26 to 50 of 135 Problem Management Jobs in London

Application Engineer - Wealth Management Location: London (Hybrid Working - 50% Office Based) Type: Permanent, Full-Time Join a Team Supporting Critical Investment Technology We are seeking an experienced and technically strong Application Engineer to join a specialist technology team responsible for supporting and enhancing a portfolio of business-critical investment … maintaining service stability, driving operational excellence, supporting technology change, and ensuring highly resilient and reliable platforms. The role combines technical troubleshooting, stakeholder engagement, supplier management, and continuous service improvement. The Opportunity You'll join a collaborative team responsible for the operational support, maintenance, enhancement, and continuous improvement of critical ...

opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.## ## The RoleThe Service Management group resides within the Technology Operations function within Refinitiv. It provides operational end-to-end service ownership and support, and manages incident, problem and change management processes. The Service Manager (SM) is accountable for service management throughout the service lifecycle and for providing expert input into incident resolution, problem management and change planning. They will focus on the customer experience, ensuring that providers and capabilities meet agreed levels. ...

Hybrid/IT Operations Management/SLA Management/Vendor Management - A global Japanese fashion brand is currently recruiting an IT Service Delivery/IT Operations Manager to establish and manage its day-to-day IT service across Europe. You will own the service desk experience … retail users as the European business separates from the regional organisation. The ideal candidate should have strong IT service delivery and service desk, SLA management experience, hands-on ServiceNow and Microsoft 365 knowledge, and experience managing vendors and IT services across multi-site retail environments. (Ref: YC47664 - Please include ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams to understand evolving business needs and technology priorities. Participate in vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice ...

across five regions, ensuring stable, secure and high‐performing Network, Cloud/Server and Database Administration (DBA) services. The role leads through strong service management, technical aptitude and vendor governance, coordinating multiple third‐party partners to meet agreed SLA/XLA commitments, drive continuous improvement and manage operational risk … consistency through standardised runbooks, change patterns, monitoring and escalation paths. Maintain end‐to‐end service visibility so issues are proactively identified and resolved. Service Management & Incident Leadership Lead operational management of major incidents, problem management, change and release governance. Provide command‐and‐control during P1/ ...

support Rota. Experience Must have strong system administration experience of Linux Red Hat Server in a Production enterprise environment. Experience of automation using Configuration Management tools like Ansible, Chef, Puppet, Salt Stack. Experience of supporting production VMware environments. Experience of Symantec Veritas Clustering Production Support. Experience to performing diagnostic … collaborate highly effectively with Engineering and other operational support teams to support the end to end service. Knowledge of ITIL framework (understanding of Incident, Problem, Change) Strong documentation and technical writing skills. Experience of enterprise monitoring systems Strong experience in working with ticket systems such as Service ...

difficult client conversations and clearly articulate remediation plans in a way that is reassuring. Solution focussed and outcome driven. Service operations Implement incident and problem management processes using best practice such as ITIL or Agile Service Management. Coordinate and manage the resolution of major incidents and subsequent root … cause analyses. Champion governance, risk and engagement processes and be responsible for others following the processes. Manage change using robust change management processes that prevent scope creep. Ability to manage workflows with popular ticket management tools such as ServiceNow, Jira Service Desk, Zendesk etc. Create, run and report ...

class technical support while also acting as true engineers - employing complex troubleshooting, customer connectivity onboarding, real-time monitoring, incident response, change execution, and escalation management for a highly distributed, latency-sensitive global network spanning both physical infrastructure and cloud platforms. A defining element of this role is its strong … metrics, collectors, and dashboards. Build tooling that strengthens root cause analysis, predictive monitoring, and data-driven operational decision-making within the NOC. Packet Analysis & Problem Management - 10% Respond to customer multicast gap claims and complex market data integrity inquiries. Perform packet captures and deep packet inspection using tcpdump ...

Linux, virtualisation, cloud, middleware, networking, storage, and enterprise platforms, with extensive experience managing large-scale patching programmes within highly regulated environments. Responsibilities Security Patch Management Lead the planning, scheduling, deployment, and governance of security patches across the bank's core infrastructure. Assess security vulnerabilities and determine patching priorities based … infrastructure changes. Perform impact assessments and risk analysis before production deployments. Support major incidents arising from infrastructure changes and security patching activities. Vulnerability & Security Management Work closely with Cyber Security and Vulnerability Management teams to prioritise remediation activities. Analyse vulnerability scan results and recommend appropriate remediation strategies. Ensure ...

leaders and staff. Actively delivers the roll-out and embedding of Data Foundation initiatives in support of key business programs. Coordinates the change management, incident management, and problem management processes. Presents reports and findings to key stakeholders and acts as the subject matter expert on Data ...

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

Technology Location: UK-London Worker Type: Permanent Responsibilities Act as the point of escalation for incidents in and out of business hours Oversee the problem management processes. Proactively assess service issues, perform trend analysis and make recommendations for intervention/improvement Design an effective set of service measures … reporting Provide excellent customer support against defined SLA's and maintain effective working relationships with business teams and internal and external service providers Follow Problem and Incident Management processes at all times, consolidate updates and elevate where necessary and participate in major incident management as the Resolution ...

Customer Excellence Service Reporting both internal to Digital and the wider Trust Communications Process and Policy End-User Education Reporting and Monitoring Supplier Management Asset Management Quality Assurance and Contracts Operational Responsibilities for the Digital Assurance Teams Flexible working: As one of the few Trusts in London … very best of good work life balance. About us Digital Assurance falls within the Digital Services umbrella, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible end result. Locations: The Digital Assurance team are based across the various ...

leaders and staff. Actively delivers the roll-out and embedding of Data Foundation initiatives in support of the key business programmers. Coordinate the change management process, incident management and problem management process. Present reports and findings to key stakeholders and be the subject matter expert … GITHUB, Action, Azure DevOps – Skill Data factory, Databricks, SQL DB, Synapse, Stream Analytics, Glue, Airflow, Kinesis, Redshift, SonarQube, PyTest – SkillOptional skills: Experience in project management, running a scrum team. Experience working with BPC, Planning. Exposure to working with external technical ecosystem. MKDocs documentationProject Initiatives: To leverage trading information flow ...

vulnerabilities and single points of failure and recommend appropriate improvements Provide technical guidance to customers around network upgrades, optimisation and new technology Support change management activity including implementation, validation and post change reviews Contribute to network monitoring, automation and service improvement initiatives Skills & Expertis Cisco Meraki Cisco Catalyst … EtherChannel LAN and WAN environments MPLS, DIA and VPN technologies Cisco Wireless LAN Controllers and Access Points Aruba Wireless Meraki Wireless and Cloud Management SD WAN technologies Palo Alto Firewalls Network monitoring and performance management tools ServiceNow or similar ITSM platforms Experience & Qualifications Bachelor's Degree in Engineering ...

infrastructure Strong networking expertise, including firewalls, routing, switching and VPN technologies Experience with automation, scripting and infrastructure-as-code approaches Understanding of IT service management processes, including incident, change and problem management Strong troubleshooting, stakeholder management and vendor management skills A structured, pragmatic approach ...

. About the Role We are looking for a Systems Engineer to support enterprise systems through research, design, systems engineering, operational support, and change management activities. In this role, you will help maintain system stability, troubleshoot complex technical issues, support automation initiatives, and work closely with development, support … escalation for operational exceptions. Collaborate with development teams, support groups, and vendors to coordinate activities and resolve issues. Support system monitoring, reporting improvements, and problem recovery efforts. Manage and support change implementation, service requests, and operational processes. Create, execute, document, and close tasks, changes, and requests in accordance with ...

business models. Provide leadership, guidance, and technical solutions for focus areas e.g. SAP S/4HANA, SAP Cloud Platform, digital platforms, Cloud Integration, API Management, AI, Advanced Analytics, and IOT. Ensure a well-structured and defined solution architecture framework - delivering to time, cost, and quality and within budget. Ensure … enterprise architecture principles and standards. Lead and participate in key governance forums including Architecture Review Boards, Program Boards, Change Control Boards, and Integration Management meetings. Active participation in business development and pre-sales activities, including proposals and responses to “Requests for Proposal” (RFPs) and “Requests for Information” (RFIs). ...

Manager or similar leadership role Experience managing IT services within a medium or large multi-site environment, ideally within the education sector Strong people management, coaching and performance management skills Good understanding of ITIL service management, including incident, change and problem management Strong technical knowledge … across Microsoft 365, Azure, Active Directory, Intune and wider IT infrastructure Excellent communication and stakeholder management skills with the ability to work with people at all levels Full driving licence and willingness to travel between sites #J-18808-Ljbffr ...

Manager or similar leadership role * Experience managing IT services within a medium or large multi-site environment, ideally within the education sector * Strong people management, coaching and performance management skills * Good understanding of ITIL service management, including incident, change and problem management * Strong technical knowledge … across Microsoft 365, Azure, Active Directory, Intune and wider IT infrastructure * Excellent communication and stakeholder management skills with the ability to work with people at all levels * Full driving licence and willingness to travel between sites ...

Contract: Contract opportunity Working Environment: Rail/Telecommunications We are currently recruiting for a Network Change Engineer to support the delivery and ongoing management of critical radio and transmission networks within the London Underground environment . This is an excellent opportunity for an experienced engineer with a background … TETRA radio, transmission systems, network management or operational service delivery , looking to work on technically complex rail telecommunications infrastructure. The Role As a Network Change Engineer, you will be responsible for provisioning, modifying and removing network services, as well as supporting software and firmware updates across systems managed ...

Contract: Contract opportunity Working Environment: Rail/Telecommunications We are currently recruiting for a Network Change Engineer to support the delivery and ongoing management of critical radio and transmission networks within the London Underground environment . This is an excellent opportunity for an experienced engineer with a background … TETRA radio, transmission systems, network management or operational service delivery , looking to work on technically complex rail telecommunications infrastructure. The Role As a Network Change Engineer, you will be responsible for provisioning, modifying and removing network services, as well as supporting software and firmware updates across systems managed ...

Specialist to help develop, secure and continuously improve our modern Windows end-user computing environment. The role will focus on Windows 11 lifecycle management, Microsoft Intune, MECM, Azure Virtual Desktop, Windows Autopilot, application packaging and endpoint security. The successful candidate will combine strong hands-on technical capability with … party partners. This is an opportunity to influence the evolution of the firm's modern workplace platform, working across physical devices, virtual desktops, cloud management, endpoint security and automation in a global professional services environment The individual will be expected to undertake a broad range of EUC responsibilities, including ...

those faced by underrepresented groups. The Role People & Procurement sits within Corporate Technology, part of Internal Products, and owns the engineering capabilities supporting workforce management, employee experience, supplier management and procurement across the FT. The technology landscape includes major enterprise platforms such as Workday, alongside other SaaS products … People and Procurement, you will translate business priorities into sustainable engineering plans, balancing new capabilities and organisational change with platform health, technical debt, lifecycle management and operational investment. You will also partner with the Principal Engineer and Architecture to shape the longer-term evolution of the technology landscape. ...

throughout Log, manage and maintain incidents, requests and changes within ServiceNow Administer Microsoft 365 and Active Directory, including user accounts, permissions, access and group management Support the configuration, deployment and ongoing management of laptops, desktops, mobile devices and other endpoints Troubleshoot Windows desktop and Windows Server-related issues … Diagnose basic networking and connectivity issues across DHCP, DNS and TCP/IP Perform security administration and access-management activities Support IT projects including laptop builds, deployments, upgrades and technology rollouts Work closely with internal technical teams and third-party suppliers to resolve complex incidents Identify recurring issues ...