Remote Customer Infrastructure Specialist
- Location
- Swansea, Glamorgan, United Kingdom
risk, maintain compliance and support seamless business continuity. Key Responsibilities: Monitor customer backup environments for errors, failed jobs and other anomalies Investigate and resolve system alerts before they impact client operations Support the ongoing management and deployment of Proactive Customer Solutions such M365 Protect, Patching etc. … implement preventative solutions Analyse backup job reports, success rates and performance metrics to identify trends and optimisation opportunities Plan, test, and deploy security and system patches across client infrastructure Skills & Experience: Prior experience in an IT or Telecom Support or Delivery role, typically at a second line level. Strong ...