6 of 6 SLA Jobs in the City of London

processes Manage user access (provisioning, de-provisioning, and access reviews) Monitor system performance and proactively address issues Respond to incidents and service requests, ensuring SLA adherence Troubleshoot and resolve application issues, conducting root cause analysis Support system configurations, integrations, and deployments Partner with Information Security to remediate vulnerabilities and support ...

delivering high-quality services and fostering a culture of innovation and operational excellence. Description Manage and resolve IT incidents and service requests within SLA, coordinating with a third-party MSP Oversee MSP performance, ensuring service delivery and continuous improvement Own IT asset management, including procurement and lifecycle tracking of hardware ...

points and opportunities. Translate operational insights into product improvements that drive efficiency, cost reduction, and customer satisfaction. Define and track key product metrics (fulfilment SLA, cost per order, inventory turnover, on-time delivery rate, return rate, etc.). Use data to prioritise, measure impact, and drive continuous optimisation. Partner closely ...

user guidance on operational procedures (How to request, Who to contact.) Direct user support Respond to hardware and software service calls and ensure SLA targets are achieved Adhere to escalation procedures Perform hardware and software installations as necessary Perform second line diagnostics and troubleshooting Advanced level desktop & mobile device installation ...

with governance, security, and regulatory standards (ISO, SOC2, etc.) Drive stakeholder engagement, reporting, and executive communication Oversee vendor and third-party management and ensure SLA adherence Lead infrastructure lifecycle activities (deployments, migrations, refresh, BAU handover Required Skills & Experience 8–12+ years of IT/Infrastructure Project Management experience Solid understanding ...

plans, and milestone sign-offs. Supplier & Resource Management: Oversee resource onboarding (equipment, access, supplier engagement) and assist with supplier processes including invoice approvals and SLA tracking. Data & Insights: Analyze data to identify insights, track project milestones/resource commitments, and optimize reporting for senior stakeholders using PPM tools. Stakeholder Collaboration ...