1 to 25 of 41 Remedy Jobs in the UK

Expert certification. Experience working in secure or regulated environments (e.g. central government, finance, defence, healthcare). Experience with at least two service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent. Clearance Requirements: Clearance for Role: DV Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us More ❯

to meet or exceed performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model, allowing the successful candidate to More ❯

and service improvement activities. Confidence in facilitating cross-functional investigations and presenting findings to stakeholders. Excellent written and verbal communication skills. Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, or TOPdesk. ITIL v4 Foundation certification (required); additional ITIL modules are desirable. Excellent communication, organisation and presentation skills backed by significant technical expertise within infrastructure/application service More ❯

and service improvement activities. Confidence in facilitating cross-functional investigations and presenting findings to stakeholders. Excellent written and verbal communication skills. Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, or TOPdesk. ITIL v4 Foundation certification (required); additional ITIL modules are desirable. Excellent communication, organisation and presentation skills backed by significant technical expertise within infrastructure/application service More ❯

UK Public Sector deals Familiarity with: AI(Ops), Intelligent Automation, Lean and Analytics Experience with tooling for Discovery, Monitoring and Patching Data lakes Modern Catalog Management ServiceNow, SMAX or Remedy is a plus UK Security Clearance: At least SC More ❯

Analytical mindset with KPI measurement and reporting experience Full UK Driving Licence Experience working within MOD/RAF organisations Previous or current SCIDA experience (highly desirable) Knowledge of Oracle, Remedy ITSM and/or other similar business tools Experience adapting CI approaches to changing business needs Knowledge of Defence ICT standards and JSP 101 Change Management Practitioner or equivalent More ❯

Analytical mindset with KPI measurement and reporting experience Full UK Driving Licence Experience working within MOD/RAF organisations Previous or current SCIDA experience (highly desirable) Knowledge of Oracle, Remedy ITSM and/or other similar business tools Experience adapting CI approaches to changing business needs Knowledge of Defence ICT standards and JSP 101 Change Management Practitioner or equivalent More ❯

Analytical mindset with KPI measurement and reporting experience Full UK Driving Licence Experience working within MOD/RAF organisations. Previous or current SCIDA experience (highly desirable) Knowledge of Oracle, Remedy ITSM and/or other similar business tools Experience adapting CI approaches to changing business needs Knowledge of Defence ICT standards and JSP 101 Change Management Practitioner or equivalent More ❯

Analytical mindset with KPI measurement and reporting experience Full UK Driving Licence Experience working within MOD/RAF organisations. Previous or current SCIDA experience (highly desirable) Knowledge of Oracle, Remedy ITSM and/or other similar business tools Experience adapting CI approaches to changing business needs Knowledge of Defence ICT standards and JSP 101 Change Management Practitioner or equivalent More ❯

Analytical mindset with KPI measurement and reporting experience Full UK Driving Licence Experience working within MOD/RAF organisations. Previous or current SCIDA experience (highly desirable) Knowledge of Oracle, Remedy ITSM and/or other similar business tools Experience adapting CI approaches to changing business needs Knowledge of Defence ICT standards and JSP 101 Change Management Practitioner or equivalent More ❯

Analytical mindset with KPI measurement and reporting experience Full UK Driving Licence Experience working within MOD/RAF organisations. Previous or current SCIDA experience (highly desirable) Knowledge of Oracle, Remedy ITSM and/or other similar business tools Experience adapting CI approaches to changing business needs Knowledge of Defence ICT standards and JSP 101 Change Management Practitioner or equivalent More ❯

/satellite sites. Flexibility to work any shift within 07:00-19:00 . Nice to have Apple Business Manager/Intune/SCCM exposure. ITSM tools (ServiceNow/Remedy). Vendor accreditations (HP/Dell/Lenovo). Apply Please reply with: CV (Word/PDF) Clearance status (SC/DV + dates) Availability/notice and day More ❯

of hours engineers every other week About you Essential Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4. Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools. Proof of management experience, setting objectives and performance management Skilled in developing and managing Service Level Agreements (SLAs) to ensure service quality and accountability. Experienced in More ❯

CyberArk, Keeper, Venn, Zscaler, Global Protect, etc.) IGA solutions and deployments (SailPoint, Saviynt, Oracle, etc.) Integrating security systems via API, etc. Experience with ticket management solutions: Dynamics 365, ServiceNow, Remedy, etc. Experience with PMO tools such as Smartsheet, Monday.com, etc. Microsoft O365 products (Excel, PowerPoint, etc.) Collaboration and communication skills across multiple teams and businesses. Good-to-Have Skills More ❯

role. Deep understanding of ITIL v4 principles and service lifecycle management . Skilled in Change , Release , and Service Transition management. Experience with ITSM tools such as ServiceNow or BMC Remedy . Strong communication and stakeholder management abilities. Certified in ITIL Foundation v4 (advanced certifications preferred). Additional qualifications in project management or service governance frameworks desirable. Why Join Global More ❯

effectively engaging with senior stakeholders. Technical Familiarity: Knowledge of IT infrastructure and services, including cloud technologies, networks, and applications. ITSM Tools Experience: Proficiency with ITSM tools such as ServiceNow, Remedy, or similar platforms. ITIL Certification: While an ITIL Foundation certification (or above) is preferred, it is not mandatory. Key Competencies: Organisational Skills: Strong governance skills with a keen attention More ❯

communication skills, proficiency with Microsoft Office applications (Word, Powerpoint, Excel, Teams, Sharepoint, OneDrive, experience of incident, problem and change processes and systems, experience of support of production IT services Remedy incident management system, Sharepoint on premises configuration and support (desirable) Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity More ❯

communication skills, proficiency with Microsoft Office applications (Word, Powerpoint, Excel, Teams, Sharepoint, OneDrive, experience of incident, problem and change processes and systems, experience of support of production IT services Remedy incident management system, Sharepoint on premises configuration and support (desirable) Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity More ❯

Service Desk Knowledge Articles Monitor and implement appropriate responses to day-to-day customer/client issues to ensure that appropriate resolution is achieved (monitor Acceptance Management mailbox and Remedy resolver group) Technical Skills & Experience Demonstrate some understanding of ITIL and Project Methodologies (including the project lifecycle) Demonstrate some understanding and knowledge of Service Design & Transition Broad understanding of More ❯

technical incidents as quickly as possible Identify and investigate repeat issues and faults, initiate and monitor actions to investigate patterns and trends, consulting specialists where required; determine the appropriate remedy and preventative measures; assist with their implementation Develop and document change requests to improve control/reduce risk to security performance and availability. Analyse and assess impact of change More ❯

Development of the team to ensure best practice and that their knowledge is up to date. In association with other colleagues provide an on-Call service to investigate and remedy security and technical issues in relation to the SOC service on a 24/7 basis . Skills and Experience Working knowledge of Various Operating systems including Windows and More ❯

Development of the team to ensure best practice and that their knowledge is up to date. In association with other colleagues provide an on-Call service to investigate and remedy security and technical issues in relation to the SOC service on a 24/7 basis . Skills and Experience Working knowledge of Various Operating systems including Windows and More ❯

resolution of major incidents and contribute to ongoing process improvements. Requirements: Experience managing high-priority incidents in a multi-client or shared services environment Knowledge of ITIL Familiarity with Remedy or similar ITSM tools Ability to take part in an on-call rota (early and late weekly shifts) Willingness to undergo security clearance Responsibilities: Lead major incidents from start More ❯

technical incidents as quickly as possible Identify and investigate repeat issues and faults, initiate and monitor actions to investigate patterns and trends, consulting specialists where required; determine the appropriate remedy and preventative measures; assist with their implementation Develop and document change requests to improve control/reduce risk to security performance and availability. Analyse and assess impact of change More ❯

Maintain and manage operating systems including Windows, Mac OS, and VMWare environments Configure and support VPN connections for remote users, ensuring secure access to company resources Utilise ServiceNow and Remedy for incident management, tracking issues from initial report through to resolution Assist in the setup and maintenance of network configurations, including TCP/IP settings Document all support activities More ❯