1 to 25 of 31 Major Incident Management Jobs in the UK

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the job you’re considering The SIAM Incident Management Team Leader is accountable for leading the Incident Management function within a complex multi-supplier environment, ensuring the effective coordination, governance … resolution of incidents across integrated service providers. The role is responsible for providing day-to-day leadership, guidance, and development for the Incident Management team while driving a consistent and outcome-focused approach to incident management. The Team Leader oversees the end-to-end management ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Manager Consulting Delivery - Major Incident & Problem Management Position Description At CGI, we help clients transform critical IT services into resilient, high-performing experiences that deliver measurable business value. … Manager, Consulting Delivery specialising in Major Incident Management and Problem Management, you'll shape how complex services perform, lead teams through continual improvement, and build trusted relationships with senior clients and partners. You'll have the autonomy to influence strategy and develop innovative, while being backed ...

will provide leadership, governance and operational control across the Out of Hours service, ensuring the shift operates with clear ownership, disciplined execution and effective management oversight. The role is accountable for maintaining service stability, leading Major Incident Management activity, managing operational risk and ensuring all events … incidents, escalations and handovers are controlled in line with agreed service management processes. You will act as the shift authority for operational decision-making, coordinating Senior and Junior Out of Hours Analysts, technical resolver teams, suppliers and stakeholders to ensure activity is prioritised, progressed and governed effectively. The role ...

experienced AI Delivery Lead to lead AI and technology initiatives within a Financial Crime Compliance environment. The role combines AI delivery with Customer Crisis Management and incident management , with around 35% of the role focused on operational support, customer-impacting incidents and continual service improvement . … GenAI, automation and technology initiatives from concept through to adoption. Translate business objectives into delivery plans, measurable outcomes and benefits. Support Customer Crisis Management and Major Incident Management , coordinating teams during customer-impacting issues. Lead Root Cause Analysis, post-incident reviews and corrective actions. Identify ...

Major Incident Manager Location: Sheffield Day rate: Up to 600 per day inside IR35 Duration: Until end of March 2027 (view a view to extend) Type: Full time, 5 days a week Hybrid: 2-3 days in the office, remainder remote working Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management? We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high-severity incidents, drive service recovery, manage stakeholder ...

Incident & Problem Analyst coordinates incident response and drives problem management across HL's enterprise technology estate, ensuring rapid service restoration, reduced repeat failure, and improved operational resilience. Operating within Service Assurance, the role provides run-time control and governance across heritage, cloud, and third-party services, working … root cause insight, known errors, and permanent fixes while protecting service stability and client outcomes. What you will be doing Coordinate end-to-end incident management, including Major Incidents, ensuring rapid service restoration, clear communications, and accurate record keeping. Act as a Service Assurance control point during ...

services during their shift period - including overnight, weekends and peak trading events. The role ensures that incidents are detected, triaged and resolved quickly, that major incidents are managed decisively, and that the customer, colleague and business impact of any disruption is minimised. This is an on-site (Leeds, West … senior on-shift decision-maker for all Technology operational matters during the shift. Lead the IT Command Centre team on shift, including monitoring analysts, incident responders and duty roles. Chair shift stand-ups and checkpoint calls, ensuring clear priorities, ownership and next steps. Maintain real-time situational awareness across ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe … service portfolio, ensuring the reliable, effective and customer-focused delivery of technology services across the organisation. Working as part of the ICT management team, you will collaborate with internal teams, suppliers, project teams and stakeholders to ensure ICT services meet operational requirements and support organisational priorities. You will play ...

well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service … governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management ...

join its IT department. Reporting directly to the Head of IT , this role offers the opportunity to lead on infrastructure design, service improvement, major incident management and the delivery of strategic technology projects across a complex and evolving environment. This is an ideal position for a senior … secure, resilient and high-performing IT services. The Role As Systems Engineer, you will act as a senior technical authority responsible for the design, management and continual improvement of critical infrastructure platforms, network services and enterprise applications. You will take ownership of key systems, provide third-line support ...

Service Management Lead owns the IT service management practice across IT Service Operations and must show that it works. The role leads the Service Management team, sets how incident, problem, change and release, knowledge and configuration management are run, and gives risk, audit … regulator evidence that service controls are working. The role owns the processes, and the Service Management team runs them day to day: coordinating major incidents, running change approval, leading problem investigations, and keeping configuration data accurate. Cloud Operations, Application Support, and the engineering teams run and support ...

being office based 3 days a week, 2 days working from home. Purpose of Job You will lead the organisation's enterprise-wide Crisis Management and Business Continuity capabilities, ensuring effective preparation for, response to, and recovery from operational, technology, cyber, regulatory, geopolitical and reputational events. Acting … senior authority for Crisis Management and Business Continuity, you will provide strategic guidance to senior leadership, drive resilience initiatives, support regulatory engagement and help protect critical services, customers, employees and the organisation's reputation. Accountabilities & Responsibilities Lead and continuously enhance the Crisis Management and Business Continuity frameworks across ...

subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining … single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded. Monitor ...

Front Office Systems & Devices Manager to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other … passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems ...

postholder is responsible for leading, managing and developing the Digital Customer Experience function, encompassing 1st, 2nd line support services, requesting and ITIL-aligned Service Management functions. The role holds accountability for service performance, customer outcomes and the effective management of teams delivering support across multiple organisations. … effective leadership across Digital Customer Experience, setting clear strategic direction, performance expectations and service standards, and fostering a customer-centred, outcomes-focused culture. Lead major incident management, coordinating stakeholders and communications, and ensuring post-incident learning drives service improvement. Act as the senior escalation point ...

activities. Key Responsibilities Provide specialist support for complex Microsoft 365 incidents, requests, and operational issues. Increase 2nd Line support throughput and technical capability. Improve incident triage, diagnosis, and resolution processes. Reduce service backlog and improve overall time-to-resolution metrics. Improve first-time and 2nd Line resolution rates across … Microsoft 365 technologies. Minimise avoidable escalations to 3rd Line support teams through enhanced troubleshooting and escalation quality. Support major incident management and service stabilisation activities. Create and maintain operational documentation, including: Run books Standard Operating Procedures (SOPs) Troubleshooting guides Knowledge articles Deliver structured knowledge transfer through: Team ...

engineering standards, governance and technical assurance processes. - Leading engineering strategy, roadmaps and service modernisation initiatives. - Owning platform reliability, operational resilience and service performance. - Leading major incident response and supporting critical 24/7 services. - Managing technical risks, dependencies and architectural decisions. - Coordinating delivery across engineering, development, operations … pipeline design, implementation and support. - Docker and containerised platforms. - Linux administration. - Platform engineering and infrastructure ownership. - Technical governance, assurance and engineering standards. - Live service management and 24/7 operational support. - Incident, change and problem management. - Leadership of engineering and cross-functional teams. - Major incident management ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … technology support teams, fostering a culture of accountability, collaboration, and continuous improvement. Monitor service performance through KPIs, SLAs, user feedback, and operational reporting. Support major technology projects, change initiatives, and process improvements. Drive adoption of approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams ...

support, and continuous improvement of Cisco telephony and video conferencing platforms , ensuring resilient communications across secure Defence networks. You'll lead project implementations, support major incident resolution, and provide technical expertise across complex Cisco UC environments. Key Responsibilities Deliver and implement Cisco Telephony and Video Conferencing projects. … Cisco Unified Communications technologies. Troubleshoot and resolve complex incidents and support major incident management activities. Conduct root cause analysis and contribute to service improvement initiatives. Produce and maintain HLDs, LLDs, and operational documentation. Perform hardware and configuration testing. Provide technical mentoring and knowledge transfer to engineering teams. ...

while driving continuous improvement across the cloud estate. Key responsibilities include: Acting as the primary operational contact and escalation point for AWS services. Leading major incident management and driving timely resolution with internal and external partners. Monitoring and managing service performance against SLAs, KPIs, and operational targets. … Driving continual service improvement initiatives and operational excellence programmes. Managing governance across incident, change, release, and transition processes. Conducting root cause analysis and implementing preventative measures. Overseeing AWS infrastructure operations across compute, storage, networking, and security services. Ensuring compliance with security, audit, and regulatory requirements. Working closely with Cloud ...

SERVICE MANAGER Financial Services Client | London (Hybrid, 3 days in office) | Permanent THE ROLE Lead service management for a critical financial services organization. Own incident escalation, problem management, and vendor governance across high-volume trading systems. KEY RESPONSIBILITIES Act as senior escalation point for incidents and major incident management Lead root cause analysis, trend analysis, and process improvements Design service measures, SLAs, and monthly reporting Manage third-party vendors and service providers Oversee change, release, and capacity management On-call support including out-of-hours critical periods WHO YOU ARE Essential: ITIL qualified ...

SERVICE MANAGER Financial Services Client London (Hybrid, 3 days in office) Permanent THE ROLE Lead service management for a critical financial services organization. Own incident escalation, problem management, and vendor governance across high-volume trading systems. KEY RESPONSIBILITIES Act as senior escalation point for incidents and major incident management Lead root cause analysis, trend anal click apply for full job details ...

controls, contingencies and DR solutions are in place Formulate and drive IT modernisation and continuous improvement initiatives Overall responsibility for the ISO 27001 Information Management Security System (ISMS) and ISO 22301 Business Continuity Management System (BSMS) Lead the design and delivery of future technical solutions, integrating strategic planning … design, and implementation to help the business and colleagues excel Own the hands-on technical management of back office corporate IT infrastructure Manage third parties to ensure services delivered is to ITIL standards and compliant to contracts including attending service reviews and monitoring KPIs Ensure compliance with IT security ...

enhance efficiency and user satisfaction. Implement and maintain ITIL best practices for the delivery of Service Desk function. Act as an escalation point for major incidents, ensuring timely resolution and effective communication with stakeholders. Collaborate with the ITSM team to support business users with incident and service requests. … Collaborate with other IT functions to identify root causes and prevent recurrence of critical issues. Providing OOH Major Incident Management on a rota basis to ensure Major Incidents are managed to resolution as quickly and safely as possible. Key Experience for the Global Service Desk Manager ...

ownership of incidents and service requests, driving them to resolution. Conduct detailed technical investigations and root cause analysis of Linux and infrastructure issues. Support Major Incident Management activities and maintain accurate incident records. Monitor platform health, performance, and capacity using enterprise monitoring tools. Develop and maintain … resolution. Utilises structured troubleshooting techniques to diagnose complex technical problems. Builds strong relationships with technical colleagues, customers, and suppliers. Remains calm and effective during major incidents. If you are an experienced Linux Operations Analyst, Linux Systems Administrator, or Platform Support Engineer looking to make a significant impact within ...