11 of 11 Remedy Jobs in the UK

service performance, incidents, changes, assets and service level metrics. ITSM Platform & Data Extraction: Practical experience using enterprise ITSM platforms, such as ServiceNow or BMC Remedy, to extract and validate data through reports, queries, filters or equivalent reporting capabilities. Advanced Spreadsheet Skills: Strong Microsoft Excel skills, including complex formulae, lookups ...

Service Request Management. Experience supporting cloud-based services. Experience working within complex, multi-supplier environments. Jira Service Management (JSM), Confluence and/or Remedy experience. Strong stakeholder and supplier management skills. Experience with service reporting and Continual Service Improvement. Current and active SC clearance. Sole UK national. Service Management ...

Service Request Management. Experience supporting cloud-based services. Experience working within complex, multi-supplier environments. Jira Service Management (JSM), Confluence and/or Remedy experience. Strong stakeholder and supplier management skills. Experience with service reporting and Continual Service Improvement. Current and active SC clearance. xehkeey Sole UK national. Service ...

closing of Helpdesk tickets. Monitoring of backups for clients and liaising with them to ensure backups run successfully. Monitoring of on-site backups, and remedy when issues happen. Configuration and Installation of Hardware and Software, both remotely to client site and on-site (e.G., Deploy new PC). Including ...

Excellent stakeholder management skills maintaining good working relationships with customers and stakeholders to ensure buy-in, the practicality of solutions and to identify and remedy blockers to service. Recruitment activities across the BA function as required At Sanctuary there is a low turnover rate of colleagues. This is because ...

utilizing current copper, fibre, and patch paneling standards. Deliver pre- and post-sales support to relevant support specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLAs). Support governance activities by addressing ...

utilizing current copper, fibre, and patch paneling standards. Deliver pre- and post-sales support to relevant support specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLAs). Support governance activities by addressing ...

role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolutioneither directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements … Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) Understanding of smart meter functionality, connectivity challenges, firmware ...

Ready to get hands-on at the heart of a mission-critical infrastructure environment? We're looking for a proactive and enthusiastic Data Centre IMAC Engineer to join our team near Salisbury. This is a ...

technical testing environment. The successful candidate will have experience working alongside testing teams and a good understanding of IT Service Management (ITSM) platforms, ideally Remedy or similar software. You will work with business stakeholders, technical specialists and test teams to ensure requirements are clearly defined, systems are thoroughly tested … validation. Analyse business processes, workflows and system functionality. Support the identification, investigation and resolution of defects and issues. Work with ITSM platforms, ideally Remedy or equivalent tools. Facilitate communication between business stakeholders, technical teams and testers. Maintain clear requirements documentation and traceability throughout the project lifecycle. Support the delivery ...

Pensions Technical Manager Senior Executive Officer (SEO) On behalf of the Cabinet Office (Pensions Board), we are looking for a Pensions Technical Manager Senior Executive Officer (SEO) based in London, Glasgow or York (Flexible working ...