13 Knowledge Management Jobs in the North of England

of Leeds to recruit an IT Process Lead. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider university strategy. The university has set out an ambitious plan to enhance student education, research, and … is an incredibly exciting role and unique opportunity for someone to drive significant, enterprise wide culture change and in doing so ensure that invaluable knowledge is readily available for all users across the university using cutting edge technology such as ServiceNow and AI Chatbots. Experience of interest: Experience maintaining … knowledge management process; Developing a short, medium and long term strategy encompassing knowledge management and the delivery of this; Engaging key stakeholders to demonstrate the importance and value of robust knowledge management practices; Experience with the setup, development, and maintenance of a Service Knowledge more »

one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Problem Management: Lead the problem management process in accordance with ITIL standards, ensuring that all problems are logged, tracked, and resolved in a timely manner. … Incident Management Liaison: Work closely with the incident management team to identify recurring incidents and potential problems. Root Cause Analysis: Conduct root cause analysis of major incidents and establish procedures to prevent recurrence. Preventive Measures: Develop preventive measures and documentation to reduce the impact of incidents that cannot … be prevented. Change Management: Collaborate with the change management team to implement fixes through the appropriate procedures. Knowledge Management: Contribute to the knowledge management process by ensuring that known errors and workarounds are documented and accessible to relevant stakeholders. Trend Analysis: Perform trend analysis more »

works with the technical teams to monitor SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The ITSM Service Manager will oversee these functions with the support of a small team and report … role involves the following: Manage the ITSM Quality team and the outputs of that team and be responsible for reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful KPI’s and SLA’s. Technical Competencies: Whilst …/Networks Business Competencies: Strong understanding of ITIL processes - advanced ITIL qualification would be desirable but not essential Experience of Problem, Incident and Change Management, analyzing incident trends, raising problem records, working with technical teams. Experience of Major Incident Management with the ability to work under pressure, engage more »

you will Planning and assurance of the Customer release schedule (scope to include Customer ART, strategic Customer modernisation projects and Operational maintenance activity). Management of the Customer release CAB process. Assurance of release candidates prior to escalation to the central release management team. Owner of the Customer … Proactive communication of Customer release content (pre and post release). Co-ordination of logistical support to shared deployments (e.g. YorBill) controls, readiness, risk management, schedule of events incl. touch testing, event support (incl. out of hours) Improvements and opportunity management to Releases as a Service to Customer … What skills & qualifications you will need: Experience in a Team Lead role within a professional IT environment planning, installing, maintaining, and supporting business applications. Knowledge of the application development lifecycle Experience of problem management capacity management and release management Experience of the ITIL principles (Including Incident more »

Job summary Speciality: Evaluation/Records Management Salary: £28,407 - £34,581 per annum The opportunity has arisen for an Information, Records & Evaluation Support Officer to work within the Evaluation Team, as part of an upcoming trust wide records and knowledge management project. This is a full … home will be available. We are seeking a detail-oriented and organised person to help us migrate records and information from our existing document management system to a new system, to support the delivery of a large-scale records and information improvement and migration project. You will be part … of the Evaluation Team, working closely with the trust's Knowledge Manager in the delivery of the 3-year project. Alongside this, you will work to support the Evaluation Team, assisting in the administration and analysis. As part of the project and the evaluation team, you will have opportunities more »

Job summary Leading and managing a team of Data Scientists in a matrix management model to develop and support a range of products and services, demonstrating a range of leadership skills in managing, developing and supporting people, processes and activities. Instill professional and customer centric approaches to deliver a … that staff from different professional disciplines to your own has the peer support from their community of practice as well as within their line management team.Be an active member of the department, working under general direction and within a clear framework of accountability you will exercise substantial personal responsibility … and technologies, and retiring/replacing old products, services and technologies. Managing a number of conflicting priorities, with multiple development and technologies, dealing the management of day to day activities and general management of staff within multi-disciplinary teams. Driving the identification, prioritisation and implementation of improvements and more »

to identify and share good practices, through leading and directing relevant communities of practice to drive adoption of design standards, trends and patterns. Staff Management 9. Responsible and accountable for management of staff, staff development, recruitment, resources, delivery and financial elements, applying a matrix management approach with … reach solutions-based outcomes. Taking full accountability for the approach and decision-making practices within area, including providing positive challenge to ideas and solutions. Knowledge Management 15. Frequent individual concentrated work on highly complex and uncertain business problems, leading on the strategic oversight of any new research initiatives … systems and keeping abreast of technologicaladvances to maintain an excellent understanding of the use of technology in delivering business objectives.16. To continually develop domain knowledge and expertise at the forefront of sector. Investigate research and development to support future business needs and develop an understanding of emerging technologies and more »

you think you have the ability to work in a challenging but equally rewarding NHS IT environment? With your strong technical experience and a knowledge of our Trust, you will develop within this role to ensure you can provide desktop/telephony support to all employees. If that appeals … directly with the customer. You must be proficient in providing 1st line support across the End User Compute estate and also 1st line support knowledge of Networks, Servers, mobile technology. This post is one of a number at this level and will provide support to users at all Trust … to help improve the service, guided in your development and progression, supported in all aspects of your role by your team as well as management, and truly valued as a member of the team. If you think this sounds like the right role for you then apply now to more »

deliver exceptional results. Responsibilities: As an IT Agile Business Consultant, you will ensure, advise, and consult on various aspects of business situation analysis, project management, change control, knowledge management, and sales support. Additionally, you will provide data modelling and design expertise to support our client's needs … and problem-solving skills Excellent written and verbal communication skills Proficiency in business process modeling and user testing techniques Strong organisational, time, and project management skills Business savvy with an ability to present technical solutions to non-technical audiences Benefits: Remote/Flexible working Training and development opportunities Life more »

the best customer service and outcome is given? This could be you! Youll be great in this role if you have: Strong motor insurance knowledge Good attention to detail A drive for continuous improvement Heres a glimpse of what we can offer: Generous starting salary of … to any ad hoc projects or policy updates as required Our most valuable asset is you, youll be responsible for your personal development and knowledge management, updating 121/appraisal documentation within required timeframes Your experience: Providing coaching to employees Working in a quality assurance environment including risk … and controls principles, focusing on customer outcomes Problem solving and continuous improvement principles Data analysis and translation of management information to tangible actions Private motor vehicle insurance industry, ideally in both policy and claims environments Working in a financial services regulated environment Sound knowledge of insurance policy and more »

Development: Craft, build, and tailor Power Platform solutions such as Power Apps, Power Pages, and Power Automate (Flow) to align with business needs. System Management and Enhancement: Oversee the upkeep and enhancement of our D365 suite, contribute to user training and documentation, and participate in user groups when required. … Documentation and Knowledge Management: Maintain detailed documentation to support knowledge dissemination and future improvements. Stay Informed: Keep abreast of the latest features and capabilities within the Power Platform, assess their potential impact on the organisation, and suggest innovative strategies for process enhancement. Support and Collaboration: Assume responsibility more »

and deliver internal and external content, support the co-ordination of our regional accounts, support bid pre-positioning & research and support the development and management of our client relationships. Your work environment BAM operates a flexible working policy Your mission Work with the regional pre-construction team as required … studies, presentations and proposal documents Assist with creating and distributing prepositioning documentation Providing support and assistance to bids as required, cascading prepositioning strategy and knowledge Liaise with the project and pre-construction teams to capture social media updates to feed into our corporate accounts Engage with our project teams … to produce high quality case studies and collate evidence data to contribute to our central Knowledge Management System Helping to identify and source evidence across the Region including setting up and managing a Sharepoint space for each project to capture and collate evidence throughout the project lifecycle Maintain more »

demonstrations. Training and education: Conduct customer training sessions to enhance their understanding of robotic systems and maximise the utilisation of the products. Customer relationship management: Build and maintain strong relationships with customers, understanding their needs and expectations. What are we looking for? Strong technical aptitude and troubleshooting skills, with … with sensors, actuators, control systems, and related technologies. Excellent problem-solving and analytical abilities to independently diagnose and resolve technical issues. Strong documentation and knowledge management skills to create and maintain support materials. Travelling globally to customer sites for on-site support and delivery of training, as required more »