1 to 25 of 51 Remedy Jobs in the UK

requests, escalations and service reporting. • Strong customer service, stakeholder management, analytical and problem-solving skills. • Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk. • Strong understanding of ITIL and IT Service Management practices. • Excellent communication, organisational and prioritisation skills. • Inclusive leadership style, strong integrity ...

service management processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous ...

Information Technology, Computer Science, or relevant experience in related field. Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar. Strong understanding of ITIL processes and ITSM best practices. Strong technical skills around API’s and related automation. Knowledge ...

managing OT devices. Strong Network understanding (switches, firewalls, segmentation) and architecture principles. Experience with Service Management (ITSM) tools such as ServiceNow, Jira, BMC Remedy, or similar. Strong Project Management expertise, particularly in local OPEX and CAPEX processes. Agile and Waterfall methodologies fluency required. Knowledge of OT cybersecurity standards ...

products (SaaS, PaaS, and/or IaaS). Proficiency with popular monitoring platforms (New Relic, Dynatrace, Datadog, Splunk, etc.) and ITSM tools (ServiceNow, BMC Remedy, Jira, etc.) Experience with Claude and Claude Code, or similar AI assistants and agentic coding tools. Experience implementing or administering AI agents, LLM integrations ...

Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing) Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment and Change ...

Desirable knowledge and experience: Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what makes Exponential-e Group the company ...

hold UK Government Security Clearance 2+ years’ experience in IT Asset Management or a related role Experience with ITSM management tools (e.g. ServiceNow, ManageEngine, Remedy, Snow/Flexara) Good understanding of SACM (Service Asset and Configuration Management), IT asset lifecycle management (ITAM) and inventory best practices Awareness of software ...

Government Security Clearance 2+ years’ experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Excellent working knowledge of SACM structure and its purpose, including how SACM underpins governance, control, and service stability. Good understanding of IT asset lifecycle ...

first-line support activities. Knowledge of ITIL principles and service management best practice. Experience using ITSM and operational tools (such as ServiceNow, Jira, Remedy, Zabbix or similar platforms). Education and/or qualifications in Information Technology, Computer Science, Engineering or a related discipline. Desirable: Familiarity with asset, configuration ...

Required UK Sole National with active DV Clearance Extensive installation, configuration and customisation experience across ITSM tooling such as CA Service Desk Manager, BMC Remedy, BMC Helix, ServiceNow, Cherwell, Freshworks or ManageEngine Extensive experience working within ITSM, ITOM, ITIL or eTOM processes Experience implementing highly secure, highly resilient, large ...

Successful in The Role, You Will Have: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc. Strong technical troubleshooting skills. Excellent interpersonal and communication skills. Confident user of Microsoft Windows and common applications. Understanding of Database ...

understood and completed to ensure estate is ready Production and ownership of project/deployment plan Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now Manages the release process, deploying updates via Verdant 1st point of escalation Recommends and manages updates and configurations to process ...

Strong knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using an IT service management tool such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs, incident management, service request fulfilment and change management. Ability to work collaboratively across ...

Google Workspace support experience Gmail, Google Meet, Drive, Chat, Docs, Sheets & Slides User account and application/service management Expert-level incident & request management Remedy/enterprise ITSM experience Strong ITIL/ITSM process knowledge Google case management Microsoft 365/Global Email awareness Basic understanding of network infrastructure ...

delivery rather than in theory SIAM or multi-supplier service integration experience Experience across both legacy and new technologies on a transitioned programme ServiceNow, Remedy or equivalent ITSM tooling experience Prior delivery within a Defence or National Security programme Interested? Tektora are looking to speak with DV Cleared Service ...

driven notifications, and SLA triggers using Halo's native workflow engine. Strong understanding of ITIL frameworks. Experience migrating from legacy ITSM platforms (e.g., ServiceNow, Remedy) to HaloITSM. Experience with PowerShell scripting. ITIL v4 Foundation Certification or higher (Preferred but not mandatory) Protecting your privacy and the security of your ...

Entra, Azure, Microsoft 365, on‐premise infrastructure and general business IT systems. Experience using ConnectWise Manage or another ITSM tool, such as ServiceNow, Remedy or Autotask. A strong passion for IT and a genuine interest in exploring and sharing new technologies and methodologies that can improve business efficiency. ...

Entra, Azure, Microsoft 365, on-premise infrastructure and general business IT systems. Experience using ConnectWise Manage or another ITSM tool, such as ServiceNow, Remedy or Autotask. A strong passion for IT and a genuine interest in exploring and sharing new technologies and methodologies that can improve business efficiency. ...

written communication, comfortable with escalations, challenging conversations, and presenting data-backed insights to senior stakeholders. Is proficient with PSA/ITSM tools ("e.g. Remedy, ServiceNow"), able to extract, interpret, and leverage service performance data to drive decisions. Shows a calm, organised, and detail-focused approach, thriving under pressure, ambiguity ...

more of the following two main areas, we want to hear from you:ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.)Web Technologies (XML, HTML, JavaScript, Web Services, etc.)Where purpose meets career:Lead with Impact: Take on a project leadership role where ...

custom applications Strong technical diagnostic and problem-solving skills Solid customer liaison experience Expertise in Application support and maintenance Tools such as Zendesk, Remedy Knowledge of C#/.Net and database technologies (SQL Server/PostgreSQL) Knowledge of Agile Methodologies and DevOps tools such as Azure DevOps Proven technical ...

expertise in CPQ (B2B Telco), billing architectures (mobile/converged), and revenue managementExperience across OSS domain, including service fulfilment, provisioning, and assurance (e.g. ServiceNow, Remedy, AIOps, NetOps, and CMDBStrong understanding of telecom products and lifecycle management across Mobile, Fixed, IoT, Digital, and Cloud servicesTOGAF certified enterprise architecture practitionerProven hands ...

service management processes as per customer needs and industry leading practices. Participate in internal audits. Aware of various service management tools like BMC Remedy, ServiceNow, HP Serviced manager etc. Must be ITIL certified at intermediate level (minimum SO, ST and SD), ITIL Expert preferred ISO 20000 Implementer/Practitioner ...

Essentials Plus requirements. Coordinate remediation ownership across internal teams, managed service providers and third-party stakeholders. Raise, maintain and track vulnerability remediation tickets using Remedy or equivalent ITSM tools. Investigate unidentified asset ownership and resolve coverage gaps. Monitor remediation progress and maintain a clear audit trail of actions ...