23 of 23 Major Incident Management Jobs in the UK

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned … problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through effective problem management. *Facilitate root cause analysis and methodologies. *Ensure effective problem … and guidance to resolution teams. *Provide reports and metrics on problem activities. *Audit problem activities. *Continuously improve problem processes by identifying, proposing, and implementing improvements. Background Senior IT Problem & Major Incident Manager Knowledge, Sills and Experience: *Experience in the Problem Management practice, 5+ years preferred. *Experience in Major Incident Management and Critical Situation Management More ❯

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of … information flow between Service Delivery Managers and Recovery. Please note you must be eligible to gain security clearance and NI access. The Role As a Major Incident Manager you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process … and assist with developing and implementing process and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to resolution * Coordination and communication throughout the incident life cycle * Facilitate conference calls where necessary * Escalate where appropriate * Verification of resolution More ❯

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of … information flow between Service Delivery Managers and Recovery. Please note you must be eligible to gain security clearance and NI access. The Role As a Major Incident Manager you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process … and assist with developing and implementing process and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to resolution * Coordination and communication throughout the incident life cycle * Facilitate conference calls where necessary * Escalate where appropriate * Verification of resolution More ❯

b Title: Major Incident Manager Location: Sheffield (City Centre, S1 4NB) | Hybrid (60% office/40% home) Salary/Rate: £626.50 Per Day (Inside IR35) Start Date: 28/11/2025 Job Type: Contract Company Introduction We have an exciting opportunity available with a leading financial services organisation. They are currently looking for an experienced Major Incident Manager to join their team on a contract basis to ensure service stability and operational resilience. Job Responsibilities/Objectives As a Major Incident Manager, you will lead and coordinate the response to critical incidents, ensuring rapid resolution and minimal disruption across global operations. Lead the end-to-end incident management process, ensuring … incidents are logged, tracked, and resolved efficiently. Apply expert knowledge of incident management frameworks to reduce downtime and maintain service continuity. Support the resolution of the incident backlog, prioritising based on business impact and urgency. Provide clear and timely updates to stakeholders, including senior leadership, on incident status and resolution progress. Escalate complex or high-impact More ❯

As an Incident & Problem Manager at Evri, you will play a pivotal role in governing IT Incidents and Problems to minimise disruption across the business. You will take ownership of the Major Incident process (P1/P2) as well as lower-level incidents (P3/P4), ensuring swift recovery of services, clear communication, and a consistent customer … first focus. In addition, you will drive the Problem Management process, delivering Post Major Incident Reports, root cause analysis, and Service Improvement Plans to reduce incident volumes and improve overall system stability. This role is critical to protecting Evri from the financial and operational impact of IT outages, and you will work collaboratively with IT teams … plans for future growth and we would love to give you the opportunity to grow with us! Interested? Take a look below to understand what youll be doing as Incident/Problem Manager: Owning and governing the Incident Management process, ensuring it is fit-for-purpose and supports SLA achievement. Leading recovery of high-profile, complex Major More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours. This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you’ll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shuft Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Centre Team Lead must be a natural problem solver, tenacious and comfortable with stretching their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement More ❯

We are seeking an experienced IT Service Delivery Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM … function. This is a critical role in ensuring swift issue resolution, effective communication during incidents, and continuous service improvement. Key Responsibilities for the IT Service Delivery Manager: Act as Major Incident Manager during outages, coordinating resolver teams, leading war rooms, and ensuring timely stakeholder communication. Serve as an escalation point of contact, focusing on swift incident resolution. … Ensure Service Requests are logged, tracked, and resolved within agreed SLAs. Manage Problem detection, investigation, and root cause analysis. Produce and deliver monthly and ad-hoc service reports for management and stakeholders. Create, maintain, and improve ITSM-related documentation (SOPs, process guides). Review and manage IT escalations to ensure timely and effective resolution. Support the IT Helpdesk function More ❯

world-leading healthcare software provider who deliver critical solutions directly to the NHS. They’re now seeking a highly skilled Service Manager to take ownership of Problem, Change, and Major Incident Management within their UK operations. This is a pivotal role where you’ll be tasked not just with managing day-to-day processes, but with driving … transformation – reviewing, rewriting, and optimising service management frameworks to ensure best-in-class support for NHS customers. Key Responsibilities: Lead the governance and delivery of Problem, Change, and Major Incident processes . Redesign and refine existing frameworks, embedding best practice ITIL principles. Identify and implement opportunities to optimise service delivery across a large-scale, high-demand NHS … robust communication and resolution pathways. Collaborate with internal teams and stakeholders to deliver measurable improvements in service performance. What we’re looking for: Strong background in ITIL-driven Service Management , with deep expertise in Problem, Change, and Major Incident Management . Proven ability to rewrite, modernise, and embed service processes . Experience in high-demand, customer More ❯

world-leading healthcare software provider who deliver critical solutions directly to the NHS. They’re now seeking a highly skilled Service Manager to take ownership of Problem, Change, and Major Incident Management within their UK operations. This is a pivotal role where you’ll be tasked not just with managing day-to-day processes, but with driving … transformation – reviewing, rewriting, and optimising service management frameworks to ensure best-in-class support for NHS customers. Key Responsibilities: Lead the governance and delivery of Problem, Change, and Major Incident processes . Redesign and refine existing frameworks, embedding best practice ITIL principles. Identify and implement opportunities to optimise service delivery across a large-scale, high-demand NHS … robust communication and resolution pathways. Collaborate with internal teams and stakeholders to deliver measurable improvements in service performance. What we’re looking for: Strong background in ITIL-driven Service Management , with deep expertise in Problem, Change, and Major Incident Management . Proven ability to rewrite, modernise, and embed service processes . Experience in high-demand, customer More ❯

world-leading healthcare software provider who deliver critical solutions directly to the NHS. They’re now seeking a highly skilled Service Manager to take ownership of Problem, Change, and Major Incident Management within their UK operations. This is a pivotal role where you’ll be tasked not just with managing day-to-day processes, but with driving … transformation – reviewing, rewriting, and optimising service management frameworks to ensure best-in-class support for NHS customers. Key Responsibilities: Lead the governance and delivery of Problem, Change, and Major Incident processes . Redesign and refine existing frameworks, embedding best practice ITIL principles. Identify and implement opportunities to optimise service delivery across a large-scale, high-demand NHS … robust communication and resolution pathways. Collaborate with internal teams and stakeholders to deliver measurable improvements in service performance. What we’re looking for: Strong background in ITIL-driven Service Management , with deep expertise in Problem, Change, and Major Incident Management . Proven ability to rewrite, modernise, and embed service processes . Experience in high-demand, customer More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the escalation point for major incidents, while contributing to the bank's wider technology strategy. In this role, you'll oversee day-to-day support operations, allocate resources to BAU and project needs, and … some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology More ❯

the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We have an exciting opportunity for … a Problem Manager to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams and suppliers to investigate root causes, identify underlying issues, and track corrective actions to completion. Analyse incident and problem data to identify trends, recurring More ❯

is a UK-based managed ICT services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that … focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation … interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident management, and responsibility for the overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Line Management Responsibility Ensure excellent customer service is delivered Practice More ❯

including automation, self-service, and knowledge base development. Manage staffing, training, and development of Service Desk personnel. Ensure compliance with internal policies, data protection regulations, and security standards. Support major incident management and post-incident reviews. Essential Skills: Proven experience in managing a technical service desk or IT support function. Strong understanding of ITIL framework and … service management principles. Excellent leadership, communication, and stakeholder management skills. Hands-on experience with service desk tools (e.g., ServiceNow, Jira Service Management). Solid technical background in desktop support, networking, and cloud services. Ability to analyse data and drive performance improvements. Experience in managing hybrid teams and remote support environments. Desirable Qualifications: ITIL Foundation or higher certification More ❯

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Production Management, strategic leadership, operational improvement, and strong stakeholder management pertaining to service disruptive technology events.Citi Services, Markets, Banking and Functions (SMBF) Production are a global workforce of 5200+, spanning 37 countries. We support … services that enable growth and economic progress. Team/Role Overview The primary objective of the role is to lead a global team that coordinate exceptional Services response to major technology events (planned or unplanned), team responsibilities encompasses oversight of 24x7 service anomaly detection for over 90 critical end to end flows ensuring adherence to regulatory mandated Critical Business … for Services BCC, ensuring alignment with Citi goals. Deliver outcomes that promote rapid recovery, reduce client impact duration, and foster continuous improvement based on stakeholder and client feedback. Relationship Management & Stakeholder Engagement: Maintain strong relationships with senior product, operations, and technology stakeholders, garner support for strategy, set targets and share performance insights. Actively lead and manage stakeholders during more More ❯