1 to 25 of 33 Remedy Jobs in the UK

service designs and provide constructive feedback. Strong stakeholder engagement and communication skills. Experience mentoring or coaching teams. Understanding of ITSM tooling (e.g., ServiceNow, BMC Remedy). Solid commercial awareness across SLAs, contracts, and multi-supplier environments. #LI-LH Together, as owners, let's turn meaningful insights into action. Life ...

across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience Extensive experience with ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. ...

required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service ...

service skills Desirable: Graduate or equivalent qualification in IT related discipline Knowledge of ITIL Service Management best practices Experience of using Service Now or Remedy (or equivalent) ITIL V3/V4 foundation certification Experience of working in a global organisation Personal attributes: Passionate about technology and learning Ability ...

support environment (L2 level) Strong communication skills with the ability to engage stakeholders at all levels Familiarity with ITSM tools (e.g., ServiceNow, Remedy, Jira) Awareness of IT security standards and compliance frameworks (ideally within regulated environments) Knowledge of or working towards Cisco certifications (e.g., CCNA) or equivalent networking experience ...

support environment (L2 level) Strong communication skills with the ability to engage stakeholders at all levels Familiarity with ITSM tools (e.g., ServiceNow, Remedy, Jira) Awareness of IT security standards and compliance frameworks (ideally within regulated environments) Knowledge of or working towards Cisco certifications (e.g., CCNA) or equivalent networking experience ...

forefront of new developments and education of the wider team during version upgrade/systems maturity. Good understanding and use of BMC Helix/Remedy and Atrium CMDB with a good understanding of BMC Common Data Model and the SID (Shared Information Data model) Excellent understanding of technologies used ...

Experience: 10 years of relevant industry experience as a SQL DBA.Proficient in PowerShell scripting and Windows Operating System Administration (Windows 2014+).Familiarity with BMC Remedy IT Service Management and different storage systems.Proven ability to manage large databases effectively.Excellent team player with the ability to work in a focused environment ...

years of relevant industry experience as a SQL DBA. Proficient in PowerShell scripting and Windows Operating System Administration (Windows 2014+). Familiarity with BMC Remedy IT Service Management and different storage systems. Proven ability to manage large databases effectively. Excellent team player with the ability to work ...

support experience in an ITIL background. Experience of first/second level application support. Experience in the use of ITIL toolsets (ServiceNow, JIRA, BMC Remedy). Ability to drive compliance & process adherence. Experience in Java. Benefits Lead AI‐first transformation – Build and scale AI solutions that redefine industries. Make ...

engineer, and implement advanced endpoint security solutions using technologies such as Trellix, BeyondTrust, and CrowdStrike. . Deploy enterprise security solutions through ITSM systems including Remedy and ServiceNow change control. . Produce high-quality technical documentation, workflows, and support materials. . Collaborate with security vendor consultants and Technical Account Managers ...

migration programme. Design, engineer, and implement cutting-edge endpoint security solutions utilising Trellix, BeyondTrust, and CrowdStrike. Deploy enterprise security solutions via ITSM systems, including Remedy and ServiceNow change control. Produce high-quality technical documentation, workflows, and support materials. Collaborate with security vendor consultants and Technical Account Managers to enhance ...

measures. Engineer Security Solutions: Design, implement, and support cutting-edge endpoint security solutions using Trellix, BeyondTrust, and CrowdStrike. Deploy Solutions: Utilize ITSM systems like Remedy and ServiceNow for effective enterprise security deployments. Documentation & Workflows: Produce high-quality technical documentation, workflows, and support materials to guide best practices. Collaborate & Optimize ...

change management windows. Participate in the migration (possibly off business hrs), basic configuration and rollout of new or upgraded hardware Complete customer requests via Remedy trouble ticketing system Collaborate with various stakeholders to remove project obstacles Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration ...

change management windows. Participate in the migration (possibly off business hrs), basic configuration and rollout of new or upgraded hardware Complete customer requests via Remedy trouble ticketing system Collaborate with various stakeholders to remove project obstacles Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration ...

point of contact for general technical queries and escalations Investigate failed deployments directly in SCCM/Intune Own and resolve 3rd line incidents via Remedy queue Implement remediation activities where service has shortfalls Create and present Feature Release impact (advisory report) to Service Management/Customer (Hardware and Software ...

project management Strong knowledge of ITIL and service management, with experience in incident resolution, SLA monitoring, and service reporting Experience working with MicroStrategy, Helix, Remedy, and Clarity or similar tools to support service management and reporting The other stuff we are looking for We'd also love ...

single point of contact for technical queries and escalations Investigate deployment failures using SCCM and Intune Own and resolve 3rd-line incidents via the Remedy queue Implement remediation activities to enhance service performance Present detailed Feature Release impact reports to Service Management and customers The Requirements Confidently understand ...

Service Engineer **My client would consider a AV Technician candidate who has had exposure to AV Service related tasks** Carrying out site visits to remedy issues that can’t be resolved remotely Ensuring ticket accuracy, including complete and detailed logs of all activities, time spent, materials used, and actions ...

customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call out rota for outside of normal working hours support. - Maintaining up to date product and technology knowledge ...

years Role Overview The Data Warehouse/Database Engineer will design, build, and support the data layer required to transition reporting from Remedy to ServiceNow , enabling Business Objects to consume clean, performant, and reconcile click apply for full job details ...

areas of improvement Planning, creating & coordinating data/information to implement the technical solution(s) Troubleshooting – organising measures in connection with technical issues to remedy system errors and properly document agreed resolution Collaborate with Solution Architects and other key technical stakeholders for decisions on implementation of complex technical solutions ...

areas of improvement Planning, creating & coordinating data/information to implement the technical solution(s) Troubleshooting – organising measures in connection with technical issues to remedy system errors and properly document agreed resolution Collaborate with Solution Architects and other key technical stakeholders for decisions on implementation of complex technical solutions ...

areas of improvement Planning, creating & coordinating data/information to implement the technical solution(s) Troubleshooting - organising measures in connection with technical issues to remedy system errors and properly document the agreed resolution Collaborate with Solution Architects and other key technical stakeholders for decisions on implementation of complex technical ...

better performance Actively organising and managing operational and strategic business reviews with your customers Monitoring and measuring customer satisfaction and taking proactive action to remedy any concerns Continually improving your knowledge of both reed.co.uk offerings and the customer’s business/industry to ensure that you are delivering ...