17 of 17 Major Incident Management Jobs in the UK

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: •Have a sound understanding … ITIL framework and practical experience in operating ITIL-aligned problem management processes. •Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. •Mentor Major Incident Managers. •Conduct Major Incident Reviews. •Champion for the problem management ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding … ITIL framework and practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management ...

Senior IT Problem & Major Incident Manager Location: Glasgow | Hybrid: 3 days on-site/2 days from home Department: Information Technology – IT Governance Our client, a global leader in their industry, is seeking an experienced Senior IT Problem & Major Incident Manager to join their growing … part of a high-performing global team, reporting to the IT Change & Service Manager. While the role carries no direct line management responsibilities, it does require excellent stakeholder engagement and the confidence to represent the UK region across global forums. The Opportunity As the Senior IT Problem & Major ...

Senior IT Problem & Major Incident Manager Location: Glasgow | Hybrid: 3 days on-site/2 days from home Department: Information Technology – IT Governance Our client, a global leader in their industry, is seeking an experienced Senior IT Problem & Major Incident Manager to join their growing … part of a high-performing global team, reporting to the IT Change & Service Manager. While the role carries no direct line management responsibilities, it does require excellent stakeholder engagement and the confidence to represent the UK region across global forums. The Opportunity As the Senior IT Problem & Major ...

Senior IT Problem & Major Incident Manager Location: Glasgow | Hybrid: 3 days on-site/2 days from home Department: Information Technology – IT Governance Our client, a global leader in their industry, is seeking an experienced Senior IT Problem & Major Incident Manager to join their growing … part of a high-performing global team, reporting to the IT Change & Service Manager. While the role carries no direct line management responsibilities, it does require excellent stakeholder engagement and the confidence to represent the UK region across global forums. The Opportunity As the Senior IT Problem & Major ...

Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join … Technology team particular focus on Root Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners to uncover ...

major global organisation based in Glasgow (hybrid) are looking for an experienced Senior IT Service Manager , to join their growing operations team. If you're passionate about ITIL, thrive in high-pressure situations, and love driving improvements that make a real impact - then it could be a great fit. … Opportunity You'll be joining a large tech environment where you'll take full ownership of the Problem Management practice while also playing a key role in managing major incidents within the UK. You'll be heavily involved in shaping process, influencing stakeholders, mentoring incident managers ...

within multiple AWS regions also including multiple Processing managed payment platforms. Provide initial point of contact for our customer’s Operations teams. Responsible for incident management using ITIL aligned processes. Trouble shooting, Incident logging, tracking, escalations, and management of incidents. Communicating service incidents and resolution progress … updates to internal and external stakeholders. Working assigned incident tickets to resolution. Support TNS Major Incident Management processes as an integral part of the Operations team. Post incident impact analysis, support and corrective actions. Work with TNS application technical support in relation to escalated ...

within multiple AWS regions also including multiple Processing managed payment platforms. Provide initial point of contact for our customer's Operations teams. Responsible for incident management using ITIL aligned processes. Trouble shooting, Incident logging, tracking, escalations, and management of incidents. Communicating service incidents and resolution progress … updates to internal and external stakeholders. Working assigned incident tickets to resolution. Support TNS Major Incident Management processes as an integral part of the Operations team. Post incident impact analysis, support and corrective actions. Work with TNS application technical support in relation to escalated ...

Senior Manager, Service Operations is accountable for 1st line service desk operations on a 24/7 basis for managed service customers, including Major Incident Management. The role holder will lead the service for a large proportion of Business’ portfolio of contracts/customers, ranging from small corporate … implementation of the Service Operations strategy and delivery of customer service contractual requirements, ensuring that profit of service products is maximized. Oversees the incident management process and ensures service standards and best practices are diligently followed. Leads streams involved in continuous improvement projects through change management across ...

technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity … timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, software installation (unpackaged apps), recovery, disposal, maintaining the CMDB and low-level comms room ...

extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted … clients monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules ...

Everbridge is the global leader in SaaS-based Critical Event Management and enterprise resilience solutions, trusted by the world’s most recognized brands to keep their people safe and businesses running. As we continue to grow, we are currently seeking an Enterprise Sales Engineer for Digital Operations (xMatters). … with clients, prospects and partners to frame our solution within our Digital Operations pillar, and specifically aligned with DevOps, ITOps, RunOps, DevSecOps and traditional Major Incident Management/ITSM. We focus on key use cases that are impactful to the above “Ops” teams, SREs, and incident ...

client engagement teams and other related activities. Engagements focus on the advisory services in development, implementation or assessment of the client’s resilience, crisis management and business continuity capability, strategies and solutions; including risk assessments, business impact analyses, strategy selection, and documentation of respective procedures. This also includes plan … challenge business leads on identification of critical functions and needs Design and outline Resilience goals, objectives and scope for business plans and Crisis Management Support and assist in the development of BCP planning and goals Support client top management in aligning all Business Resilience planning, initiatives and goals ...

lead the Enterprise Applications function for a large, complex organisation. This role will oversee day-to-day application operations, system enhancements, technical upgrades and major incident management, while supporting the integration of a broad applications estate into a wider group environment. Responsibilities include: Leading the delivery … driving a culture of high performance Overseeing daily operations of core enterprise applications Managing and maintaining key systems such as ERP, CRM, HR, document management and other critical business applications Developing technical roadmaps, planning upgrades and ensuring applications remain secure and up to date Leading Business Continuity and Disaster ...

lead the Enterprise Applications function for a large, complex organisation. This role will oversee day-to-day application operations, system enhancements, technical upgrades and major incident management, while supporting the integration of a broad applications estate into a wider group environment. Responsibilities include: Leading the delivery … driving a culture of high performance Overseeing daily operations of core enterprise applications Managing and maintaining key systems such as ERP, CRM, HR, document management and other critical business applications Developing technical roadmaps, planning upgrades and ensuring applications remain secure and up to date Leading Business Continuity and Disaster ...

lead the Enterprise Applications function for a large, complex organisation. This role will oversee day-to-day application operations, system enhancements, technical upgrades and major incident management, while supporting the integration of a broad applications estate into a wider group environment click apply for full job details ...