1 to 25 of 42 Major Incident Management Jobs in the UK

Description Job Title: Lead Major Incident Manager (Contract)Contract Type: Inside IR35/Inside ScopeDuration: Initial 6-month contract (extension potential)Day Rate: £450 per day pay rateLocation: HybridOverviewWe are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services.This role is responsible for driving effective incident governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes .The ...

delivery. Scope The role owns the design, implementation and ongoing operation of the core service‐governance layer across Technology Operations. This includes ITSM processes, major incident command, service catalogue and ownership model, change enablement governance, operational readiness, service reporting, knowledge management, problem management and the service … management interfaces with Engineering, Customer Operations, suppliers, CISO, Controls and legacy/TC07 teams. The role does not own product delivery, application development, engineering backlogs, vulnerability management, security policy, customer‐service tooling or traditional eyes‐on‐glass monitoring. It is accountable for ensuring that the operational process, governance ...

Title: Lead Major Incident Manager (Contract) Contract Type: Inside IR35/Inside Scope Duration: Initial 6-month contract (extension potential) Day Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management ...

Overview Purpose of the role: to support the implementation of major changes and improvements to the organization's IT service management practices by driving strategic initiatives to modernize, transform and future‐proof how the bank delivers and supports technology services. Organisational and role context is focused on establishing … running the service-management control plane for IT operations, aligning with Engineering, Product, Customer Operations, CISO, Controls, and the wider transformation programme. The role aims to make new technology services safe to launch, clear to operate and measurable once live, while avoiding siloed operations. Key Accountabilities Establish and operate ...

remote) Up to £500 per day (Umbrella) Contract until November 2027 Overview An exciting opportunity has arisen for an experienced Crisis Manager/Major Incident Manager to join a large-scale enterprise environment, taking ownership of critical service incidents and driving end-to-end recovery activities. You will … lead the response to major incidents, coordinating technical teams, senior stakeholders and business leaders to minimise service disruption, restore critical services, and ensure effective communication throughout the incident lifecycle Key Responsibilities Lead and manage Major Incidents across complex enterprise environments. Coordinate technical and business stakeholders during service ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Manchester Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high … impact leadership role combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Coventry Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high … impact leadership role combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management ...

major technology services organisation is building a new operational command capability in Belfast and is seeking experienced Senior Major Incident Managers to help lead and shape the function. These positions will work closely with the Head of Major Incident Management, taking ownership of high … profile incidents while helping to drive operational excellence, service improvement and best-practice adoption across the wider Major Incident Management team. This is a leadership-focused role suited to professionals who have significant experience owning critical incident response processes, managing senior stakeholder communications, mentoring incident ...

Life on the team As the Cyber Incident Readiness Lead, you will shape and define how Computacenter responds to and prepares for cyber incidents. This role is responsible for building, maintaining and evolving the end-to-end security incident management framework, alongside owning a structured security incident exercise programme that ensures the organisation is ready to respond when it matters. You will own how Security Incident Management operates across Cyber Security, ensuring the framework is clear, effective and continuously improved, from triage through to response and testing. This includes designing and running realistic incident ...

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role … Salary: £45,000 – £55,000 Location: Preston (hybrid working - typically 3 days in the office) Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider ...

Duration: 30/11/2027 RATE - £500 - £570 MUST BE PAYE THROUGH UMBRELLA Role Description: The role holder will adhere to the Group Major Incident Management processes & procedures to efficiently manage and communicate the recovery of IT services. Capture accurate incident lifecycle milestones & drive improvement … both technical and business calls with key teams and stakeholders. Build and maintain effective working relationships with IT colleagues and business partners. Once an incident has been recovered from, the role holder is responsible for ensuring that all known root cause details are documented and appropriately communicated via Major ...

Location: Havant (50% onsite) Contract: 6 months Rate: £550-£650/day (Inside IR35) Overview We're supporting a leading utilities client on a major service transformation programme and are looking for an experienced Service Operations Lead to help maintain operational stability during a transition to a new managed … service provider (MSP). This is a hands-on role focused on day-to-day IT operations, major incident management, and cross-supplier coordination, ensuring service continuity throughout the transition. Key Responsibilities Provide oversight of BAU IT operations across Incident, Major Incident, Problem ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident ...

Title: Lead Major Incident Manager (Contract) Contract Type: Inside IR35/Inside Scope Duration: Initial 6-month contract (extension potential) Day Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme click apply for full job details ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident ...

Support to manage and support critical enterprise AI based applications in a fast‐paced production environment. The role requires hands‐on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business‐critical platforms. In this role, you’ll make an impact … analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post‐release validations. ...

diverse portfolio of software and technology-enabled services. The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. This role operates at the intersection … product, client engagement, and service operations. It leads a global, multi-disciplinary service management delivery function and acts as the senior client-facing leader for service delivery, representing the function in key client relationships, executive escalations, and senior stakeholder engagements. The Role Service Strategy & leadership. Define and execute ...

Barclays is seeking a senior leader to drive IT service management and operational governance for its fintech‐scale payments platform. The role focuses on establishing and running a lean, control‐driven service-management framework across incident, change, knowledge and service catalogue processes. You will lead major incident management and post‐incident improvements in collaboration with Engineering, Platform and Customer Operations teams. #J-18808-Ljbffr ...

week on-site, with occasional travel to Aalborg and Antwerp. Key Responsibilities Own service performance, SLAs, OLAs, reporting, and governance across Trading Infrastructure. Lead Major Incident Management (P1/P2), stakeholder communications, root cause analysis, and service recovery. Govern ITIL processes including Incident, Problem, Change, Configuration … Service Request Management. Maintain CMDB accuracy, service mapping, and dependency management to support operations and governance. Drive Post-Incident and Post-Change Reviews, ensuring lessons learned translate into measurable improvements. Use operational metrics and trend analysis to identify risks, improve service stability, and increase efficiency. Provide executive-level ...

week on-site, with occasional travel to Aalborg and Antwerp. Key Responsibilities Own service performance, SLAs, OLAs, reporting, and governance across Trading Infrastructure. Lead Major Incident Management (P1/P2), stakeholder communications, root cause analysis, and service recovery. Govern ITIL processes including Incident, Problem, Change, Configuration … Service Request Management. Maintain CMDB accuracy, service mapping, and dependency management to support operations and governance. Drive Post-Incident and Post-Change Reviews, ensuring lessons learned translate into measurable improvements. Use operational metrics and trend analysis to identify risks, improve service stability, and increase efficiency. Provide executive-level ...

Incident and Problem Management Team Leader Location: Manchester Salary: £47k + Benefits Working pattern: Hybrid We are looking for an experienced Incident and Problem Management Team Leader to join a large public sector IT function. You will lead the Incident and Problem Management team … manage major incidents, drive root cause analysis and reduce repeat issues across business critical IT services. Key responsibilities • Lead Incident Managers and Problem Managers • Manage complex incidents and major incidents through to resolution • Lead RCA, PIRs and problem resolution activity • Work with internal teams, suppliers and managed ...

major technology services organisation is building a new operational command capability in Belfast and is seeking experienced Senior Major Incident Managers to help lead and shape the function. These positions will work closely with the Head of Major Incident Management, taking ownership of high ...