desk Team . As a key technical leader, you will ensure efficient incident resolution, problem management, and service request fulfillment while upholding ITIL best practices. This role is pivotal in bridging Tier 1 and Tier 3 support teams as well … clear escalation and de-escalation pathways. Implement and maintain ITIL-based best practices in service requests, incident, problem, and change management. Continuously refine service management workflows to improve response times and service quality. Own and optimize the Knowledge Management system, ensuring updated documentation and SOPs. Drive automation … to drive efficiency improvements. Mentor, coach, and develop Tier 2 engineers providing training and career growth opportunities. Conduct regular performance reviews, training sessions, and knowledge-sharing initiatives. Foster a collaborative and high-performance culture within the service desk team. Act as a key liaison between Service Desk and Business More ❯

are accountable for maintenance, configuration, and reliable operation. They implement system upgrades and monitor system performance, taking proactive service protection activities as appropriate. Line management will be a part of this role, helping the Technical Application Specialists at junior grades to grow and develop. The grade E role is … an experienced specialist capable of managing multiple complex projects: Possesses a deep understanding of multiple Workday components (i.e., Human Capital Management, Payroll, Compensation including Advanced Comp, Time and Absence, Recruitment, Learning, etc.) or a knowledge of VNDLY, HiredScore, and Planning would also be advantageous. Takes responsibility for delivering … conducts complex analyses on budget progress in other areas while working within established systems. Delivers prescribed outcomes by working as directed within established data management systems and procedures. Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within More ❯

are accountable for maintenance, configuration, and reliable operation. They implement system upgrades and monitor system performance, taking proactive service protection activities as appropriate. Line management will be a part of this role, helping the Technical Application Specialists at junior grades to grow and develop. The grade E role is … an experienced specialist capable of managing multiple complex projects: Possesses a deep understanding of multiple Workday components (i.e., Human Capital Management, Payroll, Compensation including Advanced Comp, Time and Absence, Recruitment, Learning, etc.) or a knowledge of VNDLY, HiredScore, and Planning would also be advantageous. Takes responsibility for delivering … conducts complex analyses on budget progress in other areas while working within established systems. Delivers prescribed outcomes by working as directed within established data management systems and procedures. Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within More ❯

take the lead in ensuring it delivers full valuesupporting process consistency, continuous improvement, and performance transparency across the operations function. Key Responsibilities ServiceNow Platform Management: Administer the system, identify opportunities to automate workflows, gather functional requirements, and coordinate system changes with third-party providers. System Optimisation: Lead ongoing improvements … KPIs, and monitoring capabilities to support data-driven decision-making. Customer Experience Enablement: Help drive exceptional customer service outcomes through process and system improvements. Knowledge Management: Support the creation and maintenance of knowledge articles that enhance internal learning, self-service, and customer deflection. Process Documentation & Governance: Build … and platform customisation. Solid understanding of service operations processes and how to map them into digital workflows. Financial acumen, with experience in budgeting, resource management, and business performance tracking. Comfortable with CRM, CSM, and related enterprise platforms. Benefits: Performance-based bonus Salary sacrifice pension scheme Private medical insurance (single More ❯

within a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the … optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base. Provide "at elbow" support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for 2-3 days … appropriate team(s) as needed- Training, Process, Data, IM&T etc. Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems. Work with multi More ❯

within a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the … optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base. Provide "at elbow" support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for 2-3 days … appropriate team(s) as needed- Training, Process, Data, IM&T etc. Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems. Work with multi More ❯

all support calls within the ITSM call logging tool. Maintain a high degree of customer service for all queries and adhere to all service management principles. Liaise and work with other JD Technical teams as required. Liaise with third-party technical support teams when necessary. Document working procedures and … store within the knowledge management database. What We're Looking For: 3+ years working in a service support environment with exposure to ITIL processes. Server administration experience with Red Hat, CentOS, AlmaLinux or Oracle Linux, releases 7 through 9. Experience with Bash scripting and associated tools such as More ❯