Desktop Support Lead
- Hiring Organisation
- Brevan Howard
- Location
- London, United Kingdom
- Salary
- £ 120 K
impacting revenue-generating teams, delivering white-glove deskside and remote support with strict adherence to the 30-minute response SLA. Calm execution under pressure, proactive endpoint health management, and disciplined ServiceNow ticket hygiene are essential to minimizing downtime and eliminating operational friction.Beyond operational support, this position carries strategic ownership … Bloomberg Terminal and other market data and front-office trading applications.Understanding of endpoint build, software distribution, and client management architectures.Familiarity with end-user experience monitoring tools and ITIL-based support frameworks.Confident leveraging AI tooling, including Claude, as part of day-to-day support delivery to enhance the enduser experience ...