11 of 11 Performance Metrics Jobs in the East Midlands

service teams deliver outstanding results. Your Tasks: Lead, manage and develop customer service delivery teams across multiple operational areas. Own end-to-end service performance, ensuring KPIs, SLAs and client expectations are consistently met or exceeded. Build and maintain strong relationships with client stakeholders, acting as the primary operational … contact. Monitor performance metrics and implement data-driven strategies for service improvement. Onboarding and implementation of new businesses into the CSD structure. Manage internal communication and reporting tools and Internal escalation management Client invoicing preparation Drive operational efficiency through optimisation, innovation and best-practice processes. Oversee resource planning ...

commercial decision-making. Ensure all sales and bid activities adhere to internal governance processes and compliance requirements. Track and report on key sales performance metrics to support forecasting and strategic decision-making. What You'll Bring (Skills & Qualifications) The ideal candidate will have: Commercial experience in sales ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

Support internal and external stakeholder communication Assist in governance, compliance, and audit activities Identify and suggest process improvements Support tracking of customer feedback and performance metrics Collaborate with cross-functional teams and external vendors Take ownership of small process improvement initiatives What You’ll Gain: Hands-on experience ...

with service, security operations, and consulting teams to build trusted partnerships. You will proactively manage relationships with strategic clients, keeping them informed of key metrics, service updates, and upcoming initiatives. You will also oversee client deliverables, monitor onboarding and consulting projects, ensure milestones are met, and address any issues … drive service improvements. Issue Resolution: Proactively manage and resolve client concerns, escalating when necessary to ensure satisfaction. Service Reporting: Compile and deliver key service metrics, including Quarterly Business Reviews and service updates, highlighting performance, deliverables, and strategic recommendations. Growth Opportunity Identification: Collaborate with clients and internal teams ...

with service, security operations, and consulting teams to build trusted partnerships. You will proactively manage relationships with strategic clients, keeping them informed of key metrics, service updates, and upcoming initiatives. You will also oversee client deliverables, monitor onboarding and consulting projects, ensure milestones are met, and address any issues … drive service improvements. Issue Resolution: Proactively manage and resolve client concerns, escalating when necessary to ensure satisfaction. Service Reporting: Compile and deliver key service metrics, including Quarterly Business Reviews and service updates, highlighting performance, deliverables, and strategic recommendations. Growth Opportunity Identification: Collaborate with clients and internal teams ...

with service, security operations, and consulting teams to build trusted partnerships. You will proactively manage relationships with strategic clients, keeping them informed of key metrics, service updates, and upcoming initiatives. You will also oversee client deliverables, monitor onboarding and consulting projects, ensure milestones are met, and address any issues … drive service improvements. Issue Resolution: Proactively manage and resolve client concerns, escalating when necessary to ensure satisfaction. Service Reporting: Compile and deliver key service metrics, including Quarterly Business Reviews and service updates, highlighting performance, deliverables, and strategic recommendations. Growth Opportunity Identification: Collaborate with clients and internal teams ...

with service, security operations, and consulting teams to build trusted partnerships. You will proactively manage relationships with strategic clients, keeping them informed of key metrics, service updates, and upcoming initiatives. You will also oversee client deliverables, monitor onboarding and consulting projects, ensure milestones are met, and address any issues … drive service improvements. Issue Resolution: Proactively manage and resolve client concerns, escalating when necessary to ensure satisfaction. Service Reporting: Compile and deliver key service metrics, including Quarterly Business Reviews and service updates, highlighting performance, deliverables, and strategic recommendations. Growth Opportunity Identification: Collaborate with clients and internal teams ...

with service, security operations, and consulting teams to build trusted partnerships. You will proactively manage relationships with strategic clients, keeping them informed of key metrics, service updates, and upcoming initiatives. You will also oversee client deliverables, monitor onboarding and consulting projects, ensure milestones are met, and address any issues … drive service improvements. Issue Resolution: Proactively manage and resolve client concerns, escalating when necessary to ensure satisfaction. Service Reporting: Compile and deliver key service metrics, including Quarterly Business Reviews and service updates, highlighting performance, deliverables, and strategic recommendations. Growth Opportunity Identification: Collaborate with clients and internal teams ...

with service, security operations, and consulting teams to build trusted partnerships. You will proactively manage relationships with strategic clients, keeping them informed of key metrics, service updates, and upcoming initiatives. You will also oversee client deliverables, monitor onboarding and consulting projects, ensure milestones are met, and address any issues … drive service improvements. Issue Resolution: Proactively manage and resolve client concerns, escalating when necessary to ensure satisfaction. Service Reporting: Compile and deliver key service metrics, including Quarterly Business Reviews and service updates, highlighting performance, deliverables, and strategic recommendations. Growth Opportunity Identification: Collaborate with clients and internal teams ...