11 of 11 Problem Management Jobs in the Thames Valley

proactive leader with a passion for technology and delivering exceptional support, we’d love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high-performance culture Develop team capabilities through training, coaching, and performance feedback … deliver a cost effective and seamless global on-site support service, ensuring compliance with Aurora’s SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end-user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end-user tech ...

operation of the IT Service Desk, ensuring high levels of service delivery across the organisation. The role combines people leadership, service management, operational oversight, continual improvement, and technical understanding.A key objective will be to move the team from a reactive approach towards a mature, structured ITIL-aligned service model.This … role within a busy environment supporting over 2,000 users and requires a practical, service-focused leader who has lived and breathed IT Service Management rather than operating solely in a strategic capacity. You will be responsible for: Leading and managing the IT Service Desk function and support team. ...

more complex, multi-territory device and identity estate. The EUC Manager is the sole people manager within the function. You carry direct line management responsibility for all EUC team members and full accountability for their performance, development, and wellbeing. This is truly an exciting time to join this business … positive attitude are essential to fit into the company culture. You will have previous experience in a similar EUC Manager or IT Management role and can demonstrate a passion for supporting customers through technology. The successful candidate will have already achieved some of the below and be willing ...

classroom. This is an exciting opportunity for a passionate individual with an aptitude for information technology. The successful candidate will have the oversight and management of the IT Helpdesk who provide ICT support to Eton staff and pupils. Due to the needs of the school and the department … sport and leisure facilities, and discounts with local retailers and businesses. Main Duties Contribute and deliver on the IT strategy as part of the management team. Manage and develop the IT Helpdesk team members. Oversee the ticketing system to ensure 1st and 2nd line requests are categorised, prioritised ...

keep everything in top shape. Want to come and be a part of it? What will you be doing? Youll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team supporting services that underpin Critical National Infrastructure Youll … proactive and Reactive within Incident and Problem Management Youll carry out Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What youll bring? Youll bring experience with supporting OSS systems ...

Strong experience supporting and operating cloud-based data platforms Commercial experience with Microsoft Fabric and/or Azure data services SQL Server administration and management experience Experience handling incidents, problem management and change requests within SLA-driven environments Strong troubleshooting and analytical skills Ability to work effectively … Desirable GitHub and GitHub Actions Terraform and Infrastructure/Platform as Code Cloud monitoring and observability tooling Alerting and operational monitoring platforms Cloud cost management and optimisation Zero Trust architecture experience Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply ...

play a key role in ensuring critical services remain secure, resilient and aligned to business needs. You'll be responsible for service performance, risk management, continuous improvement initiatives and supporting the successful transition of new technologies into operational support. Key Responsibilities Oversee Infrastructure, Network and End User Computing services … Drive service performance across Incident, Request and Problem Management processes Manage operational risks, controls and compliance activities Identify and implement service improvements and efficiencies Support technical teams through coaching, development and mentoring Coordinate planning activities and contribute to Agile delivery practices Ensure successful transition of projects ...

Oxford (onsite 2 - 3 days a MONTH) Salary: Up to £52,000 (+ on call, excellent benefits) Skills: Azure IaaS, Azure subscriptions, Azure tenant management, Azure networking, storage, virtual machines, resource groups, governance, PowerShell, Azure Automation, Microsoft Entra ID, Conditional Access, Microsoft 365 We are looking to recruit … Azure infrastructure services including virtual machines, storage accounts, networking, DNS, web apps, application gateways and load balancing Support Azure governance, access control, security, cost management and operational best practice Act as a senior technical specialist across Azure and Microsoft cloud services Design, implement and support secure, scalable Azure cloud ...

transition to a new managed service provider (MSP). This is a hands-on role focused on day-to-day IT operations, major incident management, and cross-supplier coordination, ensuring service continuity throughout the transition. Key Responsibilities Provide oversight of BAU IT operations across Incident, Major Incident, Problem … Coordinate across Service Desk, suppliers, and technical teams to maintain service stability Support MSP transition activities, including cutover planning and early life support Drive Problem Management and PIR actions to reduce recurring issues Produce and review operational MI (incident trends, backlog, MTTR, change success) Maintain runbooks, knowledge articles ...

contribute to improvement plans for better operational performance. Ensure all service support documentation adheres to ITIL V3 standards and engage effectively in Incident, Change, Problem, and Request management. Identify and implement service improvements and cost-saving initiatives. Participate in the problem management process, using trend analysis ...

practices -Configure and validate GNME functionality (eg workflows, data capture processes, validation rules) -Facilitate workshops, walkthroughs, and user acceptance testing (UAT) -Support incident and problem management by analysing functional issues and identifying root causes -Contribute to continuous improvement by identifying opportunities to optimise business processes -Produce and maintain ...