11 of 11 Major Incident Management Jobs in the UK

Role/Job title: Major Incident Manager and Incident/Change Analyst Work Location: Wokingham Mode of working Hybrid/office based: Office (Wokingham) Any other working conditions - travel/on call/shifts: 24x7 rotational shifts including night shifts (12 hrs, 4 PM GMT onwards), weekends … bank holidays The Role An IT Major Incident Manager (MIM) is responsible for coordinating, managing, and resolving high impact IT incidents that disrupt critical business services. Their job is to restore service as quickly and safely as possible while maintaining strong communication with technical teams and stakeholders. This ...

Major Incident Manager/Incident & Change Analyst (Contract) 📍 Berkshire – On-site 💰 Up to £230 per day (Contract) 📅 6 Month Contract 🕒 24/7 Rotational Shifts (Including Nights, Weekends & Bank Holidays) Stott & May are currently working with a leading consultancy who are looking to expand their team with … addition of two experienced Major Incident Managers/Incident & Change Analysts to support a major UK utilities client. As a Major Incident Manager , you will be responsible for leading the response to high-priority incidents impacting critical business services, ensuring issues are resolved quickly ...

occasional travel to Manchester SC Clearance eligible – Mandatory – Active SC Preferred Shift and Schedule: Day Shift with participation in an on‐call rota for Major Incident Management. Job Summary: We are seeking an experienced Service Delivery Manager to act as a senior Subject Matter Expert across Service Management … consistent, high‐quality service delivery during a complex transition period. The role requires a pragmatic, delivery‐focused professional with deep ITIL knowledge, strong stakeholder management skills, and proven experience operating in high‐pressure, customer‐facing environments. Key Responsibilities: Act as a Service Management SME across Incident, Problem ...

Incident Manager Banking Chester: Hybrid - 3 days onsite per week 12 months £550 per day In short: Incident Manager, ideally with FS experience, required to join a large Banking client to assist in a lengthy programme of work to last more than a year. You will be required … work 1 weekend per month. In full: Description: Seeking a skilled Incident Manager responsible for overseeing and coordinating the response to major incidents. This role will provide EMEA regional support of the Global Incident Management function for the Banking Production Services Technologies, delivering 24x7 service ...

Automation & DevSecOps Make automation the default through security-as-code, GitOps, and CI/CD practices Lead code reviews for Infrastructure-as-Code, configuration management, and automated runbooks Ensure testability via change rehearsal, smoke/soak testing, rollback automation, and failure validation Continuously improve automated and standard change models … manual intervention and risk 4. Operational Resilience & SRE Practices Own engineering input into SRE metrics (MTTR, MTTD, deployment frequency, error budgets) Drive defect and incident analytics and remediation sprints Support major incident management and post-incident reviews, embedding learning into platform design 5. Governance, Risk ...

performance through regular one-to-ones, performance reviews, and coaching, creating a positive and collaborative team culture. You will monitor service desk KPIs, oversee incident and request management, and ensure service management processes are followed and continually improved. A key aspect of the role will be analysing … incident trends, identifying root causes, and implementing preventative measures to improve service resilience.You will act as the primary point of contact for escalated issues and major incidents, coordinating resolution activities and delivering clear, professional communication to the wider business. You will also drive continuous improvement initiatives, maintain accurate ...

Skills: Fluent Italian speaker (spoken and written) to support Client Group colleagues. Proven 1st/2nd line Service Desk experience (chat-first support and incident management). Strong customer service and communication skills. Experience with ITSM/ticketing systems, logging incidents and managing SLAs. Experience supporting Windows …/internal applications. Knowledge base/documentation mindset with process improvement focus. Experience collaborating with 3rd line support teams and managing escalations. Understanding of major incident management or disaster recovery procedures. Experience Required: Minimum 1 year of IT Service Desk experience. Ideally 3-4 years ...

operations - ensuring services are stable, performant and continuously improving. The Role As Service Manager, you'll be responsible for end-to-end service management, aligning IT delivery with business needs while driving best practice across ITSM processes. Key Responsibilities Own and manage IT services across their full lifecycle Lead … ITSM processes including Incident, Problem, Change and Service Request Management Ensure SLA and KPI targets are defined, monitored and achieved Chair CAB meetings and oversee change governance Drive service improvement initiatives and CSI plans Act as the key escalation point for major incidents Produce service reports ...

escalation point within the infrastructure team, supporting complex technical environments across multiple clients. You’ll work closely with Service Desk, Professional Services, and Account Management teams to ensure the stability, security, and scalability of client IT environments. This position also offers the opportunity to develop into a technical authority … line escalation point for complex infrastructure incidentsTroubleshoot and resolve business-critical technical issues, including root cause analysisSupport and contribute to major incident management and post-incident reviewsDeliver proactive infrastructure improvements, including monitoring, patching, and optimisationProvide technical oversight for changes, upgrades, and infrastructure improvementsContribute to automation, platform ...

technology solutions across the organisation, ensuring they align with our digital strategy, customer priorities and future ways of working. Your work will directly influence major transformation initiatives and long-term investment decisions, balancing opportunity, risk and value for money. Working closely with senior leaders, service owners and delivery teams … working, data sharing and interoperability, while protecting the integrity of NRW's technical landscape and delivering value for money. You will also work with major technology vendors, understanding and influencing their product roadmaps to ensure they meet NRW's needs over the long term. You will be part ...

reliability engineering standards. Operational Excellence & Continuous Improvement Lead defect analytics and remediation sprints. Improve change models and expand automation coverage. Foster a disciplined post-incident review (PIR) culture. Essential Experience 8-10+ years' experience across network and security engineering (design, build, operate) Strong troubleshooting across multiple layers: Network … Identity Endpoint Proxy SIEM/SOAR Hands-on automation experience (e.g., Ansible, Terraform, GitHub, Azure DevOps) Proven ITIL change leadership experience Major Incident Management (MIM) exposure Desirable Certifications CCNP/CCIE Zscaler Professional Fortinet NSE 4+ Splunk Admin/Enterprise Security ITIL 4 Managing Professional (or equivalent ...