7 of 7 SLA Jobs in the City of London

environments Experience working within an ITIL-based environment (Incident, Change, Problem, Release Management) with the ability to manage support queues and workload to meet SLA targets Strong communication, documentation and stakeholder management skills, with the ability to clearly explain technical issues and recommendations Proactive and self-motivated, with the ability ...

oversee IT Service Management operations while governing the end-to-end Change Management process. The role will be responsible for ensuring service stability, SLA compliance, operational excellence, and effective change governance across application and infrastructure environments. The ideal candidate will have strong hands-on experience in ITIL processes, stakeholder management ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

stakeholder management capability Experience in Managed Services, Operate, or industrialized service models Familiarity with service lifecycle constructs (onboarding/offboarding, in‐flight change, SLA/OLA frameworks, operating model governance) Experience working in global, matrixed delivery environments What we offer you At EY, we’ll develop you with future-focused ...

complex client customisation requests within algorithmic trading systems and MTF platform. Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence. Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues. Lead the ‘follow the sun’ support model coordination, working closely … influence decision-making Passionate about customer satisfaction and service excellence Excellent organisational skills with the ability to prioritise under pressure Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR) Willing to embrace core business values demonstrated by day-to-day work ethic Analytical and disciplined ...

oversee complex client customisation requests within algorithmic trading systems and MTF platformManage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherencePerform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issuesLead the 'follow the sun' support model coordination, working closely with global … executive team) and influence decision-makingPassionate about customer satisfaction and service excellenceExcellent organisational skills with the ability to prioritise under pressureDisciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)Willing to embrace core business values demonstrated by day-to-day work ethicAnalytical and disciplined approach ...

identical pattern so they are handover-ready by design. Drive data quality as a first-class, firm-wide concern: establish data contracts, observability, SLA/SLO monitoring, and automated alerting and remediation across ingestion and transformation layers, and hold squads to those standards. Act as the senior technical point … ability to set standards, conduct code and design reviews, and grow engineers’ capabilities Strong grasp of data quality practices: data contracts, pipeline observability, SLA/SLO definition, and automated alerting and remediation Solid understanding of SQL transformation patterns and modern tooling such as dbt, alongside experience managing ingestion estates with ...