Head of Customer Service
- Hiring Organisation
- Robert Half
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
customer, holding the wider business to a high standard. This is a hands-on leadership role at the intersection of operations, customer experience and process design. What you will do Lead, coach and develop the Customer Service team, scaling across markets and time zones Be the internal champion … escalation point for the most sensitive customer situations Lead the selection, implementation and roll-out of customer service tooling Drive automation and process improvement so the function scales without proportionally scaling headcount Build the dashboards and reporting that give leadership visibility on customer service health Own customer FAQs ...