1 to 25 of 639 SLA Jobs in England

user environments. Service Desk Operations and User Support Handle technical support requests (1st and 2nd-line), ensuring accurate logging, prioritization, and resolution within SLA targets. Troubleshoot hardware, software, end-user devices, and connectivity issues, escalating complex cases when needed. Maintain clear communication with users throughout the ticket lifecycle and document ...

operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations ...

resolving technical issues related to Windows desktop and server-based applications Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments Actively tracking application health using performance management tools ...

activities. Support ERP, Quality, Laboratory and Manufacturing systems where applicable. IT Service Management Manage incidents, service requests, problems and changes using ITIL principles. Maintain SLA performance and perform root cause analysis for recurring issues. Maintain IT asset and configuration records. GxP Compliance and Validation Responsibilities Support validated and regulated computer ...

Microsoft Azure DevOps Artifacts, Microsoft Azure DevOps Boards, Negotiation, Problem Solving, Procurement, Risk Management, Secure Software Development Lifecycle, Security by Design, Service Level Agreement (SLA), Simplifying Complex Information, SLA Compliance, SLA Management {+ 7 more ...

reviews, and asset management. Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications. Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals. Participate in after-hours support, escalation rotations, and major incident response activities as required. ...

Customers(s) Monitor contracted and agreed Service Quality measures such as SLAs, KPIs or CSATs to evidence high quality of service delivery Contribute to SLA Breach Monitoring and applying appropriate interventions to avoid breaches where needed Plan and execute Return-to-green plans where Managed Services are not operating within ...

Customers(s) Monitor contracted and agreed Service Quality measures such as SLAs, KPIs or CSATs to evidence high quality of service delivery Contribute to SLA Breach Monitoring and applying appropriate interventions to avoid breaches where needed Plan and execute Return-to-green plans where Managed Services are not operating within ...

ability to engage effectively with both technical and non-technical stakeholders. Ability to manage multiple priorities while maintaining attention to detail and meeting SLA commitments. Technical Skills Experience with a number of the following technologies is highly desirable: Microsoft 365 Windows 11 Microsoft Exchange Online Microsoft Entra ID Microsoft Intune ...

Supporting Microsoft 365, Active Directory Managing application configuration Troubleshooting application issues Managing incidents, service requests, problems and changes in line with ITIL principles. Maintaining SLA performance Maintaining accurate IT asset and configuration records. Ensuring incidents and changes are fully documented and appropriately managed. Providing a professional and customer-focused ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPI's are met is also required. 3rd Line Engineers will; Have excellent knowledge of Virtualized Environments such as VMware and Hyper ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPI’s are met is also required. Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V. Have excellent knowledge ...

time entries, dependencies and next actions Lead advanced diagnosis and resolution across infrastructure, Microsoft cloud, networking, security, backup/DR and telephony, prioritised to SLA and customer impact Provide clear and timely customer updates throughout complex incidents, Problems and engineering activity Own assigned Problem records, identify recurring incidents, complete Root ...

fast-paced environment. Builds positive relationships with stakeholders and suppliers. Takes ownership and pays close attention to detail. Works effectively within structured, SLA-driven support environments. Why join DXC? At DXC Technology, we believe in creating an environment where everyone can thrive. Opportunities to work with leading technologies and enterprise ...

Contributing to infrastructure projects and change initiatives alongside day-to-day ticket work Resolution of escalated colleague service requests or incidents as assigned within SLA, logged and tracked via service desk Building, configuring, and maintaining Azure infrastructure — virtual machines, networking, storage, and app services Supporting Azure governance activities — naming/ ...

fast-paced environment. Builds positive relationships with stakeholders and suppliers. Takes ownership and pays close attention to detail. Works effectively within structured, SLA-driven support environments. Why join DXC? Opportunities to work with leading technologies and enterprise clients. Ongoing learning and professional development. A culture built on collaboration, innovation ...

environments Experience working within an ITIL-based environment (Incident, Change, Problem, Release Management) with the ability to manage support queues and workload to meet SLA targets Strong communication, documentation and stakeholder management skills, with the ability to clearly explain technical issues and recommendations Proactive and self-motivated, with the ability ...

service desk teams. Take ownership of high-priority incidents (P1), driving resolution and ensuring clear communication with clients throughout. Meeting SLA targets, identifying patterns, removing blockers, and supporting the desk in maintaining service levels. Proactively monitor client environments for vulnerabilities, backup failures, and patch compliance, communicating findings and actions ...

reporting. For the benefit of XITS, the IT Service Delivery Manager must continuously gauge customer satisfaction and providing data and reports indicating performance against SLA and trend analysis to Senior Management. The role expects a proactive ‘team player’ mentality and professionalism at all times. The role will play ...

resets and user account support Ensure all tickets are fully documented and updated in the ITSM system Monitor and manage ticket queues to meet SLA targets Identify recurring issues and contribute to problem management Escalate complex or unresolved issues to 2nd/3rd line support Previous experience ...

Essential Experience Leadership experience within service delivery, operations management or programme delivery environments. Experience managing complex customer-facing operational services. Strong background in SLA, KPI and performance management. Experience leading teams and driving operational improvements. Excellent stakeholder management and communication skills. Experience managing escalations, risks and operational incidents. Knowledge ...

line technical support to users across a large customer base. Take ownership of incidents and service requests, ensuring issues are resolved within agreed SLA timescales. Diagnose and resolve complex hardware, software, connectivity and application issues. Install, configure, maintain and replace desktop hardware, software and end-user devices. Support Microsoft Windows ...

line technical support to users across a large customer base. Take ownership of incidents and service requests, ensuring issues are resolved within agreed SLA timescales. Diagnose and resolve complex hardware, software, connectivity and application issues. Install, configure, maintain and replace desktop hardware, software and end-user devices. Support Microsoft Windows ...

problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required ...

platform experience across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics‐driven support operations ...