1 to 25 of 32 Major Incident Management Jobs in the UK

Title: Lead Major Incident Manager (Contract) Contract Type: Inside IR35/Inside Scope Duration: Initial 6-month contract (extension potential) Day Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management ...

Major Incident Manager A fantastic opportunity has arisen for a Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee … drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple global teams and resources to bring about the efficient and effective restoration of service. In addition to managing technical resolution, the team is expected to communicate progress within the wider ...

major technology services organisation is building a new operational command capability in Belfast and is seeking experienced Senior Major Incident Managers to help lead and shape the function. These positions will work closely with the Head of Major Incident Management, taking ownership of high … profile incidents while helping to drive operational excellence, service improvement and best-practice adoption across the wider Major Incident Management team. This is a leadership-focused role suited to professionals who have significant experience owning critical incident response processes, managing senior stakeholder communications, mentoring incident ...

Lead Major Incident Manager Location: Milton Keynes (Hybrid minimum 60% onsite) Contract: Initial 6-month contract Rate: £364.65 per day PAYE/£467.08 per day Umbrella IR35: Inside IR35 The Opportunity We are seeking an experienced Lead Major Incident Manager to lead the response to critical … incidents and drive Problem Management activities within a fast-paced Technology & Operations environment. This is a hands-on leadership role focused on maintaining operational stability, minimising service disruption, driving continual service improvement, and delivering high-quality reporting and analysis. Working closely with technical teams and stakeholders, you will play ...

Protect) Ensure infrastructure availability, reliability, and performance across cinema and office environments. Identify and remediate potential issues proactively before business impact occurs. Participate in major incident response, including technical troubleshooting and escalation support. Cloud & Microsoft Platform Administration Administer and support Microsoft Azure services and cloud-hosted infrastructure. Support … operational processes across territories. Support implementation of new tools, monitoring platforms, and automation capabilities. Participate in testing, change implementation, and release activities. Service Management & Governance Lead and contribute to major incident management, including coordination, resolution, stakeholder communication, and root cause analysis (RCA). This includes support ...

contract 14 months This role represents a great opportunity for a senior resilience and business continuity professional to lead the resilience programme for a major London location. You will take the lead in shaping, managing and delivering a robust resilience programme which incorporates business continuity planning, major incident management and crisis management planning. The role commences on a 14-month FTC. Your role will include: Shaping, managing, and setting the Resilience and Business Continuity strategy for the business, identifying priorities and future work streams to address changing circumstances and evolving risks. Formulate and embed resilience ...

Title: Lead Major Incident Manager (Contract) Contract Type: Inside IR35/Inside Scope Duration: Initial 6-month contract (extension potential) Day Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme click apply for full job details ...

Title: IT Service Management Analyst Location: Hybrid - Leeds Salary: Up to £45,000 + comprehensive benefits package Why Apply? Within a business showing continuous growth, you'll play a key role in strengthening established IT service delivery services across a complex enterprise environment. It'll offer the opportunity … lead on Change Management & Major Incident Management, while also supporting governance, compliance, and continuous improvement. You'll be working to recognised frameworks such as ITIL, ISO20000, and ISO27001. It suits an IT service management professional who thrives in high-impact situations and values structure, quality ...

functional requirements (NFRs), service maturity expectations, and operational standards prior to go-live Designing and assuring sustainable BAU support models (including RACI, escalation paths, incident/problem/change processes, monitoring, MI, and reporting) Coordinating change management, release planning, and stakeholder communications, including CAB engagement and governance processes … Managing risks, issues, dependencies, and contingency plans, with a proactive focus on mitigating operational risk during transition and release phases Leading or supporting incident and major incident management during key releases and early life support (hypercare) Producing and presenting reporting and dashboards on transition readiness, live ...

Conduct performance reviews, appraisals, and development planning Manage team rotas and ensure adequate service coverage Provide coaching, mentoring, and ongoing support Deputise for senior management when required Technical Support & Incident Management Provide hands-on support during high-demand periods and major incidents Ensure correct triage … escalation of tickets Support major incident and business continuity responses Maintain familiarity with core systems and end-user technologies Service Improvement & Governance Identify trends and recurring issues, supporting problem management Lead or contribute to continuous service improvement initiatives Ensure compliance with ITIL best practices, security, and governance ...

Incident and Resilience Manager (DORA) MUST HAVE PAYMENTS Experience! UK Remote | Permanent Hiring a Incident Manager with strong DORA experience to lead operational resilience, major incident management and recovery planning within a regulated financial services environment. Key experience:* MUST DORA/Operational Resilience * Major Incident Management* Business Continuity & Disaster Recovery* Financial Services/FinTech* ISO 22301/ISO 27001/NIST* Stakeholder & Regulatory Management This role will lead DORA implementation, resilience testing, ICT incident response, third-party risk and enterprise recovery planning across the business. High-impact role with ...

major technology services organisation is building a new operational command capability in Belfast and is seeking experienced Senior Major Incident Managers to help lead and shape the function. These positions will work closely with the Head of Major Incident Management, taking ownership of high ...

major technology services organisation is building a new operational command capability in Belfast and is seeking experienced Senior Major Incident Managers to help lead and shape the function. These positions will work closely with the Head of Major Incident Management, taking ownership of high ...

occurring Incidents and contribute to the investigation of IT Problems to reduce impact and disruption to our business. Identify and escalate potential major incidents in accordance with the Major Incident Management policy and procedures. Respond, assess, and record customer IT queries, Incidents and Requests in accordance … queries, Incidents and Requests to ensure they are managed in line with Customer Service Standards and Policy and Procedures Contribute to the development and management of the Knowledge Base to ensure that it is accurate, up to date and user friendly to ensure consistency and improve first contact resolution ...

occurring Incidents and contribute to the investigation of IT Problems to reduce impact and disruption to our business. Identify and escalate potential major incidents in accordance with the Major Incident Management policy and procedures. Respond, assess, and record customer IT queries, Incidents and Requests in accordance … queries, Incidents and Requests to ensure they are managed in line with Customer Service Standards and Policy and Procedures Contribute to the development and management of the Knowledge Base to ensure that it is accurate, up to date and user friendly to ensure consistency and improve first contact resolution ...

Front Office Systems & Devices Manager to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other … passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems ...

team as the wider security function evolves. This role offers genuine ownership, senior stakeholder exposure and strong progression potential into future lead or management responsibilities over time. The Opportunity We are seeking an experienced Senior Cyber Security Analyst to join a global Cyber Defence function. This … capable of leading cyber incidents operationally, technically and commercially from end-to-end. You will act as a senior technical subject matter expert across incident response, detection engineering, cloud security and vulnerability management, while also providing calm, structured leadership during high-pressure situations. The environment is heavily Microsoft ...

## Production Management - Business Control Centre Global Lead - DirectorApplyremote type: Hybridlocations: London United Kingdom: Belfast United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: 25925327Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills … Production Management, strategic leadership, operational improvement, and strong stakeholder management pertaining to service disruptive technology events. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth ...

staff across service desk, infrastructure, cloud services, networking, and cyber security, driving service excellence, customer satisfaction, and continual service improvement. Key Responsibilities Team Leadership & Management Lead, manage, and develop a team of ~14 technical staff across multiple disciplines Conduct regular 1:1s, performance reviews, and coaching sessions Manage resource … processes Ensure timely response and resolution of incidents and service requests Act as an escalation point for complex or high-priority issues SLA & KPI Management Own and report on service desk performance against SLAs and KPIs Monitor metrics such as: First Response Time Resolution Time (MTTR) First Contact Resolution ...

Overview Head of IT Service Management You will report to the Director of Group IT and sit on the IT Leadership Group. You will head up the IT Service Management function for Group IT. You will work closely with Architecture, Infrastructure & Operations, Delivery & Change, Procurement, NA and ATGE … venue and business-unit IT customers you serve. You will partner closely with the Head of IT Delivery & Change on the IT Change Management process and the service-transition handoff into operational service. You will be an experienced Head of IT Service Delivery, Head of Service Management ...

continuity dependencies. Provide meaningful governance, reporting and assurance to senior stakeholders on DR and BC readiness, resilience posture, identified risks and remediation activity. Ensure incident response, cyber resilience and major incident management processes integrate seamlessly with the wider DR and BC framework. … leader during major incidents and recovery events, helping to coordinate response activities and drive business recovery outcomes. Promote a strong culture of resilience across the organisation by increasing awareness and understanding of DR and BC responsibilities at all levels. What skills & qualifications you will need: Experience managing or supporting ...

Role The Network Engineer – L3 (UCC) provides advanced operational support, configuration management, and performance optimisation across unified communications platforms for financial services clients. This is a hands-on, client-facing role focused on resolving complex incidents, executing controlled changes, and maintaining high-performing, secure UCC environments. You will play … compliance requirements Maintain and validate configuration baselines across Teams Voice, Direct Routing, and endpoints Monitor and optimise service performance using CQD, analytics, and incident trends Administer UCC platforms including Teams, Exchange Online integration, and collaboration tools Collaborate with Network, EUC, vendors, and service teams to resolve dependencies Support major ...

with service desk and third-line teams to resolve incidents, requests, and problems efficiently. You will also take ownership of end user device lifecycle management, ensuring reliable and secure technology for colleagues. Client Details Our client is a well-established organisation with a strong reputation for innovation within … resolving support tickets in line with defined KPIs Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure Supporting major incident management and disaster recovery activity Maintaining and contributing to the knowledge management database Managing device lifecycle processes including builds, deployments, recovery ...

Provide strategic leadership to user support and digital workplace teams, creating a high-performing, customer-focused service culture.o Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures.o Own major incident management, confidently engaging technical teams, business users and senior … leaders during critical issues.o Manage complex supplier relationships and procurement activity, ensuring value for money and effective service delivery.o Build capability through coaching, performance management and learning and development across teams.o Bring extensive experience of IT service management leadership, enterprise technology and excellent communication skills. About ...

infrastructure or managed services Strong VMware, Azure, Windows Server, and Linux expertise Experience with enterprise backup and disaster recovery solutions Proven technical leadership and major incident management experience Knowledge of ITIL service management and change control Scripting and automation experience (PowerShell and/or similar ...