1 to 25 of 189 Root Cause Analysis Jobs in the North of England

stakeholders to ensure timely resolution, clear communication and continuous service improvement. The role will involve monitoring service performance, supporting major incident activity, contributing to root cause analysis, maintaining problem and known error records, and helping reduce repeat incidents through effective governance and knowledge management. Your responsibilities … major/high-priority incidents, ensuring effective diagnosis, escalation and communication. Deliver clear and timely communications to customers, IT teams and stakeholders. Produce trend analysis for recurring incidents and problems to support service improvement. Drive root cause analysis for recurring and high-impact problems, ensuring corrective ...

stability, availability and performance of business-critical platforms including Salesforce, Genesys, MuleSoft, GoAnywhere and Sumo Logic. You'll investigate complex technical issues, drive root cause analysis and improve service reliability. You'll make a visible impact, influence platform evolution and help shape what comes next. There … business platforms running smoothly through proactive monitoring and technical support Diagnose and resolve complex issues across applications, APIs, integrations and contact centre technologies Drive root cause analysis and problem management to reduce repeat incidents and improve resilience Collaborate with engineering teams to manage defects and deliver lasting ...

acting as the technical escalation point for complex incidents, recurring problems and engineering-level change. You will own advanced investigation through to resolution, drive Root Cause Analysis and Problem Management, and work with vendors and internal teams to deliver permanent fixes, reduce repeat demand and improve service … customer impact Provide clear and timely customer updates throughout complex incidents, Problems and engineering activity Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis, and maintain Known Errors and workarounds Validate escalations, provide technical guidance, and return those that do not meet agreed escalation standards ...

technical escalation point for complex incidents, recurring problems and engineering-level changes. You will take ownership of advanced technical investigations through to resolution, drive Root Cause Analysis and Problem Management, and work closely with internal teams, customers and third-party vendors to deliver permanent solutions. A strong … telephony. Provide clear and timely customer communication throughout complex incidents, Problems and engineering activity. Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis and maintain Known Errors and workarounds. Validate escalations, provide technical guidance and ensure tickets meet agreed escalation standards. Deliver permanent remediation through ...

improvement and operational excellence across GBE-N and its delivery partners. You will be responsible for developing and maintaining robust processes for incident investigation, root cause analysis, and organisational learning. You will work closely with Integrated Project Teams (IPTs), Delivery Partners, Technology Partners, Construction Partner … notifiable events to enforcing authorities, capturing and sharing organisational learning across GBE-N and its partners. Develop and implement a structured investigation process and root cause analysis methodology, leading and supporting investigations into events and incidents, identifying root and contributory causes where required. Design and implement ...

queue and team leader/agent performance across our in-house teams in Manchester, UK and Milan, Italy. Identifying trends in performance and conducting root cause analysis (e.g. Team Leader/agent productivity) to drive improved performance. Helping define new metrics, targets and best practices to drive … weekly monitoring of key performance indicators (KPIs) for channels (e.g., chat, email, phone), service queues, team leaders, and individual agents across UKI and EU. Root Cause Analysis (RCA): Conducting deep dives and methodical investigations to identify the fundamental reasons behind performance trends (e.g., analysing agent productivity, training ...

service functions to identify opportunities for product improvement throughout the development lifecycle. Analyse product performance, service and customer data to identify trends, uncover root causes and drive strategic improvements that enhance system uptime, robustness and overall customer satisfaction. Champion a data-driven approach to reliability engineering by developing … design decisions by ensuring reliability and serviceability considerations are incorporated early and effectively throughout product development activities. Lead investigations into complex technical issues, facilitating root cause analysis and implementation of sustainable corrective and preventative actions. Communicate insights and recommendations to technical and business stakeholders, translating complex system ...

here in Liverpool, UK. Operating from our Group Headquarters in the UK, the Group Technical and Quality team is a vital component of our Analysis division. This function is dedicated to overseeing performance and fostering ongoing enhancements in the expertise of our Group Laboratories, particularly those handling the commercial … exchange and outsourced analysis of metals and minerals. You will be accountable for executing and managing primary Group Quality and Technical projects, while also facilitating the necessary advancements and training to ensure we remain leaders in analytical methodology. The Quality Coordinator is responsible for the administration, supervision, and monitoring ...

services for storage, compute, and analytics, you will help deliver reliable, well-governed data assets to downstream users. You will apply strong data analysis skills to identify root causes of data issues, work with dimensional data models and slowly changing dimensions, and implement infrastructure as code using Terraform. … distributed cloud infrastructure. Workflow orchestration Configure and manage Apache Airflow DAGs for task orchestration, ensuring reliable scheduling, monitoring, and execution of data processing workflows. Root cause analysis Perform data analysis to identify and resolve root causes of pipeline failures and data quality issues - including reviewing ...

services for storage, compute, and analytics, you will help deliver reliable, well-governed data assets to downstream users. You will apply strong data analysis skills to identify root causes of data issues, work with dimensional data models and slowly changing dimensions, and implement infrastructure as code using Terraform. … distributed cloud infrastructure. Workflow orchestration Configure and manage Apache Airflow DAGs for task orchestration, ensuring reliable scheduling, monitoring, and execution of data processing workflows. Root cause analysis Perform data analysis to identify and resolve root causes of pipeline failures and data quality issues - including reviewing ...

Patching and package upgrades, Secret rotations, certificate renewals and infrastructure upgrades Contribute to the management and resolution of complex L2/L3 incidents Conduct root cause analysis and post-incident investigations Maintain and update runbooks and operational documentation Participate in an on-call rota, including … environment, including incident triage, technical investigation, remediation and post-incident review. Experience implementing and deploying production changes in business-critical environments. Strong troubleshooting and root-cause analysis skills across application, infrastructure and cloud platforms. Experience with monitoring and observability tooling (e.g. Azure Monitor, Application Insights, Grafana, Datadog ...

with security standards and evolving threat landscapes. Act as the senior network authority during Major Incident Response Team (MIRT) activities, leading diagnosis, resolution, communication, Root Cause Analysis (RCA) and Post Incident Reviews (PIR). Develop incident runbooks, continuity plans and mitigation strategies to reduce risk, improve service … major incidents, leading network diagnosis and resolution activities, collaborating within multi-disciplinary Major Incident Response Teams, and managing complex, high-pressure situations. Experience producing Root Cause Analysis (RCA) reports, Post-Incident Reviews (PIRs), and maintaining incident runbooks, playbooks, and escalation procedures while driving continuous service improvement ...

usable and aligned to stakeholder requirements. Using Power BI to create compelling, high-quality visualisations and self-service reporting products. Diagnosing business issues through root cause analysis, performance investigation and structured analytical thinking. Developing scenario models, forecasts and expected outcomes to support strategic and operational decisions. Translating … reporting solutions. Ability to design, build, test and iterate reports to ensure accuracy, quality and practical business use. Strong business problem-solving skills, including root cause analysis and structured analytical thinking. Commercial awareness and the ability to link insight to business outcomes, benefits and performance improvement. Experience ...

across the Card Factory Group, ensuring incidents, service requests and problems are resolved within agreed service levels. You'll investigate complex application issues, perform root cause analysis and implement long-term solutions that improve service stability and minimise disruption to the business. You'll maintain the availability … systems such as SAP S/4HANA, Microsoft Dynamics AX and other integrated business applications. Strong troubleshooting and problem-solving skills, with experience performing root cause analysis and managing complex application incidents. Familiarity with integration technologies and platforms including Boomi, SSIS, EDI, APIs and Microsoft Azure services. ...

stable and compliant with regulatory requirements. Support operational readiness and ongoing service resilience. Incident, Problem & Change Management Manage incidents through to successful resolution. Conduct root cause analysis and implement preventative measures. Support major incident investigations and service recovery activities. Participate in change, release and deployment processes. Ensure … engineering experience within Financial Services or another complex, highly regulated environment. Experience supporting business‐critical applications in production environments. Excellent troubleshooting, diagnostic and root cause analysis skills. Strong understanding of Incident, Problem, Change and Release Management processes. Experience working with application integrations and interfaces. Strong SQL skills ...

technical point of escalation for Citrix infrastructure issues. Support and maintain Citrix Virtual Apps and Desktops, Citrix Cloud and NetScaler ADC. Lead complex troubleshooting, root cause analysis and problem resolution. Manage and optimise Citrix policies, profiles and the end-user experience. Support patching, upgrades, migrations and ongoing … VMware, Hyper-V and/or XenServer . Experience with Ivanti . Strong understanding of ITIL processes and enterprise support environments. Excellent troubleshooting and root cause analysis skills. Experience with SysTrack or Nexthink would be beneficial, although training can be provided. ...

maintain Data Governance and Data Quality maturity assessments, KPIs, thresholds and SLAs. Oversee Data Quality management, including the recording of data quality incidents, root‐cause analysis, business impact assessment, communication, remediation planning and resolution in conjunction with Data Owners and other stakeholders. Escalate significant or overdue risks … setting, performance and capacity management, coaching, career development and succession planning. Experience of establishing data quality controls, dimensions, thresholds, and SLAs, as well as root‐cause analysis and remediation processes. Experience of embedding data ownership and stewardship models, including domains, role accountabilities, governance ceremonies, training and engagement. ...

devices. Ensure IT compliance with manufacturing industry regulations (e.g. ISO 9001, GAMP 5, ISO 27001, 21 CFR Part 11) and data integrity guidelines. Lead root cause analysis (RCA) and CAPA for IT system outages, data synchronization failures, or automated line disruptions. Collaborate with OT, Automation, and Systems … Model). Familiarity with manufacturing quality standards (ISO 9001) and IT service/security management frameworks (ITIL, ISO 27001). Experience with root cause analysis methodologies (8D, 5-Why) applied to IT system failures and software defects. Strong ability to translate complex manufacturing shop-floor requirements into ...

Quality Management System (QMS). Supporting compliance with relevant quality standards and customer requirements. Leading internal and external audits and supporting corrective actions. Driving root cause analysis, corrective and preventive actions (CAPA). Monitoring quality performance, trends and key quality metrics. Supporting non-conformance, defect and customer … likely to have experience with: Quality Management Systems, ideally ISO 9001 and/or other relevant industry standards. Internal and external audits. Root cause analysis and structured problem solving. CAPA, non-conformance and corrective action processes. Continuous improvement methodologies. Quality assurance and process control within an electronic ...

manufacturing operation Drive continuous improvement and optimisation of automated production equipment Lead automation upgrades and integration of new technologies Provide technical support and root cause analysis for complex plant issues Improve reliability, performance and efficiency of existing systems Collaborate with equipment suppliers, integrators and engineering partners Mentor … Knowledge of instrumentation, process control and industrial electrical systems Experience supporting automated production lines and robotic systems A structured approach to fault finding and root cause analysis Why Join? This is a rare opportunity to join a business who continue to invest heavily in technology, automation ...

manufacturing operation Drive continuous improvement and optimisation of automated production equipment Lead automation upgrades and integration of new technologies Provide technical support and root cause analysis for complex plant issues Improve reliability, performance and efficiency of existing systems Collaborate with equipment suppliers, integrators and engineering partners Mentor … Knowledge of instrumentation, process control and industrial electrical systems Experience supporting automated production lines and robotic systems A structured approach to fault finding and root cause analysis Why Join? This is a rare opportunity to join a business who continue to invest heavily in technology, automation ...

across internal teams, EPC contractors and suppliers. Act as lead internal auditor and quality authority for clients, regulators and certification bodies. Manage non-conformances, root cause analysis and corrective actions. Oversee inspection, NDT and dimensional compliance across international supply chains and module yards. Assure third-party inspectors … party inspection across international supply chains. Proven experience delivering audit programmes and engaging with regulators/certification bodies. Strong capability in non-conformance management, root cause analysis and corrective action. Knowledge of UK regulatory frameworks and notified body requirements, including PED. The ability to turn quality standards ...

Computerised Maintenance Management System (CMMS). Identify equipment defects and raise additional work requests where further repairs or improvements are required. Contribute to Root Cause Analysis investigations to identify recurring equipment failures and support the implementation of permanent corrective actions. Assist with continuous improvement initiatives that improve … training or fault-finding experience. Hydraulics and pneumatics training or experience. IOSH Working Safely or equivalent Health & Safety qualification. Lean Manufacturing, Continuous Improvement or Root Cause Analysis training. MEWP, FLT or First Aid qualifications. Strong fault-finding and diagnostic skills, with the ability to interpret electrical schematics ...

developing Allen Bradley and Siemens PLC systems. Maintaining and improving SCADA , control and automation systems. Delivering automation improvement and Continuous Improvement projects. Conducting root cause analysis and implementing permanent corrective actions. Improving automation reliability and manufacturing performance. Supporting capital investment and automation upgrade projects. Identifying equipment obsolescence … Automation Engineering, Allen Bradley PLC, Siemens S5, Siemens S7, PLC Programming, PLC Fault Finding, SCADA, Industrial Automation, Process Control, Instrumentation, PID Control, Continuous Improvement, Root Cause Analysis, Reliability Engineering, Food Manufacturing, FMCG, Process Manufacturing, Industrial Networks, CIP Systems, Pumps, Valves, Drives, Motors, Flow Meters, Capital Projects, Controls ...

customers, ensuring all necessary communication is carried out, coordinating and aligning resources to allow timely resolution of incidents, driving out recurring problems at root cause, and enabling the safe and efficient delivery of change, while maintaining customer satisfaction across the delivery of these services. Facilitate the recovery … timely manner, ensuring minimal business impact, initiating escalation procedures as appropriate, chairing post-incident reviews and managing persistent or recurring incidents identified through trend analysis Own the Problem Management process, driving root cause analysis for recurring and high-impact incidents, maintaining the Known Error Database ...