1 to 25 of 78 Remedy Jobs in the UK

ITIL service management processes. Experience across Service Desk, Incident, Problem, Change and Release Management. Strong knowledge of service management platforms such as ServiceNow, Remedy or similar tools. Experience producing and analysing service reports, KPIs and operational performance metrics. Advanced Excel reporting and analysis skills. Strong stakeholder management and communication ...

service management processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous ...

Exposure to Release Management and Deployment Governance . Experience driving Continual Service Improvement (CSI) initiatives. Experience with tools such as: Jira Service Management BMC Remedy Confluence Project Management certifications such as PMP or PRINCE2 . Experience preparing executive-level service reviews and operational dashboards. Disclaimer: This vacancy is being ...

Information Technology, Computer Science, or relevant experience in related field. Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar. Strong understanding of ITIL processes and ITSM best practices. Strong technical skills around API’s and related automation. Knowledge ...

REST API integration Data modelling Reporting and dashboard development KPI design and analytics Preferred: Google AppSheet Google Apps Script BigQuery Looker Studio Remedy CMDB Microsoft Power Platform Power BI Python JavaScript ETL/Data Integration tools CMDB/ITSM Knowledge ITIL Foundation or equivalent knowledge Configuration Management processes Asset ...

environments. Strong analytical, communication and stakeholder management skills. Desirable Skills Google AppSheet, Apps Script, BigQuery and Looker Studio. Microsoft Power Platform and Power BI. Remedy CMDB or ServiceNow CMDB. Python and JavaScript. ETL and data integration technologies. Asset Management, Service Mapping and Data Governance experience. Ideal Background Defence, Government ...

within a virtualised environment, including virtualised SQL servers using VMWare Powershell & PowerBI SQL Server Upgrades Change Management process Incident Management process Use of BMC Remedy/Helix Useful Experience Active Directory Commvault SCOM SQL Server 2025 Jira/Confluence Migrating between Data Centres Migration to the Cloud #J ...

understood and completed to ensure estate is ready Production and ownership of project/deployment plan Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now Manages the release process, deploying updates via Verdant 1st point of escalation Recommends and manages updates and configurations to process ...

ITIL and service governance . Experience working within cloud/modern IT environments . Experience with ITSM/PSA platforms such as ServiceNow or Remedy . Excellent communication and stakeholder management skills. Calm under pressure, highly organised and commercially aware. A minimum of a 2.1 or above ...

Skills Experience with one or more of the following: Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery ...

Skills Experience with one or more of the following: Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery ...

KPIs in a customer facing environment, with a good grasp of incident, problem and change management Experience using ITSM platforms such as ServiceNow, Remedy or Jira Active SC clearance Willing to take part in an on call rota of one week on, one week off Desirable: ITIL Foundation, CompTIA ...

KPIs in a customer facing environment, with a good grasp of incident, problem and change management Experience using ITSM platforms such as ServiceNow, Remedy or Jira Active SC clearance Willing to take part in an on call rota of one week on, one week off Desirable: ITIL Foundation, CompTIA ...

challenging situations professionally. A commitment to continuous learning, personal development, and improving ways of working. Experience with Service Incident Management, telecommunications technologies, Fixed Line Remedy systems, or ITIL 4 certification would be advantageous. This position requires the ability & willingness to undergo and obtain a Secure Vetting (SC) clearance. Worried ...

Required UK Sole National with active DV Clearance Extensive installation, configuration and customisation experience across ITSM tooling such as CA Service Desk Manager, BMC Remedy, BMC Helix, ServiceNow, Cherwell, Freshworks or ManageEngine Extensive experience working within ITSM, ITOM, ITIL or eTOM processes Experience implementing highly secure, highly resilient, large ...

Strong documentation and process improvement experience Comfortable working on client site in Hampshire ITIL certification or equivalent service management experience Experience with ServiceNow, BMC Remedy, Jira Service Management or similar ITSM platforms Previous experience across MOD, defence or central government programmes Experience supporting service transition or continual service improvement ...

knowledge of Enterprise IT Service Management solutions from one or several vendors such as – ServiceNow, HP SM, IBM Tivoli, CA Unicenter, Cherwell and BMC Remedy are required. Strong architecture, design and implementation experience with Enterprise Service Management domain solutions, products, and industry best practices/trends. Strong architecture, design ...

Google Workspace support experience Gmail, Google Meet, Drive, Chat, Docs, Sheets & Slides User account and application/service management Expert-level incident & request management Remedy/enterprise ITSM experience Strong ITIL/ITSM process knowledge Google case management Microsoft 365/Global Email awareness Basic understanding of network infrastructure ...

diagnostics, firmware upgrades and component replacement. Experience with structured copper and fibre cabling. Understanding of datacentre power, cooling and infrastructure fundamentals. Experience using ServiceNow, Remedy, Jira or another ITSM platform. Understanding of incident, problem and change management processes. Strong troubleshooting, documentation and customer communication skills. Ability to work independently ...

managing high‐priority incidents within a multi‐client or shared service environment Understanding of ITIL principles And ideally, you’ll also bring Knowledge of Remedy, ServiceNow, or similar incident management tooling Ability to work as part of shift rota (start times vary between 7:30am and 11am) Be part ...

managing high‐priority incidents within a multi‐client or shared service environment* Understanding of ITIL principles**And ideally, you’ll also bring*** Knowledge of Remedy, ServiceNow, or similar incident management tooling* Ability to work as part of shift rota (start times vary between 7:30am and 11am)* Be part ...

Looking For 4–7 years’ project management experience in IT, SaaS, or telecoms Hands‐on experience with ITSM tools such as BMC Helix, Remedy, or equivalent Proven stakeholder management skills across local and global teams Track record of delivering projects end-to-end Working knowledge of Jira, MS Project ...

Account management: Basics Google applications and services management: Confirmed User support: Confirmed/Expert INC/REQ management: Confirmed/Expert ITSM incident management (Remedy tickets and requests): Confirmed/Expert Reporting: Basic Google case management: Basic understanding Knowledge of Gmail, Gmeet, Gdrive, Gchat, Google editors (Doc, Sheet, Slide... ...

skills across all organisational levels. Ability to work a continuous 24x7x365 rotating shift pattern under pressure. Preferred Experience using ITSM ticketing platforms (e.g., ServiceNow, Remedy) and DCIM tools/standards. Competency in MS Office and service delivery/helpdesk applications. Previous experience operating within enterprise or corporate financial data ...

knowledge Ability to work autonomously and translate business requirements into technical solutions Highly desirable: Google AppSheet Google Apps Script BigQuery Looker Studio ServiceNow CMDB Remedy CMDB Microsoft Power Platform Power BI Python JavaScript ETL/data integration technologies ITIL Foundation or equivalent If you're a developer who understands ...