1 to 25 of 51 Remote Monitoring and Management Jobs in the UK

Job Summary We're looking for a talented senior network engineer to join our team. The role will be split between the following areas: Projects: design, specification and implementation of high-availability network infrastructure, typically in the 50-500 user range. NOC: Ongoing network monitoring & management and improving our NOC function using RMM and other tools. Service Desk escalations: providing … a point of escalation to our 2nd line service desk engineers. Technical Skills You will have extensive knowledge and experience across the following areas that gives you the ability to carry out creation of high level and detailed designs, specification of equipment, liaising with vendors as required, overseeing installation including hands-on deployment and configuration, documentation, ongoing management and support … troubleshooting, and helping upskill the rest of the team. You will work across the full network stack and will need expert-level knowledge to design, specify, implement, troubleshoot, monitor and manage the full network stack including: Routers & Firewalls : SPI/DPI/UTM/next-gen physical & virtual firewalls including routing and HA configuration using relevant protocols Switching : Layer More ❯

Job Summary We're looking for a senior Senior IT Technician to join our team. The role will be split between the following areas: Projects: network, infrastructure and cloud implementations for our small & midsize clients. NOC: Managing and improving our NOC function using RMM, MDM and other tools. Service Desk escalations: providing a point of escalation to our 2nd line … desk engineers. Technical Skills You will have broad experience across the following tech stack that gives you the ability to participate in all stages of projects including high level and detailed design, specification of equipment, liaising with vendors as required, overseeing installation including hands-on deployment and configuration, documentation, ongoing management and support, troubleshooting, and helping upskill the rest of … the team. Networking skills across routing, switching & WiFi to design, build and support networks serving 10 users to 2,000 users. Subject matter expert level knowledge of VLANs, HA protocols and WiFi setup and troubleshooting using multiple vendors including Cisco, Meraki, Unifi and Mikrotik. Windows Server including virtualisation with Hyper-V Storage in a virtualised environment Database familiarity with MS More ❯

unified IT solutions that simplify the way IT organizations work. We are currently looking for a Site Reliability Engineer to join our SRE team in the Platform Engineering organization and help us scale our products to millions of end-users. We are looking for individuals with a passion for automation and observability, ensuring the quality and availability of our services. … Location - We are flexible on remote working from home, if you are based in the UK or Germany. This is a fully remote position with the option to be hybrid if you prefer. On Call Requirements - Participate in our 24x7 on-call rotation, SCRUM, and deployment planning. We hire the best software engineers, but experience in our stack can't … hurt: NinjaOne is built on Java , Kotlin , C++ , and Postgres , supporting millions of user endpoints and running as a scalable cloud service in AWS . Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What you'll be doing Diagnose and resolve complex application and infrastructure issues Participate in our 24x7 on-call rotation More ❯

unified IT solutions that simplify the way IT organizations work. We are currently looking for a Site Reliability Engineer to join our SRE team in the Platform Engineering organization and help us scale our products to millions of end-users. We are looking for individuals with a passion for automation and observability, ensuring the quality and availability of our services. … Location - We are flexible on remote working from home, if you are based in the UK or Germany. This is a fully remote position with the option to be hybrid if you prefer. On Call Requirements - Participate in our 24x7 on-call rotation, SCRUM, and deployment planning. We hire the best software engineers, but experience in our stack can't … hurt: NinjaOne is built on Java , Kotlin , C++ , and Postgres , supporting millions of user endpoints and running as a scalable cloud service in AWS . Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What you'll be doing Diagnose and resolve complex application and infrastructure issues Participate in our 24x7 on-call rotation More ❯

IT solutions that simplify the way IT organizations work. We are currently looking for a Senior Site Reliability Engineer to join our SRE team in the Platform Engineering organization and help us scale our products to millions of end-users. We are looking for individuals with a passion for automation and observability, ensuring the quality and availability of our services. … Location - We are flexible on remote working from home, if you are based in the UK or Germany. On Call Requirements - Participate in our 24x7 on-call rotation, SCRUM, and deployment planning. We hire the best software engineers, but experience in our stack can't hurt: NinjaOne is built on Java , Kotlin , C++ , and Postgres , supporting millions of user endpoints … and running as a scalable cloud service in AWS . Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What you'll be doing Diagnose and resolve complex application and infrastructure issues Participate in our 24x7 on-call rotation, SCRUM, and deployment planning Perform Root Cause Analysis (RCA) and provide recommendations for application teams More ❯

Are you a passionate problem-solver with a genuine interest in technology? Do you thrive on helping others and possess excellent communication skills? If so, Bluebell IT Solutions wants to hear from you! They are not looking for existing technical gurus; instead, they are seeking individuals with the right attitude, a thirst for knowledge, and a natural ability to connect … with people. If you're confident, eager to learn, and passionate about technology, they can teach you the rest! They are thrilled to offer an exciting and unique 3-year IT Apprenticeship opportunity, designed to launch your career in the IT industry. This isn't just a job; it's a comprehensive programme that will see you gain valuable, hands … on experience as a Microsoft IT Support Apprentice, directly progressing into a Level 4 CompTIA Network Engineer Programme. They are committed to nurturing talent and providing a clear pathway for your professional growth within their team. At Bluebell IT Solutions, they pride themselves on providing top-tier IT support and solutions to their diverse range of clients. They believe in More ❯

Lyra Technology Group Lyra Technology Group is seeking a Technical Services Consultant for our OpCo, CMS Group Ltd. The Technical Services Consultant will be working as 3rd line support and escalation for the support teams when located in the office but will be primarily responsible for deployment of new solutions to customer sites. These solutions will vary between infrastructure deployments … and SaaS deployments. (M365 Services mostly) About Lyra Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we … never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. About CMS Group Ltd CMS Group Ltd has proudly provided industry-leading IT Support and consultation solutions since 1990 and makes it their goal to work intimately with you as part of your team to deliver More ❯

Location: Remote-first with UK-wide client visits (occasional travel to Ireland and Spain) Salary: Up to £45,000 per annum Benefits: Company vehicle or EV scheme | Flexible working | International project exposure The Opportunity A leading MSP and technology transformation consultancy is seeking a Technical Onboarding Consultant to support the rapid integration of new clients into their services framework. Working … across a diverse client base, including finance, education, healthcare, and non-profits, you'll ensure each onboarding journey is executed with care, precision, and technical excellence. This is a role for a well-rounded IT professional who enjoys hands-on work, customer interaction, and contributing to wider digital transformation initiatives. About the Role As a Technical Onboarding Consultant , you’ll … play a critical part in assessing new client environments, installing necessary systems and agents, and setting the technical foundation for future delivery. You’ll liaise with internal delivery teams and client stakeholders to capture infrastructure information, spot early-stage issues, and apply best-practice standards from day one. This role involves both remote and on-site activity, including travel across More ❯

Infrastructure Monitoring & Support Engineer - 3 Positions Available! To £45,000 + Excellent Benefits (Negotiable for the right person) Hybrid Role with an Exceptional Number of Days off Work Location: London (SE1) or Newport in Wales (NP10) Enterprise Microsoft Consulting Partner Rapidly growing organization - 50% revenue growth last year Enviable Company Culture with an Inclusive and Fun Atmosphere "Without a doubt … the people within this organization are the best thing about working here. Everyone is friendly, down to earth, and happy to help which makes for a dynamic and caring work environment. I don't dread going into the office, I love it here" - Current Employee "A super-slick company in a booming sector - Work for a Multi-award-winning Group … Cloud Decisions have partnered with an ultra-high growth and super slick Consultancy practice. The consultancy is at a new stage of growth and fresh development pathways have been set to assist more clients with their transformation journeys into the Cloud and beyond. The consultancy offers high-level support to help them deliver their projects. Founded in 2006, this established More ❯

services, responsible for leading a team of 3rd Line engineers as well as conducting 3rd Line Engineer duties, with an expected split of 70%/30% between 3rd Line and Team Lead responsibilities. Reporting to the Service Delivery Manager, you will ensure the effective resolution of support tickets, manage escalations, and maintain high levels of customer satisfaction. You will work … closely with our Infrastructure Team Managers and other Support Team Leads, playing an integral role in maintaining the operational efficiency of our service desk support. KEY TASKS Team Lead: Line management of the 3rd Line Support Team Conduct weekly 1-on-1s with team members, including ticket reviews Ensure engineers meet KPIs and adhere to SLAs Guide engineers in adopting … correct technical approaches Manage team workload effectively Handle escalations and liaise with customers Manage problem records assigned to the 3rd line Represent the team at CAB meetings as a technical authority Participate in Service Level Management meetings Support: Monitor 3rd line escalation queue and ensure tickets are addressed within SLAs Assess and resolve 3rd line tickets within agreed SLAs Propose More ❯

Doherty Associates (DA) has successfully delivered IT support and consultancy services for the past 30 years to a world-renowned international client base. Our focus is on the professional and financial services sector, including leading private equity, venture capital, and top UK law firms. We have four Microsoft Solution Partner designations, a Tier 1 Microsoft CSP relationship, and are ISO27001 … ISO9001 accredited. Our clients rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, data and BI, cyber security, governance and compliance, and networking. We have built a reputation as a company that cares about our customers, keeps our promises and delivers quality. About the role We are growing our field support team and now looking … for an experienced engineer to provide customer support directly at customers sites. You will be mainly based in our London office but travel, as and when needed, to various customer sites (in London) to support users and key stakeholders in resolving technical problems. While technical skills are important to be able to resolve technical problems, to be successful in this More ❯

Associate is the first point of contact for all internal support issues raised by our end users. Their primary focus is to triage incoming cases from both office-based and remote users making sure to provide an initial response, gather necessary background information and assess severity level on each support case. The Junior IT Support Associate works closely with our … IT Support Associates to provide the highest quality support to our customers in a timely manner. Due to the nature of the work, the role is primarily office based and requires four days a week in the office. Responsibilities Analyse incoming service requests and assess their priority according to department policy Thoroughly and efficiently query incoming service requests to ensure … sufficient information exists Escalate complex or timely issues properly to more senior team members technicians or appropriate internal teams while ensuring smooth communication with end-users Ensure timely resolution and appropriate documentation on all service requests Provide clear and frequent communication via the ticketing system to end-users throughout the issue resolution process Assess and troubleshoot basic hardware & software issues More ❯

Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge … collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are looking for an ambitious First Line Support Technician, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service … Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and enhancing your knowledge and skills. This is the perfect opportunity for someone currently working as a First Line Support Technician, looking to develop their skills or someone who is looking for More ❯

Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge … collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are looking for an ambitious First Line Support Technician, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service … Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse range of technologies and enhancing your knowledge and skills. This is the perfect opportunity for someone currently working as a First Line Support Technician, looking to develop their skills or someone who is looking for More ❯

Onsite IT Field Support Engineer who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider. SALARY: £32,000 - £34,000 per annum (depending on experience) with up to £2,000 Bonus + Benefits LOCATION: Battersea, London (SW11) You will be based on a client site … in Battersea, London with travel once a month to regional sites in Evesham and Worcester. This will be 2 days per month with expenses reimbursed for travel and accommodation booked by the company. JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass … mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an OnsiteIT Field Support Engineerwho has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support. Working as the Onsite IT Field Support Engineer you will provide desktop support for More ❯

Title: Associate Director, Procurement Location: UK/Remote Reports to: Director of Finance Department: Finance, Procurement Team Employment Type: Full-time About Atlas Technica Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our … uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values , thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while … promoting professional and career development for our Team Members. Join Atlas Technica now! The Associate Director, Procurement is a key member of the Finance team, reporting to the Director of Finance. As we scale, the procurement function becomes critical to managing our vendor ecosystem, maintaining regulatory compliance, and delivering value-added services. Role Summary We are seeking a strategic and More ❯

for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure. Key Responsibilities: Provide high … quality IT support, troubleshooting hardware and software issues. Monitor and maintain client networks and systems to proactively address potential issues. Collaborate with clients to understand their business needs and recommend suitable IT solutions. Manage and maintain strong client relationships, acting as a trusted IT advisor. Assist in IT projects, including system migrations, upgrades, and implementations. Ensure timely resolution of IT … support requests and document all interactions effectively. Stay informed about the latest technologies and industry best practices. Contribute to a positive team environment through knowledge sharing and mentorship. What We're Looking For: Essential: Previous experience working in an MSP environment. Strong technical knowledge of Windows, MacOS, iOS, Android, networking, cloud technologies, and cybersecurity. Experience with Remote Monitoring and Management More ❯

for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure. Key Responsibilities: Provide high … quality IT support, troubleshooting hardware and software issues. Monitor and maintain client networks and systems to proactively address potential issues. Collaborate with clients to understand their business needs and recommend suitable IT solutions. Manage and maintain strong client relationships, acting as a trusted IT advisor. Assist in IT projects, including system migrations, upgrades, and implementations. Ensure timely resolution of IT … support requests and document all interactions effectively. Stay informed about the latest technologies and industry best practices. Contribute to a positive team environment through knowledge sharing and mentorship. What We're Looking For: Essential: Previous experience working in an MSP environment. Strong technical knowledge of Windows, MacOS, iOS, Android, networking, cloud technologies, and cybersecurity. Experience with Remote Monitoring and Management More ❯

2nd/3rd Line Support Engineer Central London - Hybrid MSP Experience crucial Salary - Flexible DOE If you’re an experienced and adaptable 2nd/3rd Line Engineer who thrives in a fast-paced MSP environment. You're confident handling escalations, love diving into complex technical issues, and can communicate just as clearly with end users as with technical teams. You … re highly organised, calm under pressure, and have a passion for learning and evolving with new technologies. You're proactive, collaborative, and take pride in delivering high-quality support to a range of clients. Then my client wants to hear from you! Key Responsibilities: Handle and resolve 2nd/3rd line support tickets, working both independently and collaboratively Provide expert … support across Microsoft 365, Azure, virtual environments, and networking infrastructure Monitor client environments for performance or security issues, and respond proactively Escalate complex issues where needed and follow through on resolution Perform admin and support tasks in Azure, AWS, and SharePoint Maintain accurate documentation of all client interactions and troubleshooting steps Contribute to internal knowledge bases and best practice documentation More ❯

opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team's professional growth. The Role: We … are looking for an experienced Tier 2 Service Desk Engineer to join a growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to … probation, hybrid working (3 days in office, 2 days from home) Pension scheme Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles. Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. Football industry exposure: Investment in football clubs, early access to cutting More ❯

Employer description: Hamilton Group is a UK-based IT support company offering comprehensive services like managed IT support, cybersecurity, cloud technology, hosted VoIP and Microsoft 365 solutions to businesses nationwide. They are known for their rapid response times and proactive approach to IT issues. As an apprentice you’ll gain real-world experience while developing your skills through a funded … apprenticeship programme. If you're enthusiastic, eager to learn, and looking to build a career in IT – this is your chance! Responsibilities: Set up, configure and upgrade IT equipment including printers, routers, switches, and RAM Configure VLANs and support network device setup and maintenance Install and update operating systems, office suites and software packages Apply regular system updates, security patches … and driver installations through remote management tools Respond to support tickets and technical queries across multiple channels – phone, email, messaging and video Provide timely first-line support for internal users and external clients Troubleshoot hardware, software and network issues using tools such as an RMM, Task Manager and Wireshark Work with documentation platforms (IT Glue, Halo PSA) to log support More ❯

Service Desk Manager/Technical Team Lead Location: Onsite - Cambridge, UK £58,000 - £66,000 (depending on experience) We are seeking a dynamic and hands-on Service Desk Manager/Technical Team Lead to oversee a high-performing service desk team delivering technical support across a fast-paced, enterprise-grade IT environment. This is a fully onsite role based in … Cambridge , responsible for managing team performance, overseeing escalations, and driving service excellence through process improvement and strong leadership. Key Skills - Lead and mentor a team of 1st to 3rd line engineers, fostering technical development and service excellence Own the incident, request, problem, and escalation management processes, ensuring SLAs and KPIs are met Act as the final technical escalation point for … complex issues across Windows, M365, and network environments Champion ITIL-aligned best practices in service operations Develop performance reports, trend analysis, and service improvement plans Work closely with infrastructure, networking, and cloud teams to ensure end-to-end service continuity Drive adoption of automation, standardisation, and process optimisation initiatives Support onboarding/offboarding, license management, and asset tracking Ensure compliance More ❯

Service Desk Manager/Technical Team Lead Location:Onsite - Cambridge, UK £58,000 - £66,000 (depending on experience) We are seeking a dynamic and hands-on Service Desk Manager/Technical Team Lead to oversee a high-performing service desk team delivering technical support across a fast-paced, enterprise-grade IT environment. This is a fully onsite role based in … Cambridge , responsible for managing team performance, overseeing escalations, and driving service excellence through process improvement and strong leadership. Key Skills - Lead and mentor a team of 1st to 3rd line engineers, fostering technical development and service excellence Own the incident, request, problem, and escalation management processes, ensuring SLAs and KPIs are met Act as the final technical escalation point for … complex issues across Windows, M365, and network environments Champion ITIL-aligned best practices in service operations Develop performance reports, trend analysis, and service improvement plans Work closely with infrastructure, networking, and cloud teams to ensure end-to-end service continuity Drive adoption of automation, standardisation, and process optimisation initiatives Support onboarding/offboarding, license management, and asset tracking Ensure compliance More ❯

Senior IT Support Engineer, 2nd Line AND 3rd Line roles Location: Bristol Salary Range: £30000- 55000 + Benefits DOE Your Role: Lead, Troubleshoot, Enable As our Senior IT Support Engineer , you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and Servers to cloud integrations and … enterprise networking, ensuring impeccable uptime and operational excellence. Core Responsibilities: Windows Desktop & Server Management : Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting. Virtualisation : Design, deploy, and manage with VMware ESXi/vCentre and Hyper-V; clustering is a strong advantage Backup & DR : Champion backup strategies and disaster recovery operations-Veeam or equivalent. Cloud & M365 …/Azure : Own administration of Microsoft 365, Azure, and Intune. Scripting & Automation : Build and adapt scripts in PowerShell and other languages to automate processes. Networking & Security : Configure Routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and Firewalls (Sophos XG/Cisco). Cross-Platform Systems : Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. More ❯

Senior IT Support Engineer, 2nd Line AND 3rd Line roles Location: Bristol Salary Range: £30000- 55000 + Benefits DOE ??? Your Role: Lead, Troubleshoot, Enable As our Senior IT Support Engineer , you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers to cloud integrations and … enterprise networking, ensuring impeccable uptime and operational excellence. Core Responsibilities: Windows Desktop & Server Management : Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting. Virtualisation : Design, deploy, and manage with VMware ESXi/vCentre and Hyper-V; clustering is a strong advantage Backup & DR : Champion backup strategies and disaster recovery operations-Veeam or equivalent. Cloud & M365 …/Azure : Own administration of Microsoft 365, Azure, and Intune. Scripting & Automation : Build and adapt scripts in PowerShell and other languages to automate processes. Networking & Security : Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco). Cross-Platform Systems : Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. More ❯