1 to 25 of 97 Major Incident Management Jobs in the UK

# Major Incident Manager LeadManchesterApply for this job* Permanent* Experienced Professionals* Cloud Infrastructure Management* ID 493235-en\\_GB## **About the job you’re considering**An exciting opportunity to join Capgemini as a Major Incident Manager Lead, supporting a diverse portfolio of high-profile clients.In this … role, you will lead and oversee the end-to-end major incident management process, ensuring swift resolution and minimal business impact. You will be a confident decision-maker and analytical problem solver, thriving in high-pressure environments. As the primary point of contact during major incidents ...

passionate, curious, innovative and data driven, you could still be a good fit. About the role The Aztec Group is seeking an experienced Major Incident and Problem Manager to own and continually improve the major incident and problem management capabilities across Technology. The role will … high-impact technology incidents, coordinate technical and business stakeholders, maintain clear executive communications and drive timely service restoration. It will also establish disciplined problem management practices that identify root causes, reduce repeat incidents and ensure corrective actions are owned, prioritised and completed. The successful candidate will provide visible stewardship ...

Title: Service Management Analyst Reports to: Manager, Service Management Department: Service Management Location: London, United Kingdom – Remote Schedule: 9:00 AM – 6:00 PM Eastern Time Term: International Contractor About Atlas Technica Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity … maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Position Overview We are seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving accountability, and coordinating ...

their region and is the bridge between global strategy and local execution. You will lead the regional service desk teams, own service performance and incident response, and make sure the region runs autonomously - but not independently - within the global IT service delivery framework. This role is based in London … contact resolution, and ticket aging. Monitor and prioritize the service desk queue; reassign work as needed to ensure consistent response and resolution. Own regional Incident and Major Incident management: lead response, drive stakeholder communications, run post-incident reviews, and track corrective actions. ...

Certified as aGreat Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World's Best Management Consulting Firms. Our Technology and Cyber … team are looking for an experienced Major Incident and Change Lead to join the team. We are looking for an experienced IT Operations Lead to strengthen service stability and operational governance across Baringa. This is a hands‐on leadership role combining Major Incident Management, Problem ...

ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed … ASPIRE Global Service Centre. This role is pivotal in ensuring compliance during both service transition and operational BAU, whilst driving continuous improvement associated with incident and request management, major incident management, problem management, knowledge management, quality management and change management. Key Responsibilities ...

Major Incident Manager Location: Sheffield Day Rate: Up to 500 per day Inside IR35 Duration: Until end March 2027 (with likely extension) Type: Full-time, 5 days per week Hybrid: Ideally 3 days in the office but can flex, remainder remote We're seeking a Major Incident … stakeholders in the right way, who is a natural leader, has good technical understanding, can leverage AI, and understands customer impact. Key Responsibilities Lead Major Incident response across network, infrastructure, cloud and security environments Coordinate technical teams, suppliers and stakeholders during major outages Chair incident bridge ...

group. In this role, you will support the systems used by hundreds of software engineers and thousands of customers. Working within the Platform Service Management (PSM) team, you will collaborate closely with colleagues across engineering, security, and operations to streamline delivery, optimize platform stability, and foster operational excellence. … Impact Assessing and triaging technical events impacting the Anaplan platform and customers. Participating in a 24/7/365 on‐call rotation for Incident Management, shared between global service teams. Supporting the declaration of incidents or outages, managing incident channels, and identifying triage teams. Overseeing active ...

desired level of detail) to the senior leadership team, customers, suppliers and other Government Departmental stakeholders. The role requires an individual with strong management capability, business process awareness and a service orientated mind-set in order to deliver the control, accuracy, consistency and quality required. The role also requires … troubleshooting background to drive deeper, more targeted investigations with the technical teams to aid faster root cause analysis. Provide professional, integrated and effective Problem Management to customers and internal delivery teams in accordance with our ISO accredited policies and processes. They have considerable knowledge and a full understanding ...

programme. Working within the customer's Command Centre, you will act as Computacenter's senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely … with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective incident resolution and the ongoing protection of business-critical services. The successful candidate will bring strong operational leadership experience within a complex IT environment, combined with a broad understanding of enterprise infrastructure, service management ...

month contract. Inside IR35 Hybrid- adhoc travel into London/Ipswich Responsibilities: Lead delivery of the Technology Resilience, Application Resilience and Major Incident Management (MIM) Resilience workstreams Including the migration of backup and restore services to Rubrik through the full migration lifecycle to cutover and decommissioning … managing delivery activities RMP (Risk Mitigation Plan)- (Product, Resources, Contractual deliveries, RFP Planning, ensuring agreed points are getting delivered, Solutioning for Gaps) Project Organisation Management (People Management) Budget and benefit Management (Cost/Efforts/Schedule) Ensure Implementation site (customer site) for readiness Handover ...

services during their shift period - including overnight, weekends and peak trading events. The role ensures that incidents are detected, triaged and resolved quickly, that major incidents are managed decisively, and that the customer, colleague and business impact of any disruption is minimised. This is an on-site (Leeds, West … senior on-shift decision-maker for all Technology operational matters during the shift. Lead the IT Command Centre team on shift, including monitoring analysts, incident responders and duty roles. Chair shift stand-ups and checkpoint calls, ensuring clear priorities, ownership and next steps. Maintain real-time situational awareness across ...

specified Full-time Senior Executive Job Description Purpose of the role: Reporting directly to the Director of Managed Services, The Head of Service Management is responsible for the leadership, governance, performance and continual improvement of all IT Service Management (ITSM) functions within the Shared Managed Services business. … role provides strategic and operational leadership across the Service Desk, Major Incident Management, Problem Management, Change Management, Service Governance and Service Reporting functions. Working closely with customers, operational teams and senior stakeholders, the role ensures service excellence, operational efficiency, strong governance and continual enhancement ...

applications, user access, connectivity and associated technical issues. Windows Desktop Support: Troubleshooting Windows Operating Systems, Desktop PCs, Laptops, Peripherals & End-User Devices. IT Service Management/Ticketing Systems: Logging, categorising, prioritising, investigating and resolving incidents and service requests through an IT ticketing platform. Incident Management & SLAs: Taking … business-critical applications and systems. IT Infrastructure Support: Working alongside internal Infrastructure teams & external Suppliers to investigate, escalate and resolve more complex technical incidents. Major Incident Support: Supporting major incident management, technical escalations & continual service improvement initiatives. Customer Service & Communication: Excellent communication skills, strong problem ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe … service portfolio, ensuring the reliable, effective and customer-focused delivery of technology services across the organisation. Working as part of the ICT management team, you will collaborate with internal teams, suppliers, project teams and stakeholders to ensure ICT services meet operational requirements and support organisational priorities. You will play ...

Central London (2-3 days on-site per week) Full Job Description This is an exciting opportunity to play a pivotal role in a major service transformation programme. You'll work at the intersection of technology, operations, and business functions, taking ownership of designing robust, operationally-ready services that … Role: Lead the end-to-end service design process for new products and services entering production. Transform service requirements into practical and sustainable service management frameworks. Design and document key ITSM processes, including: Incident Management, Major Incident Management, Problem Management, Change Management ...

Leading a team of Network Analysts, Rapid Response Technicians, and Service Desk Operators, you will be responsible for driving day‐to‐day operational performance, incident management, and fault resolution activities. Success in the role will be driven by your ability to proactively manage incidents in real time, minimise … network, delighting our customer and leading with safety at all times This position is based at our London office. Key Responsibilities Act as Incident Manager, as required by internal and customer delivery plans, liaising with the nominated customer point of contact to ensure adequate and competent resources are deployed. ...

business unit customers effectively balancing customer needs against resource availability and commercial pressures. The SDM will play a key role in the Service Delivery management structure, taking a share of rota’d Incident Management escalation responsibilities alongside the rest of the Technology Service Delivery management team … will ensure quality and communication to their business unit customers is maintained during Incident and Major Incident management scenarios. The SDM will provide leadership through a matrix resourced structure to create a strong performance driven and customer focused culture, feeding back improvements to the various matrixed ...

programme. Working within the customer's Command Centre, you will act as Computacenter's senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely … with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective incident resolution and the ongoing protection of business-critical services. The successful candidate will bring strong operational leadership experience within a complex IT environment, combined with a broad understanding of enterprise infrastructure, service management ...

programme. Working within the customer's Command Centre, you will act as Computacenter's senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely … with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective incident resolution and the ongoing protection of business-critical services. The successful candidate will bring strong operational leadership experience within a complex IT environment, combined with a broad understanding of enterprise infrastructure, service management ...

programme. Working within the customer's Command Centre, you will act as Computacenter's senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely … with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective incident resolution and the ongoing protection of business-critical services. The successful candidate will bring strong operational leadership experience within a complex IT environment, combined with a broad understanding of enterprise infrastructure, service management ...

HEAD OF SERVICE MANAGEMENT andamp; OPERATIONS – LONDON (HYBRID) £1,000 Per Day (DOE) | Inside IR35 (TBC) | 6-Month Contract | ASAP Start Senior interim leadership opportunity within a major UK organisation undergoing significant technology transformation Circa £1,000 per day (DOE), initial 6-month contract with potential extension … months West London – 3–4 days per week onsite Lead improvements across IT Infrastructure, Cloud, Networks, Applications and Service Management ABOUT THE CLIENT We’re supporting a major UK organisation embarking on a significant programme of technology modernisation and operational improvement. Following a period of underinvestment in technology ...

technology services, ensuring they are reliable, responsive and aligned to business needs. The Operations Director leads the teams responsible for Helpdesk, Monitoring & Response, Service Management, Outdoor Digital Service Management and White Glove support. As a senior leader within Technology, the Operations Director is accountable for operational excellence, service … performance, incident management, service governance and the user experience across the organisation. The role acts as the operational bridge between technical teams and business, ensuring technology services remain resilient, scalable and fit for purpose. The Operations Director will lead a cultural transformation across operational technology: moving teams towards ...

Together, let's sail towards a brighter, more sustainable future with Maersk. This is not a typical SOC or CERT role. As a Cyber Incident Manager, you will be at the centre of high-impact cyber incidents, driving decisions and helping teams navigate complex situations. You will join … will help shape how we respond and contribute to the continued development of our cyber capabilities. The operating model provides opportunities to rotate between incident response, technical activities, tabletop exercises, innovation, training and continuous improvement. What We Offer This is an exciting career opportunity to work in a multinational ...

recurring faults, and ensuring technological change reaches the operation safely. The Role As our Service Assurance Specialist, you will operate within our Proactive Application Management capability. You will play a central role in ensuring our network-critical applications remain stable, resilient, patch-current, and operationally ready. This role bridges … between deep technical specialists and live aviation operations. Additionally, you will operate on-call within a scheduled roster as a Major Incident Manager for IT incident escalations out of hours, with full training and tooling provided. Key Responsibilities Proactive Application Prevention: Monitor health trends, capacity, and early ...