8 of 8 Performance Metrics Jobs in the Thames Valley

will play a pivotal leadership role, owning strategic customer relationships and driving service excellence across major UK accounts. With full accountability for operational performance and profitability, this role offers real influence, visibility at a senior level, and the chance to shape service delivery strategy within a fast-evolving telecoms … across the UK & Ireland market Accountable for overall service delivery management and operations within the assigned market and customer base. Responsible for successful execution performance, customer satisfaction, and financial outcomes. Leads a regional team of Service Program Managers and Professional Services professionals delivering project management, design, implementation, consulting ...

processes, excellent leadership skills, and the ability to handle complex technical problems in a fast-paced environment and is dedicated to ensuring the optimal performance of IT systems and services. Working Hours: This role requires the ability to work in a 24/7/365 rotational shift pattern … Principles. Communication & Reporting: Maintain effective communication with end-users, ensuring that they are kept informed of the status of their incidents and requests. Monitor performance metrics, ensuring the team meets established service level agreements (SLAs). Provide detailed shift reports to the Head of IT Service Management highlighting ...

clients end-to-end DevOps function and processes. This is a unique opportunity to drive meaningful change across the organisations DevOps operations, aligning technical performance directly with customer journeys. The role is deemed outside IR35 and fully remote based. The contract Lead DevOps Consultant will play a critical role … defining incident and alerting systems that can deliver a short-term roadmap that sets the DevOps team up for long-term success. Key Responsibilities Performance review of the platform and tooling Align operations with core e-commerce flows and system performance metrics Drive observability, incident and alerting ...

rapidly growing, international software and analytics organisation. Their products support senior decision-makers navigating complex, data-rich environments where strategy, investment and performance matter. As growth accelerates, they are hiring a Senior Product Operations Associate to strengthen the foundations of their product function. This is a pivotal, high-visibility … robust data. Why This Role is Great This is not about administration. It is about impact. Turn Data into Direction Define meaningful product metrics that guide smart prioritisation Build and maintain dashboards that enable transparent decision-making Turn user and performance data into actionable insight Champion data integrity ...

internal teams, and external vendors. Ensure product quality through collaboration with QA and adherence to standards. Identify and mitigate risks, while tracking adoption and performance metrics. Support customer readiness and engagement for API go-live. Required Skills and Experience Proven experience as a Product Owner with experience of designing ...

clarity across the business, partnering with stakeholders at all levels and supporting both operational and strategic decision-making. Key responsibilities include: Analysing key SaaS performance metrics to provide recommendations that support business strategy Producing insightful investor and executive-level reporting Business partnering with marketing, engineering, and customer success … teams to explain performance and budget variances Supporting monthly forecasting and annual budgeting cycles Monitoring industry trends and communicating relevant insights to senior management Reviewing financial statements and advising on financial reporting compliance Playing an active role in the month-end close, including journals, accruals, and reconciliations Overseeing software ...

executing training programmes (workshops, mentoring, e-learning, etc.). Data Analysis: Exceptional proficiency in Microsoft Excel (Intermediate level) and the ability to track performance metrics and recommend strategic improvements. Communication: Assertive and confident communicator, capable of delivering feedback to frontline agents and reporting to senior leadership. IT SKILLS ...

DWDM technologies. Excellent communication and customer-facing skills are essential. You will conduct root-cause analysis for major incidents, contribute to SLA and performance metrics, and participate in a rotational on-call schedule as part of the team. Whats in it for you? We offer a range ...