1 to 25 of 39 Microsoft 365 Jobs in the North East

complex IT incidents and service requests, delivering advanced troubleshooting and root cause analysis. Provide both remote and on-site technical support for desktops, laptops, Microsoft 365 applications, and associated technologies. Maintain and optimise the desktop and laptop estate to ensure performance, reliability, and security. Install, configure, upgrade … incidents and service requests through to resolution, ensuring excellent service delivery and minimal disruption to colleagues. You will provide advanced support across hardware, software, Microsoft 365 services, and end-user devices, while contributing to continuous service improvement, IT security, and the stability of the wider technology environment. ...

sites, taking ownership of incidents and service requests escalated from the 1st Line Support team. The role will involve troubleshooting a broad range of Microsoft, infrastructure, networking and end-user technology issues. You will also support ongoing IT projects, including Microsoft 365 improvements, device deployments, infrastructure … locations. Take ownership of escalated incidents and service requests through to resolution. Troubleshoot Windows 10 and Windows 11 desktop and laptop issues. Administer Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive. Manage users, groups, permissions and access within Active Directory and Microsoft Entra ID. Support ...

lead onboarding projects, deliver technical implementations, and ensure a seamless transition into a managed support environment. The role is ideal for someone with strong Microsoft and infrastructure expertise who enjoys building customer relationships and providing technical guidance. Key Responsibilities: Participate in customer discovery meetings and technical consultations. Gather … managed service solutions. Lead the onboarding of new managed service customers. Conduct technical audits and infrastructure assessments. Deliver implementation and migration projects across Microsoft technologies and managed service platforms. Configure, deploy, and support: Microsoft 365 Windows Server Microsoft Entra ID Microsoft Intune Microsoft ...

Zenith are looking to recruit an experienced AI & Microsoft Training Specialist. In this role you will design, deliver and continuously improve high-impact learning experiences that drive measurable outcomes for learners and employer partners. Reporting to the Apprenticeship Manager, you will play a key role in delivering and enhancing … work closely with the wider apprenticeship delivery team to ensure high-quality teaching, learning and assessment. You will enable learners and employers to adopt Microsoft 365 Copilot, Copilot Studio and AI-driven ways of working, translating technical capability into practical, real-world impact. Responsibilities AI Programme & Apprenticeship ...

Zenith are looking to recruit an experienced AI & Microsoft Training Specialist. In this role you will design, deliver and continuously improve high-impact learning experiences that drive measurable outcomes for learners and employer partners. Reporting to the Apprenticeship Manager, you will play a key role in delivering and enhancing … work closely with the wider apprenticeship delivery team to ensure high-quality teaching, learning and assessment. You will enable learners and employers to adopt Microsoft 365 Copilot, Copilot Studio and AI-driven ways of working, translating technical capability into practical, real-world impact. Responsibilities AI Programme & Apprenticeship ...

Zenith are looking to recruit an experienced AI & Microsoft Training Specialist. In this role you will design, deliver and continuously improve high-impact learning experiences that drive measurable outcomes for learners and employer partners. Reporting to the Apprenticeship Manager, you will play a key role in delivering and enhancing … work closely with the wider apprenticeship delivery team to ensure high-quality teaching, learning and assessment. You will enable learners and employers to adopt Microsoft 365 Copilot, Copilot Studio and AI-driven ways of working, translating technical capability into practical, real-world impact. Responsibilities AI Programme & Apprenticeship ...

Responsibilities Provide 1st Line IT support via phone, email and remote support tools Log, prioritise and resolve helpdesk tickets within agreed SLAs Troubleshoot Microsoft 365, Windows and software-related issues Escalate more complex technical issues where required Deliver exceptional customer service to users across the business Support … have: Previous IT Helpdesk, Service Desk or IT Support experience (or a relevant IT qualification with strong customer service experience) Good working knowledge of Microsoft 365 (Outlook, Teams, Word and Excel) Excellent communication and interpersonal skills A proactive approach with a willingness to learn Strong troubleshooting ...

services across the business. Key Responsibilities Provide infrastructure support and technical escalation for the Service Desk. Administer and maintain Windows Server, Active Directory, Microsoft 365, Citrix, and core infrastructure services. Manage patching, backups, security, system monitoring, and troubleshooting. Support system improvements, compliance activities, and technical documentation. Skills … years' experience in a Systems Administrator or Infrastructure role. Strong knowledge of Windows Server 2016/2019/2022 and Active Directory. Experience with Microsoft 365, SharePoint, OneDrive, backups, patching, and security. Working knowledge of Citrix and/or Terminal Services. Strong communication and problem-solving skills. ...

include using technologies such as Windows, Active Directory, 365 and Citrix Training Why choose our Azure Cloud Support Specialist Apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This … Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme ...

Development Fed up spending all your time firefighting support tickets? Looking for an IT Infrastructure Technician role where you'll gain exposure to modern Microsoft technologies, enterprise infrastructure and exciting technical projects? This IT Infrastructure Technician opportunity offers the chance to join a well-established UK manufacturing business where … What You'll Be Doing Working across a diverse enterprise infrastructure, you'll: Deliver 2nd and 3rd line support across core infrastructure technologies Support Microsoft Server, Active Directory, Microsoft 365 and Azure environments Maintain VMware, on-premise infrastructure and virtualised platforms Assist with networking, firewall ...

join our growing technical team. This is an exciting opportunity for someone starting out in IT who wants experience across modern support environments, Microsoft cloud platforms, digital workplace technologies, and emerging AI solutions. Role Providing first-line and second-line IT support to users and customers Troubleshooting hardware, software … Microsoft 365, and network issues Supporting Microsoft 365 environments including Teams, SharePoint, Exchange Online, and Entra ID Assisting with endpoint management and device support Helping clients adopt new tools such as Microsoft Copilot and automation platform Assisting with onboarding, user training, and technical ...

phone, email, chat and face-to-face interactions Troubleshooting and resolving hardware, software and user account issues Managing user accounts and permissions within Microsoft Active Directory Supporting Windows 10 and Windows 11 devices, including deployment, configuration and maintenance Assisting users with Microsoft 365 applications and collaboration … best practices Nice to Have Previous experience in a 1st Line Support, Helpdesk or IT Support role Experience using ITSM tools Exposure to Microsoft 365 and Azure environments Basic networking knowledge ITIL Foundation certification (or a desire to work towards it) Why Join L&C? Because here ...

traditional IT management role. It sits at the intersection of technology and operations , with a strong emphasis on building practical solutions using Microsoft 365 and Power Platform . You'll be responsible for shaping how the business uses its systems - from ERP and data flows through … e.g. Copilot, AI-assisted tools) into business processes Supporting and evolving an ERP implementation , ensuring it reflects real operational needs Driving systems integration across M365, ERP and other platforms Developing reporting and data visibility to support decision-making Leading the adoption of automation and AI across the business Working closely ...

traditional IT management role. It sits at the intersection of technology and operations , with a strong emphasis on building practical solutions using Microsoft 365 and Power Platform . You'll be responsible for shaping how the business uses its systems - from ERP and data flows through … e.g. Copilot, AI-assisted tools) into business processes Supporting and evolving an ERP implementation , ensuring it reflects real operational needs Driving systems integration across M365, ERP and other platforms Developing reporting and data visibility to support decision-making Leading the adoption of automation and AI across the business Working closely ...

Cloud/Infrastructure role. Deep expertise with Windows Server 2016/2022, AD, Entra ID, Group Policy, and Windows security services. Proven experience administering Microsoft 365 including Exchange, SharePoint, Teams and associated services. Solid understanding of Microsoft SQL Server and IIS administration. Demonstrable capabilities across networking … including VLANs, routing, DHCP Snooping, Spanning Tree and LAG. Hands-on background with firewall technologies and cyber security best practice. Strong practical experience in Microsoft Azure, including VMs, VNETs, storage, identity, networking security, WAF/Azure Front Door, and cost management. Skilled in managing MDM/MAM via Intune. ...

Delivery Design and implement AI and automation solutions for customers Build proof of concepts and production-ready solutions Develop workflows, automations and integrations using Microsoft technologies Support the implementation of Microsoft Copilot and AI-powered business solutions Deliver solutions that improve productivity, efficiency and user experience Ensure solutions … future direction of the organisation's AI and automation offering Skills & Experience (Essential): Experience delivering AI, automation or digital transformation solutions Strong understanding of Microsoft 365, Azure and Modern Workplace technologies Experience working directly with customers to gather requirements and design solutions Knowledge of workflow automation, business ...

problem-solving abilities. Excellent communication and customer service skills. Experience working within SLAs and escalation processes. Ability to manage multiple priorities effectively. Technical Skills: Microsoft Windows operating systems Microsoft 365 including Outlook, Word, Excel and PowerPoint Active Directory and user account administration Network fundamentals including ...

network issues Managing and updating support tickets with clear, detailed notes Collaborating with internal teams, partners, and third parties Supporting end-user devices and Microsoft 365 … environments Contributing to documentation, best practices, and process improvements What you’ll bring: Strong Microsoft stack knowledge (Windows 10/11, M365, Azure) Experience in a service desk/MSP environment Excellent communication and problem-solving skills A Microsoft Associate certification (or equivalent) Hybrid working Supportive team culture ...

support or IT engineering role Strong knowledge of Windows desktop and server operating systems Experience with SQL is essential Experience with Microsoft 365, Active Directory, Group Policy, and network troubleshooting Experience installing and supporting servers, including migrations Working knowledge of networking and firewall technologies Familiarity with virtualisation … operational or manufacturing-style environments Awareness of cyber security standards and frameworks Experience supporting information security management systems Relevant IT certifications (e.g. CompTIA, Microsoft, or equivalent ...

established IT team that provide support to almost 200 users across a variety of sites. As an IT Engineer, you will primarily work with Microsoft technologies whilst also assisting with implementation and deployment of new applications and infrastructure changes. This role will be based in central Hull. Package … plans + dozens more. Experience required: At least 2 years of relevant IT Support Experience IT Project experience Excellent communication and problem-solving skills Microsoft 365 IT Security technologies Windows 11 Entra ID/Active Directory Exposure to Azure services The company have an excellent reputation within ...

communication skills Commercial awareness with the ability to align technology investments to business outcomes Experience supporting customer-facing technical engagements Desirable Experience within a Microsoft-focused technology environment Knowledge of Azure, Microsoft 365, Modern Workplace and AI technologies Experience developing managed service offerings Exposure to mergers ...

support role Strong customer service focus with the ability to communicate clearly and professionally Experience using IT service management/ticketing systems Knowledge of Microsoft 365 applications and end-user support Basic to intermediate experience with Microsoft Active Directory Ability to triage, troubleshoot, and resolve ...

season ticket loans and many more Experience required: Experienced in IT Infrastructure project work 2nd/3rd line support background Networking and security protocols Microsoft 365, Entra ID, Windows Service Good understanding of networking technologies LAN/WAN, firewalls, VPN Patch Management Exposure to Microsoft Azure ...

procurement based on business requirements. Continuous Improvement: Identify opportunities to enhance ICT support services, streamline processes and improve overall system reliability and performance. Requirements: Microsoft 365 admin portal experience essential Proven experience as an ICT Support Engineer or in a similar technical support role. Strong knowledge ...

external teams to diagnose and resolve technical problems Skills Required - * Previous experience within an IT Support setting * Windows OS, Active Directory and Office 365 * Familiarisation with Networking principles (TCP/IP, DNS, DHCP) * Proficiency in diagnosing and troubleshooting hardware and software issues * Providing excellent customer service, whether remote ...