4 of 4 Remote Desktop Jobs in the West Midlands

quality support for incidents and service requests raised through our Service Desk, working with technologies such as Active Directory, Azure Active Directory, Group Policy, Exchange Online, Windows Server, and Remote Desktop Services. Respond to monitoring alerts for Microsoft Azure IaaS/PaaS/SaaS services, network connectivity, and Microsoft 365 services to proactively address potential issues. Investigate and … implement migrations and deliver solutions tailored to customer requirements. Maintain regular communication with customers via Service Desk tools and Teams meetings. Working Arrangements Hybrid working model: 3-4 days remote, 1 day in the office. All necessary equipment for home working will be provided. Shift pattern includes: Week 1: 6:30 AM to 3:00 PM Week … oriented approach to problem-solving and task execution. Skills, Knowledge and Experience: Proficiency in traditional Microsoft Windows Server solutions, including: Active Directory and Group Policy File and Print services Remote Desktop Services PowerShell scripting Fundamental knowledge of TCP/IP networking, VPNs, and network connectivity. Experience administering Microsoft 365 services (Email, OneDrive, Teams, SharePoint). Understanding of IT More ❯

Desktop Support Engineer Salary: Upto 38k Location: Solihull (Onsite) Contract: Permanent At Khuda Technology, we’re partnering with a reputable organisation to hire a Desktop Engineer who will provide high-quality IT support across the business. This is an excellent opportunity for a tech-savvy professional looking to join a dynamic and growing team, supporting end-users in … a professional and fast-paced environment. As a Desktop Engineer, you will be the go-to point of contact for technical issues, responsible for troubleshooting hardware and software problems, maintaining devices, and ensuring smooth daily operations for users. Responsibilities Deliver face-to-face and remote desktop support to internal users. Troubleshoot and resolve hardware, software, printer, and … to the appropriate internal teams when necessary. Maintain accurate documentation of IT assets and procedures. Provide excellent customer service with a user-first mindset. Experience Previous experience in a desktop support or IT technician role. Strong understanding of Windows OS, Office 365, and basic networking. Experience with Active Directory and hardware troubleshooting. Familiarity with ticketing systems and ITSM tools. More ❯

of incidents/service requests within SLA, escalate unresolved issues, analyze ticket trends, and generate reports with improvement actions. Work in rotational shifts 24/7/365. Use Remote Desktop to assist end users as needed. Understand end-user technical requirements, troubleshoot effectively, and communicate proactively. Willingness to work in a rotational shift 24*7*365. #J More ❯

Description Maintain application support processes, for example developing workflow plans/technical specification road maps. Document and implement policy and procedures, for example on-boarding and leaver policies, and remote working procedures using a support desk operating platform. Diagnose, resolve and recommend improvements to address hardware and software problems and compatibility issues experienced by external clients and customers, including … Monitor systems performance, investigate issues, collect performance statistics and create reports using application management software and tools. Provide first fix unassisted strategic technical advice both in person or with remote desktop support tools by using the correct tool to provide analysis, diagnosis and resolution. Categorise and prioritise incoming applications support requests. Monitor systems and software cycles to identify … with the planning of IT application and infrastructure change projects, implementing, testing and rolling out software and hardware relating to these change projects. Implement and support the creation of remote working environments. For a full list of programme modules visit: https://velocity-pt.co.uk/Learning Provider VELOCITY 1ST LIMITED Skills Required Communication skills, IT skills, Attention to More ❯