Technical Architect - Lead (UC & CC)
- Location
- Greater London, England, United Kingdom
Dynamics 365 Contact Center projects. Day to day, they will be expected to engage directly with customers, from the presales stage through to delivery into operational support teams. Alongside their primary consulting duties, the Team Lead will take on additional responsibility for leading and managing a team of Unified … delivering Contact Centre solutions with Anywhere365/AnywhereNow and/or Dynamics 365 Contact Center Strong experience working in a consulting or customer-facing delivery role, ideally with experience leading, mentoring or coaching a team of consultants or engineers Deep understanding of Anywhere365/AnywhereNOW workflows, IVR design, WebAgent ...