8 of 8 Performance Metrics Jobs in the Thames Valley

love to hear from you. What You'll Be Doing Championing the voice of the customer by analysing feedback, satisfaction measures and service performance data. Mapping customer experiences and identifying opportunities to improve the customer journey. Turning complex datasets into clear, actionable insights that support business decisions. InterpretingPower … dashboards and reports that help teams understand performance and drive improvement. Investigating trends, recurring issues and root causes to support problem resolution and service enhancement. Workingcloselywith operationalSupervisors and Managersto understand challenges and identify solutions. Monitoring customer performance metrics and identifying opportunities to improve service outcomes. Presenting findings ...

Test Manager, support the Software and Data Science teams by designing, developing and executing independent Test Plans and Test Procedures, covering functional, regression, performance and security testing to validate software quality. Act as an independent witness in formal test events. Review and approve technical and quality documentation in line … regulatory expectations. Collaborate with internal and external stakeholders to understand product and testing requirements. Promote a culture of quality and continuous improvement. Monitor quality performance metrics and provide insights and recommendations to drive improvements. Ensure compliance with applicable standards, procedures, and customer requirements throughout all project phases. ...

deliver high-value products. Translate business requirements into epics, features and user stories. Drive data-led decision making through customer insight, analytics and product performance metrics. Balance customer, commercial and technical priorities to maximise product value. Identify and manage delivery risks, dependencies and cross-functional initiatives. Champion Agile product ...

telecoms operational support systems used for network inventory management and automated network configuration * Support integrations between OSS platforms and Cramer inventory environments * Monitor system performance, availability and operational health * Troubleshoot and resolve production incidents, service issues and application faults * Support application deployments, configuration changes and production releases * Develop … maintain automation scripts using Shell Scripting, Python, Java and HTML * Analyse application logs, system alerts and performance metrics * Support network automation workflows and operational scripting activities * Support Cramer database environments and associated administration activities * Assist with network inventory integrity, reconciliation and data quality activities * Support operational users ...

activities) Support intraday floor support to ensure operational effectiveness and efficient use of resource Insight & Reporting: Produce and present accurate forecast, utilisation, and performance reports. Provide analysis and recommendations to optimise productivity and cost efficiency. Provide supporting information relating to Cost to Serve and Propensity to Contact Identify risks … would be advantageous) Proven success in forecasting, demand and capacity modelling in an operational environment Experience of collating and presenting BI reports Familiarity with performance metrics (utilisation, productivity, shrinkage, service levels) in an operational/contact centre environment Highly Desirable: Professional qualification in workforce planning or operations management ...

impact supporting an organisation going through change. Your New Role As IT Service Delivery Manager, you will take responsibility for the leadership, development and performance of the IT Service Desk and Technical Support teams, ensuring the delivery of high-quality IT services across the organisation. Reporting directly … device life cycle management, and ensuring onboarding and offboarding processes are completed efficiently.In addition, you will be responsible for producing meaningful service reports and performance metrics, creating and maintaining technical documentation, and ensuring consistency of support procedures across the wider IT department. Please note, due to the nature ...

security, and compliance regulations. Facilitate deployment, rollout strategies, user adoption, and transition to Business-as-Usual (BAU) support. Monitor and optimize AI Agent performance metrics, including usage trends, user feedback, token consumption, and cost tracking. Identify and communicate technical risks, constraints, dependencies, and delivery factors to leadership ...

periodically throughout the year, including attending some of the events they organise. The Customer Success Manager will also contribute to strategic planning and departmental performance tracking through KPIs including NPS, retention, and expansion revenue. The Company This is a well-established, specialist software business operating in the events technology … scale-up level rather than large enterprise A strong track record of improving client retention and satisfaction, with confidence in data, performance metrics, and reporting to senior stakeholders Hands-on experience with CRM tools (Salesforce and Monday.com experience would be particularly welcome) and a good grasp of SaaS ...