1 to 25 of 36 Major Incident Management Jobs in the UK

Title: Lead Major Incident Manager (Contract) Contract Type: Inside IR35/Inside Scope Duration: Initial 6-month contract (extension potential) Day Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management ...

Major Incident Manager A fantastic opportunity has arisen for a Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee … drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple global teams and resources to bring about the efficient and effective restoration of service. In addition to managing technical resolution, the team is expected to communicate progress within the wider ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Manchester Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high … impact leadership role combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Coventry Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high … impact leadership role combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management ...

major technology services organisation is building a new operational command capability in Belfast and is seeking experienced Senior Major Incident Managers to help lead and shape the function. These positions will work closely with the Head of Major Incident Management, taking ownership of high … profile incidents while helping to drive operational excellence, service improvement and best-practice adoption across the wider Major Incident Management team. This is a leadership-focused role suited to professionals who have significant experience owning critical incident response processes, managing senior stakeholder communications, mentoring incident ...

Business Consultant – Incident Management Command & Control London or Birmingham (Hybrid) 6-Month Contract Up to £950 p/d (Umbrella) HSBC is looking for an experienced Business Consultant to lead the design and implementation of a Command & Control Centre (C3) for Incident Management. This role will focus … regulatory readiness across a complex banking environment. You’ll work closely with senior stakeholders across technology and business functions to establish best-in-class Major Incident Management capabilities. Job Responsibilities Define the C3 strategy, scope, and operating model, including roles, RACI, escalation paths, and success metrics (e.g. ...

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role … Salary: £45,000 – £55,000 Location: Preston (hybrid working - typically 3 days in the office) Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider ...

Major Incident Manager A fantastic opportunity has arisen for a Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: Major Incident Management within shift and OOH on rotation. Oversee … drive Incident Management activities, including the resolution of Major Incidents click apply for full job details ...

Duration: 30/11/2027 RATE - £500 - £570 MUST BE PAYE THROUGH UMBRELLA Role Description: The role holder will adhere to the Group Major Incident Management processes & procedures to efficiently manage and communicate the recovery of IT services. Capture accurate incident lifecycle milestones & drive improvement … both technical and business calls with key teams and stakeholders. Build and maintain effective working relationships with IT colleagues and business partners. Once an incident has been recovered from, the role holder is responsible for ensuring that all known root cause details are documented and appropriately communicated via Major ...

Senior/Principal Service Management Consultant (Contract) Location: Dublin, Ireland (Onsite) Contract Duration: 3- 6 months, starting 1 st July 2026, with potential extension Day Rate: 500–600 per day (depending on experience) Contract Type: Full-time Contract About the Opportunity We are seeking an experienced Senior/Principal … Service Management Consultant to support a major service transformation programme within a complex enterprise environment. This is an excellent opportunity for a seasoned consultant with expertise in organisational transformation, service management operating models, and stakeholder engagement. The successful candidate will play a key role in establishing ...

World Series; the PGA TOUR year-round in some markets; the FIM Endurance World Championship; The Ocean Race; the FIM Speedway GP and every major winter sports World Championship and World Cup event. Global Command Center (GCC): In the GCC, an Operations Engineer acts as part of a collaborative … team environment. It is the central nervous system of incidents, major incidents, service requests, and activities throughout production, broadcast engineering, editing, and production operations at the WBD, News & Sports, and Entertainment properties. Your New Role... The Operations Engineer receives incoming calls, communications and tickets, performs first-call triage, resolution ...

Location: Havant (50% onsite) Contract: 6 months Rate: £550-£650/day (Inside IR35) Overview We're supporting a leading utilities client on a major service transformation programme and are looking for an experienced Service Operations Lead to help maintain operational stability during a transition to a new managed … service provider (MSP). This is a hands-on role focused on day-to-day IT operations, major incident management, and cross-supplier coordination, ensuring service continuity throughout the transition. Key Responsibilities Provide oversight of BAU IT operations across Incident, Major Incident, Problem ...

Title: Lead Major Incident Manager (Contract) Contract Type: Inside IR35/Inside Scope Duration: Initial 6-month contract (extension potential) Day Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme click apply for full job details ...

Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms. In this role, youll make an impact … analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post-release validations. ...

Support to manage and support critical enterprise AI based applications in a fast‐paced production environment. The role requires hands‐on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business‐critical platforms. In this role, you’ll make an impact … analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post‐release validations. ...

Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively … progressed, and resolved within agreed service levels Provide clear and timely updates to internal stakeholders and customer-facing teams on service status, risks, and incident progress Support major incident management and help coordinate communications during service outages or high-priority events Investigate root causes of repeat ...

week on-site, with occasional travel to Aalborg and Antwerp. Key Responsibilities Own service performance, SLAs, OLAs, reporting, and governance across Trading Infrastructure. Lead Major Incident Management (P1/P2), stakeholder communications, root cause analysis, and service recovery. Govern ITIL processes including Incident, Problem, Change, Configuration … Service Request Management. Maintain CMDB accuracy, service mapping, and dependency management to support operations and governance. Drive Post-Incident and Post-Change Reviews, ensuring lessons learned translate into measurable improvements. Use operational metrics and trend analysis to identify risks, improve service stability, and increase efficiency. Provide executive-level ...

major technology services organisation is building a new operational command capability in Belfast and is seeking experienced Senior Major Incident Managers to help lead and shape the function. These positions will work closely with the Head of Major Incident Management, taking ownership of high ...

major technology services organisation is building a new operational command capability in Belfast and is seeking experienced Senior Major Incident Managers to help lead and shape the function. These positions will work closely with the Head of Major Incident Management, taking ownership of high ...

Front Office Systems & Devices Manager to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other … passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems ...

## Production Management - Business Control Centre Global Lead - DirectorApplyremote type: Hybridlocations: London United Kingdom: Belfast United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: 25925327Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills … Production Management, strategic leadership, operational improvement, and strong stakeholder management pertaining to service disruptive technology events. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth ...

agreement of the successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day-to-day service delivery across Incident, Problem, Change, and other ITIL-aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage … metrics Maintain accurate service documentation and knowledge bases Coordinate resolver groups across the NDH(D) team, suppliers, and wider RN/MOD Lead on Major Incident Management and service-restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development ...

dealt with appropriately * Provide a professional service at all times * Ensure that all customer problems are resolved to a satisfactory conclusion * Ensure all Incident OLA and SLA's are met * Work in collaboration with other departments within the business * Major Incident management Required Skills: * Experience … verbal, written and listening) including an excellent telephone manner and strong customer service skills * Logical approach to troubleshooting, diagnosing and resolving problems * Experience of incident management on an ITSM system * Understanding of the creation of knowledge base documentation Infrastructure Operations Analyst In accordance with the Employment Agencies ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum ...

staff across service desk, infrastructure, cloud services, networking, and cyber security, driving service excellence, customer satisfaction, and continual service improvement. Key Responsibilities Team Leadership & Management Lead, manage, and develop a team of ~14 technical staff across multiple disciplines Conduct regular 1:1s, performance reviews, and coaching sessions Manage resource … processes Ensure timely response and resolution of incidents and service requests Act as an escalation point for complex or high-priority issues SLA & KPI Management Own and report on service desk performance against SLAs and KPIs Monitor metrics such as: First Response Time Resolution Time (MTTR) First Contact Resolution ...