Reading, Berkshire, United Kingdom Hybrid / WFH Options
Project People
Services directorate is accountable for delivering the right sites, in the right locations, always accessible and always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. The Site Operations … Spares & Site Operations. What you can expect to be doing: Own, and continuously improve the methodologies, processes, systems, controls, capabilities and relationships required for management of site spares and site operational maintenance. Be accountable for the leadership and proactivemanagement of all aspects of spares, sites and … safety assurance on behalf of the Senior Site Operations Manager. Proactively manage the delivery of operational spare part management services by the supplier ecosystem against contractual obligations and industry benchmarks. Be accountable for the assurance, approval and maintenance of detailed plans for the management of operational spare parts More ❯
Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling … foster product adoption, and contribute to the overall success of our clients in leveraging Feedzai's innovative technology. Your Day to Day: Client Relationship Management: Develop and nurture strong, long-lasting relationships with key clients. Act as the main point of contact for customer inquiries, concerns, and escalations. Regularly … team. Act as a bridge between clients and the Feedzai Product development organization , ensuring that client needs are considered in future product enhancements. Account Management: Proactivemanagement of renewals - from alignment of value realization and success plans to guarantee to commercial management of the renewals ProactiveMore ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Littlefish
to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness … of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use … data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual More ❯
the contractual commitments with the customer and guaranteeing satisfaction for the delivery outcomes for an account or Multiple accounts. Accountable for driving aggressive performance management for the account against delivery costs. Results: High customer satisfaction (CSAT/NPS) scores - Maintain a CSAT score of 90% or higher. Strong executive … compliance with contractual obligations and timely invoicing with zero disputes. Meet cost savings target Improve Labor Pyramid Index (LPI) Main Responsibilities: Client Relationship & Account Management: Serve as the primary delivery leader and point of contact for key insurance software accounts. Develop and maintain strong client relationships, ensuring alignment with … success. Drive continuous improvement and operational excellence in service delivery. Ensure 100% SLA adherence across availability, response times, and service quality metrics. Financial & Contract Management : Manage the P&L of the allocated account(s), ensuring profitability and cost control. Drive revenue growth by identifying upselling and cross-selling opportunities More ❯
Clevedon, Somerset, United Kingdom Hybrid / WFH Options
Transvault Software Limited
Department: Management Location: Hybrid - (Within 30-minute commute of Clevedon, UK) Hours: 37.5 hours per week, Monday to Friday Reports to: Chief Executive Officer Transvault's Leadership Team inspire and drive the mission, strategy and successful delivery of the business results, constantly seeking the best customer and commercial results … and customer financial relationships to ensure a tightly controlled working capital cycle Overseeing legal and insurance reviews to ensure that there are sufficient provisions Management of relevant external business relationships Ensuring the timely and accurate production of monthly reports Maintaining a continuous improvement philosophy of financial management Working … present to the Board, all key finance matters whilst acting as a financial conduit between all areas of the business Maintaining oversight, communication and proactivemanagement of pricing, costs, overheads, sales commissions and supplier payments and rebates Ownership of lending relationships, cash management, corporation tax, VAT, FX More ❯
to manage the delivery of the Security & Cleaning contracts to the standards required of both ABM and Savills. You will ensure that the site, Management Centre, all public areas including all associated service yards/roads, toilets, common areas and back of house areas are fully secured and cleaned … to a level of service which exceeds the client's expectations and are safe through a planned and proactivemanagement program. KEY RESPONSIBILITIES: Manage the delivery of the contract in line with company policies and procedures. Manage all aspects of the ABM colleagues including training, H & S, development … are updated and meet the needs of the site specifics. Complete all company paperwork as required. Conduct return to work interviews and perform absence management processes as required. Ensure all team members carry out their duties in a correct and timely manner in accordance with the cleaning specification and More ❯
place to work, and we offer flexibility of office/homeworking due to our hybrid model. About the role In your role as Data Management Lead you will make a meaningful and valued contribution from the outset. This role will provide a great opportunity to establish and execute the … the data governance, data architecture and data quality activities. This role plays a critical part in ensuring that new ways of working in data management are effective, efficiently undertaken and build long term capabilities. What you will be doing As a trusted part of the Operations you will be … responsible for: The successful candidate will lead the establishment and execution of new data management practices, providing support to the USSIM Head of Data Oversight and the broader Data Oversight function. Support the USSIM Head of Data Oversight in the development and implementation of data management business processes. More ❯
engagement with staff of 19 Universities Build mutually beneficial interactions and partnerships with universities, select entrepreneurship organisations and Converge's strategic and commercial partners Proactive engagement with aspiring academic entrepreneurs and Converge alumni Proactivemanagement of the Converge process to ensure that effective support mechanisms are in … presentations and pitches Identify opportunities for new collaborations and projects Other duties as specified by the Director of Converge. B. Operations: Responsible for line management of Enterprise Executives based in Glasgow and/or Northeast of Scotland Maintain CRM records and identify opportunities for improvement of data management … year Liaise with internal HW stakeholders in relation to legal, finance, IT and HR Work with suppliers to support delivery of key activities Project management including budgeting for specific projects. C. Stakeholder management: Work with colleagues to further develop an external network connecting Converge to the business community More ❯
balance Key Skills Required: Senior Stakeholder engagement: Build and manage strategic senior stakeholder business to drive growth and value creation of the portfolio Contract management P&L Management Forecasting Able to understand and articulate the DXC offerings in and out of Insurance Ability to understand the Customer's … business Able to interpret annual account statements from clients Solution-orientated and problem-solving skills Proactivemanagement anticipating client needs Able to represent the client's voice internally in DXC Strong communication and written skills Highly organized and able to prioritize Strong reporting skills Action orientated Strong client More ❯
balance Key Skills Required: Senior Stakeholder engagement: Build and manage strategic senior stakeholder business to drive growth and value creation of the portfolio Contract management P&L Management Forecasting Able to understand and articulate the DXC offerings in and out of Insurance Ability to understand the Customer's … business Able to interpret annual account statements from clients Solution-oriented and problem-solving skills Proactivemanagement anticipating client needs Able to represent the client's voice internally in DXC Strong communication and written skills Highly organized and able to prioritize Strong reporting skills Action-oriented Strong client More ❯
Desk Team are responsible for providing the First Line IT Support service for approved IT services and systems. Phone-based, they are responsible for management and escalation of all incoming service requests and fault tickets in accordance with global Service Desk procedures. They will contribute to the successful deployment … strategy within the business. As an Analyst, we expect this individual to be familiar with service desk working practices such as incident and problem management in addition to request fulfillment. Hours: 08:00 a.m. to 6:00 p.m. with flexibility in accordance with the needs of the business. (37.5 … hour week on a rotational shift basis) Responsibilities Provision of excellent first line support for incident, problem and request management in accordance with documented processes Resolution of all appropriate Service Desk tickets and associated customer expectation management Effective and proactive communication of problems/issues that impact More ❯
Reading, England, United Kingdom Hybrid / WFH Options
Project People
Services directorate is accountable for delivering the right sites, in the right locations, always accessible and always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. The Site Operations … causes of service underperformance, instigating recovery initiatives to deliver and improve service performance. Be accountable for the assurance & approval of detailed plans for the management of PPM based on service requirements, current backlogs, changes in site status and incremental service demand due to condition to achieve agreed business outcomes … and performance targets. Responsible, in conjunction with the MBNL H&S, infrastructure management, estates and compliance teams to ensure sites are maintained in a safe and compliant way whilst maintaining the longevity of the assets by the supplier ecosystem. Work with the MBNL Commercial Management Team, for the More ❯
working with Data. The position is to ensure the effectiveness of data extraction and data reporting capabilities within the Bank • To support the Senior Management and Head of Compliance in the management of compliance and regulatory risks through MI analytics and reporting. Key Responsibilities • Ensure collation of client … business teams. • Participate as independent participant in IT, Data and Project working committees where data related considerations and insights are required. • Support the senior management other Head of Departments at the bank in London • Any other responsibilities/tasks as assigned by the Head of Compliance from time to … business/business units. Personal skills (Soft Competencies [Core/Leadership]) • Good judgment in enabling the provision of sound advice on regulation and practice, proactivemanagement of compliance and regulatory risks. • Good presentation and influencing skills, required in guiding and assisting teams in putting forward proposals for clients More ❯
working with Data. The position is to ensure the effectiveness of data extraction and data reporting capabilities within the Bank • To support the Senior Management and Head of Compliance in the management of compliance and regulatory risks through MI analytics and reporting. Key Responsibilities • Ensure collation of client … business teams. • Participate as independent participant in IT, Data and Project working committees where data related considerations and insights are required. • Support the senior management other Head of Departments at the bank in London • Any other responsibilities/tasks as assigned by the Head of Compliance from time to … business/business units. Personal skills (Soft Competencies [Core/Leadership]) • Good judgment in enabling the provision of sound advice on regulation and practice, proactivemanagement of compliance and regulatory risks. • Good presentation and influencing skills, required in guiding and assisting teams in putting forward proposals for clients More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
USS Investment Management Limited
of medium to large-sized projects, and/or larger programmes (a mix of technical and non-technical work packages) using an agreed project management methodology. What you will be doing As a trusted part of the IT team, you will be responsible for: Lead planning and delivery of … IT Project Managers and support development planning Ensure adherence to governance and change control processes Promote and implement best practice in project and resource management About you We know that sometimes people can be put off applying for a job if they don't tick every box, but if … you meet all the requirements outlined in this profile. To be successful in the role you will have: Strong knowledge and experience in project management and governance Certified by a recognised project management body (e.g. PRINCE2, PMP) Proven track record delivering complex IT projects and programmes Excellent planning More ❯
and that via utilisation of the knowledge base appropriate resources are applied. The post holder will be responsible for handling requests through the incident management lifecycle within agreed SLA and KPI timescales. The role will also involve escalating tickets both internally and with the trusts external providers. The post … service improvement. Excellent people and communication skills are essential to maintain effective communication links. Previous experience of working on a Service Desk, using service management tools and utilising remote support and management tools would be very helpful. You will be required to work within a shift pattern of … peripherals and software packages, e.g. Windows, Outlook, Office applications, virtual network Explain and advise solutions to complex I.T. issues to non I.T. staff. Provide proactive incident management and keep the customer updated with progress of their reported incidents as agreed within Service Level Agreements and internal Service Support More ❯
Database Administrator - Legal Salary: competitive The Role: Main Objectives: To provide outstanding technical expertise in the management, support and continuing improvement of the client's core systems with a specific focus on the firm's SQL Server environment. Manage relationships with key internal and external stakeholders. Hours: Shift patterns … issues that are part of day-to-day DBA responsibilities - Remediation of issues raised by incidents internally. (Monitoring SQL alerts, actioning Incident tickets). Management of escalated incidents resulting in Major Incidents/Priority Incidents/Problem tickets. Setup Test, Dev and Production SQL Environments (Provisioning/Decommissioning SQL … Packs - Stand-alone/Always-on/Database Mirroring support (General). Monitoring SQL estate for critical Production environments/Analysis of issues/Proactivemanagement of SQL server alerts. Support and maintain SSIS/SSRS/Power BI/SSAS - Development/Maintenance/infrastructure. Assist the More ❯
Hampshire, England, United Kingdom Hybrid / WFH Options
Hays
implement robust Cloud solutions. Network Concepts: Understanding of TCP/IP, LAN, WAN, and VPN. Attention to Detail: High level of accuracy and thoroughness. ProactiveManagement: Active approach to systems management. Analytical Skills: Proven problem-solving abilities. Financial Services: Experience in this sector is a plus. What you … ll get in return Attractive Bonus Scheme: Enjoy a discretionary bonus plus a management incentive programme. Flexible Work Arrangements: Benefit from hybrid working options. Generous Time Off: Receive a substantial holiday allowance. Secure Future: Participate in a robust pension scheme. Comprehensive Health Coverage: Access to private medical insurance, including More ❯
to elicit, document, and validate data migration, scope and quality expectations, and reporting requirements. Establish strong governance for the workstream, including detailed planning and proactivemanagement of Risks, Assumptions, Actions, Issues, and Dependencies (RAAID). Ensure successful delivery across all key phases of the migration lifecycle: Discovery – Analyse … data mappings. Rehearsals – Lead the planning and support the execution of dress rehearsals. Cutover – Lead the live data migration, coordinating with all parties. Incident Management – Handle post-migration issues and escalations. Communication – Maintain clear, consistent updates to stakeholders. Manage the process for achieving formal cutover sign-off, including validation … and best practices. Extensive experience of migration of applications, systems, processes, and data in banks and/or building societies is essential Excellent stakeholder management and communication skills with proven ability to co ordinate technical delivery teams and cross-functional contributors including the ability to effectively engage with non More ❯
london, south east england, united kingdom Hybrid / WFH Options
Monument Technology
to elicit, document, and validate data migration, scope and quality expectations, and reporting requirements. Establish strong governance for the workstream, including detailed planning and proactivemanagement of Risks, Assumptions, Actions, Issues, and Dependencies (RAAID). Ensure successful delivery across all key phases of the migration lifecycle: Discovery – Analyse … data mappings. Rehearsals – Lead the planning and support the execution of dress rehearsals. Cutover – Lead the live data migration, coordinating with all parties. Incident Management – Handle post-migration issues and escalations. Communication – Maintain clear, consistent updates to stakeholders. Manage the process for achieving formal cutover sign-off, including validation … and best practices. Extensive experience of migration of applications, systems, processes, and data in banks and/or building societies is essential Excellent stakeholder management and communication skills with proven ability to co ordinate technical delivery teams and cross-functional contributors including the ability to effectively engage with non More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
Weightmans
engineers and financial advisors); insurance policy coverage; insurance and reinsurance disputes; and claims relating to construction, property damage and aviation. Main duties and responsibilities Proactivemanagement of your own caseload with limited supervision required Working as part of a team on large, complex, high value matters Assisting the … compliance with client service level agreements, relevant policies and procedures Supporting and having autonomy to contribute to and develop business development initiatives Completion of management information Delegating to and developing/supervising trainees and paralegals Assisting with other work allocated by the Team Manager Working in accordance with Weightmans … driven and client-focused approach, with the ability to strategise Strong legal and analytical skills and an eye for detail Excellent organisation and time-management skills Excellent communication and interpersonal skills, with a positive attitude Excellent IT skills Excellent teamwork skills Why work for us Weightmans is a Top More ❯
team, you will help to develop newer, better services and products for our clients. You will also be deriving insights from data that enable proactivemanagement of assets and more informed investment planning, benefiting communities and the environment by using digital technology to help our clients meet the More ❯
for the represented network service capability. The network delivery lead represents all DXC Network Services seamlessly and provides a conduit between our DXC account management team, network operations, project, engineering, architecture, other DXC support groups, client counterparts, and other third-party network service providers or suppliers where required. The … reporting line to the account delivery executive (ADE) directly or through the account run lead (ARL) and a hard line to the Network Delivery Management Organization. Practice 'extreme ownership' of everything DXC network services manage, to an extreme degree. Be responsible for not just those tasks which you directly … by DXC GNS should be accompanied by a formal Risk Acceptance Form or similar signed by the persons who have accepted the risk. Ensure proactivemanagement of network performance and operability. Work with ASO to ensure compliance with contractually agreed security vulnerability management and or security report More ❯
for the represented network service capability. The network delivery lead represents all DXC Network Services seamlessly and provides a conduit between our DXC account management team, network operations, project, engineering, architecture, other DXC support groups, client counterparts and other third-party network service providers or suppliers where required. The … reporting line to the account delivery executive (ADE) directly or through the account run lead (ARL) and a hard line to the Network Delivery Management Organization. Practice 'extreme ownership' of everything DXC network services manage, to an extreme degree. Be responsible for not just those tasks which you directly … by DXC GNS should be accompanied by a formal Risk Acceptance Form or similar signed by the persons who have accepted the risk. Ensure proactivemanagement of network performance and operability. Work with ASO to ensure compliance with contractually agreed security vulnerability management and or security report More ❯
Harrogate, North Yorkshire, Yorkshire, United Kingdom
Redcentric
support teams provide an effective yet complex blend of both customer and technical support for a range of managed IT service products including Data Management, Network (Internet Access, VPN, HSCN), Hosted IP Telephony, Unified Comms, Data Centre Hosting, Virtualisation Services amongst others. Delivering a customer experience that successfully sets … their role. You will need to train them, inspire them, motivate them, and support them. As Service Desk Team Leader , your role will include management of a primary UK Service Desk including a close working relationship with End User and offshore teams. Key Responsibilities and Tasks Key responsibilities in … this role will include but are not restricted to the following: Performance Management, Skill Development & Coaching - management of day to day team performance identifying and delivering individual development requirements; pre-planning training based on identified 'weak' areas and future products and services Relationship Management - establish and maintain More ❯