Business Consultant – Major Incident Management, Command Centre
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
Define the vision, scope, and success measures for an Incident Management Command & Control Centre. Design the target operating model, including roles, responsibilities, RACI, coverage models, escalation paths, and decision rights. Establish a command structure aligned to ITIL and major incident management practices. Define management and coordination processes for major incidents, cyber/technology incidents, and wider business disruptions. Design and optimise end-to-end Major Incident Management processes from detection through closure. Develop situation reporting, executive updates, stakeholder management, problem handover, and root-cause analysis processes. Define severity ...