Head of SAP AMS
- Hiring Organisation
- AG Consultancy & Apps Ltd
- Location
- City of London, London, United Kingdom
with contractual KPIs, SLAs, and client expectations. This role requires a blend of SAP service delivery leadership, AMS operational expertise, commercial acumen, customer success management, people management, and continuous improvement mindset. Roles & Responsibilities AMS Strategy, Leadership & Governance Build and lead the end-to-end SAP AMS function … Maintain a forward-looking view of risks, service gaps, and capacity to ensure proactive support planning. Oversee incident triaging, root cause analysis (RCA), patch management, vulnerability management, and technical optimisation. Ensure structured governance Daily stand-ups Weekly operational reviews Monthly service reviews (MSRs) Quarterly executive reviews Commercial & Contract ...