1 to 25 of 50 Major Incident Management Jobs in the UK

Preston | 5 days onsite Initial Contract to 31/03/2027 Pay : £500 - £600 Status: Inside IR35 Role Description: The Senior Security Incident Management Consultant operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of security incident management across … manage security incidents consistently, effectively, and in accordance with client policy, regulatory obligations, and operational risk requirements. Acting as the primary OI lead for incident governance, the consultant provides a consolidated view of incident risk, drives supplier accountability, and supports continual improvement across the incident management ...

Major Incident Manager Belfast Up to £70,000 + On-Call Payments Location: Belfast On-site Salary: £60,000 £70,000 depending on experience Clearance: Must be eligible for SC Clearance Were looking for an experienced Major Incident Manager to join a growing Major Incident Management function based on-site in Belfast. This is a great opportunity for someone who has genuinely owned and managed high-priority incidents within complex environments. Youll take control during critical incidents, coordinate technical and operational teams, and ensure clear communication with senior stakeholders through to resolution. ...

Security Incident Management Analyst Contract | 3 Positions Available Location: Inverness or Preston (5 Days Onsite) Rate: £440 - £480 per day (Inside IR35 Contract Duration: 6 months Clearance Required: Active SC Clearance About the Opportunity A leading consultancy is seeking three experienced Security Incident Management Analysts … Working within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, you will play a key role in coordinating and governing security incident management activities across multiple service providers. This position focuses on ensuring incidents are effectively tracked, reported, escalated, and evidenced throughout their lifecycle, while ...

PermanentLondon, UKPosted 2 weeks ago11779HS 75k – 100k per yearHead of Command Centre & Incident ManagementHybridWe are seeking an experienced and highly motivated Head of Command Centre & Incident Management to lead our UK Command Centre function. This is a critical leadership role responsible for ensuring the rapid restoration … technology services during major incidents, minimising business disruption, and driving operational excellence across the IT estate.You will lead a team of Incident Management professionals, providing strategic direction and operational oversight while acting as the central point of coordination during high-priority service disruptions. The role requires exceptional ...

Business Consultant – Incident Management Command & Control Location: London or Birmingham (Hybrid) Contract: 6-Month Contract Rate: Up to £950 per day (Umbrella) An opportunity has arisen with a global Tier 1 financial services organisation to lead the design and implementation of a Command & Control Centre (C3) for Incident … across large-scale business and technology functions. Working closely with senior stakeholders across technology and business functions, you will establish and embed best-practice Major Incident Management capabilities. Key Responsibilities Define the Command & Control Centre strategy, scope, and operating model, including roles, RACI matrices, escalation pathways ...

fieldClosing DateClosing Date:Advertising Salary:Salary Details:Salary Details:68,000 - 93,500SummaryReporting into the Head of IT Shared Support Services, the Senior Manager – Major Incident Management is accountable for leading, shaping and continuously improving the Group’s Major Incident Management capability across … Society and the Bank.The role provides strategic leadership, governance and oversight of the Major Incident Management function, ensuring the effective response, coordination and resolution of high-impact technology incidents.As the senior authority for Major Incident Management, this role is accountable for embedding best practice ...

Director, Incident & Problem ManagementWho We AreSolera is a global leader in data and software services, operating at scale across multiple regions, platforms, and products. Our Global IT organization underpins the reliability, availability, and performance of over 400+ products worldwide.The RoleWe are seeking a Director of Incident & Problem Management to lead our global NOC and Problem Management functions. This role is accountable for the end-to-end management of major incidents, operational stability, and root cause remediation across all regions and products.You will drive a step-change in operational maturity—moving from reactive incident ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist teams ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist teams ...

invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness: Support new service onboarding, service acceptance, transition into BAU support. Customer Management: Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance: Chair operational and service governance … forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management ...

continuous improvement of core enterprise technology services, ensuring high-quality, reliable and user-focused services across WPP. The role will own service performance, service management, and the service desk, while also leading key vendor and partner relationships to deliver strong operational outcomes and a consistently positive colleague experience.What … doing:Service Delivery LeadershipLead the end-to-end delivery of core services, inc. overseeing the Service Desk and owning Service Management to ensure stable, secure and reliable services for colleagues across WPP.Own operational service performance, with clear accountability for service quality, availability, responsiveness, resilience and continual improvement.Oversee service management ...

Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms. In this role, you'll make an impact … analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post-release validations. ...

incidents, ensuring they are resolved efficiently within agreed SLAs. Maintain detailed records of investigations and resolutions for reporting and analysis. Participation in problem management & major incident management, as required. Conduct audits on accounts/AD groups, including cleaning up leavers and users with revoked access.Support system … issues, performing high-level analysis, and keeping stakeholders informed.Offer testing for initiatives such as black building and DR scenarios.Implement a status page solution for incident updates.Collaboration & Stakeholder EngagementWork closely with cross-functional teams to ensure effective resolution of cases and incidents. Liaise with external managed service providers to support ...

Manage end-to-end IT service delivery, ensuring SLAs and KPIs are achieved. Act as the primary contact for suppliers and internal stakeholders. Own Major Incident Management, including participation in an on-call rota. Drive Continuous Service Improvement initiatives across services. Ensure compliance with governance, security, audit … Build strong relationships across technical teams, suppliers, and business stakeholders. Essential Experience Experience managing multiple managed service providers. Strong knowledge of ITIL and service management best practice. Experience with ITSM tools such as ServiceNow. Own Major Incident Management processes and supplier escalations. Drive ITIL service management ...

Command Centre during their shift, providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security.This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position. The successful candidate will sit across multiple specialist … ResponsibilitiesAct as the senior operational authority for the Command Centre during assigned shifts.Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations.Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues.Set operational priorities and ensure the appropriate specialist teams ...

subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service … service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumesManage incident escalation processes to minimise business impact and ensure timely resolution.Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans.Ensure accurate ...

seeking a Ticketing Systems Lead to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other … passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems ...

GoodEngland North West KnutsfordPermanent IT IT Operations Manager (Service Management & Site Reliability) – Permanent, KnutsfordHybrid – 3 days on site 2 days remoteRequired:- Proven experience managing cloud platforms in critical, always-on production environments. Demonstrable experience owning or operating services where uptime, data integrity, & regulatory compliance are critical. Azure Certification. Operations … Manager, Service Manager, or equivalent, with ownership of live services. Strong hands-on experience with ITIL service management practices, particularly Incident, Problem, Change, & Continual Improvement. Experience managing Customer Service/L1 support teams in a production environment. Working knowledge of Site Reliability Engineering (SRE) principles & operational risk management. ...

WORK WITHYou’ll join Bain’s Technology Solutions Group (TSG) and work closely with teams across Global Technology Operations, Product Engineering, Service Management, Security Operations, and other technology functions around the world.You’ll lead a globally distributed Tier 2 Operations capability spanning infrastructure, digital workplace, and cloud operations. … also lead our Vulnerability and Patch Management Centre of Excellence, partnering across technology and security teams to strengthen service reliability, operational consistency, vulnerability remediation, and readiness across our global technology environment.WHERE YOU’LL FIT WITHIN THE TEAMAs IT Operations Director, you’ll lead the day-to-day operations ...

GujralEmail: cv@nexusjobs.comTelephone: 020 7488 6900Apply for this job nowJob DescriptionSupport Analyst with 2nd Level Treasury Systems Support – FIS IntegrityFIS Integrity -Treasury and Risk Management System Support Analyst with 2nd Level experience.Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System.You must have at least 1 to 4 years experience of working with and supporting FIS Treasury and Risk Management System Integrity.This is a 2nd level implementation and support position.Operational Platform Monitoring & Treasury Process AssuranceEnsures uninterrupted execution of Treasury‐critical processes and protection of daily cash positioning, payment ...

appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management … region handholding of issues.Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.Engagement with ITIL processes including Major Incident management, problem management, change management etc.Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate ...

looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Production Management, strategic leadership, operational improvement, and strong stakeholder management pertaining to service disruptive technology events. By Joining Citi, you will become part of a global … financial services that enable growth and economic progress.The primary objective of the role is to lead a global team who coordinate exceptional response to major technology events (planned or unplanned) impacting our Services Business. Services as a business consists of multiple sub domains, Digital Access Channels, Payments processing, Investor ...

Application Support or Platform Engineering background who's ready to lead a team while remaining technically involved. You'll be responsible for operational excellence, major incident management and platform reliability, while helping shape the future direction of the platform through automation, monitoring and continuous improvement. What … Doing: Platform Operations Technical Leadership Team Leadership Stakeholder Management Continuous Improvement What They're Looking For: Essential Experience Strong background in Application Support or Platform Operations. Experience supporting bespoke business-critical applications. Previous leadership, mentoring or team management experience. Cloud platform experience (AWS preferred, Azure or GCP also ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … technology support teams, fostering a culture of accountability, collaboration, and continuous improvement. Monitor service performance through KPIs, SLAs, user feedback, and operational reporting. Support major technology projects, change initiatives, and process improvements. Drive adoption of approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams ...

resolve application incidents, coordinating internal technology teams and third-party suppliers where required.Provide timely communication to business stakeholders and the Service Desk throughout the incident lifecycle.Support Major Incident Management activities by coordinating technical teams, suppliers and business communications to minimise business impact and restore service … documentation are completed.Triage and escalate complex issues to internal technology teams and third-party suppliers where appropriate, ensuring timely resolution and communication throughout the incident lifecycle.Monitor application health, integrations, interfaces, scheduled processing and reporting feeds, proactively identifying issues before they impact business operations.Investigate application, integration, reporting feed and performance ...