1 to 25 of 29 Major Incident Management Jobs in the UK

LGBTQ+ business community. Please do not contact the recruiter directly. About the job you’re considering An exciting opportunity to join Capgemini as a Major Incident Manager Lead, supporting a diverse portfolio of high-profile clients. In this role, you will lead and oversee … major incident management process, ensuring swift resolution and minimal business impact. You will be a confident decision-maker and analytical problem solver, thriving in high-pressure environments. As the primary point of contact during major incidents, you will coordinate cross-functional teams, drive timely response ...

Title: Lead Major Incident Manager (Contract) Contract Type: Inside IR35/Inside Scope Duration: Initial 6-month contract (extension potential) Day Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management ...

Major Incident Manager A fantastic opportunity has arisen for a Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee … drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple global teams and resources to bring about the efficient and effective restoration of service. In addition to managing technical resolution, the team is expected to communicate progress within the wider ...

major technology services organisation is building a new operational command capability in Belfast and is seeking experienced Senior Major Incident Managers to help lead and shape the function. These positions will work closely with the Head of Major Incident Management, taking ownership of high … profile incidents while helping to drive operational excellence, service improvement and best-practice adoption across the wider Major Incident Management team. This is a leadership-focused role suited to professionals who have significant experience owning critical incident response processes, managing senior stakeholder communications, mentoring incident ...

Business Consultant – Incident Management Command & Control London or Birmingham (Hybrid) 6-Month Contract Up to £950 p/d (Umbrella) HSBC is looking for an experienced Business Consultant to lead the design and implementation of a Command & Control Centre (C3) for Incident Management. This role will focus … regulatory readiness across a complex banking environment. You’ll work closely with senior stakeholders across technology and business functions to establish best-in-class Major Incident Management capabilities. Job Responsibilities Define the C3 strategy, scope, and operating model, including roles, RACI, escalation paths, and success metrics (e.g. ...

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role … Salary: £45,000 – £55,000 Location: Preston (hybrid working - typically 3 days in the office) Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider ...

Major Incident Manager A fantastic opportunity has arisen for a Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: Major Incident Management within shift and OOH on rotation. Oversee … drive Incident Management activities, including the resolution of Major Incidents click apply for full job details ...

Senior/Principal Service Management Consultant (Contract) Location: Dublin, Ireland (Onsite) Contract Duration: 3- 6 months, starting 1 st July 2026, with potential extension Day Rate: 500–600 per day (depending on experience) Contract Type: Full-time Contract About the Opportunity We are seeking an experienced Senior/Principal … Service Management Consultant to support a major service transformation programme within a complex enterprise environment. This is an excellent opportunity for a seasoned consultant with expertise in organisational transformation, service management operating models, and stakeholder engagement. The successful candidate will play a key role in establishing ...

World Series; the PGA TOUR year-round in some markets; the FIM Endurance World Championship; The Ocean Race; the FIM Speedway GP and every major winter sports World Championship and World Cup event. Global Command Center (GCC): In the GCC, an Operations Engineer acts as part of a collaborative … team environment. It is the central nervous system of incidents, major incidents, service requests, and activities throughout production, broadcast engineering, editing, and production operations at the WBD, News & Sports, and Entertainment properties. Your New Role... The Operations Engineer receives incoming calls, communications and tickets, performs first-call triage, resolution ...

contract 14 months This role represents a great opportunity for a senior resilience and business continuity professional to lead the resilience programme for a major London location. You will take the lead in shaping, managing and delivering a robust resilience programme which incorporates business continuity planning, major incident management and crisis management planning. The role commences on a 14-month FTC. Your role will include: Shaping, managing, and setting the Resilience and Business Continuity strategy for the business, identifying priorities and future work streams to address changing circumstances and evolving risks. Formulate and embed resilience ...

Title: Lead Major Incident Manager (Contract) Contract Type: Inside IR35/Inside Scope Duration: Initial 6-month contract (extension potential) Day Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme click apply for full job details ...

Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms. In this role, you’ll make an impact … analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post-release validations. ...

Support to manage and support critical enterprise AI based applications in a fast‐paced production environment. The role requires hands‐on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business‐critical platforms. In this role, you’ll make an impact … analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post‐release validations. ...

Conduct performance reviews, appraisals, and development planning Manage team rotas and ensure adequate service coverage Provide coaching, mentoring, and ongoing support Deputise for senior management when required Technical Support & Incident Management Provide hands-on support during high-demand periods and major incidents Ensure correct triage … escalation of tickets Support major incident and business continuity responses Maintain familiarity with core systems and end-user technologies Service Improvement & Governance Identify trends and recurring issues, supporting problem management Lead or contribute to continuous service improvement initiatives Ensure compliance with ITIL best practices, security, and governance ...

Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively … progressed, and resolved within agreed service levels Provide clear and timely updates to internal stakeholders and customer-facing teams on service status, risks, and incident progress Support major incident management and help coordinate communications during service outages or high-priority events Investigate root causes of repeat ...

major technology services organisation is building a new operational command capability in Belfast and is seeking experienced Senior Major Incident Managers to help lead and shape the function. These positions will work closely with the Head of Major Incident Management, taking ownership of high ...

Front Office Systems & Devices Manager to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other … passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems ...

## Production Management - Business Control Centre Global Lead - DirectorApplyremote type: Hybridlocations: London United Kingdom: Belfast United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: 25925327Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills … Production Management, strategic leadership, operational improvement, and strong stakeholder management pertaining to service disruptive technology events. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth ...

agreement of the successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day-to-day service delivery across Incident, Problem, Change, and other ITIL-aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage … metrics Maintain accurate service documentation and knowledge bases Coordinate resolver groups across the NDH(D) team, suppliers, and wider RN/MOD Lead on Major Incident Management and service-restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development ...

operational leadership with technical awareness. The successful candidate will act as a central point of control, maintaining operational oversight across multiple domains while coordinating incident response and enabling effective decision-making. In simple terms, this role suits someone who can act as an operational commander with enough technical awareness … reduce noise and structure incidents * Control escalation pathways and prioritisation of incidents * Coordinate across SOC, NOC, infrastructure, and security teams * Support or initiate major incident management activities * Maintain logs, dashboards, and accurate operational records * Deliver clear handovers and continuous situational awareness across shifts Capability Profile This role ...

staff across service desk, infrastructure, cloud services, networking, and cyber security, driving service excellence, customer satisfaction, and continual service improvement. Key Responsibilities Team Leadership & Management Lead, manage, and develop a team of ~14 technical staff across multiple disciplines Conduct regular 1:1s, performance reviews, and coaching sessions Manage resource … processes Ensure timely response and resolution of incidents and service requests Act as an escalation point for complex or high-priority issues SLA & KPI Management Own and report on service desk performance against SLAs and KPIs Monitor metrics such as: First Response Time Resolution Time (MTTR) First Contact Resolution ...

Role The Network Engineer – L3 (UCC) provides advanced operational support, configuration management, and performance optimisation across unified communications platforms for financial services clients. This is a hands-on, client-facing role focused on resolving complex incidents, executing controlled changes, and maintaining high-performing, secure UCC environments. You will play … compliance requirements Maintain and validate configuration baselines across Teams Voice, Direct Routing, and endpoints Monitor and optimise service performance using CQD, analytics, and incident trends Administer UCC platforms including Teams, Exchange Online integration, and collaboration tools Collaborate with Network, EUC, vendors, and service teams to resolve dependencies Support major ...

infrastructure or managed services Strong VMware, Azure, Windows Server, and Linux expertise Experience with enterprise backup and disaster recovery solutions Proven technical leadership and major incident management experience Knowledge of ITIL service management and change control Scripting and automation experience (PowerShell and/or similar ...

strategic technology decisions are aligned with business priorities, operational requirements and long-term network evolution. Own the end-to-end technical solution for a major UK enterprise managed service customer. This is a dedicated, principal-level Cisco network engineering role on a complex, multi-site data network, the technical … authority the customer turns to. You'll be the senior technical voice the customer trusts during major incidents, the engineer who finds ways to improve the network and save money, and the person calm enough to stand the technical line when something sits outside the scope. The Business ...

incidents. Troubleshoot issues using logs, configuration reviews and SQL queries. Own incidents through to resolution, ensuring accurate prioritisation and SLA compliance. Participate in major incident management and provide timely customer updates. Perform first-line diagnostics and escalate issues where required. Ensure requests are validated, compliant and delivered … Strong troubleshooting and analytical skills. Good understanding of ITIL 4 principles. Strong SQL skills for querying, data validation and troubleshooting. Excellent communication and stakeholder management skills. If you'd like to hear more about this opportunity then please get in touch with any questions that you have ...