14 of 14 Performance Metrics Jobs in the East Midlands

Join our Planning and Performance Team as a Performance & Insight Analyst, and you'll partner with operational teams to deliver performance reports and analysis that drive better decision-making. You'll manage a robust suite of reporting and actionable insights spanning from Leadership to mini business team level. This is a great opportunity to further develop your … various sources and translating analysis into clear, impactful insights for stakeholders. We're looking for someone who thrives in a fast-paced, empowered environment and is passionate about driving performance and business value. This is a hybrid role, offering flexibility to work from home and on-site, with occasional travel required. Here's a taste of what you'll … be doing Conduct root cause and deep-dive analysis across performance metrics to identify trends, issues, and improvement opportunities. Diagnose causes of performance drops or stagnation and recommend or implement operational improvements. Validate findings with stakeholders, agree corrective actions, and track progress to resolution. Analyse customer journeys to identify pain points and provide data-driven recommendations for More ❯

Data Analyst Location: Loughborough & Hybrid (2 days per week in office) Hours: Full-time, permanent. Monday - Friday. 35 hours per week Reporting to : Head of Data Insight and Business Performance Overview: Our client, a leading organisation in the sports sector, is seeking a skilled Commercial Data Analyst to drive business performance through data analysis and process improvement. This … role involves collecting, analysing, and visualising key business data to support strategic decisions and enhance operational efficiency. Role and Responsibilities: Data Analysis & Reporting: Analyse business performance data and create visualisations to identify trends, inform decisions, and drive performance improvements. Process Improvement: Work with teams to identify inefficiencies, implement solutions, and streamline operations for better productivity. Stakeholder Collaboration: Partner … Develop and maintain business intelligence dashboards, ensuring they deliver relevant, accurate data for decision-makers. Continuous Improvement: Promote a culture of ongoing improvement, using data to optimise processes and performance across the organisation. About You: Proficient in Power BI & MS Excel for data visualisation and analysis. Strong understanding of business performance metrics and commercial acumen. Experience with More ❯

to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction … and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service reports for customers, ensuring transparency and accountability Deliver proactive reporting on licensing, capacity, and availability planning to More ❯

and communicate progress, risks, and results effectively. Success in this position requires balancing deep technical expertise with strong leadership, coaching, and interpersonal skills, fostering a collaborative culture that drives performance, efficiency, and continuous improvement. Some accountabilities of the role: Mentoring and Coaching: Guiding team members, identifying their skill gaps, and providing opportunities for professional growth. They serve as a … technical and professional mentor, helping individuals reach their full potential. Performance Management: Setting clear goals and performance metrics, providing regular feedback, and conducting performance reviews. They're responsible for ensuring the team is productive and that everyone is meeting their objectives. Work Delegation: Understanding the strengths of each team member and assigning tasks and projects efficiently More ❯

to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction … and internal technical escalation teams or thirdparty vendors, ensuring timely issue resolution and service continuity. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service reports for customers, ensuring transparency and accountability Problem-Solving and Process Improvement (15%) Proactively identify and resolve More ❯

solutions into business value for clients. Strong expertise in sales techniques, including deal origination, lead generation, pipeline management, negotiation, and closing deals. Strong analytical skills to evaluate data and performance metrics to drive account strategy. Ability to work collaboratively and effectively across functional teams to deliver client-centric solutions. Excellent presentation skills, written and verbal communications skills Exceptional More ❯

Quarterly review and reporting on client activity Lead client engagement calls and business reviews. Document and manage all action/project plans within assigned accounts. Define and utilize key performance metrics. Track and analyze the progress and overall strategic direction for client accounts. Prepare and deliver quarterly (QBR) and annual (ABR) client business reviews. Administrative Maintain activity records in More ❯

high-quality, trusted data. Champion data governance, quality, and accessibility across the organisation. Align platform capabilities with strategic business objectives and evolving stakeholder needs. Monitor usage, adoption, and data performance metrics to drive continuous improvement. Function as the voice of the customer and business in all stages of product development. Ensure compliance with data protection, regulatory, and internal More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

practice while developing quality engineering capability through coaching and development Experience designing and implementing quality governance frameworks that balance delivery speed with assurance and risk management, supported by clear performance metrics. Proven ability to influence and align diverse stakeholder groups around quality approaches, particularly Product and Quality Assurance teams in a user-centred environment Practical experience developing or implementing More ❯

We are looking for a Senior Portfolio Analyst who will play a critical role in driving strategic alignment, performance visibility, and operational excellence across a Technology portfolio. Operating within a lean governance framework, this role collaborates closely with Product, Engineering, and Data leadership to translate strategic objectives into measurable outcomes—ensuring the portfolio delivers maximum value in line with … initiatives are well-defined, strategically aligned, and prioritised according to business value and OKR impact. Collaborate with the Portfolio Manager and Data team to provide transparent insights into portfolio performance and progress against strategic goals. Support quarterly and annual planning cycles, ensuring initiatives are reviewed, prioritised, and aligned with business strategy and company OKRs. Assist in administering the central … Change Board, evaluating and prioritising new requests to ensure alignment with strategic objectives. Governance Maintain dashboards, reports, and insights to track progress against OKRs, key metrics, and overall portfolio health. Facilitate impact assessments for new demand, validating business benefits, dependencies, and resource implications. Support financial oversight, risk and issue management, and the definition of portfolio KPIs and performance More ❯

We are looking for a Senior Portfolio Analyst who shall play a critical role in driving strategic alignment, performance visibility, and operational excellence across the Technology portfolio. Operating within a lean governance framework, this role collaborates closely with Product, Engineering, and Data leadership to translate strategic objectives into measurable outcomes-ensuring the portfolio delivers maximum value in line with … initiatives are well-defined, strategically aligned, and prioritised according to business value and OKR impact. Collaborate with the Portfolio Manager and Data team to provide transparent insights into portfolio performance and progress against strategic goals. Support quarterly and annual planning cycles, ensuring initiatives are reviewed, prioritised, and aligned with business strategy and company OKRs. Assist in administering the central … Change Board, evaluating and prioritising new requests to ensure alignment with strategic objectives. Governance Maintain dashboards, reports, and insights to track progress against OKRs, key metrics, and overall portfolio health. Facilitate impact assessments for new demand, validating business benefits, dependencies, and resource implications. Support financial oversight, risk and issue management, and the definition of portfolio KPIs and performance More ❯

with the Ecommerce and Digital Marketing Manager, you'll play a key role in maintaining the company website, updating product listings, supporting marketing campaigns, and helping to track online performance through regular reporting. Description of the role: Maintain and update website product listings, imagery, and descriptions to ensure accuracy and consistency across the site. Liaise with internal teams to … categorisation and website navigation to improve customer experience. Upload and manage SEO-friendly content such as blog posts and landing pages. Collect, analyse, and report on website and campaign performance data using analytics tools. Support in preparing regular reports to highlight key trends, insights, and areas for improvement. Collaborate with the marketing team and external agencies to deliver engaging … projects. Assist with general administrative and digital marketing tasks to support the wider team. About you: A genuine interest in digital marketing and ecommerce. Comfortable working with data and performance metrics. Excellent attention to detail and organisational ability. Strong written and verbal communication skills. Confident using Microsoft Office; experience with Shopify, Google Analytics, or email marketing tools is an More ❯