9 of 9 Remote Desktop Jobs in the Midlands

ranging from simple activities to more complex plans. This role will provide onsite/on‐call assistance to end‐users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Key Responsibilities: Provide first‐ and second‐level support for desktops, laptops … permissions. Maintain asset inventory and ensure accurate documentation of IT equipment. Assist with onboarding/offboarding of employees from a technical perspective. Support remote users with VPN, remote desktop, and connectivity issues. Collaborate with other IT teams on escalated issues or project‐related tasks. Follow security protocols ...

ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Key Responsibilities: Provide first- and second-level support for desktops, laptops … permissions. Maintain asset inventory and ensure accurate documentation of IT equipment. Assist with onboarding/offboarding of employees from a technical perspective. Support remote users with VPN, remote desktop, and connectivity issues. Collaborate with other IT teams on escalated issues or project-related tasks. Follow security protocols ...

email, and our helpdesk, with guidance available when needed · Log, classify, and update customer incidents accurately by following established procedures · Troubleshoot common Microsoft Windows desktop issues using documented steps and available tools · Assist with new starter and leaver tasks, including user and mailbox setup, configuration, and permissions changes · Investigate … customers in a busy environment · Basic awareness of Cyber Security/Cyber Essentials · Exposure to VoIP, PBX, SIP, or Teams Phone · Exposure to Microsoft Remote Desktop Services or other server technologies Professional Requirements · Clear written and spoken English · A friendly, patient, and professional approach to customers · Reliability, punctuality ...

considered for this role. In order to be considered you will also have the following skills and experience: Good working knowledge of desktop operating systems, especially Windows 10/11 Experience of dealing with end users at all levels of a business Experience of troubleshooting Microsoft Office 365 issues. … Experience of remote access tools such as Remote Desktop Support or Splashtop Experience in providing support to users including knowledge of HelpDesk systems What will you get in return? Discretionary bonus Cash allowance Buy, sell and accrual holiday scheme Private Health care Company Pension Life Assurance Other ...

either currently hold UK Government Security Clearance (SC) or be eligible and willing to undertake the check. Strong experience supporting enterprise-scale Virtual Desktop Infrastructure (VDI), End User Computing (EUC) and Virtualisation technologies, including: VMware Horizon View/Horizon 8 Citrix Virtual Apps and Desktops (CVAD) Citrix Machine Creation … Services (MCS) FSLogix Microsoft Remote Desktop Services (RDS) Windows 10/11 Enterprise App-V and Ivanti AppSense VMware vSphere and VMware Cloud technologies Microsoft Hyper-V SimpliVity (desirable) PowerShell scripting and automation Disaster Recovery and Business Continuity solutions ServiceNow and ITIL-based service management. Experience & Attributes Excellent ...

other IT systems. Log, track, and manage incidents in the ticketing system, ensuring accurate and timely updates. Perform basic diagnostics and problem-solving using remote desktop and diagnostic tools. Set up and configure end-user devices, including laptops, desktops, mobile devices, and peripherals. Support Joiners, Movers and Leavers … leaver account administration. Collaborate with other IT support teams and third-party suppliers, escalating and assisting with more complex issues where required. Provide remote and on-site support to field-based engineers where needed, including basic device, connectivity, account access and application support. Maintain a knowledge base for known ...

basic connectivity problems. Exposure to Active Directory, Microsoft 365 and Exchange Online would be useful, and anything beyond that like Intune, Azure AD or remote desktop tools is a bonus. Just as important, you’ll be a great communicator on the phone and over email, able ...

environments & manage resource allocation Able to investigate & resolve virtual environment incidents Able to install, configure & administer Microsoft Windows Server operation systems Able to administer remote desktop services Able to investigate & resolve Windows Server operating system incidents Theoretical Understanding: VMWare Sphere or equivalent (Nutarix, PVE, Hyper-V, Kubevirt, Kubernetes ...

update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st/2nd line support analyst - service desk and deskside support Experience in IT administration and support ...