7 of 7 Mobile Device Management Jobs in the Midlands

person, via phone calls or via an IT Portal. All tickets to be completed will be defined in the Service Catalogue, within the agreed SLA's. This includes Incident Management, Event Management, Problem Management (first level), Access Management and Request Fulfilment (first level). The IT VIP Engineer will report into the IT Service Desk Manager. … necessary Review impact and prioritisation of issues and escalate major issues to the Incident Manager To record all activity for inbound Incidents and Service Requests in the designated Ticket Management System, ensuring that all Incidents and Service Requests contain full details, have the correct category and sub-category designation and are correctly prioritised Ensure ownership is taken of user … to do the role Excellent interpersonal skills with the ability to communicate both orally and in writing to service users at all levels, colleagues, and professionals. Experience of tenant management tools such as on-premises Active Directory and Entra ID Experience in Modern Device Management tools - Microsoft Intune, including compliance/security, as well as knowledge of More ❯

within the team. Complete the onboarding of users onto internal systems, considering access rights, roles and permissions. Provide Hardware support to end users, including the configuration of new equipment. Management of the Software Asset Register (SAR) and Hardware Asset Register (HAR). Work to consistently high standards for management of our IT estate, creating process and technical documentation … with SaaS suppliers when required Dimensions Resource complexity and nature of work teams - Senior role within a team Problem solving responsibility and complexity - High need for triage responsibilities. Change management requirements - Medium. Deploying solutions Internal/External interactions - Mostly internal interactions Strategic timeframe working towards - 1-3 year business plan About You Professional knowledge and experience Essential Previous experience … in 2nd/3rd line IT support roles. Experience administering Microsoft Entra ID and/or Google Workspace. Creating and managing Microsoft Azure Subscriptions. Mobile device management tools, ideally InTune or Jamf Working on and supporting multiple SaaS applications. Providing Hardware support to end users. Asset register management. Previous experience of troubleshooting multiple issues across different systems More ❯

services managed by the Identity & Messaging team. This includes, but is not limited to, Microsoft O365 and Azure environments, tenants and cloud, Intune (MDM), SharePoint, Teams, Exchange (Online), Certificate management, PowerShell, Access management, and authentication. Monitor and maintain Messaging & Identity systems services to high levels of quality. Develop relationships with third-party providers. Experience: Hands-on technical experience … with Messaging and Identity management platforms, including but not limited to Microsoft O365 and Azure environments, tenants and cloud, Intune (MDM), SharePoint, Teams, Exchange Online, Certificate management, PowerShell, Access management, and authentication. Extensive experience with Identity Management and single sign-on (SSO) technologies. Expertise in Mobile Device Management (MDM), particularly with Intune, and More ❯

in Birmingham on a permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities … as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key issues … and risks, escalating promptly to line management team. Attends and actively participates in all daily stand up and team meetings. Key Technologies: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support More ❯

service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process. Escalation of potential Major Incidents and Risk Events for management visibility and resolution. Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective More ❯

maintaining and enhancing our IT systems, ensuring seamless operations and top-notch service delivery. Key Responsibilities: Active Directory Administration: Oversee and manage Active Directory (AD) systems. SCCM/Intune Management: Expertly handle SCCM or Intune for efficient system management. Application Deployment: Deploy applications and manage builds with precision. Customer Collaboration: Work closely with customers to facilitate user acceptance testing. … based thinking. Support and Improvement: Address requests, implement changes, assist fellow engineers, and participate in continuous improvement activities. What Were Looking For: Intune & MDM Expertise: Proficiency in Intune and Mobile Device Management (MDM). MSP/Enterprise Experience: Background in a Managed Service Provider (MSP) or enterprise environment. SCCM/Intune Proficiency: Expertise in packaging and deploying … Experience with administering and deploying System Centre 2012 Configuration Manager. Productivity Suite Skills: Competence in configuring and deploying desktop productivity suites (Office 365 ProPlus, Office 2016). Windows Build Management: Skills in Windows build/image creation and management. Desktop Configuration: Knowledge of desktop configuration tools (ADK, MDT, Task Sequences). AD Administration: Strong experience in AD administration. PowerShell More ❯

engaging directly with end users to ensure a smooth and efficient deployment. Key skills & experience: Proven experience supporting iOS/iPhone deployments. Hands-on experience using Microsoft Intune for mobile device management (MDM). Background in IT Support is advantageous. Excellent communication and customer service skills, with the ability to support users effectively and professionally. Ability to More ❯