Service Desk Analyst
- Hiring Organisation
- Tata Consultancy Services
- Location
- Warrington, England, United Kingdom
point agent when difficult or controversial calls/tickets that are received. Provide and assist other analysts Review and acknowledge service requests as per process Take overall responsibility for service request handling Act as a further escalation point for the coordinators. To act as a single point of contact … agreed shift Rota Willingness to take on extra responsibility, as and when required Responsible for monitor and maintaining defined SLA’s Identify process improvement opportunities Handle contacts in a professional manner with utmost quality Work as a backup for other functional teams when necessary. Perform Quality analysis when ...