ASPIRE Global Service Centre – ITSM Manager
- Location
- Greater London, England, United Kingdom
transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’rean award-winning employer reflecting … resolved, and closed within agreed SLAs, whilst escalating unresolved incidents or requests to senior management or external vendors when necessary Create and present regular reports on incident trends, response times, and resolution effectiveness to key stakeholders Analyse incident data to identify patterns and recurring issues, implementing proactive measures ...