will troubleshoot hardware, software, network, and account-related issues while delivering timely and professional support. This position is ideal for someone who enjoys problem-solving, communicating with users, and working with technology in a fast-paced remote environment. Key Responsibilities Provide first-level technical support through phone, email … education or certification is a plus. Previous experience in IT support, help desk, technical support, or a related role preferred. Strong troubleshooting and problem-solving abilities. Familiarity with Windows operating systems, Microsoft 365, printers, peripherals, and basic networking. Understanding of common IT concepts such as IP addresses ...