1 to 25 of 44 Remedy Jobs in the UK

Expert certification. Experience working in secure or regulated environments (e.g. central government, finance, defence, healthcare). Experience with at least two service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent. Clearance Requirements: Clearance for Role: DV Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us More ❯

and service improvement activities. Confidence in facilitating cross-functional investigations and presenting findings to stakeholders. Excellent written and verbal communication skills. Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, or TOPdesk. ITIL v4 Foundation certification (required); additional ITIL modules are desirable. Excellent communication, organisation and presentation skills backed by significant technical expertise within infrastructure/application service More ❯

and service improvement activities. Confidence in facilitating cross-functional investigations and presenting findings to stakeholders. Excellent written and verbal communication skills. Experience with ITSM tools such as ServiceNow, BMC Remedy, Cherwell, or TOPdesk. ITIL v4 Foundation certification (required); additional ITIL modules are desirable. Excellent communication, organisation and presentation skills backed by significant technical expertise within infrastructure/application service More ❯

to meet or exceed performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model, allowing the successful candidate to More ❯

UK Public Sector deals Familiarity with: AI(Ops), Intelligent Automation, Lean and Analytics Experience with tooling for Discovery, Monitoring and Patching Data lakes Modern Catalog Management ServiceNow, SMAX or Remedy is a plus UK Security Clearance: At least SC More ❯

Analytical mindset with KPI measurement and reporting experience Full UK Driving Licence Experience working within MOD/RAF organisations Previous or current SCIDA experience (highly desirable) Knowledge of Oracle, Remedy ITSM and/or other similar business tools Experience adapting CI approaches to changing business needs Knowledge of Defence ICT standards and JSP 101 Change Management Practitioner or equivalent More ❯

Analytical mindset with KPI measurement and reporting experience Full UK Driving Licence Experience working within MOD/RAF organisations Previous or current SCIDA experience (highly desirable) Knowledge of Oracle, Remedy ITSM and/or other similar business tools Experience adapting CI approaches to changing business needs Knowledge of Defence ICT standards and JSP 101 Change Management Practitioner or equivalent More ❯

legal or large enterprise * Strong knowledge of ITIL v4 (Foundation certificate essential) * Familiarity with Problem, Incident & Change Management best practices * Hands-on experience using ITSM tools (e.g. ServiceNow, BMC Remedy, Cherwell) * Excellent analytical, communication, and stakeholder engagement skills * Calm under pressure, highly organised, and confident leading in fast-paced environments * Strong reporting/documentation skills and a continuous improvement More ❯

of hours engineers every other week About you Essential Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4. Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools. Proof of management experience, setting objectives and performance management Skilled in developing and managing Service Level Agreements (SLAs) to ensure service quality and accountability. Experienced in More ❯

role. Deep understanding of ITIL v4 principles and service lifecycle management . Skilled in Change , Release , and Service Transition management. Experience with ITSM tools such as ServiceNow or BMC Remedy . Strong communication and stakeholder management abilities. Certified in ITIL Foundation v4 (advanced certifications preferred). Additional qualifications in project management or service governance frameworks desirable. Why Join Global More ❯

policies, DNS, DHCP) vCentre/VMware virtualisation technologies Event Management Tooling (SolarWinds, SCOM) Trellix (McAfee) or similar endpoint security platforms MECM/SCCM (deployment, patching, compliance) ITSM Tooling (ServiceNow, Remedy, or equivalent) SQL (basic administration or scripting) What We’re Looking For Strong diagnostic and problem-solving skills within a Windows infrastructure environment Excellent communication and stakeholder engagement abilities More ❯

and functional testing to continuously release improvements to our platform and build new capabilities. You will help triage and investigate escalated issues and work with the development team to remedy and deliver fixes when required. Success will require this individual to be adaptable, with the ability to succeed both as a team member and as an individual contributor. The More ❯

regulations, compliance standards, and internal governance frameworks, ensuring services are designed and managed in accordance with legal, security, and compliance requirements. - Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes. - Strong ability to communicate and set expectations with stakeholders and third parties. IT Service Lifecycle Manager/IT Service Manager In More ❯

and health checks for CMDB and ITSM modules. Identify opportunities for automation and process optimization. Your Profile Essential skills/knowledge/experience: 5+ years in BMC Helix/Remedy ITSM architecture and delivery. Hands-on experience with AR System, Atrium CMDB, Digital Workplace, Smart IT, and Smart Reporting. Strong knowledge of ITSM processes (Incident, Change, Problem, Service Request More ❯

risk management and cross-functional technical decision-making. Ensure solution readiness through E2E testing, UAT, performance validation and go-live support. Essential Skills Strong background in BMC Helix/Remedy ITSM architecture (not only administration). Hands-on experience with AR System, Atrium CMDB, Digital Workplace, Smart IT and Smart Reporting. Proven track record delivering ITSM integrations, API development More ❯

M365 support Must have Active SC Clearance Recent deskside/field experience in enterprise environments Strong customer communication; reliable on process, documentation & SLA discipline Nice to have ServiceNow/Remedy exposure, basic networking, VIP support #BristolJobs #ITSupport #SCCleared #Contract #Windows11 #Intune #SCCM #Deskside #FieldEngineer #AMDB #Deployment More ❯

communication skills, proficiency with Microsoft Office applications (Word, Powerpoint, Excel, Teams, Sharepoint, OneDrive, experience of incident, problem and change processes and systems, experience of support of production IT services Remedy incident management system, Sharepoint on premises configuration and support (desirable) Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity More ❯

communication skills, proficiency with Microsoft Office applications (Word, Powerpoint, Excel, Teams, Sharepoint, OneDrive, experience of incident, problem and change processes and systems, experience of support of production IT services Remedy incident management system, Sharepoint on premises configuration and support (desirable) Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity More ❯

Service Desk Knowledge Articles Monitor and implement appropriate responses to day-to-day customer/client issues to ensure that appropriate resolution is achieved (monitor Acceptance Management mailbox and Remedy resolver group) Technical Skills & Experience Demonstrate some understanding of ITIL and Project Methodologies (including the project lifecycle) Demonstrate some understanding and knowledge of Service Design & Transition Broad understanding of More ❯

technical incidents as quickly as possible Identify and investigate repeat issues and faults, initiate and monitor actions to investigate patterns and trends, consulting specialists where required; determine the appropriate remedy and preventative measures; assist with their implementation Develop and document change requests to improve control/reduce risk to security performance and availability. Analyse and assess impact of change More ❯

Development of the team to ensure best practice and that their knowledge is up to date. In association with other colleagues provide an on-Call service to investigate and remedy security and technical issues in relation to the SOC service on a 24/7 basis . Skills & Experience Required: Working knowledge of Various Operating systems including Windows and More ❯

Development of the team to ensure best practice and that their knowledge is up to date. In association with other colleagues provide an on-Call service to investigate and remedy security and technical issues in relation to the SOC service on a 24/7 basis . Skills & Experience Required: Working knowledge of Various Operating systems including Windows and More ❯

Development of the team to ensure best practice and that their knowledge is up to date. In association with other colleagues provide an on-Call service to investigate and remedy security and technical issues in relation to the SOC service on a 24/7 basis . Skills and Experience Working knowledge of Various Operating systems including Windows and More ❯

Development of the team to ensure best practice and that their knowledge is up to date. In association with other colleagues provide an on-Call service to investigate and remedy security and technical issues in relation to the SOC service on a 24/7 basis . Skills and Experience Working knowledge of Various Operating systems including Windows and More ❯

resolution of major incidents and contribute to ongoing process improvements. Requirements: Experience managing high-priority incidents in a multi-client or shared services environment Knowledge of ITIL Familiarity with Remedy or similar ITSM tools Ability to take part in an on-call rota (early and late weekly shifts) Willingness to undergo security clearance Responsibilities: Lead major incidents from start More ❯