1 to 25 of 83 Major Incident Management Jobs in the UK

# Major Incident Manager LeadManchesterApply for this job* Permanent* Experienced Professionals* Cloud Infrastructure Management* ID 493235-en\\_GB## **About the job you’re considering**An exciting opportunity to join Capgemini as a Major Incident Manager Lead, supporting a diverse portfolio of high-profile clients.In this … role, you will lead and oversee the end-to-end major incident management process, ensuring swift resolution and minimal business impact. You will be a confident decision-maker and analytical problem solver, thriving in high-pressure environments. As the primary point of contact during major incidents ...

Security Incident Management Analyst Location: Inverness or Preston | 5 days onsite Duration: 5 months possible extension Pay rate: up to £575 per day umbrella Clearance: Active SC clearance/UK sole national Role Description: The Security Incident Management Analyst operates within the Operational Integrator (OI) function … multi-supplier (SIAM) environment, supporting the governance and coordination of security incident management activities across suppliers. The role assists in ensuring security incidents are identified, tracked, escalated, and reported in accordance with client policies and agreed service levels. Working closely with suppliers, service management teams, and security ...

# Team LeaderInverness, ManchesterApply for this job* Permanent* Experienced Professionals* Cloud Infrastructure Management* ID 562457-en\\_GB## **About the job you’re considering**The SIAM Incident Management Team Leader is accountable for leading the Incident Management function within a complex multi-supplier environment, ensuring … governance, and resolution of incidents across integrated service providers. The role is responsible for providing day-to-day leadership, guidance, and development for the Incident Management team while driving a consistent and outcome-focused approach to incident management.The Team Leader oversees the end-to-end management ...

About the job you’re consideringThe SIAM Incident Management Team Leader is accountable for leading the Incident Management function within a complex multi-supplier environment, ensuring the effective coordination, governance, and resolution of incidents across integrated service providers. The role is responsible for providing … leadership, guidance, and development for the Incident Management team while driving a consistent and outcome-focused approach to incident management.The Team Leader oversees the end-to-end management of major, high-priority, and business-critical incidents, ensuring timely service restoration, minimising business impact, and maintaining ...

About the job you’re consideringThe SIAM Incident Management Team Leader is accountable for leading the Incident Management function within a complex multi-supplier environment, ensuring the effective coordination, governance, and resolution of incidents across integrated service providers. The role is responsible for providing … leadership, guidance, and development for the Incident Management team while driving a consistent and outcome-focused approach to incident management.The Team Leader oversees the end-to-end management of major, high-priority, and business-critical incidents, ensuring timely service restoration, minimising business impact, and maintaining ...

part of our investment in technology operations, we've established the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're looking for a highly experienced Senior Major Incident Manager to join and lead the team. You'll be responsible … maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex or time‐critical major incidents, support team members during high‐severity events, and ensure ...

## Major Incident ManagerAplikujremote type: Oparte na pakiecie Officelocations: Newtownabbeytime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: 10121193Purpose of the role: Office based – Belfast Be at the heart of real time action. Come and join the team. We’ve just launched our brand … Tech Ops Command Centre in Belfast at our Hillview House office, and we’re growing a high impact team of Major Incident Managers who thrive in fast paced, high visibility environments. This isn’t a role you can do from the sidelines, being on-site means ...

Xeinadin. The role ensures a consistent, reliable and customer-focused service experience for colleagues across the UK and Ireland.The post holder will lead service management, supplier performance, service reporting, major incident management and service improvement. They will establish and maintain a single service standard across … first-time fix rates, customer satisfaction and service responsiveness.• Champion an excellent end-user experience across all technology services.• Develop self-service, knowledge management and automation capabilities.• Ensure service transition from projects follows formal governanceITIL Service Management• Own Incident, Problem, Change, Request and Major Incident ...

Keep Critical Services Running When It Matters Most At Incite Insight, we believe great Major Incident Managers are more than process experts - they're calm under pressure, trusted by stakeholders and able to bring technical teams together to restore services quickly and effectively. We're working with … well-established organisation that relies on a high-performing IT operations function and we're looking for an experienced Major Incident Manager on contract who will play a key part in their team. If you enjoy taking ownership of major incidents, leading technical discussions and making ...

role responsible for delivering a high-performing, ITIL-aligned Service Desk capability, providing the central Single Point of Contact (SPOC) for end users across Incident Management, Service Request Fulfilment, workplace support, and user experience. You will lead the Service Desk Operations function, driving operational excellence, governance, service maturity … role is to transform the Service Desk from a reactive support function into a proactive Managed Services capability through process improvement, automation, knowledge management, shift-left initiatives, and data-driven operational insight. Working closely with Service Delivery Management, Technical Operations, Service Management functions, resolver teams, and customers ...

services during their shift period - including overnight, weekends and peak trading events. The role ensures that incidents are detected, triaged and resolved quickly, that major incidents are managed decisively, and that the customer, colleague and business impact of any disruption is minimised. This is an on-site (Leeds, West … senior on-shift decision-maker for all Technology operational matters during the shift. Lead the IT Command Centre team on shift, including monitoring analysts, incident responders and duty roles. Chair shift stand‐ups and checkpoint calls, ensuring clear priorities, ownership and next steps. Maintain real-time situational awareness across ...

services during their shift period - including overnight, weekends and peak trading events. The role ensures that incidents are detected, triaged and resolved quickly, that major incidents are managed decisively, and that the customer, colleague and business impact of any disruption is minimised. This is an on-site (Leeds, West … senior on-shift decision-maker for all Technology operational matters during the shift. Lead the IT Command Centre team on shift, including monitoring analysts, incident responders and duty roles. Chair shift stand-ups and checkpoint calls, ensuring clear priorities, ownership and next steps. Maintain real-time situational awareness across ...

specified Full-time Senior Executive Job Description Purpose of the role: Reporting directly to the Director of Managed Services, The Head of Service Management is responsible for the leadership, governance, performance and continual improvement of all IT Service Management (ITSM) functions within the Shared Managed Services business. … role provides strategic and operational leadership across the Service Desk, Major Incident Management, Problem Management, Change Management, Service Governance and Service Reporting functions. Working closely with customers, operational teams and senior stakeholders, the role ensures service excellence, operational efficiency, strong governance and continual enhancement ...

acts as a subject matter expert and network architect, driving the design and evolution of the network environment, providing expert-level technical leadership during major incidents, and working across multi-disciplinary teams to ensure network services underpin the organisation's operational and scientific mission. Working alongside the Network Manager … configured, resilient, secure, and performant. Beyond day-to-day operational responsibilities, the role carries explicit accountability for network architecture, strategic design, and cross-functional incident response. This role also attracts a market pay supplement of £6650 per annum (to be reviewed in February 2027). Main duties ...

Title: Senior/Lead Incident Response Engineer Type: Permanent Location: London – Hybrid The Opportunity We are working with a leading, technology-driven financial services organisation to appoint two Senior/Lead Incident Response Engineers on a permanent basis. These are senior-level positions within a highly sophisticated cybersecurity … environment, suited to candidates who have built their careers in cybersecurity engineering and have subsequently developed deep expertise in incident response and major incident management. The organisation is looking for individuals who have already operated through large-scale, high-impact and business-critical cyber incidents ...

year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 70,000 GBP + 10% Bonus Job responsibilities: 1. Service Desk & Incident Management L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route incidents to the correct resolver group … keeping knowledge and control within future autonomy. Major incident management: Coordinate major incidents end-to-end (e.g. authentication/M365 outages, store-down events), driving service vendor and other resolvers to resolution and clear user communication. Problem management: Turn recurring incidents into root-cause fixes ...

recruiting for a PLM Programme Manager to be based at our office/our customer’s site in Gaydon. Our Product Lifecycle Management (PLM) practice helps manufacturers build better products, define better processes, and reduce costs. As an engineering services organization, we use the processes and software we recommend … will coordinate across Service Operations, domain teams, delivery teams, support organizations, infrastructure and platform teams, supplier partners, and business stakeholders. The role will govern Incident, Problem, Change, and Release Management processes while continuously improving operational performance, governance, service maturity, and customer experience. Area of Responsibility Service Operations Management ...

programme. Working within the customer's Command Centre, you will act as Computacenter's senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely … with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective incident resolution and the ongoing protection of business-critical services. The successful candidate will bring strong operational leadership experience within a complex IT environment, combined with a broad understanding of enterprise infrastructure, service management ...

About the job you’re consideringCapgemini provides a service to a Private Sector organisation. You will be working as part of a Service Management delivery team.Reporting into the Head of GSMC, the Major Incident Manager is responsible for end-to-end management of all IT major … permanent fixForming collaborative action plans via the technical lead with specific actions, roles, and deadlines, and ensuring these are completed safely and within SLAMatrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolutionIssue all Major Incident communication and provide ...

About the job you’re consideringCapgemini provides a service to a Private Sector organisation. You will be working as part of a Service Management delivery team.Reporting into the Head of GSMC, the Major Incident Manager is responsible for end-to-end management of all IT major … permanent fixForming collaborative action plans via the technical lead with specific actions, roles, and deadlines, and ensuring these are completed safely and within SLAMatrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolutionIssue all Major Incident communication and provide ...

Capita in Belfast is seeking a Senior Major Incident Manager to lead the Major Incident Management team within a 24x7 incident response operation. You will coordinate complex incidents, ensure timely resolution within SLAs, and drive continuous improvement across Capita services. The role requires strong … leadership, expertise in ITIL-aligned incident management, and the ability to mentor staff while collaborating with cross-functional teams. #J-18808-Ljbffr ...

Service Analyst Our new IT Service Analyst , you'll join the IT Service Management team and play an important role in helping to deliver reliable and effective IT services across Jet2 . Working across Service Transition, Major Incident Management, Problem Management, Service Reporting and ServiceNow … visible across the business. You'll also support the ongoing administration and governance of ServiceNow, helping maintain data quality, process compliance and accurate management information. Benefits Hybrid working (we're in the office 2 days per week) Annual pay reviews 26 days holiday (plus Bank Holidays) Generous profit share ...

well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service … governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management ...

Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms. In this role, youll make an impact … analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post-release validations. ...

join its IT department. Reporting directly to the Head of IT , this role offers the opportunity to lead on infrastructure design, service improvement, major incident management and the delivery of strategic technology projects across a complex and evolving environment. This is an ideal position for a senior … secure, resilient and high-performing IT services. The Role As Systems Engineer, you will act as a senior technical authority responsible for the design, management and continual improvement of critical infrastructure platforms, network services and enterprise applications. You will take ownership of key systems, provide third-line support ...