3 of 3 Performance Metrics Jobs in Hampshire

support functions and in close collaboration with the customer. Ensure services are delivered in line with agreed SLAs, KPIs, and compliance requirements. Monitor service performance metrics, analyse trends, and generate detailed reports for internal and client review. Act as the main point of contact for the customer regarding … ITIL best practices. Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Drive service improvement initiatives based on performance data, customer feedback, and technology developments. Manage vendor relationships and third-party service providers where applicable. Support IT governance, compliance, and audit-related activities ...

where automation, AIOps, and agentic capabilities should-and should not-replace human decisionmaking, with appropriate controls and escalation paths Regularly produce and review key performance metrics with management, product teams, and client services partners Establish dashboards and analytics for service health, operational effectiveness, and team performance Lead … automated, orchestrated operations models, reducing manual effort while maintaining or improving reliability Experience with IT Service Management (ITSM), including incident management, change management, operational metrics, and continuous improvement Demonstrated ability to lead transformation in mature organizations, including guiding teams through role evolution and resistance to change Proven ability ...

LDOT. Show us the impact you can make and we’ll show you the package to match. Who We Are God-mode designers. Performance perfectionists. Straight-talkers. We are LDOT, a digital-first marketing agency in Southampton with a simple obsession: design that blows jaws off and campaigns that … What You Will Do Join client kick-offs and extract the insights that shape project strategy. Design websites, landing pages and systems that blend performance with creativity. Build and maintain component-driven design systems in Figma. Create wireframes and lo-fi prototypes that evolve into stunning hi-fi designs. ...