7 of 7 Performance Metrics Jobs in Kent

engineer utilisation of at least 85%. Key Responsibilities Operational Management & SLA Oversight Ensure timely resolution of customer queries and incidents, consistently meeting or exceeding agreed SLAs. Monitor key performance metrics (e.g., first response time, resolution time, customer satisfaction) to drive continuous improvement. Resource & Utilisation Planning Maintain engineer utilisation at or above an average of 85% through accurate … forecasting, dynamic scheduling, load balancing, and capacity planning. Team Leadership & Performance Recruit, train, mentor, and evaluate your team. Provide coaching, performance reviews, and career development paths to build a motivated and effective team. Process Governance & Continuous Improvement Design, document, and optimise service desk processes. Conduct regular assessments (SWOT, gap analysis) to identify and implement improvements. Reporting & Stakeholder Alignment … Produce and present regular performance and utilisation reports to senior leadership. Engage with internal teams to align support delivery with business goals and drive operational improvements. Customer Service Excellence Ensure team delivers timely, clear, courteous, and jargon-free communication. Take ownership of escalated or sensitive cases to maintain customer trust and satisfaction. Tools & Budget Management Oversee service desk tools More ❯

teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service More ❯

deliver the marketing strategy, creating engaging content and campaigns that raise awareness, generate leads, and support new business growth. Key responsibilities: Produce creative assets for social media and track performance metrics. Develop advertising and awareness materials in print and digital to support product launches. Create PR content to build brand presence across target sectors. Manage and update website content More ❯

deliver the marketing strategy, creating engaging content and campaigns that raise awareness, generate leads, and support new business growth. Key responsibilities: Produce creative assets for social media and track performance metrics. Develop advertising and awareness materials in print and digital to support product launches. Create PR content to build brand presence across target sectors. Manage and update website content More ❯

to align on target accounts, messaging strategies, and lead handover processes. Provide valuable insights and feedback from prospect interactions to optimise sales strategies and improve conversion rates. Track key performance metrics such as lead conversion rates, appointment-to-close ratios, and pipeline velocity. Generate reports and dashboards to evaluate the effectiveness of outreach efforts and identify areas for … within a B2B environment Basic understanding of the industry, market trends, and competitive landscape to effectively engage prospects and position the company's offerings. Ability to analyse data and metrics to identify patterns, trends, and opportunities for optimisation in lead generation and qualification processes. Eagerness to stay updated on sales techniques, industry best practices, and product knowledge through ongoing More ❯

to align on target accounts, messaging strategies, and lead handover processes. Provide valuable insights and feedback from prospect interactions to optimise sales strategies and improve conversion rates. Track key performance metrics such as lead conversion rates, appointment-to-close ratios, and pipeline velocity. Generate reports and dashboards to evaluate the effectiveness of outreach efforts and identify areas for … within a B2B environment Basic understanding of the industry, market trends, and competitive landscape to effectively engage prospects and position the company's offerings. Ability to analyse data and metrics to identify patterns, trends, and opportunities for optimisation in lead generation and qualification processes. Eagerness to stay updated on sales techniques, industry best practices, and product knowledge through ongoing More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯