1 to 25 of 38 Remedy Jobs in the UK

service performance, incidents, changes, assets and service level metrics. ITSM Platform & Data Extraction: Practical experience using enterprise ITSM platforms, such as ServiceNow or BMC Remedy, to extract and validate data through reports, queries, filters or equivalent reporting capabilities. Advanced Spreadsheet Skills: Strong Microsoft Excel skills, including complex formulae, lookups ...

understanding of Windows OS, Microsoft 365, and common business applications. Ability to troubleshoot hardware and software issues effectively. Familiarity with ITSM tools (e.g., ServiceNow, Remedy). Desirable: ITIL Foundation certification. Previous experience in a Service Desk or IT support role within a professional services or financial environment. Key Competencies ...

principlesPrevious experience in IT change management or a related fieldPrior experience working in the public sector, preferably DefenceProficiency with ITSM tools (e.g., ServiceNow, BMC remedy etc..)The ability to work effectively in a team environmentStrong communication and people skillsEssential qualifications for the Change Manager:ITIL certification (Foundation Minimum ...

obtain or hold UK Government Security Clearance2+ years’ experience in IT Asset Management or a related roleExperience with ITSM management tools (e.g. ServiceNow, ManageEngine, Remedy, Snow/Flexara)Good understanding of SACM (Service Asset and Configuration Management), IT asset lifecycle management (ITAM) and inventory best practicesAwareness of software licensing ...

hold UK Government Security Clearance2+ years’ experience in IT Asset Management or a related roleExperience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy)Excellent working knowledge of SACM structure and its purpose, including how SACM underpins governance, control, and service stability.Good understanding of IT asset lifecycle management ...

release are understood and completed to ensure estate is readyProduction and ownership of project/deployment planChanges - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service NowManages the release process, deploying updates via Verdant1st point of escalationRecommends and manages updates and configurations to process and Verdant toolingUnderstands ...

practical understanding of asset lifecycles, CMDB governance, data quality controls and service management processes.Experience of IT service management and asset tools such as ServiceNow, Remedy or Snow.Ability to analyse complex data, identify trends and produce clear operational, compliance and financial reporting.Strong stakeholder management, communication and problem-solving skills, with ...

understanding of asset lifecycles, CMDB governance, data quality controls and service management processes. Experience of IT service management and asset tools such as ServiceNow, Remedy or Snow. Ability to analyse complex data, identify trends and produce clear operational, compliance and financial reporting. Strong stakeholder management, communication and problem-solving ...

written communication, comfortable with escalations, challenging conversations, and presenting data-backed insights to senior stakeholders. Is proficient with PSA/ITSM tools (e.g. Remedy, ServiceNow), able to extract, interpret, and leverage service performance data to drive decisions. Shows a calm, organised, and detail-focused approach, thriving under pressure, ambiguity ...

principles , particularly Configuration, Change, Incident, and Release Management. Experience managing and maintaining CMDBs/CMS platforms . Knowledge of service management tooling, ideally including Remedy or similar ITSM solutions. Experience producing service reports, KPIs, and management metrics. Strong governance, stakeholder management, and communication skills. Experience chairing governance boards ...

Service Request Management. Experience supporting cloud-based services. Experience working within complex, multi-supplier environments. Jira Service Management (JSM), Confluence and/or Remedy experience. Strong stakeholder and supplier management skills. Experience with service reporting and Continual Service Improvement. Current and active SC clearance. Sole UK national. Service Management ...

Service Request Management. Experience supporting cloud-based services. Experience working within complex, multi-supplier environments. Jira Service Management (JSM), Confluence and/or Remedy experience. Strong stakeholder and supplier management skills. Experience with service reporting and Continual Service Improvement. Current and active SC clearance. xehkeey Sole UK national. Service ...

processes and best practices. Understanding of Active Directory and user access management. Experience using PowerShell for administration or automation tasks. Previous experience with Remedy or similar service management tools. What you'll get in return You'll have the opportunity to work with a leading global technology organisation, gain ...

expertise in CPQ (B2B Telco), billing architectures (mobile/converged), and revenue managementExperience across OSS domain, including service fulfilment, provisioning, and assurance (e.g. ServiceNow, Remedy, AIOps, NetOps, and CMDBStrong understanding of telecom products and lifecycle management across Mobile, Fixed, IoT, Digital, and Cloud servicesTOGAF certified enterprise architecture practitionerProven hands ...

expertise in CPQ (B2B Telco), billing architectures (mobile/converged), and revenue managementExperience across OSS domain, including service fulfilment, provisioning, and assurance (e.g. ServiceNow, Remedy, AIOps, NetOps, and CMDBStrong understanding of telecom products and lifecycle management across Mobile, Fixed, IoT, Digital, and Cloud servicesTOGAF certified enterprise architecture practitionerProven hands ...

expertise in CPQ (B2B Telco), billing architectures (mobile/converged), and revenue managementExperience across OSS domain, including service fulfilment, provisioning, and assurance (e.g. ServiceNow, Remedy, AIOps, NetOps, and CMDBStrong understanding of telecom products and lifecycle management across Mobile, Fixed, IoT, Digital, and Cloud servicesTOGAF certified enterprise architecture practitionerProven hands ...

AdministrationNetworking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)Hardware Troubleshooting and Break/Fix SupportDevice Imaging, Deployment, and Asset ManagementITSM Tools (ServiceNow, Remedy, Jira, etc.)Remote Support ToolsMobile Device Support (iOS/Android)Basic Server and Infrastructure KnowledgeProfessional SkillsStrong customer service orientationExcellent verbal and written communicationProblem-solving ...

tailored expert support and advice that highlights cyber security risks to a range of stakeholders, projects, business teams and service owners, helping them to remedy identified risks by enabling well-informed and auditable decisions, using published guidance and standards, and drawing on a range of experts as well ...

tailored expert support and advice that highlights cyber security risks to a range of stakeholders, projects, business teams and service owners, helping them to remedy identified risks by enabling well-informed and auditable decisions, using published guidance and standards, and drawing on a range of experts as well ...

tailored expert support and advice that highlights cyber security risks to a range of stakeholders, projects, business teams and service owners, helping them to remedy identified risks by enabling well-informed and auditable decisions, using published guidance and standards, and drawing on a range of experts as well ...

tailored expert support and advice that highlights cyber security risks to a range of stakeholders, projects, business teams and service owners, helping them to remedy identified risks by enabling well-informed and auditable decisions, using published guidance and standards, and drawing on a range of experts as well ...

tailored expert support and advice that highlights cyber security risks to a range of stakeholders, projects, business teams and service owners, helping them to remedy identified risks by enabling well-informed and auditable decisions, using published guidance and standards, and drawing on a range of experts as well ...

closing of Helpdesk tickets. Monitoring of backups for clients and liaising with them to ensure backups run successfully. Monitoring of on-site backups, and remedy when issues happen. Configuration and Installation of Hardware and Software, both remotely to client site and on-site (e.G., Deploy new PC). Including ...

Assurance:Tune algorithm model performance, check relationships and visuals for responsiveness.·Validate data accuracy and consistency across reports and dashboards.·Document test results and remedy defects promptly.Deployment & Documentation:Prepare release notes and update technical documentation for all changes.Promote changes through Dev/Test/Prod environments in line with ...

Assurance:Tune algorithm model performance, check relationships and visuals for responsiveness.·Validate data accuracy and consistency across reports and dashboards.·Document test results and remedy defects promptly.Deployment & Documentation:Prepare release notes and update technical documentation for all changes.Promote changes through Dev/Test/Prod environments in line with ...