Quality Assurance Team Leader (Associate)
- Hiring Organisation
- Capital One UK
- Location
- Nottingham, UK
- Employment Type
- Full-time
high-performance culture where team members feel supported, heard, and challenged Set clear goals and expectations, regularly reviewing progress and offering feedback that drives improvement and strong team member outputs, aligned to SLAs and deliverables Maintain strong engagement through building a strong team culture, career development conversations, personal development … recognition of achievements Create a customer-centric culture within the team with a balanced focus on customer outcomes as well as compliance and process adherence Drive performance management activities including quality reviews, productivity analysis, and timely interventions for underperformance. Monitor and report on team effectiveness, ensuring accurate data ...