22 of 22 Major Incident Management Jobs in the UK

Head of IT Service Management Hybrid - 3 Days per Week in Hertfordshire £110,000 - £130,000 + up to 30% bonus + strong benefits We've been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability … resilience are critical to business performance. Based in Hertfordshire (hybrid), you'll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident ...

Senior Major Incident Manager Office based - Belfast new command hub (with on-call requirements) Permanent As part of our investment in technology operations, were establishing the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. Were looking for a highly experienced … Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex or time-critical ...

Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're looking … highly experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex ...

Major Incident Manager Office based - Belfast Be at the heart of real time action. Come and join the team. We've just launched our brand new Tech Ops Command Centre in Belfast at our Hillview House office, and we're growing a high impact team of Major Incident Managers who thrive in fast paced, high visibility environments. This isn't a role you can do from the sidelines, being on-site means you're fully immersed in live service activity, surrounded by the people and insight you need to make rapid, informed decisions that protect ...

Role: Incident & Problem Management Analyst (SC Eligible/Clearance) Job Type: Permanent Location: Warrington Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference … innovative technology. Work with customers and identify opportunities to support their strategy and improve their processes across functions. Job Purpose and Primary Objectives The Incident and Problem Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require ...

Incident Manager Banking Chester: Hybrid – 3 days onsite per week 12 months £550 per day In short: Incident Manager, ideally with FS experience, required to join a large Banking client to assist in a lengthy programme of work to last more than a year. You will be required … work 1 weekend per month. In full: Description: Seeking a skilled Incident Manager responsible for overseeing and coordinating the response to major incidents. This role will provide EMEA regional support of the Global Incident Management function for the Banking Production Services Technologies, delivering 24x7 service ...

Hiring: Major Incident Manager | Belfast | £60,000 + Benefits 🚨 Are you the person who stays calm when everything else is on fire? 🔥 Can you take control of high-pressure IT incidents, bring order to chaos, and lead teams to resolution? If so, we want to hear from you. … looking for a Major Incident Manager to join a growing Technical Command Centre in Belfast , playing a key role in managing critical IT incidents across multiple large-scale organisations. 💼 What You’ll Be Doing: ✅ Owning and driving major incidents from start to finish ✅ Leading crisis calls ...

afraid to mix things up. Your role in a nutshell The Cloud Manager (Azure) is responsible for the governance, security, and operational management of the organisation’s Microsoft Azure cloud platform. The role ensures Azure services are secure, cost-effective, well-architected, and aligned with company standards, while maintaining … high technical and security standard Deliver and maintain a secure Azure operating model Ensure consistency, resilience, and scalability across Azure environments Operational Leadership & Incident Management Lead and coordinate Major Incident response relating to Azure and associated cloud services Act as a senior escalation point for complex ...

within a 3-Star SDI-accredited, customer-led environment . This is a senior leadership role with full accountability for service delivery, people leadership, major incident management and continuous improvement What You'll Do Lead and manage the 24/7 European IT Service Desk operation Build … mentor and develop a team of Team Leads and Analysts Own Major Incident Management , acting as senior escalation point Drive service excellence through strong ITSM processes and governance Define and deliver the Service Desk strategy , KPIs and service reporting Strengthen stakeholder relationships across IT and the wider ...

outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident Management, act as ServiceNow Product Owner for Europe, and provide governance and administration support to the CMDB function. An understanding … high-street discounts, salary sacrifice company car and cycle-to-work schemes, a workplace pension, and many other benefits. Key Responsibilities Supplier & Service Desk Management Act as the primary owner of the outsourced IT Service Desk, managing the supplier as a strategic partner. Ensure consistent delivery against SLAs, KPIs ...

diagnosing complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management Act as the primary owner of incidents and service requests from initiation to resolution. Diagnose and resolve complex technical issues across … applications, systems, and infrastructure. Perform root cause analysis for recurring incidents and contribute to problem management processes. Ensure incidents are managed in accordance with best practices and defined service levels. Service Assurance & Monitoring Monitor the health and availability of critical systems and services. Investigate service alerts and proactively resolve ...

applicable). Be accountable for availability, reliability, performance, and recoverability of all in-scope services. Act as the final escalation point for Major Incidents, service risks, and operational failures. Service Reliability & Operations (SRE Focus) Define, own, and govern SLO, service health metrics. Ensure proactive monitoring, alerting, and observability across … estate. Lead blameless post-incident reviews, root cause analysis, and preventative actions. BAU Team Leadership Lead and manage multiple BAU teams, potentially covering: Application Support Infrastructure & Cloud Operations Integration & Data Operations Environment & Release Support Platform/Database/Middleware Support Set clear roles, responsibilities, and ownership boundaries across teams. ...

lead the operational security function responsible for protecting the organisation's information assets, technology services, and users. This role oversees all security operation functions, incident response, threat detection, vulnerability management, and continuous improvement of the organisation's security posture. Working closely with Infrastructure, Cloud, Architecture, Governance, Compliance … capabilities including SIEM, SOAR, EDR/XDR, threat intelligence, and identity protection. Develop and maintain operational procedures, playbooks, and response frameworks. Direct the full incident response lifecycle: detection, triage, containment, eradication, recovery, and post-incident review. Coordinate major incident management with IT Infrastructure, Cloud ...

Loan IQ production environment, ensuring stability, resilience, and continual improvement of a mission critical lending platform. This role provides senior oversight of incident, problem, and change management activities while driving platform optimization, risk reduction, and partnership with business stakeholders across Lending Operations, Front Office, Finance, Risk, and Technology. … colleagues at all levels in EMEA is key to being successful in this role. Engaging with external vendor Finastra for incident resolution Office environment minimum 5 days per fortnight (split 2-3 days per week). Accountabilities & Responsibilities Direct and govern Level 2/3 support activities across incident ...

service delivery and operational performance across End User Services. Leading and managing Service Desk operations (Level 1 and Level 2), ensuring high-quality incident resolution and request fulfilment. Owning Service Level Management, driving performance against SLAs, OLAs and KPIs. Taking accountability for end user experience, user satisfaction … transition into live operations, ensuring services are supportable and well-documented. Leading vendor and supplier performance, service reviews and escalations. Owning IT Asset Management (hardware and software), financial operations and lifecycle management to ensure compliance and value for money. Acting as a senior escalation point for service issues ...

controls, contingencies and DR solutions are in place ·Formulate and drive IT modernisation and continuous improvement initiatives ·Overall responsibility for the ISO 27001 Information Management Security System (ISMS) and ISO 22301 Business Continuity Management System (BSMS) ·Lead the design and delivery of future technical solutions, integrating strategic planning … design, and implementation to help the business and colleagues excel ·Own the hands-on technical management of back office corporate IT infrastructure ·Manage third parties to ensure services delivered is to ITIL standards and compliant to contracts including attending service reviews and monitoring KPI’s ·Ensure compliance with ...

escalation point within the infrastructure team, supporting complex technical environments across multiple clients. You’ll work closely with Service Desk, Professional Services, and Account Management teams to ensure the stability, security, and scalability of client IT environments. This position also offers the opportunity to develop into a technical authority … line escalation point for complex infrastructure incidentsTroubleshoot and resolve business-critical technical issues, including root cause analysisSupport and contribute to major incident management and post-incident reviewsDeliver proactive infrastructure improvements, including monitoring, patching, and optimisationProvide technical oversight for changes, upgrades, and infrastructure improvementsContribute to automation, platform ...

with colleagues on a regular basis to understand and resolve issues. Manage or input into any related Supplier service reviews & budget plans. Provide Duty Incident Manager out of hours support, on a rota basis. Experience required: Leadership of a geographically dispersed Field IT support Ability to work with people … working styles, backgrounds, experience, etc Excellent interpersonal skills with the ability to communicate and influence at all levels Good presentation and stakeholder management skills Ability to prioritise and manage team workloads Deal with complexity and ambiguity Highly organised with excellent time management skills and attention to detail Eagerness ...

within a 3-Star SDI-accredited, customer-led environment . This is a senior leadership role with full accountability for service delivery, people leadership, major incident management and continuous improvement What You'll Do Lead and manage the 24/7 Europe click apply for full ...

decisions Report on performance, capacity and effectiveness of the infrastructure function Support 24x7x365 monitoring and operation, including participation in an on-call rota for major incident management What We're Looking For Extensive networking experience across both project and BAU environments Strong hands-on experience with Azure ...

deliver that experience at the highest level. We are looking for x 3 additional MIM® Associate Trainers to deliver our globally recognised Major Incident Management programmes. You will not be expected to teach technical content. We will train you in the MIM® methodology. Your role ...

level of service to our customers and adhering to our SLAs for response and restoration times Provides problem determination, workaround resolution, root cause analysis, major incident management. Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps and prepares for new version market releases. ...