26 to 50 of 57 Problem Management Jobs in London

line support and help with 3rd line support and technical investigations where needed. Support system changes, upgrades, and installations. Help with root cause analysis, problem management, and putting in place corrective actions. Contribute to system design reviews, upgrades, migrations, and new technology rollouts. Make sure operational needs … changes. Take part in a 24/7 support rota, including nights, weekends, and public holidays if required. Work within agreed incident, change, and problem management processes. Work with internal teams, service owners, project staff, and external suppliers as needed. Support a culture of operational excellence, ongoing improvement ...

engineer will lead cross‐functional triage, perform deep root‐cause analysis, guide platform stability initiatives, and mentor Level‐2 engineers. Key Responsibilities Incident & Problem Management (Genesys Cloud CX & UCCE) Act as L3 escalation for all high‐severity P1/P2 contact center incidents across Genesys Cloud … eliminate repeat incidents through structural corrective actions. Author executive‐ready RCA documents including business impact, preventive actions, and long‐term remediation plans. Drive problem management, corrective action tracking, and service stabilization initiatives. Voice, Media & Network Engineering Own advanced troubleshooting of SIP signaling, call setup, and session negotiation (Genesys ...

London.Travel can be expected as needed to facilitatetheexecution of projects in the localstatesbut is not expected to exceed30to 60days a year. KEY RESPONSIBILITIES Project Management — Lead regional IT projects end-to-end, including network rollouts, store expansion, ISP migration, identity management, and IT security initiatives. Plan and allocate … resources to deliver projects on time and within budget, and organisehypercaresessions to ensure a smooth transition into business-as-usual operations. Stakeholder Management — Act as the primary liaison between the IT function, senior management, regional business stakeholders, external partners, and Global HQ. Build strong working relationships to resolve ...

cloud services. Contribute to the future CI/CD and pipeline strategy, including roadmap definition, reusable deployment patterns and operational handover requirements. Support change management, incident resolution, problem management, service improvement and other ad hoc cloud platform projects as required. Why Forsters? We are renowned … maintaining accurate CMDB data through automation. Experience with Ansible, Windows Server, Active Directory, Docker, Kubernetes, Azure Container Apps or AKS. Experience with Azure Cost Management, budgets, FinOps practices and resource optimisation. Familiarity with Azure Policy, automated security policy enforcement and legal or regulated security baselines. Experience in a legal ...

framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT’s ITIL‐aligned framework and audit controls. Maintain oversight of the Production Change process … impactful changes. Administer and continuously improve ServiceNow workflows to support international operations, including automation, routing rules, and reporting configuration. Maintain oversight of asset management across international offices, ensuring configuration items and inventory records are accurate, complete, and reflect current state. Monitor and report on Problem Management activity ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

SOPs and runbooks that people actually follow, not shelfware Stand up the operational disciplines that keep a fleet under control: incident, change, and problem management; escalation and on-call paths; maintenance windows; and postmortems that turn every event into an improvement Own asset and inventory management … operations playbook for a new site, the full set of SOPs and runbooks technicians work from on day one; stand up incident and change management across sites so every event is triaged, tracked, and reviewed to a single standard; build the asset and inventory process from receiving dock ...

server platforms, architecture design, integration development, automation, and collaboration with business and technical stakeholders across the firm. Primary applications and platforms include: iManage Document Management & Integrated Solutions: iManage Work 10, Preview Servers, RAVN, iManage Mobility, Threat Manager, Co-Authoring, Closing Folders, SPM, Litera CAM, GDSI Core Platforms: Windows Server … Apache, Linux, Windows OS, MacOS, AVD This role reports to the Senior Manager of Desktop and Application Services. Responsibilities include: Application Management Administer, configure, and optimize assigned applications to ensure stability, performance, and user adoption. Monitor system health, troubleshoot issues and deliver solutions for complex technical challenges. Lead application ...

logged and updated throughout their lifecycle. Collaborate with infrastructure teams and third-party suppliers to resolve incidents quickly. Identify recurring issues and contribute to problem management and service improvements. Create and maintain knowledge base articles and technical documentation. What we're looking for in the IT Support Engineer … account administration and Joiner, Mover, Leaver processes. Mobile device support (iOS and Android). Teams telephony, printers and other end-user technologies. IT Service Management (ITSM) tools and working within SLA-driven service desks. Troubleshooting technical issues with strong analytical and problem-solving skills. You'll also have ...

FastAPI JavaScript, TypeScript React or Angular REST APIs, Swagger/OpenAPI SQL Server, PostgreSQL, NoSQL and vector databases Azure App Services, Azure Functions, API Management Docker, Kubernetes (AKS) Azure DevOps, Git repositories, CI/CD pipelines Power Platform exposure beneficial (Power Apps, Power Automate, Power BI) Authentication and security … Contribute to technical best practices, coding standards, and modern engineering approaches across the technology estate Follow ITIL-aligned processes for change, release, incident, and problem management Required Experience Strong commercial experience as a Full Stack Developer or Full Stack Engineer within Financial Services, Investment Management, Banking ...

observability team and wider engineering groups. Champion and enforce best practices, fostering a culture of proactive and data-informed decision-making.* Drive Incident & Problem Management: Working with Operations teams on high-priority incident resolution efforts, utilizing deep analysis of telemetry data for swift root cause identification. Drive post … Terraform, Ansible).* Programming & Automation: Strong programming and scripting skills (e.g., Python, Go, Shell) with a focus on creating scalable automation and custom tooling.* Problem-Solving: Exceptional analytical and strategic problem-solving skills, with the ability to lead through complex technical challenges.* Data Analysis: Expertise in analysing ...

Create integration roadmaps aligned with product releases and enterprise architecture. Integration Delivery • Lead solution design using SAP Integration Suite (Cloud Integration/CPI, API Management, Event Mesh). • Orchestrate end-to-end flows for master data, transactional data, and identity across SAP and non-SAP systems. • Govern mapping, transformation … error handling, retries, and idempotency. Security & Compliance • Implement secure integration (OAuth2/SAML, mTLS, IP allowlists, secrets management). • Enforce data privacy, retention, and regulatory controls (e.g., GDPR/SOX) in integrations. Operations & Reliability • Set SLAs/SLOs; implement monitoring and alerting via Cloud ALM and SIEM. • Drive incident ...

Evaluation: Contributing to tracking the maturity and effectiveness of cloud transformations and recommending adjustments where needed.Delivering Business Outcomes: Applyingyour skills in strategy, service management, agile delivery, DevOps, business process mapping, and organisational design to help deliver tangible results.Collaborative Innovation: Collaborating with colleagues and client teams to co-create innovative … environments where cloud is a key enabler of change. You bring a mix of technical understanding, consulting mindset, and a collaborative approach to problem-solving.We’re looking for individuals with experience in some of the following areas:Familiarity with ITILv4 best practices, including Incident, Change, and Problem Management ...

with product, delivery and architecture colleagues to ensure platform services meet user and business needs. Support live service operations, including incident response, troubleshooting and problem management. Share knowledge and provide coaching and mentoring across the engineering community. Contribute to improving security, resilience and compliance practices within the platform. Essential ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

summary Responsible for the Trust's Network and Security Governance and support function (planning, designing, configuration and deployment management, maintenance, 2nd line support), technologies, and processes for those used in 1st and 2nd line support to ensure availability and consistency of use for the end user. Providing input … Work with and manage the network managed service (NMS) to ensure continued operation including; technical review of designs, changes and service management of the NMS.o Proactively monitor and review the network managed service and assure NMS supplier security quality (in line with Security/Network Management best practice ...

Manage the ongoing delivery of contracted services, SLAs and KPIs Lead quarterly service reviews with customers and internal stakeholders Oversee Major Incident, Change and Problem Management processes Manage escalations calmly and ensure positive customer outcomes Produce and continually improve service reports and documentation Maintain service handbooks, introduction plans … customer-specific processes Identify service improvement opportunities and take ownership of delivery Work closely with technical teams, vendors, sales and account management Identify opportunities to expand managed services within existing customers What we’re looking for Experience in Service Delivery Management within a cybersecurity, SOC or managed services ...

services. Configure and support identity, authentication and access services, including Microsoft Entra ID. Manage core services such as compute, storage, backup, collaboration and endpoint‐management platforms. Implement appropriate monitoring, alerting, security and cost controls across cloud environments. Support the integration of Software‐as‐a‐Service applications with the organisation … including ISO 27001, NIST 800‐53, NIST 800‐171, CmmC, Essential Eight and Cyber Essentials Plus. Maintain effective patching, hardening, privileged‐access and configuration‐management practices. Assist with security assessments, audits and the implementation of agreed corrective actions. Ensure technical changes follow appropriate security and change‐control processes. Resilience ...

recoverability and cyber hygiene; meet controls for data privacy, confidentiality and regulatory obligations in trading (e.g., REMIT/EMIR, privacy).* Drive incident, change & problem management; measure and report service health and user satisfaction.**What you bring*** Deep commodities data knowledge, ideally within energy trading, including ETRM/… adoption outcomes that engineering teams can execute.* Strong product and technical judgement across modern data platforms, ingestion patterns, APIs, streaming/batch, schema management, CDC, metadata, lineage and data quality, with the ability to assess what good looks like.* Experience leading cross-functional product delivery through Product Owners, architects ...

operational stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering … risk reduction and resilience outcomes. Drive operational excellence at scale for perimeter, proxy, and SSE services in the US, including incident, change, and problem management rigor, observability and resiliency validation practices, automation to improve repeatability and evidence quality, reduction of client and partner impact, and execution of Technology ...

including weekend activities where required) Track test progress, capture outcomes, and ensure actions are documented Collect and organise validation evidence following tests Documentation & Runbook Management Maintain and update IT recovery plans, procedures, and runbooks Support consolidation of fragmented documentation into standardised formats Ensure documents are version-controlled and accessible … Assist in maintaining IT resilience controls and evidencing compliance activities Support periodic review of TRR-owned controls (e.g. ITSC controls) Track remediation actions through Problem Management or risk systems Provide support for audit and regulatory requests Scenario & Methodology Development Support development of IT recovery test scenarios and scenario ...

Enterprise Architecture community Partner with delivery, product and engineering teams to support projects and enhancements from inception through to implementation Support incident and problem management activities, leading root cause analysis and defining sustainable technical solutions Collaborate closely with engineering teams to promote continuous improvement across design, development, testing … technical domains Expertise in architecture governance, design standards, patterns and solution assurance Experience producing and maintaining high-quality solution design documentation Strong stakeholder management skills with the ability to communicate complex technical concepts to both technical and non-technical audiences Experience working within Agile environments, ideally SAFe frameworks Ability ...

operational stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering … risk reduction and resilience outcomes. Drive operational excellence at scale for perimeter, proxy, and SSE services in the US, including incident, change, and problem management rigor, observability and resiliency validation practices, automation to improve repeatability and evidence quality, reduction of client and partner impact, and execution of Technology ...

services industry and their IT systems Practical cloud native experience Experience with observability tooling and practices (structured logging, metrics, distributed tracing) and incident/problem management. Work Style/Ways of Working Strong communication skills, ownership mindset, and ability to collaborate across product, engineering, and operations. Commitment to inclusive ...

services industry and their IT systems Practical cloud native experience Experience with observability tooling and practices (structured logging, metrics, distributed tracing) and incident/problem management. Work Style/Ways of Workin g Strong communication skills, ownership mindset, and ability to collaborate across product, engineering, and operations. Commitment ...