6 of 6 Performance Metrics Jobs in Edinburgh

Work closely with Assistant Managers to oversee offshore delivery, ensuring quality, consistency and accuracy of responses provided to audit teams. Track and monitor support performance metrics, including ticket volumes, response times, resolution times and recurring issues. Provide structured, timely communication and regular reporting to Director of Audit Technology … Support and Implementation on service performance, emerging risks, and key trends impacting ATT usage and adoption. Liaise with internal teams including Transformation, Data Analytics, IT and Methodology to coordinate issue resolution and support requirements. Manage relationships with third-party vendors and support providers, ensuring effective escalation and resolution ...

standards. • Providing leadership and expert guidance on configuration readiness, risk, feasibility, sequencing and implementation approaches across complex change initiatives. • Driving continuous improvement by analysing performance metrics, defects and trends to enhance quality, reduce rework and improve system stability. • Leading configuration governance, risk management and audit readiness activities, acting … 7.5% employer contribution, depending on what you put in. • Private Medical Insurance (WL2+) and virtual GP Service for you and your family • Performance related annual bonus. • 7.2 weeks holiday, with the opportunity to buy more. • Colleague Clubcard discount (10-15% + second card to share with someone else). ...

progress and problem resolution Identify, assess, and mitigate risks related to software development, testing, and mission-critical operations Provide regular project updates, reports, and performance metrics to both customers and internal stakeholders Financial Success & Cost Control Manage project budgets, cost forecasting, and financial reporting, ensuring profitability and cost ...

responsible for establishing reporting standards, data quality expectations, KPI frameworks, and benefits measurement approaches that provide trusted, CIO-facing visibility of AI adoption, delivery performance, and value realisation. As the subject matter expert for AI SDLC management information, you will ensure that insights are accurate, consistent, actionable, and used … looking for someone with strong management information and analytics expertise, including experience designing insightful dashboards and reporting products, developing robust data models, defining trusted metrics, and creating governed reporting assets that support senior stakeholder decision‐making. You’ll have proven experience building management information, dashboards, and reporting packs ...

suite stakeholders (CDO, CIO, CTO). Value & Impact Orchestration: Ability to translate complex data engineering initiatives into measurable business outcomes, ROI, and core performance metrics. Academic Background: Degree in Computer Science, Data Science, Software Engineering, or a related quantitative field preferred. Job responsibilities Delivery & Technical Oversight … structures and scope execution to protect and grow delivery margins. Risk & Technical Debt Management: Proactively identify systemic risks - such as data security vulnerabilities, pipeline performance bottlenecks, regulatory non-compliance, and technical debt - mitigating them through clear, metric-driven communication. Regulatory Compliance & Data Ethics: Ensure all delivery frameworks adhere strictly ...

with teams and stakeholders to understand operational requirements Providing technical guidance and support throughout automation projects Communicating ideas, progress and recommendations clearly and effectively Performance & Optimisation Monitoring the effectiveness and reliability of automation solutions Troubleshooting issues and implementing improvements where required Supporting the ongoing evolution of tools, systems … engineering for automation and connecting systems via APIs. Data & ROI Analytics: Proven ability to use data tools to measure, track, and quantitatively present automation performance metrics. Experience across the full application lifecycle (design, build, deploy, maintain) Strong programming experience (e.g., JavaScript, Python, Java or similar) Solid understanding ...