3 of 3 Performance Management Jobs in the North East

ITSM SLA Analyst - 12 Month FTC - £35-£40k Overview An organisation is seeking an ITSM SLA Analyst to manage service performance governance, reporting, and continuous improvement across IT services. This role acts as the single source of truth for SLA performance , ensuring contractual obligations are met, risks … proactively managed, and service quality remains high. Key Responsibilities Own SLA governance across IT services, ensuring consistent definition and measurement Monitor and report on performance (daily/weekly/monthly), highlighting trends, risks, and breaches Ensure compliance with contractual SLAs and KPIs Identify and mitigate SLA breach risks , driving ...

Software Engineering to lead multiple engineering teams and shape the future of technology delivery. This is a senior leadership role, focused on driving performance, building high‐performing teams and partnering closely with executive stakeholders. What you’ll be doing: Lead, coach and develop Engineering Managers and QA leaders across … engineering scalability Partner with Product, Architecture and global stakeholders internationally. Embed modern engineering practices, including CI/CD, DevOps and quality engineering Lead performance management, succession planning and talent development What we’re looking for: Proven experience leading engineering organisations through managers Strong track record of building high ...

Role We are looking for an experienced Client Service Manager to lead and take full ownership of our Service Desk. This is a senior management role reporting directly to the Managing Director, with our Technical Stack Leads reporting into you. You will be responsible for the overall performance … operates efficiently, professionally, and cohesively. This role suits someone who is first and foremost a strong people manager, confident leading leads and managers, driving performance, and holding teams accountable, who also brings a broad technical understanding to make credible, informed decisions across the stack. You will also work closely ...