11 of 11 Major Incident Management Jobs in the UK

Incident Manager – IT Service & Operational Resilience - Insurance Engagement: Permanent (Immediate Start) Location: London (Hybrid) Client Industry: Insurance Company: Albany Beck About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative … organisation that’s passionate about your learning journey and committed to your professional and personal development. Role Overview We are looking for an experienced Incident Manager to join our Change & Transformation practice, with an immediate deployment opportunity onsite with one of our largest Insurance clients, based in London. This ...

Major Incident Management - ITSM - government - London (5 days onsite) - DV Clearance I have an immediate opportunity for a Major Incident Manager for a busy team for our government client in London. You will lead the response to high-impact IT incidents in a sensitive government … nature and urgency of the role, candidates will ideally be sole British Nationals holding active DV clearance. You will take ownership of major incidents across complex IT services, ensuring rapid response, clear communication, and effective recovery. The role exists to provide structured leadership and coordination when critical services ...

someone who has operated in high-volume, always-on payment systems (ticketing, retail payments, transport, ecommerce, or similar) and has led teams through major incidents , ensuring rapid resolution, minimal financial impact, and continuous service improvement. Why This Role Is Critical Ticketing and payment platforms are live, customer-facing systems. … wrong, money stops flowing . As Ticketing Operations Manager, you will: Protect revenue by ensuring maximum uptime across all payment and ticketing channels Lead major incident response for payment and ticketing failures Own operational performance across systems used by millions of customers Manage and develop a high-performing ...

advise as and when needed, supporting the continued growth of client relationships. In addition, you will also be responsible for both contract and SLA management, keeping accurate technical documentation on projects worked. On top of this, you will also be responsible for leading major incident management … ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident management processes The Person : Background within IT Managed Services Previous working experience in a Service Delivery Manager role ...

quality, secure, and resilient services. You will build and drive experience-led outcomes (XLAs) alongside SLAs, automate the routine, shift left with strong knowledge management (KCS), and align operations with ITIL 4 practices and the SDI Service Desk Manager Standard. Partner across IT, 3rd Parties, and wider business teams … Parking in Preston City Centre. What youll be doing: - Own the Service Desk as the single point of contact (SPOC), covering incidents, requests, problems, major incidents, and communications. - Define, track, and improve SLAs and XLAs (employee experience, sentiment, FCR); publish transparent, business-aligned dashboards. - Establish Major Incident ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services ...

Desktop Support Engineer – Bournemouth Must have: O365, Active Directory, SCCM, Nice to have: Intune, McAfee, Citrix, Zscaler, Tenable, CrowdStrike, Fuze, Zoom, Asset Management System, JIRA, Service Now, Adobe products. As a Desktop Support Engineer, you will be based full-time in our office in Bournemouth, providing colleagues with hardware … timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, software installation (unpackaged apps), recovery, disposal, maintaining the CMDB and low-level comms room ...

Desktop Support Engineer – Bournemouth Must have: O365, Active Directory, SCCM, Nice to have: Intune, McAfee, Citrix, Zscaler, Tenable, CrowdStrike, Fuze, Zoom, Asset Management System, JIRA, Service Now, Adobe products. As a Desktop Support Engineer, you will be based full-time in our office in Bournemouth, providing colleagues with hardware … timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, software installation (unpackaged apps), recovery, disposal, maintaining the CMDB and low-level comms room ...

integration platforms within BFSI environments. You will combine deep TIBCO BW expertise with Site Reliability Engineering practices, CI/CD automation, and strong incident and change management to ensure platform resilience, regulatory compliance, and service continuity. Key Responsibilities Ensure 24 7 availability, performance, and reliability of TIBCO … BWCE platforms in production BFSI environments. Lead production support, major incident management, and root cause analysis for mission critical integrations. Apply SRE principles such as SLIs, SLOs, and error budgets to improve platform resilience and reduce operational risk. Build and manage Jenkins CI/CD pipelines ...

others. Act as a technical advisor authority and as one of several escalation points for other lines of service, taking part in major incident management and mentoring where appropriate. Work closely with the Principal Architect, jointly owning, creating, and maintaining NRW ICT principles, blueprints, reference designs … discipline and extensive relevant experience such as background in cloud, development; application, integration and/or data development. Extensive Azure IaaS and PaaS solution management, tooling, automation, scripting, and implementation experience. Extensive Intune and Autopilot solution management and implementation experience. Extensive knowledge of the use and configuration ...

Salary up to £45,000 | Full-time, office-based in Tamworth | Clear progression into leadership | Work with a fast-paced, growing MSP | Supportive management team | Training and development opportunities | Pension contribution | 22 days’ holiday + bank holidays (increasing with service) Must have’s Strong technical background at 2nd line … fast-paced environment Confident managing priorities, people and performance A proactive, customer-focused mindset Nice to have’s Previous Team Leader or management experience Experience monitoring SLAs, KPIs and service performance Exposure to complaint handling or major incident management Experience contributing to training plans or knowledge ...