1 to 25 of 100 Major Incident Management Jobs in the UK

# Major Incident Manager LeadManchesterApply for this job* Permanent* Experienced Professionals* Cloud Infrastructure Management* ID 493235-en\\_GB## **About the job you’re considering**An exciting opportunity to join Capgemini as a Major Incident Manager Lead, supporting a diverse portfolio of high-profile clients.In this … role, you will lead and oversee the end-to-end major incident management process, ensuring swift resolution and minimal business impact. You will be a confident decision-maker and analytical problem solver, thriving in high-pressure environments. As the primary point of contact during major incidents ...

technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms … stability and resilience of business-critical production applications and technology services. This role requires strong Technology Operations experience, combined with a proven knowledge of Incident Management and Application Support.You will be expected to take ownership of high-severity production incidents, leading Major Incident bridges and providing ...

Title: Service Management Analyst Reports to: Manager, Service Management Department: Service Management Location: London, United Kingdom – Remote Schedule: 9:00 AM – 6:00 PM Eastern Time Term: International Contractor About Atlas Technica Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity … maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Position Overview We are seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving accountability, and coordinating ...

Major Incident Manager Location: Sheffield Day rate: Up to 600 per day inside IR35 Duration: Until end of March 2027 (view a view to extend) Type: Full time, 5 days a week Hybrid: 2-3 days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high-severity incidents, drive service recovery, manage stakeholder ...

their region and is the bridge between global strategy and local execution. You will lead the regional service desk teams, own service performance and incident response, and make sure the region runs autonomously - but not independently - within the global IT service delivery framework. This role is based in London … contact resolution, and ticket aging. Monitor and prioritize the service desk queue; reassign work as needed to ensure consistent response and resolution. Own regional Incident and Major Incident management: lead response, drive stakeholder communications, run post-incident reviews, and track corrective actions. ...

DNA. Invest in us andwe’llinvest in you!. Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. … ASPIRE Global Service Centre. This role is pivotal in ensuring compliance during both service transition and operational BAU, whilst driving continuous improvement associated with incident and request management, major incident management, problem management, knowledge management, quality management and change management. Key Responsibilities ...

Nottingham | Job-ID: 221023 | Contract type: | Business Unit: Customer Success & Service Delivery Life on the team You'll join our Process Integration and Management team in a role that goes beyond standard operations. As part of a dynamic and supportive environment, you'll help support critical service processes across … change, problem and major incident management. This is an opportunity to develop broad ITIL experience while working collaboratively with internal teams and external suppliers. You'll provide business-hours support for change control and join the team's on-call rota to support major incident management ...

Nottingham | Job-ID: 221023 | Contract type: | Business Unit: Customer Success & Service Delivery Life on the team You’ll join our Process Integration and Management team in a role that goes beyond standard operations. As part of a dynamic and supportive environment, you’ll help support critical service processes across … change, problem and major incident management. This is an opportunity to develop broad ITIL experience while working collaboratively with internal teams and external suppliers. You’ll provide business-hours support for change control and join the team's on-call rota to support major incident management ...

DNA. Invest in us and we'll invest in you!. Job DescriptionOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures … ASPIRE Global Service Centre. This role is pivotal in ensuring compliance during both service transition and operational BAU, whilst driving continuous improvement associated with incident and request management, major incident management, problem management, knowledge management, quality management and change management. Key Responsibilities ...

group. In this role, you will support the systems used by hundreds of software engineers and thousands of customers. Working within the Platform Service Management (PSM) team, you will collaborate closely with colleagues across engineering, security, and operations to streamline delivery, optimize platform stability, and foster operational excellence. … Impact Assessing and triaging technical events impacting the Anaplan platform and customers. Participating in a 24/7/365 on‐call rotation for Incident Management, shared between global service teams. Supporting the declaration of incidents or outages, managing incident channels, and identifying triage teams. Overseeing active ...

services during their shift period - including overnight, weekends and peak trading events. The role ensures that incidents are detected, triaged and resolved quickly, that major incidents are managed decisively, and that the customer, colleague and business impact of any disruption is minimised. This is an on-site (Leeds, West … senior on-shift decision-maker for all Technology operational matters during the shift. Lead the IT Command Centre team on shift, including monitoring analysts, incident responders and duty roles. Chair shift stand-ups and checkpoint calls, ensuring clear priorities, ownership and next steps. Maintain real-time situational awareness across ...

specified Full-time Senior Executive Job Description Purpose of the role: Reporting directly to the Director of Managed Services, The Head of Service Management is responsible for the leadership, governance, performance and continual improvement of all IT Service Management (ITSM) functions within the Shared Managed Services business. … role provides strategic and operational leadership across the Service Desk, Major Incident Management, Problem Management, Change Management, Service Governance and Service Reporting functions. Working closely with customers, operational teams and senior stakeholders, the role ensures service excellence, operational efficiency, strong governance and continual enhancement ...

applications, user access, connectivity and associated technical issues. Windows Desktop Support: Troubleshooting Windows Operating Systems, Desktop PCs, Laptops, Peripherals & End-User Devices. IT Service Management/Ticketing Systems: Logging, categorising, prioritising, investigating and resolving incidents and service requests through an IT ticketing platform. Incident Management & SLAs: Taking … business-critical applications and systems. IT Infrastructure Support: Working alongside internal Infrastructure teams & external Suppliers to investigate, escalate and resolve more complex technical incidents. Major Incident Support: Supporting major incident management, technical escalations & continual service improvement initiatives. Customer Service & Communication: Excellent communication skills, strong problem ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe … service portfolio, ensuring the reliable, effective and customer-focused delivery of technology services across the organisation. Working as part of the ICT management team, you will collaborate with internal teams, suppliers, project teams and stakeholders to ensure ICT services meet operational requirements and support organisational priorities. You will play ...

Central London (2-3 days on-site per week) Full Job Description This is an exciting opportunity to play a pivotal role in a major service transformation programme. You'll work at the intersection of technology, operations, and business functions, taking ownership of designing robust, operationally-ready services that … Role: Lead the end-to-end service design process for new products and services entering production. Transform service requirements into practical and sustainable service management frameworks. Design and document key ITSM processes, including: Incident Management, Major Incident Management, Problem Management, Change Management ...

business unit customers effectively balancing customer needs against resource availability and commercial pressures. The SDM will play a key role in the Service Delivery management structure, taking a share of rota’d Incident Management escalation responsibilities alongside the rest of the Technology Service Delivery management team … will ensure quality and communication to their business unit customers is maintained during Incident and Major Incident management scenarios. The SDM will provide leadership through a matrix resourced structure to create a strong performance driven and customer focused culture, feeding back improvements to the various matrixed ...

programme. Working within the customer's Command Centre, you will act as Computacenter's senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely … with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective incident resolution and the ongoing protection of business-critical services. The successful candidate will bring strong operational leadership experience within a complex IT environment, combined with a broad understanding of enterprise infrastructure, service management ...

HEAD OF SERVICE MANAGEMENT andamp; OPERATIONS – LONDON (HYBRID) £1,000 Per Day (DOE) | Inside IR35 (TBC) | 6-Month Contract | ASAP Start Senior interim leadership opportunity within a major UK organisation undergoing significant technology transformation Circa £1,000 per day (DOE), initial 6-month contract with potential extension … months West London – 3–4 days per week onsite Lead improvements across IT Infrastructure, Cloud, Networks, Applications and Service Management ABOUT THE CLIENT We’re supporting a major UK organisation embarking on a significant programme of technology modernisation and operational improvement. Following a period of underinvestment in technology ...

recurring faults, and ensuring technological change reaches the operation safely. The Role As our Service Assurance Specialist, you will operate within our Proactive Application Management capability. You will play a central role in ensuring our network-critical applications remain stable, resilient, patch-current, and operationally ready. This role bridges … between deep technical specialists and live aviation operations. Additionally, you will operate on-call within a scheduled roster as a Major Incident Manager for IT incident escalations out of hours, with full training and tooling provided. Key Responsibilities Proactive Application Prevention: Monitor health trends, capacity, and early ...

recurring faults, and ensuring technological change reaches the operation safely. The Role As our Service Assurance Specialist, you will operate within our Proactive Application Management capability. You will play a central role in ensuring our network-critical applications remain stable, resilient, patch-current, and operationally ready. This role bridges … between deep technical specialists and live aviation operations. Additionally, you will operate on-call within a scheduled roster as a Major Incident Manager for IT incident escalations out of hours, with full training and tooling provided. Key Responsibilities Proactive Application Prevention: Monitor health trends, capacity, and early ...

Service Manager Key Responsibilities Service Leadership & Governance Own the end-to-end performance, governance, and continual improvement of IT services. Develop and maintain service management strategies, operating plans, and improvement roadmaps. Act as the senior service management lead, ensuring business priorities are translated into effective service outcomes. Chair … service reviews and governance forums, providing clear updates on performance, risks, financials, and improvement activities. Service Desk Management Lead and develop the Service Desk function, including Service Desk Agents and Service Analysts. Ensure consistent processes for incident and service request intake, triage, prioritisation, routing, communication, and fulfilment. ...

triage layer — validate severity/impact, capture data and route incidents to the correct resolver group, keeping knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers … resolution and clear user communication. Problem management: Turn recurring incidents into root-cause fixes and reduce avoidable demand. 2. Service Integration & Vendor SLA (SIAM) Vendor service integration: Own the day-to-day relationship with vendor for L1/L2 service desk, lifecycle/depot, major incident management ...

commute to our office located at 40 High Street, Street, Somerset, BA16 0EQ for mandatory meetings. This might be every month. Responsibilities Own escalation management for service issues raised by providers or senior business stakeholders. Build and maintain trusted relationships with business leadership teams dependent on IT services. Provide … working. Collaborate with internal IT service managers (e.g., Change, Configuration) to safeguard service stability. Ensure IT service partners remain compliant with IT service management processes and governance. Support major incident management and post-incident reviews to drive accountability and learning. Qualifications ITIL Managing Professional ...

Specialist, Service Management Division: Assessment & Qualifications Delivery Location: Manchester or Rotherham – Hybrid Job Level: IC20 (Specialist) This role aligns with positions typically advertised in the external market as IT Service Management Specialist, IT Service Delivery Analyst or IT Service Management Analyst About Pearson At Pearson … platforms to deliver more scalable, resilient and cost-effective services. About the Role We're looking for a proactive, adaptable and customer-focused Service Management Specialist to join our Assessment & Qualifications Delivery team. This is an exciting opportunity to play an important role in supporting the technology services behind ...

wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent … knowledge articles that improve service quality and support efficiency. Identify recurring issues and trends, contributing to continuous service improvement initiatives. Support wider IT Service Management activities, including Incident Management, Request Fulfilment, Change Management, Major Incident Management, and Problem Management. Essential and Desirable Criteria ...