1 to 25 of 32 Microsoft 365 Jobs in the North East

experience working in an IT technical environment. This role will be 50% leadership, 50% hands-on, so you need excellent knowledge of Windows Server, Active Directory, Exchange Online, Intune & Microsoft 365 Experience as an IT Helpdesk Team Leader or IT Manager/IT Service Desk Team Leader or Manager/Senior IT Support Analyst Excellent experience in … Desktop support around Windows Server, Active Directory, Exchange Online, Intune & Microsoft 365 Experience in managing IT assets and developing IT workflows, automation and processes Team leading/mentoring experience This is a fantastic role for one of Newcastle's leading companies. You shall join a medium-sized IT team. As the IT Manager, you will lead a … Helpdesk and define and measure KPIs for the helpdesk team. Duties include: You will manage the IT Helpdesk team, developing and assisting members of the IT team Lead on Microsoft Desktop support projects Involved in the change management process and develop + deliver Service Level Agreements (SLAs) Have a huge impact on the overall IT strategy at a senior More ❯

People are looking to recruit an experienced AI Trainer. This role is responsible for developing and delivering innovative AI training programmes, with a focus on embedding AI technologies like Microsoft 365 Copilot into organisational processes through structured skills bootcamp and apprenticeship delivery models. The Trainer will support digital transformation by upskilling individuals to become in-house digital … blend of face-to-face workshops and ongoing consultancy-style support aligned to apprenticeship standards. Role responsibilities and requirements: Design and deliver comprehensive AI training programmes, including high-level Microsoft 365 Copilot leadership workshops and wider AI integration pathways. Create and maintain high-quality training materials such as presentations, user guides, integration roadmaps, and case study-based … prompt engineering, AI risk mitigation, ethical considerations, and change leadership to ensure responsible, scalable adoption. Align learning delivery with organisational needs, helping teams to build AI adoption roadmaps, configure Microsoft 365 Copilot, and extend functionality using Power Platform and Azure AI. Monitor learner progress to ensure learning continues and learners achieve in a timely manner. Ensure systems More ❯

to senior engineers where necessary. Deliver excellent customer service and communicate clearly with users of all technical levels. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is … part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services Learn … technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell. 90% of QA More ❯

Communicate with customers via phone, email, remote access, and a ticketing system. Assist with server and data backups to ensure secure storage and recovery. Configure hardware and software using Microsoft Intune and Google Workspace Use Wireshark to monitor network performance, diagnose IP address conflicts, and detect network flooding. Use Event Viewer to monitor system and application logs for troubleshooting. … become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. Expert:Microsoft 365 Fundamentals (MS-900 Microsoft 365 Fundamentals) Bespoke:Problem Solving & Innovation; IT Helpdesk Customer Service Fundamentals Next Steps: To apply, please submit your CV More ❯

Essential Criteria: Experience: Minimum 2–3 years in an IT support or technician role. Technical Skills: Installation, configuration, and maintenance of desktops, laptops, and mobile devices. Application support, including Microsoft 365, Windows OS, and other business applications . Basic network troubleshooting (Wi-Fi connectivity, IP issues, etc.). User account management in Active Directory and Entra ID … Service: Excellent communication skills with the ability to assist non-technical users. Work Ethic: Proactive, well-organized, and capable of working independently. Desirable Criteria: IT-related certification ( CompTIA A+, Microsoft Certified, ITIL Foundation ) or a relevant degree. Experience in Manufacturing/Engineering environments. Basic scripting knowledge ( PowerShell, Python ) for automation. Exposure to cloud technologies ( Azure ). Key Responsibilities: Install … configure, and support IT hardware, including computers, laptops, mobile devices, and peripherals. Provide first-line IT support, responding to helpdesk tickets and troubleshooting issues. Support business applications, including Microsoft 365 and Windows OS . Perform basic network troubleshooting ( Wi-Fi, connectivity, and IP issues ). Manage user accounts across various IT systems ( Active Directory, Entra ID ). More ❯

efficiently. Key Responsibilities - Provide high end technical support to clients., Diagnose and resolve hardware, software, and network issues. Install, configure, and maintain IT equipment and software. Manage and support Microsoft 365 and other cloud-based services. Perform regular system maintenance and updates. Ensure all support requests are logged and updated in the ticketing system. Assist with the … members to share knowledge and develop best practices. Qualifications - Proven experience as an IT Support Engineer or similar role. Strong knowledge of Windows and macOS operating systems. Experience with Microsoft 365, Active Directory, and network troubleshooting. Familiarity with virtualization technologies such as VMware or Hyper-V. Excellent problem-solving skills and attention to detail. Strong interpersonal and … communication skills. Ability to work independently and as part of a team. Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. A valid driver's license and willingness to travel to client sites as needed. What We Offer - Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and collaborative work More ❯

mobile, and virtual desktop environments (e.g., Citrix, VMware Horizon). Deploy and manage Windows OS images, software packaging, and patch management using tools like SCCM, Intune, or Autopilot. Support Microsoft 365 applications and services, including Teams, OneDrive, and Exchange Online. Collaborate with the Service Desk and Infrastructure teams to resolve complex technical issues. Contribute to EUC projects … in device management. Document processes, procedures, and technical configurations. Skills & Experience Required: Proven experience in an EUC or Desktop Support Engineer role. Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory. Experience with endpoint management tools (e.g., SCCM, Intune, JAMF). Familiarity with virtual desktop infrastructure (VDI) and remote access technologies. Scripting skills (PowerShell More ❯

laptops, printers, and software. Evaluate new software and hardware solutions. Install and test new software. Inventory all software and hardware, ensuring the inventory is updated at all times. Administer Microsoft Windows Network, including modifications to user rights and adding or deleting users. Provide Microsoft 365 administration and end-user support. Perform backup functions, monitor backups, and … liaise with HR to ensure the correct courses are made available. Relevant Functional/Technical Skills or Industry Experience: Experience with IT Service Desk Support. Knowledge of Microsoft O365 and Desktop applications. Knowledge of Enterprise back-up software. Knowledge of Citrix environment. Experience working in a highly regulated environment. Knowledge of Microsoft SharePoint. This position may require some More ❯

laptops, printers, and software. • Evaluate new software and hardware solutions. Install and test new software. • Inventory all software and hardware, ensuring the inventory is updated at all times. • Administer Microsoft Windows Network, including modifications to user rights and adding or deleting users. Provide Microsoft 365 administration and end-user support. • Perform backup functions, monitor backups, and … things before moving on. • Action Oriented: Enjoys working hard; is action-oriented and full of energy for challenging tasks. • Experience with IT Service Desk Support. • Knowledge of Microsoft O365 and Desktop applications. • Knowledge of Enterprise back-up software. • Knowledge of Citrix environment. • Experience working in a highly regulated environment. • Knowledge of Microsoft SharePoint. Click Apply now/Contact More ❯

configuration and support of IT hardware, including computers, laptops, mobile devices and peripherals. Provide first-line IT support, responding to helpdesk tickets and troubleshooting issues. Support business applications, including Microsoft 365 and Windows. Perform basic network troubleshooting (Wi-Fi, connectivity, IP issues). Manage user accounts across various IT systems, including Active Directory, and Entra ID. Handle … equipment and consumables. Support meeting room AV equipment, and other IT peripherals. Education, Experience & Knowledge Previous experience in an IT Support or Technician role IT-related certification (CompTIA A+, Microsoft Certified, ITIL foundation, etc.) or a relevant degree. Previous experience in Manufacturing/Engineering environments is desirable but not essential Basic scripting knowledge (Powershell, Python) for automation. Exposure to More ❯

objectives, and timelines. Key Requirements: Experience: Minimum of 5 years of experience in an IT role, with at least 2 years in a relevant project delivery/installation capacity. Microsoft 365 and Azure Cloud Platforms Windows Operating Systems and Server environments (Active Directory, Group Policy, DNS, DHCP, etc.) Networking (firewalls, routers, switches, VLANs, VPNs etc) Virtualisation technologies More ❯

resolve vulnerabilities and improve system uptime. Providing 3rd line support for escalated issues. Skills/Technologies: Strong technical knowledge across networking, cloud (especially Azure), hosting, storage, virtualisation, and the Microsoft 365 stack. Experience with cloud-based mail archiving (Mimecast), Exchange, SQL Server, SharePoint. Excellent communication and problem-solving skills. Background in disaster recovery planning and hybrid backup More ❯

ideal person will come from a similar IT technical support vertical, ideally with some commercial troubleshooting of 1 st or 2 nd line level enquiries, with working knowledge of O365, Windows 10 including servers 2016/19 and firewall security exposure. You will have a proven ability to problem solve and work effectively with the internals teams including close collaboration More ❯

passion for service delivery and people development. Essential Skills & Experience: Previous experience in a similar Helpdesk/Service Desk Manager role, ideally within an MSP environment. Strong understanding of Microsoft 365, Windows Server, networking, and remote support tools. Excellent leadership and communication skills, with a proven ability to mentor and motivate teams. Confident handling client relationships and More ❯

Skills and Knowledge Strong interest in IT, technology, and problem solving. Good communication and interpersonal skills. Willingness to learn, take initiative, and work independently when needed. Basic knowledge of Microsoft 365 applications (Outlook, Teams, Word, Excel). Reliable, organised, and detail oriented. Grade 4 in GCSE Mathematics & Grade 5 in GCSE English Awareness of networks, printers, or More ❯

best practices and disaster recovery plans Collaborate with internal developers and external IT partners ? What You'll Need: Experience within a similar role Strong experience with Windows Server and M365 Proficiency in networking and monitoring tools Excellent troubleshooting skills and a proactive mindset More ❯

and enthusiastic Previous experience in an IT support capacity Problem solving and attention to detail Experience Providing remote support to end users Troubleshooting with respect to Windows, Mac and Microsoft Office applications along with peripherals Supporting and configuring server … solutions including Windows, Exchange and virtualisation e.g. VM Ware Active Directory, DNS, DHCP and Group Policy Back up solutions and principles Preventative maintenance on PCs, networks and servers Office 365 Network devices such as wireless routers and firewalls Excellent progression is available for the right candidates. More ❯

Virtualisation Citrix Networking Firewalls Storage | Monitoring Operating systems including Windows & Linux Wide area networks Microsoft - Exchange - Microsoft active directory administration Backup and disaster recovery Telephony Systems Office 365 Cloud services What is in it for you? Working in the right professional and motivational environment is not a given with every role, however this role and company More ❯

a small team of solutions architects, ensuring frameworks and standards are applied Technical Services - lead a team of technical engineers providing engineering services across EUC, data platforms, Network infrastructure, M365, Cloud hosting etc Project Management - oversee delivery of key IT initiatives in line with governance standards Support - lead a disparate team of field engineers providing hands-on support across various More ❯

Key requirements: Knowledge of Communications systems and their applications; Ideally previous SISS Proven faultfinding skills and experience including the use of suitable test equipment; Proven IT skills (laptop, Office 365); Experience of working with SLA driven maintenance contracts. Good organisational skills, including multitasking and time management Full UK driving licence The additional benefits with this role: 34 days More ❯

Key requirements: Knowledge of Communications systems and their applications; Ideally previous SISS Proven faultfinding skills and experience including the use of suitable test equipment; Proven IT skills (laptop, Office 365); Experience of working with SLA driven maintenance contracts. Good organisational skills, including multitasking and time management Full UK driving licence The additional benefits with this role: 34 days More ❯

Key requirements: Knowledge of Communications systems and their applications; Ideally previous SISS Proven faultfinding skills and experience including the use of suitable test equipment; Proven IT skills (laptop, Office 365); Experience of working with SLA driven maintenance contracts. Good organisational skills, including multitasking and time management Full UK driving licence The additional benefits with this role: 34 days More ❯

Key requirements: Knowledge of Communications systems and their applications; Ideally previous SISS Proven faultfinding skills and experience including the use of suitable test equipment; Proven IT skills (laptop, Office 365); Experience of working with SLA driven maintenance contracts. Good organisational skills, including multitasking and time management Full UK driving licence The additional benefits with this role: 34 days More ❯

efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years … 2nd line technical support environment Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer general Networking questions. What We Offer - Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and collaborative work environment. Regular More ❯

them through to completion in a fast-paced environment. The successful candidate will bring strong technical expertise, problem-solving skills, and the ability to collaborate across multiple teams. From Microsoft environment upgrades … to AV systems, infrastructure migrations and service desk escalations, no two days will be the same. What you’ll be doing: Leading enterprise-scale Microsoft upgrades (Windows, Office 365) Managing AV tech across meeting spaces with a focus on quality and reliability Providing 3rd line support and mentoring junior IT staff Troubleshooting and resolving complex infrastructure issues … and system migrations Contributing to process improvement and knowledge sharing What we’re looking for: 5+ years in a 3rd line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT systems Experience with AV, cloud environments (private/public), and ITIL processes Ability to juggle multiple projects with excellent communication skills Desirable: Azure, VMware/ More ❯