1 to 25 of 68 Remedy Jobs in the UK

with Project and Financial Management Software such as Microsoft Project, JIRA, Salesforce, PeopleSoft, Trello Understanding of Service Management best practice - ITIL Operational use of ITSM Products such as ServiceNow, Remedy, Confluence, FreshWorks Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect Autonomy More ❯

backlog reduction, mentoring or coaching of others What skills will make you successful: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, Cherwell, BMC Remedy/Helix, ServiceNow, Axios, etc Strong technical troubleshooting skills Excellent interpersonal and communication skills Confident user of Microsoft Windows and common applications Understanding of Database and Server Technologies Understanding More ❯

customer service skills ️ Experience managing cross-functional teams and third-party vendors ️ Ability to analyze complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus More ❯

to engage technical and non-technical stakeholders at all levels. Strong analytical mindset - capable of interpreting and presenting data clearly. Experience using IT Service Management tools (e.g., ServiceNow, BMC Remedy, Cherwell). Demonstrable ability to manage risk, communicate change impact, and lead process adherence. Comfortable working in a secure/public sector environment. Active SC clearance (must be valid More ❯

and contract management knowledge Confident in using Microsoft Office, particularly MS Excel and MS Word Proactive, organised, and solutions-oriented Able to manage multiple contracts and priorities Familiarity with Remedy ITSM and document management systems (ongoing training provided) What we offer: 26 days annual leave, and public holidays Company pension scheme FlexBens platform Family-friendly policies and occupational health More ❯

and contract management knowledge Confident in using Microsoft Office, particularly MS Excel and MS Word Proactive, organised, and solutions-oriented Able to manage multiple contracts and priorities Familiarity with Remedy ITSM and document management systems (ongoing training provided) What we offer: 26 days annual leave, and public holidays Company pension scheme FlexBens platform Family-friendly policies and occupational health More ❯

and contract management knowledge Confident in using Microsoft Office, particularly MS Excel and MS Word Proactive, organised, and solutions-oriented Able to manage multiple contracts and priorities Familiarity with Remedy ITSM and document management systems (ongoing training provided) What we offer: 26 days annual leave, and public holidays Company pension scheme FlexBens platform Family-friendly policies and occupational health More ❯

a focus on VIP or executive support Technical Skills: Proficiency in Windows operating systems, hardware, mobile device management, and common enterprise software applications, including ticketing systems (such as Jira, Remedy). Strong familiarity with macOS is highly desirable. Soft Skills: Excellent verbal/written communication and interpersonal skills, with the ability to interact effectively with high-level executives, and More ❯

within the IT Asset Management team and involves working with various Mastercard functions. Responsibilities include: Accountability for governance of configuration items and their data in the ITSM platform (BMC Remedy Helix). Chairing the Configuration Control Board and collaborating with service management teams to promote data integrity and governance of critical assets. Maintaining a strong understanding of ITSM, change … and MPIs. Strong background in CMDB orchestration, data modeling, and engaging data consumers and suppliers. Understanding of IT Asset Management, Technology Lifecycles, Change Portfolio, Security, etc. Experience with BMC Remedy and integrations. Experience in the Payments Industry and understanding of payment systems. Ability to identify and propose process improvements. Knowledge of UK regulatory requirements. Excellent interpersonal, facilitation, negotiation, and More ❯

or APMP certification. Effective communicator with strong stakeholder engagement and influencing skills. Desirable: Background in Defence, Government, or highly regulated sectors. Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMC Remedy). Experience designing or managing services in high-assurance, mission-critical contexts. More ❯

or APMP certification. Effective communicator with strong stakeholder engagement and influencing skills. Desirable: Background in Defence, Government, or highly regulated sectors. Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMC Remedy). Experience designing or managing services in high-assurance, mission-critical contexts. More ❯

like Terraform or Bicep. Participate in incident response, root cause analysis, and post-incident reviews to improve system reliability. Provide helpdesk support by taking ownership of tickets in the Remedy ticketing solution, resolving issues, and managing incidents to ensure timely resolution and user satisfaction. Document operational processes, configurations, troubleshooting procedures, and helpdesk resolutions for knowledge sharing and audit compliance. … integration in Azure environments. Familiarity with Infrastructure-as-Code tools (e.g., Terraform, Bicep) and configuration management. Experience with helpdesk support, including ticket ownership, problem resolution, and incident management using Remedy or similar ticketing systems. Knowledge of cloud security principles, including identity management, network security, and compliance frameworks (e.g., NIST 800-53, DoD STIGs). Understanding of CI/CD More ❯

Proficiency in supporting Microsoft Office, basic broadband/mobile broadband troubleshooting, and familiar with bespoke software support. Experience using remote desktop support tools and incident management systems (eg SupportWorks, Remedy). Familiarity with supporting mobile devices (Android, iOS, Windows Mobile). Strong problem-solving skills with a structured, calm approach under pressure. Excellent communication and customer service skills. Ability More ❯

Proficiency in supporting Microsoft Office, basic broadband/mobile broadband troubleshooting, and familiar with bespoke software support. Experience using remote desktop support tools and incident management systems (e.g. SupportWorks, Remedy). Familiarity with supporting mobile devices (Android, iOS, Windows Mobile). Strong problem-solving skills with a structured, calm approach under pressure. Excellent communication and customer service skills. Ability More ❯

in a leadership capacity. ITIL v4 Expert certification or equivalent strongly preferred. Demonstrable success leading ITSM transformation and automation initiatives. Strong experience with enterprise ITSM platforms (e.g., ServiceNow, BMC Remedy). Excellent leadership, stakeholder engagement, and vendor management skills. Background working in complex, multinational businesses-retail sector experience is advantageous. Bachelor's or Master's in IT, Computer Science More ❯

Management or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and be eligible for SC . Responsibilities: Preparing and running functional design workshops, creating More ❯

exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot and resolve technical issues internally or More ❯

change management activities Working closely with internal technical support groups in the effective management of ongoing service incidents Qualifications Experience with a ticketing system for fault tracking, for example Remedy or Salesforce. Working knowledge of network monitoring/event management systems, for example SolarWinds, Splunk, Thousand Eyes. Experience with Linux operating systems and command line interface Experienced with Cisco More ❯

ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP, SCP, FTPS, JSON ServiceNow Developer certification is a plus Experience with other ITSM software (BMC Remedy ITSM, HP, Landesk, etc.) Experience with orchestration tools (ex. HP Operations Orchestrator, BMC Atrium Orchestrator) Micro-services architecture knowledge, enterprise integration patterns Experience in Jira, Confluence, Rabbit MQ, Apache More ❯

environment. Strong understanding of ITIL processes and their architectural implications. Proven ability to define and govern architectural standards across complex service ecosystems. Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy) and integration frameworks. Familiarity with CMDB design, data modelling, and service mapping. Demonstrable ability to understand complex technical processes/challenges and create pragmatic solutions is critical to success More ❯

of-day equipment management Essential Skills & Experience: Hands-on experience in hardware deployment , tech refresh , or end-user device support Familiarity with workflow management or ITSM tools (e.g., ServiceNow, Remedy) Excellent organisational skills and attention to detail Ability to communicate effectively with users and technical teams Comfortable with manual handling of IT hardware and stock movements Active SC Clearance More ❯

exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident/ticketing systems, to troubleshoot and resolve technical issues internally or More ❯

technical knowledge of IT, PC's/peripherals and their architecture. Knowledge of mobile devices, Android & IOS & SIM Management. Break fix, IMACs, Incidents, Projects. Experience with Ticket Management (ServiceNow, Remedy etc). Comfortable with liaising and working alongside 3rd party suppliers. Display flexibility and the ability to manage your day effectively. Point of Sale Counter/Retail Support. Pin More ❯

documents decisions promptly. * Documentation & tooling o Expertise with Visio or draw.io for architecture diagrams; PowerPoint for executive decks; Word/Confluence for LLDs. o Familiarity with change tools (ServiceNow, Remedy) and SharePoint governance. * Qualifications (any two preferred) o CCNP/CCIE Enterprise or Security, JNCIP/JNCIE, F5 CTS, Check Point CCSE, Zscaler ZCCA IA/ZCCA IAE, TOGAF More ❯

things are done to optimise processes and deliver excellent outcomes • Background in Change Management/Release Management functions and operational environments, with constantly changing timescales and requirements. Experience of Remedy SMT or equivalent Service Management tools • Experience of managing relationships with third-party partners and providers, working within Service Level Agreements At BT, we entertain, educate, and empower millions More ❯