17 of 17 Remedy Jobs in the UK

service performance, incidents, changes, assets and service level metrics. ITSM Platform & Data Extraction: Practical experience using enterprise ITSM platforms, such as ServiceNow or BMC Remedy, to extract and validate data through reports, queries, filters or equivalent reporting capabilities. Advanced Spreadsheet Skills: Strong Microsoft Excel skills, including complex formulae, lookups ...

hold UK Government Security Clearance2+ years' experience in IT Asset Management or a related roleExperience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy)Excellent working knowledge of SACM structure and its purpose, including how SACM underpins governance, control, and service stability. Good understanding of IT asset lifecycle ...

knowledge of Enterprise IT Service Management solutions from one or several vendors such as – ServiceNow, HP SM, IBM Tivoli, CA Unicenter, Cherwell and BMC Remedy are required. Strong architecture, design and implementation experience with Enterprise Service Management domain solutions, products, and industry best practices/trends. Strong architecture, design ...

written communication, comfortable with escalations, challenging conversations, and presenting data-backed insights to senior stakeholders. Is proficient with PSA/ITSM tools (e.g. Remedy, ServiceNow), able to extract, interpret, and leverage service performance data to drive decisions. Shows a calm, organised, and detail-focused approach, thriving under pressure, ambiguity ...

principles , particularly Configuration, Change, Incident, and Release Management. Experience managing and maintaining CMDBs/CMS platforms . Knowledge of service management tooling, ideally including Remedy or similar ITSM solutions. Experience producing service reports, KPIs, and management metrics. Strong governance, stakeholder management, and communication skills. Experience chairing governance boards ...

Service Request Management. Experience supporting cloud-based services. Experience working within complex, multi-supplier environments. Jira Service Management (JSM), Confluence and/or Remedy experience. Strong stakeholder and supplier management skills. Experience with service reporting and Continual Service Improvement. Current and active SC clearance. Sole UK national. Service Management ...

Service Request Management. Experience supporting cloud-based services. Experience working within complex, multi-supplier environments. Jira Service Management (JSM), Confluence and/or Remedy experience. Strong stakeholder and supplier management skills. Experience with service reporting and Continual Service Improvement. Current and active SC clearance. xehkeey Sole UK national. Service ...

expertise in CPQ (B2B Telco), billing architectures (mobile/converged), and revenue managementExperience across OSS domain, including service fulfilment, provisioning, and assurance (e.g. ServiceNow, Remedy, AIOps, NetOps, and CMDBStrong understanding of telecom products and lifecycle management across Mobile, Fixed, IoT, Digital, and Cloud servicesTOGAF certified enterprise architecture practitionerProven hands ...

expertise in CPQ (B2B Telco), billing architectures (mobile/converged), and revenue managementExperience across OSS domain, including service fulfilment, provisioning, and assurance (e.g. ServiceNow, Remedy, AIOps, NetOps, and CMDBStrong understanding of telecom products and lifecycle management across Mobile, Fixed, IoT, Digital, and Cloud servicesTOGAF certified enterprise architecture practitionerProven hands ...

closing of Helpdesk tickets. Monitoring of backups for clients and liaising with them to ensure backups run successfully. Monitoring of on-site backups, and remedy when issues happen. Configuration and Installation of Hardware and Software, both remotely to client site and on-site (e.G., Deploy new PC). Including ...

Investigate and resolve technical issues with networks and infrastructure Work to strict specifications and contribute to managing changes Work with colleagues to respond and remedy network fault incidents Training You will work towards the Advanced IT (Network Engineer) apprenticeship standard, with training delivered by Solveway alongside your role ...

Excellent stakeholder management skills maintaining good working relationships with customers and stakeholders to ensure buy-in, the practicality of solutions and to identify and remedy blockers to service. Recruitment activities across the BA function as required At Sanctuary there is a low turnover rate of colleagues. This is because ...

utilizing current copper, fibre, and patch paneling standards. Deliver pre- and post-sales support to relevant support specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLAs). Support governance activities by addressing ...

role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolutioneither directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements … Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) Understanding of smart meter functionality, connectivity challenges, firmware ...

Group Meetings.· New client onboardingThe Technical Account Manager must have:· Fluent Italian speaker· Experience in FinanceKnowledge of ITSM and ticketing tools such as ServiceNow, Remedy, JIRA ServiceDesk, etc Knowledge of ITIL processes or similar as regards to support incident lifecycles (L0-L3) etc. · Ability to develop collaborative relationships with … relates to support and services· Able to translate complex issues in an understandable, organized way· Knowledge of ITSM and ticketing tools such as ServiceNow, Remedy, JIRA ServiceDesk, etc.· Knowledge of ITIL processes· Broad knowledge and understanding of IT concepts and architecture· Minimum 5 years of experience in a support ...

Ready to get hands-on at the heart of a mission-critical infrastructure environment? We're looking for a proactive and enthusiastic Data Centre IMAC Engineer to join our team near Salisbury. This is a ...

Pensions Technical Manager Senior Executive Officer (SEO) On behalf of the Cabinet Office (Pensions Board), we are looking for a Pensions Technical Manager Senior Executive Officer (SEO) based in London, Glasgow or York (Flexible working ...