11 of 11 Major Incident Management Jobs in the UK

Major Incident Manager/Major Incident Manager A fantastic opportunity has arisen for a Major Incident Manager/Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager/Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple global teams and resources to bring about the efficient and effective ...

someone who has operated in high-volume, always-on payment systems (ticketing, retail payments, transport, ecommerce, or similar) and has led teams through major incidents , ensuring rapid resolution, minimal financial impact, and continuous service improvement. Why This Role Is Critical Ticketing and payment platforms are live, customer-facing systems. … wrong, money stops flowing . As Ticketing Operations Manager, you will: Protect revenue by ensuring maximum uptime across all payment and ticketing channels Lead major incident response for payment and ticketing failures Own operational performance across systems used by millions of customers Manage and develop a high-performing ...

client is looking for a Major Incident/Change Analyst to join their team on a six month initial contract, working onsite in Wokingham on 24x7 rotational shifts including night shifts (12 hrs, 4 PM GMT onwards), weekends (12 hrs) and bank holidays. This role is Inside IR35. … Your Responsibilities: 1. Major Incident Coordination * Lead the response to P1/high severity incidents. * Bring together cross functional technical teams to diagnose and resolve issues. * Ensure the incident is worked on 24/7 until resolved, if required. 2. Communication & Stakeholder Management * Send comms (text ...

advise as and when needed, supporting the continued growth of client relationships. In addition, you will also be responsible for both contract and SLA management, keeping accurate technical documentation on projects worked. On top of this, you will also be responsible for leading major incident management … ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident management processes The Person : Background within IT Managed Services Previous working experience in a Service Delivery Manager role ...

quality, secure, and resilient services. You will build and drive experience-led outcomes (XLAs) alongside SLAs, automate the routine, shift left with strong knowledge management (KCS), and align operations with ITIL 4 practices and the SDI Service Desk Manager Standard. Partner across IT, 3rd Parties, and wider business teams … Parking in Preston City Centre. What youll be doing: - Own the Service Desk as the single point of contact (SPOC), covering incidents, requests, problems, major incidents, and communications. - Define, track, and improve SLAs and XLAs (employee experience, sentiment, FCR); publish transparent, business-aligned dashboards. - Establish Major Incident ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services ...

Desktop Support Engineer – Bournemouth Must have: O365, Active Directory, SCCM, Nice to have: Intune, McAfee, Citrix, Zscaler, Tenable, CrowdStrike, Fuze, Zoom, Asset Management System, JIRA, Service Now, Adobe products. As a Desktop Support Engineer, you will be based full-time in our office in Bournemouth, providing colleagues with hardware … timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, software installation (unpackaged apps), recovery, disposal, maintaining the CMDB and low-level comms room ...

Desktop Support Engineer – Bournemouth Must have: O365, Active Directory, SCCM, Nice to have: Intune, McAfee, Citrix, Zscaler, Tenable, CrowdStrike, Fuze, Zoom, Asset Management System, JIRA, Service Now, Adobe products. As a Desktop Support Engineer, you will be based full-time in our office in Bournemouth, providing colleagues with hardware … timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, software installation (unpackaged apps), recovery, disposal, maintaining the CMDB and low-level comms room ...

integration platforms within BFSI environments. You will combine deep TIBCO BW expertise with Site Reliability Engineering practices, CI/CD automation, and strong incident and change management to ensure platform resilience, regulatory compliance, and service continuity. Key Responsibilities Ensure 24 7 availability, performance, and reliability of TIBCO … BWCE platforms in production BFSI environments. Lead production support, major incident management, and root cause analysis for mission critical integrations. Apply SRE principles such as SLIs, SLOs, and error budgets to improve platform resilience and reduce operational risk. Build and manage Jenkins CI/CD pipelines ...

others. Act as a technical advisor authority and as one of several escalation points for other lines of service, taking part in major incident management and mentoring where appropriate. Work closely with the Principal Architect, jointly owning, creating, and maintaining NRW ICT principles, blueprints, reference designs … discipline and extensive relevant experience such as background in cloud, development; application, integration and/or data development. Extensive Azure IaaS and PaaS solution management, tooling, automation, scripting, and implementation experience. Extensive Intune and Autopilot solution management and implementation experience. Extensive knowledge of the use and configuration ...

Salary up to £45,000 | Full-time, office-based in Tamworth | Clear progression into leadership | Work with a fast-paced, growing MSP | Supportive management team | Training and development opportunities | Pension contribution | 22 days’ holiday + bank holidays (increasing with service) Must have’s Strong technical background at 2nd line … fast-paced environment Confident managing priorities, people and performance A proactive, customer-focused mindset Nice to have’s Previous Team Leader or management experience Experience monitoring SLAs, KPIs and service performance Exposure to complaint handling or major incident management Experience contributing to training plans or knowledge ...