1 to 25 of 28 Remote Monitoring and Management Jobs

IT Infrastructure and Network Engineer Company Overview Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. Our unique selling point is our commitment to quality of service and 24x7 customer support, which rivals that of our competitors, ensuring that we provide … of working on an IT Service Desk/MSP with a strong background on network technologies. Infrastructure Engineer Responsibilities Manage our customers’ Office 365 and Azure environments. Design and deploy Office 365 services, including Exchange Online, SharePoint Online, Teams, and other related applications, based on business requirements and best practices. … Configure and manage Azure infrastructure components, such as virtual machines, storage accounts, virtual networks, and Azure Active Directory. Implement and enforce security measures and compliance standards for Office 365 and Azure environments. Monitor and troubleshoot issues related to Office 365 services and Azure infrastructure and perform root cause analysis for more »

Tees Salary: £30,000/£35,000 The Opportunity: Are you a tech-savvy problem solver with a passion for providing exceptional on-site and remote IT support? Join our team as an IT Systems Support Technician, where you'll play a pivotal role in configuring, maintaining and documenting our … clients backup, disaster recovery, and security solutions, ensuring the resilience and security of our clients digital infrastructure. This permanent, Full time position offers exciting growth opportunities, requiring strong technical expertise, excellent communication skills, and the ability to excel in a customer-oriented environment. Embrace the challenge, thrive in your role … and become part of our exceptional team! Key Responsibilities: Design, implement, and manage comprehensive backup solutions to protect critical data across various platforms and environments. Develop and document recovery procedures to ensure a swift and effective response in the event of data loss, system outages, or security incidents. Conduct regular more »

About Our Client: They are a distinguished IT Managed Service Provider located in Melton Mowbray, specializing in delivering innovative IT solutions and unparalleled support to a broad clientele. Their commitment to excellence, innovation, and fostering meaningful relationships with their clients underpins their success. They are currently on the lookout for … an experienced, motivated 1st/2nd Line Service Desk and Field Engineer to become an integral part of their team. Role Overview: This office-based role involves a combination of service desk responsibilities at their office and field engineering tasks at client sites as required. You will tackle a wide … array of technical challenges, ensuring the smooth operation and security of their clients' IT infrastructures. This position is ideal for dynamic individuals eager to expand their technical knowledge and excel in customer service. Key Responsibilities: Offer exceptional 1st and 2nd line support by swiftly resolving service desk tickets, diagnosing issues more »

L3 IT Infrastructure Engineer The Company Syntax Integration is a boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. Our unique selling point is our commitment to quality of service and 24x7 customer support, which rivals that of our competitors, ensuring that we provide exceptional … clientele. The Candidate A Level 3 IT Infrastructure Engineer on the Service Desk, acting as a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA, whilst acting as an escalation point for the Service Desk and implementing internal improvements. The successful applicant … will be responsible for the delivery of support that enables our clients’ business systems to operate cost-effectively and robustly, the mentoring of junior/less experienced team members, monitoring, knowledge management, and documentation. The ideal candidate will have at least 5 years’ experience of working on an IT Service more »

IT Support Technician handles the first-level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure that the issue is handled quickly, and the client is informed of what to expect every step of the way, also escalating issues … a first point of contact for customers through our helpdesk, be that via phone, email or chat Delight our Clients with a Friendly, Quick and Helpful Experience Provide the Client with basic remote troubleshooting Use an in-house Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Managing … and recording all work through our Ticketing System Make sure that Client Documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren’t “stale” throughout the process Review Remote Monitoring and Management (RMM) dashboard and apply remediation actions as indicated more »

Our client is seeking a versatile, communication-savvy professional to operate at various depot locations as part of their IT team, providing onsite and remote support and maintenance of software, hardware, and the company intranet. Help deliver a reliable and efficient service for IT users in this engaging role! Join … all desktop/server technology into the Azure cloud. This is your chance to be part of an exhilarating transformation, accelerate your learning curve, and contribute to the team's groundbreaking achievements. Role & Skills: - Provide technical support and maintenance of desktop, mobile devices, peripherals, and software to deliver exceptional service … to our client's IT users. - Organise the configuration, delivery, and installation of hardware and software, ensuring users can function efficiently. - Assist in delivering small to medium-sized IT projects involving the company's network infrastructure and desktop estate. - Provide a "customer-first" approach to ticket management, adhering to our more »

Engineer. Our client is seeking a versatile, communication-savvy professional to operate at various depot locations as part of their IT team, providing onsite and remote support and maintenance of software, hardware, and the company intranet. Help deliver a reliable and efficient service for IT users in this engaging role … all desktop/server technology into the Azure cloud. This is your chance to be part of an exhilarating transformation, accelerate your learning curve, and contribute to the team's groundbreaking achievements. Role & Skills: - Provide technical support and maintenance of desktop, mobile devices, peripherals, and software to deliver exceptional service … to our client's IT users. - Organise the configuration, delivery, and installation of hardware and software, ensuring users can function efficiently. - Assist in delivering small to medium-sized IT projects involving the company's network infrastructure and desktop estate. - Provide a "customer-first" approach to ticket management, adhering to our more »

IT support specialists, with over 30 years of experience providing IT support in the heart of London. The role will be based in London and on-site – we only accept applicants from the UK. The candidate will be an excellent communicator, with customer care skills. We pride ourselves on having … staff that are self-motivated, professional, and organised. Key Responsibilities As a L2 IT Infrastructure Engineer, you will be a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA whilst providing strategic technical guidance (acting as an escalation point for the Service … Desk team members and projects assignment). Skills Experience of working on an IT Service Desk/MSP Appreciation of ITIL Service Management Disciplines i.e., Incident, Problem, and Change Request Management Ability to follow internal and external procedures and policies Technical Certifications Microsoft certifications, Microsoft 365 Fundamentals (MS-900) and more »

Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd/3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work … Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows … Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the more »

Our client is looking to recruit an experienced Senior Cloud and Server Technician to join their hugely successful growing team. You will have proven experience supporting Microsoft Networks and Microsoft Cloud Services. You will enjoy working in IT and working for a company with great career development opportunities. Package: Salary … of £32k - £44k per annum depending on experience (plus an on-call allowance). A remote role with occasional visits to Penryn office Also working at customer premises so will need to live a commutable distance to be considered for the role. All equipment provided to perform duties. 25 days … holiday plus Bank holidays Discretionary annual bonus of up to 10% of salary Excellent pension scheme Health and dental insurance/support Training and development support Many other great perks Responsibilities: Supporting Microsoft Networks and Microsoft Cloud Services. Technical support and project work covering a wide range of products and more »

Our client is looking to recruit an experienced Senior Cloud and Server Technician to join their hugely successful growing team. You will have proven experience supporting Microsoft Networks and Microsoft Cloud Services. You will enjoy working in IT and working for a company with great career development opportunities. Package: Salary … of £32k - £44k per annum depending on experience (plus an on-call allowance). A remote role with occasional visits to Penryn office Also working at customer premises so will need to live a commutable distance to be considered for the role. All equipment provided to perform duties. 25 days … holiday plus Bank holidays Discretionary annual bonus of up to 10% of salary Excellent pension scheme Health and dental insurance/support Training and development support Many other great perks Responsibilities: Supporting Microsoft Networks and Microsoft Cloud Services. Technical support and project work covering a wide range of products and more »

working 3 days p/week onsite in Bridgend 1st Line Support role - £23 - £26k & benefits & training Intapeople are working with a well-established and thriving IT Provider, who are recruiting for experienced 1st Line Service Engineers to facilitate growth. Reporting to the Service Manager, and based at their Head … Office you will form part of a revamped Service Department, with an emphasis on maintaining optimal service levels, adherence to published SLAs and offering industry leading support. Key Duties/Responsibilities will include: Maintain an impeccable level of customer service and interaction for all support queries. Adhere to all Service … management, security and quality management principles. Update support queries with comprehensive notes and time throughout your working day. Update/manage customer documentation. Provide 1st Tier technical support, answering inbound support queries and returning calls to customers and other parties. Must Have: At least 1 years’ experience working for an more »

passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls. The ideal candidate will already … have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service. Responsibilities: Deliver an exceptional standard of customer service Provide 1st Line Support via remote tools … and telephone to customers Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed Liaise with 3rd party vendors Prioritising workloads and complete service desk tickets in line with SLAs Ensuring documentation is accurate Required Skills: Exceptional verbal and written communication skills Exceptional customer service skills Can do more »

you'll be at the forefront of delivering exceptional IT support to end-users, ensuring swift issue resolution while maintaining meticulous documentation of requests and updates. Responsibilities: Dive into the action by providing prompt and efficient IT support to end-users, resolving issues with finesse. Field requests via phone, email … and ticketing system, ensuring they're handled within SLAs for maximum satisfaction. Become the go-to expert (SME) and master prioritization, ensuring incidents are tackled with precision. Take charge of the corporate IT landscape, from workstations to servers, applications, and more. Flex your tech muscles by installing, upgrading, and configuring … software and hardware with flair. Champion clear communication and meticulous documentation, ensuring nothing falls through the cracks. Be a team player by attending meetings, sticking to company policies, and joining forces with other IT wizards. Embrace the power of RMM tools for seamless monitoring and administration, ensuring everything runs like more »

Engineer Rochester Up to £28k Are you looking for a local company to join in a 2nd line Support Capacity? Great opportunity to upskill and undertake further training Good progression to 3rd line if required We are now looking for an experienced 2nd Line Helpdesk Engineer to join the team. … You will primarily be responsible for 2nd Line Technical Support and occasional client visits. We believe in investing in our employees, and actively encourage our engineers to complete professional training and certification. In addition to Helpdesk duties, there is the potential to be involved in IT projects, cybersecurity services and … software development, which form part of our larger portfolio of services. We believe in a healthy work/life balance, and whilst this is an office-based role (as this encourages camaraderie, communication, and teamwork), we allow for home working where required to accommodate people's personal circumstances. Essential: Detailed more »

per annum, dependant on experience. Primarily office based but with flexible arrangements to work remotely, you will be responsible for resolving incidents and servicing requests to SLA. You will be part of a diverse team ranging from entry level to technical specialists, working together to deliver high quality support with … exceptional customer service. You must be a positive, friendly, and sociable team player with a passion for IT and a can do attitude. Role Requirements Experience of working in an MSP or similar IT related environment. Windows Server OS Role and Feature administration, in particular; Active Directory Group Policy Microsoft … Admin Centre administration. Support of modern desktop environments (Windows 10/macOS). Polite, confident, and effective communicator. Sincere passion for exceptional customer service. Maintain a high standard of work and professionalism. Team player ability to work effectively as part of a team to achieve shared goals. Full UK driving more »

per annum, dependant on experience. Primarily office based but with flexible arrangements to work remotely, you will be responsible for resolving incidents and servicing requests to SLA. You will be part of a diverse team ranging from entry level to technical specialists, working together to deliver high quality support with … exceptional customer service. You must be a positive, friendly, and sociable team player with a passion for IT and a “can do” attitude. Role Requirements Experience of working in an MSP or similar IT related environment. Windows Server OS Role and Feature administration, in particular; Active Directory Group Policy Microsoft … Admin Centre administration. Support of modern desktop environments (Windows 10/macOS). Polite, confident, and effective communicator. Sincere passion for exceptional customer service. Maintain a high standard of work and professionalism. Team player – ability to work effectively as part of a team to achieve shared goals. Full UK driving more »

Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support. This role offers a great opportunity for exposure to a … wide range of technologies and solutions. The ideal candidate will be able to function as part of a team and use their own initiative where required, resolving customer issues in a timely manner. Main responsibilities: Work as part of the service desk support team to handle calls and tickets in … line with agreed customer SLAs. Recording of solutions to client issues through our service desk ticketing systems and knowledge base. Ensure customer system documentation is updated to reflect any changes made as part of the day-to-day operation. Essential skills: Experience working with a Managed Service Provider or service more »

across the UK. We are looking for an IT apprentice to join our growing team. This role offers you the opportunity to develop knowledge and skills around network equipment, cyber security best practices, desktop support and customer relationships. Role Duties will include, but will not be limited to: 1st line … Helpdesk support to our customers and professional first point of contact on faults Troubleshooting and diagnosing faults. Providing IT support remotely and onsite for customers as required. Recording information and producing documentation relating to fault calls, change requests, and general enquiries. Contributing to new customer projects and installations. Providing PC … desktop and end user support remotely via an RMM tool. Testing, building and configuring network equipment. Escalating complex calls to relevant Engineering members. Take on additional duties as deemed appropriate to the role and business Training The Apprentice will work towards their Apprenticeship Standard in Information Communications Technician Level more »

Service Desk Manager - London (North West) IT Managed Services An exciting and ambitious managed service provider (MSP) are looking for a Service Desk Manager to join their team. They provide all areas of IT support to SME clients across a variety of different industries including accounting, finance and legal firms. … This is a great opportunity to be involved with some exciting projects as well as gain personal and career development within a fast-growing MSP and a great team. The client is open minded and willing to consider candidates looking for their next 'step-up', for instance if you are … currently working as a team lead/technical lead and wanting to get into service desk management. In this business critical role, you'll be reporting directly to the Managing Director and taking ownership of a small service desk (circa 5, 1st - 3rd Line, completing around 200 tickets per week more »

role. Experience working in an ITIL based MSP Environment. Strong customer service background. Knowledge of the Autotask ticketing system or similar. Knowledge of ITSM and RMM tools. Leading and Motivating Teams. Completing 121’s and appraisals Develop and continuously improve ITIL based processes. Working within a Change Management framework. Strong … stakeholder management skills. Ability to communicate at all levels, both written and verbal. Level 2 Engineer Technical Support knowledge. Additional Desirable Skills & Experience Experience with Cyber Security accreditations (Cyber Essentials, ISO27001). Cyber Security awareness and best practice. more »

to be a crucial part of their team in Rochester. As a Helpdesk Engineer, you will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required. Helpdesk Engineer Requirements: Detailed knowledge of Microsoft Windows Desktop and Server … Experience of supporting Microsoft 365 Networking knowledge and experience Full clean UK driving licence (for manual vehicle) Candidate must pass DBS check Desirable: Microsoft Professional Certification Experience of deploying and managing Azure solutions WatchGuard certification and experience Experience of ConnectWise Experience supporting Apple Macs Create and manage scripts using PowerShell … and Automate RMM tool Management of hosted services for Web, Email and SQL databases Helpdesk Engineer Benefits: £25,000 - £30,000 per annum (dependent on experience) Fun working environment and culture 22 days per year holiday (plus bank holidays) Pension after 3 months Free lunch & snacks provided everyday with fortnightly more »

in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical … Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer service skills * Experience of supporting the following: * Microsoft server operating systems … Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred) * Microsoft Office 365 * Veeam Backup & Replication * Microsoft Windows Desktop Operating Systems * Experience of working in a busy MSP environment * Experience of configuring and supporting network devices such as Firewalls and Switches * Good understanding of principles of more »

in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical … Support with occasional customer visits * Provide assistance by phone, email and/or using a ticket management system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer service skills * Experience of supporting the following: * Microsoft server operating systems … Microsoft Exchange * Microsoft Active Directory * VMware and/or Microsoft Hyper-V (VMware preferred) * Microsoft Office 365 * Veeam Backup & Replication * Microsoft Windows Desktop Operating Systems * Experience of working in a busy MSP environment * Experience of configuring and supporting network devices such as Firewalls and Switches * Good understanding of principles of more »

in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 – 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: • Provide remote Technical … Support with occasional customer visits • Provide assistance by phone, email and/or using a ticket management system • Update the internal knowledgebase with issue resolution details • Mentor and assist junior team members Skills & Experience • Good communication, documentation and customer service skills • Experience of supporting the following: • Microsoft server operating systems … Microsoft Exchange • Microsoft Active Directory • VMware and/or Microsoft Hyper-V (VMware preferred) • Microsoft Office 365 • Veeam Backup & Replication • Microsoft Windows Desktop Operating Systems • Experience of working in a busy MSP environment • Experience of configuring and supporting network devices such as Firewalls and Switches • Good understanding of principles of more »