1 to 25 of 29 Major Incident Management Jobs in the UK

technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms … stability and resilience of business-critical production applications and technology services. This role requires strong Technology Operations experience, combined with a proven knowledge of Incident Management and Application Support.You will be expected to take ownership of high-severity production incidents, leading Major Incident bridges and providing ...

Major Incident Manager Location: Sheffield Day rate: Up to 600 per day inside IR35 Duration: Until end of March 2027 (view a view to extend) Type: Full time, 5 days a week Hybrid: 2-3 days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high-severity incidents, drive service recovery, manage stakeholder ...

DNA. Invest in us and we'll invest in you!. Job DescriptionOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures … ASPIRE Global Service Centre. This role is pivotal in ensuring compliance during both service transition and operational BAU, whilst driving continuous improvement associated with incident and request management, major incident management, problem management, knowledge management, quality management and change management. Key Responsibilities ...

services during their shift period - including overnight, weekends and peak trading events. The role ensures that incidents are detected, triaged and resolved quickly, that major incidents are managed decisively, and that the customer, colleague and business impact of any disruption is minimised. This is an on-site (Leeds, West … senior on-shift decision-maker for all Technology operational matters during the shift. Lead the IT Command Centre team on shift, including monitoring analysts, incident responders and duty roles. Chair shift stand-ups and checkpoint calls, ensuring clear priorities, ownership and next steps. Maintain real-time situational awareness across ...

applications, user access, connectivity and associated technical issues. Windows Desktop Support: Troubleshooting Windows Operating Systems, Desktop PCs, Laptops, Peripherals & End-User Devices. IT Service Management/Ticketing Systems: Logging, categorising, prioritising, investigating and resolving incidents and service requests through an IT ticketing platform. Incident Management & SLAs: Taking … business-critical applications and systems. IT Infrastructure Support: Working alongside internal Infrastructure teams & external Suppliers to investigate, escalate and resolve more complex technical incidents. Major Incident Support: Supporting major incident management, technical escalations & continual service improvement initiatives. Customer Service & Communication: Excellent communication skills, strong problem ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe … service portfolio, ensuring the reliable, effective and customer-focused delivery of technology services across the organisation. Working as part of the ICT management team, you will collaborate with internal teams, suppliers, project teams and stakeholders to ensure ICT services meet operational requirements and support organisational priorities. You will play ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe … service portfolio, ensuring the reliable, effective and customer-focused delivery of technology services across the organisation. Working as part of the ICT management team, you will collaborate with internal teams, suppliers, project teams and stakeholders to ensure ICT services meet operational requirements and support organisational priorities. You will play ...

Service Manager Key Responsibilities Service Leadership & Governance Own the end-to-end performance, governance, and continual improvement of IT services. Develop and maintain service management strategies, operating plans, and improvement roadmaps. Act as the senior service management lead, ensuring business priorities are translated into effective service outcomes. Chair … service reviews and governance forums, providing clear updates on performance, risks, financials, and improvement activities. Service Desk Management Lead and develop the Service Desk function, including Service Desk Agents and Service Analysts. Ensure consistent processes for incident and service request intake, triage, prioritisation, routing, communication, and fulfilment. ...

wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent … knowledge articles that improve service quality and support efficiency. Identify recurring issues and trends, contributing to continuous service improvement initiatives. Support wider IT Service Management activities, including Incident Management, Request Fulfilment, Change Management, Major Incident Management, and Problem Management. Essential and Desirable Criteria ...

wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent … knowledge articles that improve service quality and support efficiency. Identify recurring issues and trends, contributing to continuous service improvement initiatives. Support wider IT Service Management activities, including Incident Management, Request Fulfilment, Change Management, Major Incident Management, and Problem Management. Essential and Desirable Criteria ...

role, with o pportunity to lead and shape a growing support function. This role combines team leadership with technical problem-solving. You'll own major incident management, act as the escalation point for critical issues, and work closely with engineering teams to ensure problems are resolved quickly … comfortable taking charge during outages, coordinating stakeholders, and driving issues through to resolution. Responsibilities Lead, mentor and develop a team of support engineers. Own major incident management and serve as the escalation point for critical issues. Coordinate cross-functional teams during outages and service disruptions. Remain hands ...

role, with o pportunity to lead and shape a growing support function. This role combines team leadership with technical problem-solving. You'll own major incident management, act as the escalation point for critical issues, and work closely with engineering teams to ensure problems are resolved quickly … comfortable taking charge during outages, coordinating stakeholders, and driving issues through to resolution. Responsibilities Lead, mentor and develop a team of support engineers. Own major incident management and serve as the escalation point for critical issues. Coordinate cross-functional teams during outages and service disruptions. Remain hands ...

contact the recruiter directly. About the job you’re considering We have an exciting opportunity to join our team as a Problem, Incident & Change Manager! In this pivotal role, you will be responsible for ensuring the effective management of incidents, problems, and changes across the service landscape, maintaining … service stability while driving continual service improvement. As the Problem, Incident & Change Manager, you will apply a proactive and predictive mindset to identify and address risks before they impact services, whilst leading the coordination and governance of major incidents, root cause investigations, and change activities. You will work ...

excellent opportunity to join our team as a SIAM Event Analyst. In this role, you will be responsible for monitoring, analysing, and coordinating the management of IT events across a multi-supplier service environment. You will play a key role in ensuring that events are identified, assessed, and escalated … maintain operational stability. Working within the SIAM function, you will collaborate closely with internal support teams and external service providers to drive effective event management practices, improve service performance, and support the continuous enhancement of operational processes. Your ability to analyse event trends, facilitate cross-supplier coordination, and provide ...

opportunity you're looking for. NHS Shared Business Services (NHS SBS) is expanding its Infrastructure team to increase capacity across Microsoft Azure, Identity Management and wider technical projects. This is a growth role within an established team of around 15 infrastructure professionals, ranging from apprentice and junior engineers through … travel may be required for specific projects or business needs. What you'll be doing: Leading and delivering infrastructure projects across Microsoft Azure, identity management and core infrastructure technologies. Acting as a subject matter expert, providing technical guidance, evaluation and implementation support for new and existing solutions. Supporting third ...

timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, packaged and unpackaged software installs, recovery, disposal, low-level comms room support and maintaining … know it’s the right role for you too. You will need: • Demonstrable knowledge of build systems on SCCM and Intune mobile device management as a technically skilled Deskside Support Engineer • An engaging and customer focused attitude, with proven customer service skills • Exceptional verbal and written communication skills, with ...

Provide strategic leadership to user support and digital workplace teams, creating a high-performing, customer-focused service culture. Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures. Own major incident management, confidently engaging technical teams, business users and senior … leaders during critical issue. Manage complex supplier relationships and procurement activity, ensuring value for money and effective service delivery. Build capability through coaching, performance management and learning and development across teams. Bring extensive experience of IT service management leadership, enterprise technology and excellent communication skills. About ...

will act as a senior technical escalation point within the support team, working closely with Helpdesk Engineers, Field Engineers, Project Engineers, and Technical Management to resolve advanced technical issues, support customer infrastructure, and contribute to ongoing service improvements. This role combines remote support, project work, and occasional on-site … endpoint infrastructure Take ownership of complex technical problems through to resolution, coordinating with internal teams and third-party suppliers where required Participate in major incident management, providing technical expertise and supporting rapid service restoration Provide technical input into projects, migrations, upgrades and new technology deployments Identify opportunities ...

Services Engineer (4th Line) to join our Technical Services team in Sheffield. This is a senior technical role covering solution design, project delivery and major incident management, for both our clients and our own internal systems. Youll be a trusted advisor to clients and colleagues … Service Desk and Engineering teams. Youll coordinate the technical response, carry out root cause analysis and put preventative measures in place. Youll keep clients, management and colleagues updated throughout. Youll also support the design and improvement of our internal IT infrastructure, security initiatives, and business continuity and disaster recovery ...

performance incidents. Maintaining accurate ticket updates, technical documentation, and knowledge base articles. Collaborating with internal teams, customers, and third-party suppliers. Participating in major incident management and structured shift handovers. Delivering excellent customer service within a fast-paced 24/7 support environment. Essential skills Previous experience … Line Service Desk, IT Support, or Service Engineer roles. Experience working within an MSP (Managed Service Provider) environment. Strong troubleshooting and incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication ...

teams across the region, setting standards, building capability, and driving accountability in support of business-critical operations.Act as the regional escalation leader for major incidents, service risks, and operational issues, ensuring rapid resolution, clear communication, and effective business decision support.Own regional vendor and partner performance, ensuring effective multi-vendor … leadership of workplace services across manufacturing, laboratory, warehouse, and office environments, including experience operating within GxP and other regulated frameworks.Demonstrated success owning service performance, major incident management, and supplier delivery with a strong focus on reliability, compliance, and user experience.Excellent stakeholder engagement at senior business level, including ...

role, with o pportunity to lead and shape a growing support function. This role combines team leadership with technical problem-solving. You'll own major incident management, act as the escalation point for critical issues, and work closely with engineering team click apply for full job details ...

largest complex enterprise scale organisations internationally. You are: An experienced Logistics Systems Support Specialist candidate with in depth experience of: Intralogistics - Automation, Operational, Process Major Incident Management & Operational support experience Controls, WMS, WCS Key Stakeholder, Client Engagement The Opportunity Exciting opportunity To join and grow and develop ...

complex enterprise scale organisations internationally. You are: An experienced Logistics Systems WMS Support Specialist candidate with in depth experience of: Intralogistics - Automation, Operational, Process Major Incident Management & Operational support experience Controls, WMS, WCS Key Stakeholder, Client Engagement The Opportunity Exciting opportunity To join and grow and develop ...

largest complex enterprise scale organisations internationally. You are: An experienced Systems Operations Specialist candidate with in depth experience of: Intralogistics - Automation, Operational, Process Major Incident Management & Operational support experience Controls, WMS, WCS Key Stakeholder, Client Engagement The Opportunity Exciting opportunity To join and grow and develop with ...