1 to 25 of 34 Remedy Jobs in the UK

ITIL service management processes. Experience across Service Desk, Incident, Problem, Change and Release Management. Strong knowledge of service management platforms such as ServiceNow, Remedy or similar tools. Experience producing and analysing service reports, KPIs and operational performance metrics. Advanced Excel reporting and analysis skills. Strong stakeholder management and communication ...

understanding of Windows OS, Microsoft 365, and common business applications. Ability to troubleshoot hardware and software issues effectively. Familiarity with ITSM tools (e.g., ServiceNow, Remedy). Desirable: ITIL Foundation certification. Previous experience in a Service Desk or IT support role within a professional services or financial environment. Key Competencies ...

Exposure to Release Management and Deployment Governance . Experience driving Continual Service Improvement (CSI) initiatives. Experience with tools such as: Jira Service Management BMC Remedy Confluence Project Management certifications such as PMP or PRINCE2 . Experience preparing executive-level service reviews and operational dashboards. Disclaimer: This vacancy is being ...

Information Technology, Computer Science, or relevant experience in related field. Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar. Strong understanding of ITIL processes and ITSM best practices. Strong technical skills around API’s and related automation. Knowledge ...

management. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and connectivity troubleshooting. Experience using IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. How to Apply: If you're interested in thisrole, click 'apply now' to forward an up-to-date copy of your ...

IR35). A chance to work with a leading global IT transformation business on a large-scale Government project: Leading the migration from BMC Remedy to BMC Helix SaaS ITSM environment. Design, build + migration for an end-to-end BMC Helix ITSM solution covering Incident, Problem, Change, Release ...

triage for EC-centric interfaces; coordinate with Middleware/integration teams Tools: Admin Center and where applicable, Provisioning ITSM tools (eg, ServiceNow, Jira, Remedy) Reporting using Story/Canvas/Ad Hoc for support analytics SuccessFactors modules adjacent to EC: Time Off, Time Sheet, Onboarding Payroll touchpoints ...

Desirable knowledge and experience: Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what makes Exponential-e Group the company ...

standard software: Windows Office, O365, Google Suite Manage incidents and request tickets via an assigned queue in the customer's ITSM system (BMC Remedy) Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. Document and reports on work completed ...

familiarity:Monitoring and triage for EC-centric interfaces; coordinate with middleware/integration teamsTools:Admin Center and, where applicable, ProvisioningITSM tools (e.g., ServiceNow, Jira, Remedy)Reporting using Story/Canvas/Ad Hoc for support analyticsSuccessFactors modules adjacent to EC: Time Off, Time Sheet, OnboardingPayroll touchpoints: ECP or third ...

internal customers. Ensure that the company operates to the quality system as laid out in the Procedures Manual, controls and directives. Actively review and remedy quality issues to proactively maximise service levels, minimise returns, and improve product availability to ensure all aspects are on time and in full. Provide ...

tactical and executive audiences, ensuring a single agreed version of the truth between the university and the MSP Define service credit, earn back and remedy processes, and the service improvement plan mechanism used where performance falls below contracted levels Establish the baseline measurement period approach and the criteria ...

multi-legal-entity environments Participation in at least 2 full life cycle implementations or major rollouts is a plus ITSM tools (eg, ServiceNow, Jira, Remedy) SuccessFactors modules adjacent to EC: Time Off, Time Sheet, Onboarding Payroll touchpoints: ECP or third-party payroll integration Identity services: IAS/ ...

background in Application Support or BAU environments Experience managing incidents, problems and changes Understanding of software lifecycle and change control processes Familiarity with Remedy and/or Jira Experience working within a secure, regulated or Defence environment Active UK Security Clearance at SC level Desirable experience Maximo integrations, APIs ...

background in Application Support or BAU environments Experience managing incidents, problems and changes Understanding of software lifecycle and change control processes Familiarity with Remedy and/or Jira Experience working within a secure, regulated or Defence environment Active UK Security Clearance at SC level Desirable experience Maximo integrations, APIs ...

business rules * Background supporting BAU/Application Support environments (incident and change activity) * Understanding of software lifecycle and change control processes * Familiarity with Remedy or Jira * Ability to work within secure, access-controlled environments and follow strict data protection, security, and compliance standards Ready to make a real impact ...

coding languages Telco Site Management software design/development Integration knowledge(SOAP, Rest API's). Middleware Biztalk Data Warehouse design & optimization. ITIL/Remedy experience Experience of using Enterprise Architecture tools. Hons Degree or equivalent in Computer Science, Telecommunications or Engineering. Togaf certification. Knowledge of Cloud architectures. ...

preventative electrical maintenance system Faulting finding and repairs Program Siemens & other programmable logic controllers (PLCs) Use various types of testing equipment to locate and remedy faults Promote Lean thinking Attend breakdowns Contribute to safe systems of work (SSOW) documentation Adhere to Wienerbergers quality system & standards in accordance with BSEN ...

preventative electrical maintenance system Faulting finding and repairs Program Siemens & other programmable logic controllers (PLCs) Use various types of testing equipment to locate and remedy faults Promote Lean thinking Attend breakdowns Contribute to safe systems of work (SSOW) documentation Adhere to Wienerbergers quality system & standards in accordance with BSEN ...

with PC Based Digital Recorders. To have an understanding of fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with higher grade engineers where required Provide emergency solutions when operating out of hours as specified on the departmental rota. Collaborate ...

investigate abnormal changes and determine root causes. Issue Resolution: Investigate reported customer network issues and implement action plans, including performing RF tuning, managing remedy incidents, and requesting network investments. AI Training: Provide feedback to data-driven AI operations algorithms to improve anomaly detection and root cause analysis recommendations. Collaboration ...

investigate abnormal changes and determine root causes. Issue Resolution: Investigate reported customer network issues and implement action plans, including performing RF tuning, managing remedy incidents, and requesting network investments. AI Training: Provide feedback to data-driven AI operations algorithms to improve anomaly detection and root cause analysis recommendations. Collaboration ...

investigate abnormal changes and determine root causes. Issue Resolution: Investigate reported customer network issues and implement action plans, including performing RF tuning, managing remedy incidents, and requesting network investments. AI Training: Provide feedback to data-driven AI operations algorithms to improve anomaly detection and root cause analysis recommendations. Collaboration ...

. Essential Skills Proven experience designing and implementing BMC Helix solutions, including ITSM, CMDB, Discovery, Digital Workplace and automation capabilities. Strong experience with BMC Remedy/Helix architecture, workflows, integrations and service management processes. Experience implementing CIS Controls v8.1 . Strong understanding of ITIL and enterprise IT Service Management … communication and stakeholder management skills. Desirable Skills Understanding of mapping End User Computing (EUC) security capabilities to CIS Controls v8.1. BMC certifications (Helix ITSM, Remedy, Discovery or Digital Workplace). Experience with Azure, AWS or hybrid cloud environments. Scripting and automation experience (Python, PowerShell, REST APIs or orchestration tools ...

. Essential Skills Proven experience designing and implementing BMC Helix solutions, including ITSM, CMDB, Discovery, Digital Workplace and automation capabilities. Strong experience with BMC Remedy/Helix architecture, workflows, integrations and service management processes. Experience implementing CIS Controls v8.1 . Strong understanding of ITIL and enterprise IT Service Management … communication and stakeholder management skills. Desirable Skills Understanding of mapping End User Computing (EUC) security capabilities to CIS Controls v8.1. BMC certifications (Helix ITSM, Remedy, Discovery or Digital Workplace). Experience with Azure, AWS or hybrid cloud environments. Scripting and automation experience (Python, PowerShell, REST APIs or orchestration tools ...