18 of 18 Major Incident Management Jobs in the UK

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our London based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: •Have a sound understanding … ITIL framework and practical experience in operating ITIL-aligned problem management processes. •Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. •Mentor Major Incident Managers. •Conduct Major Incident Reviews. •Champion for the problem management ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding … ITIL framework and practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management ...

Title: Incident Management Analyst/Major Incident Analyst Contract Type: Temporary Daily Rate: Circa £450/Day Contract Length: 12 Months Location: Chester Office (4 days in the office) Working Pattern: Full Time Shift: Sunday-Thursday or Tuesday-Saturday (07:00 - 16:00) Are you ready … take on a pivotal role in a high-energy environment? Join our dynamic Global Command centre team as an Incident Management Analyst and become a critical player in ensuring the availability and performance of technology services! About the Role: As part of our commitment to operational excellence ...

Title: Incident Management Analyst/Major Incident Analyst Contract Type: Temporary Daily Rate: Circa £450/Day Contract Length: 12 Months Location: Chester Office (4 days in the office) Working Pattern: Full Time Shift: Sunday–Thursday or Tuesday–Saturday (07:00 – 16:00) Are you ready … take on a pivotal role in a high-energy environment? Join our dynamic Global Command centre team as an Incident Management Analyst and become a critical player in ensuring the availability and performance of technology services! About the Role: As part of our commitment to operational excellence ...

Desk Team Leader (24x7) is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Service Desk and Incident Management process activities are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders … Technology (CST) division and reporting to the Service Delivery Manager – Service Desk, the successful candidate will be responsible for delivering IT Service Desk and Incident Management to NEC and our customers. The role will have direct line management responsibility as well as functional management responsibility ...

Senior IT Problem and Major Incident Manager Location: Glasgow or London Salary: Up to £85,000 per annum Employment Type: Full-time About the Role We are seeking a highly experienced Senior IT Problem and Major Incident Manager to join our team. In this critical role … will manage the full lifecycle of problems, ensuring timely resolution and minimizing impact on the organization. You will also provide Major Incident Management capability within the UK timezone, handling critical situations and ensuring effective communication with stakeholders. Key Responsibilities Own and manage the lifecycle of problems, driving ...

Head of Service Management & Operations role is responsible for establishing and maintaining world-class service management practices and operational excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position … involves financial and operational oversight of all service management and operations teams, ensuring transparent service delivery with high availability standards and rapid incident resolution. The role manages and limits operational risk to customers while delivering measurable business value through optimised service operations. Key Responsibilities & Requirements Service Management ...

major global organisation based in Glasgow (hybrid) are looking for an experienced Senior IT Service Manager , to join their growing operations team. If you're passionate about ITIL, thrive in high-pressure situations, and love driving improvements that make a real impact - then it could be a great fit. … Opportunity You'll be joining a large tech environment where you'll take full ownership of the Problem Management practice while also playing a key role in managing major incidents within the UK. You'll be heavily involved in shaping process, influencing stakeholders, mentoring incident managers ...

advise as and when needed, supporting the continued growth of client relationships. In addition, you will also be responsible for both contract and SLA management, keeping accurate technical documentation on projects worked. On top of this, you will also be responsible for leading major incident management … ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident management processes The Person : Background within IT Managed Services Previous working experience in a Service Delivery Manager role ...

advise as and when needed, supporting the continued growth of client relationships. In addition, you will also be responsible for both contract and SLA management, keeping accurate technical documentation on projects worked. On top of this, you will also be responsible for leading major incident management … ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident management processes The Person : Background within IT Managed Services Previous working experience in a Service Delivery Manager role ...

title : Incident Manager & MIM Specialist Location :Reading OR London, UK(Onsite-5 days) Type of Employment - Permanent Job Overview: The Incident Manager & MIM Specialist will be responsible for managing and resolving critical incidents (P1/P2) across Telco IT systems, ensuring minimal business impact and timely communication. This … role demands strong technical coordination, crisis management skills, and the ability to work under pressure in a fast-paced environment. The position requires hands-on experience in ITIL-based incident processes, Telco application support, and exposure to infrastructure and cloud technologies. Key Responsibilities 1. Incident Handling & Coordination ...

summary This rile is a senior leadership role accountable for the reliable, high-quality delivery of frontline IT services across GSTT. Leading Service Desk, Incident and Problem Management, Request Fulfilment, & Service Reporting, you will own day-to-day operational performance in one of the most complex healthcare environments … benchmark for digital service excellence? Main duties of the job As Head of Service Operations, you will: Lead the operational performance of key service management functions, including the IT Service Desk, Incident and Problem Management, Request Fulfilment, and Service Reporting. Ensure technology services are resilient, scalable ...

services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive … portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This ...

Serve as the primary customer-facing contact, building trusted relationships and acting as the champion for assigned customer accounts within Vista. Contract and SLA Management: Manage customer contracts and Service Level Agreements, including regular reviews, negotiations, and reporting on SLA performance and compliance. Lead major incident management … Lead continual improvement initiatives, such as process re-engineering, automation, and innovation within service delivery, to drive efficiency and customer satisfaction. Risk and Compliance Management: Identify service delivery risks, maintain compliance with relevant standards (e.g., ISO 270001,ISO20000, GDPR), and lead remediation actions where required. Stakeholder and Relationship Management ...

main point of contact for a portfolio of managed service customers Owning contracts and SLAs, including reviews, reporting, and improvement plans Leading major incident management, coordinating technical teams and keeping customers informed Working closely with senior customer stakeholders, translating service performance into plain English Managing third-party … Managers where required What we re looking for Ideally some previous experience within IT Managed Services Strong working knowledge of ITIL and IT Service Management processes Experience in a customer-facing delivery or service leadership role Comfortable managing senior stakeholders and supplier relationships Confident communicator who can handle pressure ...

main point of contact for a portfolio of managed service customers Owning contracts and SLAs, including reviews, reporting, and improvement plans Leading major incident management, coordinating technical teams and keeping customers informed Working closely with senior customer stakeholders, translating service performance into plain English Managing third-party … Managers where required What we’re looking for Ideally some previous experience within IT Managed Services Strong working knowledge of ITIL and IT Service Management processes Experience in a customer-facing delivery or service leadership role Comfortable managing senior stakeholders and supplier relationships Confident communicator who can handle pressure ...

lead the Enterprise Applications function for a large, complex organisation. This role will oversee day-to-day application operations, system enhancements, technical upgrades and major incident management, while supporting the integration of a broad applications estate into a wider group environment. Responsibilities include: Leading the delivery … driving a culture of high performance Overseeing daily operations of core enterprise applications Managing and maintaining key systems such as ERP, CRM, HR, document management and other critical business applications Developing technical roadmaps, planning upgrades and ensuring applications remain secure and up to date Leading Business Continuity and Disaster ...

lead the Enterprise Applications function for a large, complex organisation. This role will oversee day-to-day application operations, system enhancements, technical upgrades and major incident management, while supporting the integration of a broad applications estate into a wider group environment click apply for full job details ...