11 of 11 Onboarding Jobs in Somerset

phone, and walk-ups. Troubleshoot and resolve hardware, software, and network issues. Manage incidents, service requests, and alerts through a ticketing system. Perform software deployments, routine maintenance, and user onboarding/offboarding. Ensure compliance with ITIL processes and documentation standards. Deliver outstanding customer service in a busy IT support environment. What We’re Looking For 2–3 years’ experience in More ❯

using the HALO ITSM platform. Troubleshoot common IT issues (password resets, Microsoft 365, Teams, SharePoint, Windows, printers, etc.). Escalate more complex issues to second-line support. Assist with onboarding new staff, including setting up equipment, accounts, and delivering basic IT inductions. Contribute to documentation and suggest improvements to the IT knowledge base. What you’ll learn: Hands-on experience More ❯

and dashboards using tools such as SQL, Power BI, and Excel. Provide day-to-day IT support to users, including assistance with hardware, software, and application-related issues. Deliver onboarding and refresher training for staff on the case management system and other firm-wide IT platforms. Manage and maintain system integrations with third-party tools (e.g., e-signature platforms, court More ❯

and dashboards using tools such as SQL, Power BI, and Excel. Provide day-to-day IT support to users, including assistance with hardware, software, and application-related issues. Deliver onboarding and refresher training for staff on the case management system and other firm-wide IT platforms. Manage and maintain system integrations with third-party tools (e.g., e-signature platforms, court More ❯

to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates. #HLI JBRP1_UKTJ More ❯

performance insights and reports on platform usage, issues, and outcomes. User Administration and Access Control Manage user access, roles, and permissions to ensure secure and appropriate platform usage. Support onboarding and offboarding processes, ensuring users have the correct level of system access. Maintain user configuration standards to support operational efficiency and accountability. Training, Documentation, and Continuous Improvement Create and maintain More ❯

Engineer to join an established team onsite in Somerset. You’ll be responsible for deploying Windows 11 across a large user base, working to a clear runbook with full onboarding and support from the client.This is an Outside IR35 engagement offering a relaxed but professional working environment and a straightforward deployment process. Key Responsibilities Deploy Windows 11 to end-user More ❯

Some of the key deliverables in this role will include: Configure the Field View software to meet requirements of the project, including templates, workflows, forms and reports. Execute the onboarding, offboarding, access, hardware for the MEH team and the Field View tool. Develop training material, guides and tutorials Troubleshoot user issues quickly and effectively. Support the Field View manager with More ❯

and progress reports. · Involvement in weekly meetings with project teams to discuss challenges and successes. · Proactively design solutions or bring new ideas to overcome challenges. · Knowledge sharing and training (onboarding, structured training, lunch & learns). · Develop an understanding of market conditions, always be learning and keeping an eye on the latest trends/markets. Skills Required: · In-depth technical recruitment More ❯

Purpose The Knowledge Executive for Client Services is responsible for overseeing the client experience across the agency — ensuring timely, proactive, and value-driven service delivery. This includes owning client onboarding, relationship management, and operational support, while also serving as the steward of structured, AI-compatible client service knowledge. This role ensures high-quality client engagement and cross-team alignment while … execution and messaging. Ensure handovers, transitions, and post-project processes are smooth and well-communicated. 3. Knowledge Management & Documentation Create and maintain a structured library of client-facing documentation: Onboarding guides, service playbooks, meeting templates, and SOPs FAQs, SLAs, and escalation pathways Ensure client documentation is accessible, version-controlled, and AI-compatible (e.g. structured formats, tags). 4. AI Integration … opportunities with clients. Skills & Experience Essential: Proven experience in client services, customer success, or relationship management Strong interpersonal and communication skills — both written and verbal Experience with service coordination, onboarding, and feedback cycles Organisational and documentation capabilities Desirable: Familiarity with AI productivity tools (e.g. GPT, Otter ai, CRM/CS tools with automation) Experience maintaining client playbooks, SLAs, or knowledge More ❯

technology transitions. In-depth knowledge of IT infrastructure operations, systems monitoring, and 24/7 IT service models. Demonstrable ability to coordinate technical knowledge transfer programmes and manage service onboarding/cutover. Keywords & Beneficial Experience IT Service Transition, IT Project Manager, Infrastructure Project Manager, Delivery Manager, Technology Change, Service Migration, Knowledge Transfer, Cutover, Onboarding, 24/7 Operations, Stakeholder Management More ❯