Help Desk Specialist (1st/2nd Line Support)
- Hiring Organisation
- Prism Digital
- Location
- Windsor, England, United Kingdom
will be the first port of call for IT incidents and service requests across the business, working first and second line on a standard Microsoft estate: Windows 11, Active Directory, Microsoft 365, Dell laptops and MacBooks, all logged and tracked through ServiceNow. Most users sit in the Windsor … service and clear communication, in person and over the phone First and second line help desk or service desk experience Active Directory (user administration) Microsoft 365 (support and administration) Windows 11 (end-user support) What You'll Work With ServiceNow (ticket logging, tracking and updates) Dell laptops and MacBooks ...