13 of 13 Major Incident Management Jobs in the UK

Role/Job title: Major Incident Manager and Incident/Change Analyst Work Location: Wokingham Mode of working Hybrid/office based: Office (Wokingham) Any other working conditions - travel/on call/shifts: 24x7 rotational shifts including night shifts (12 hrs, 4 PM GMT onwards), weekends … bank holidays The Role An IT Major Incident Manager (MIM) is responsible for coordinating, managing, and resolving high impact IT incidents that disrupt critical business services. Their job is to restore service as quickly and safely as possible while maintaining strong communication with technical teams and stakeholders. This ...

Major Incident Manager/Incident & Change Analyst (Contract) 📍 Berkshire – On-site 💰 Up to £230 per day (Contract) 📅 6 Month Contract 🕒 24/7 Rotational Shifts (Including Nights, Weekends & Bank Holidays) Stott & May are currently working with a leading consultancy who are looking to expand their team with … addition of two experienced Major Incident Managers/Incident & Change Analysts to support a major UK utilities client. As a Major Incident Manager , you will be responsible for leading the response to high-priority incidents impacting critical business services, ensuring issues are resolved quickly ...

days/week working on-site from the Leeds office. Occasional travel Manchester. Day Shift with participation in an on-call rota for Major Incident Management. A chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experienced Service Delivery Manager/… Service Management role Service Management expert across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management. Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic ...

Major Incident Manager (Contract) Tier 1 Banking Client | Global Remit | Long-Term Contract Our Tier 1 banking client is seeking an experienced Major Incident Manager for a long-term contract engagement. This role carries global responsibility , leading the management of major incidents that impact … central authority during high-severity incidents, coordinating virtual teams, driving resolution, and providing clear, confident communication to senior stakeholders. Key Responsibilities Lead and manage major incidents across a global environment. Chair high-pressure, complex incident calls with confidence and control. Coordinate and direct virtual, cross-functional teams during ...

Role: Incident & Problem Management Analyst (SC Eligible/Clearance) Job Type: Permanent Location: Warrington Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference … innovative technology. Work with customers and identify opportunities to support their strategy and improve their processes across functions. Job Purpose and Primary Objectives The Incident and Problem Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require ...

Incident Manager Banking Chester: Hybrid - 3 days onsite per week 12 months £550 per day In short: Incident Manager, ideally with FS experience, required to join a large Banking client to assist in a lengthy programme of work to last more than a year. You will be required … work 1 weekend per month. In full: Description: Seeking a skilled Incident Manager responsible for overseeing and coordinating the response to major incidents. This role will provide EMEA regional support of the Global Incident Management function for the Banking Production Services Technologies, delivering 24x7 service ...

outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident Management, act as ServiceNow Product Owner for Europe, and provide governance and administration support to the CMDB function. An understanding … high-street discounts, salary sacrifice company car and cycle-to-work schemes, a workplace pension, and many other benefits. Key Responsibilities Supplier & Service Desk Management Act as the primary owner of the outsourced IT Service Desk, managing the supplier as a strategic partner. Ensure consistent delivery against SLAs, KPIs ...

Service Management Lead +8 months + +Hybrid in Corsham +SC cleared role +Inside IR35 + 575 - 625 a day Skills: +SC clearance +ITSM +MOD We are seeking an experienced Service Management Lead (ITSM) to support a high-profile Ministry of Defence programme, delivering a new style … service model within a secure and complex environment. This is a key leadership role responsible for driving end-to-end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi-supplier ecosystem. Key Responsibilities Lead the design, implementation, and optimisation of ITSM processes (Incident ...

Head of SAP COE One of our largest Logistics & Transportation management clients are actively seeking a Head of SAP Centre of Excellence to require delivering the ongoing development of technology systems that support complex, high-volume operational environments across multiple UK sites. You will be responsible for keeping applications … running, major incident management, problem management & project delivery of new systems. You will be heavily involved in strategy design for SAP Upgrades and New SAP Implementations across the organisation reporting directly into the Head of IT delivery solution having a massive influence on the early phases ...

operations - ensuring services are stable, performant and continuously improving. The Role As Service Manager, you'll be responsible for end-to-end service management, aligning IT delivery with business needs while driving best practice across ITSM processes. Key Responsibilities Own and manage IT services across their full lifecycle Lead … ITSM processes including Incident, Problem, Change and Service Request Management Ensure SLA and KPI targets are defined, monitored and achieved Chair CAB meetings and oversee change governance Drive service improvement initiatives and CSI plans Act as the key escalation point for major incidents Produce service reports ...

escalation point within the infrastructure team, supporting complex technical environments across multiple clients. You’ll work closely with Service Desk, Professional Services, and Account Management teams to ensure the stability, security, and scalability of client IT environments. This position also offers the opportunity to develop into a technical authority … line escalation point for complex infrastructure incidentsTroubleshoot and resolve business-critical technical issues, including root cause analysisSupport and contribute to major incident management and post-incident reviewsDeliver proactive infrastructure improvements, including monitoring, patching, and optimisationProvide technical oversight for changes, upgrades, and infrastructure improvementsContribute to automation, platform ...

fast-paced enterprise environment. Key Responsibilities Own BAU support for enterprise reporting platforms and integrations Maintain availability, performance, and operational stability Coordinate incident resolution across internal teams and external vendors Run incident, problem, and change processes aligned to ITIL Participate in Major Incident Management ...

staffing, scheduling, training, and career development for SOC personnel. Ensure alignment of SOC activities with organizational security policies and regulatory obligations. Coordinate with the Incident Response, Threat Intelligence, and IT Operations teams for cross-functional collaboration. Oversee onboarding of new tooling, integrations, and process automations. Lead SOC maturity assessments … drive improvement roadmap initiatives. Represent SOC during internal and external audits and executive reporting sessions. Maintain readiness for major incident management and crisis communication. ...