1 to 25 of 521 SLA Jobs in England

wired/wireless networking.* Proven experience of an ITSM platform, for example ServiceNow or equivalent, including accurate ticket logging, categorisation, prioritisation, SLA awareness and clear audit-quality updates.* Good knowledge of Apple client environments, including macOS and iOS, user support and device troubleshooting.* Applied knowledge of scripting and automation ...

scope, responsibility matrix, escalation routes and governance calendar, ensuring clear accountability for core infrastructure and cloud services.Lead operational service reviews and periodic strategic reviews.Validate SLA and KPI evidence covering availability, incident response and restoration, change success, patch compliance, recovery testing and capacity; agree corrective actions, owners and deadlines and track ...

matrix, escalation routes and governance calendar, ensuring clear accountability for core infrastructure and cloud services.* Lead operational service reviews and periodic strategic reviews. Validate SLA and KPI evidence covering availability, incident response and restoration, change success, patch compliance, recovery testing and capacity; agree corrective actions, owners and deadlines and track ...

resolving technical issues related to Windows desktop and server-based applications Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments Actively tracking application health using performance management tools ...

ITIL V3 focused service delivery framework Stakeholder Management within the whole business including IT and external stakeholders Work to defined Service Level Agreements (SLA'S) and Key Performance Indicators (KPI's) AREAS OFKNOWLEDGE AND EXPERTISE You will have: Awareness of infrastructure: Azure, Windows Server 2012+ ESX/VMware, Messaging (Exchange ...

enthusiastic individual who can assist in providing first class support to the business. Main Responsibilities Duties will include: Assisting in ensuring incident and request SLA targets are met and all support documentation is adequate, up to date and available to all. Ability to assist the MSP with any support tickets ...

clearly to non-technical users. Small projects, e.g. new starter setups, device rollouts, office moves Own tickets end to end in a PSA within SLA, with minimal escalation Contribute to client technical reviews and recommendations Technical experience Hands-on experience with Microsoft 365administration: Entra ID, Exchange Online, Intune, SharePoint/ ...

regulatory obligations. Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact Perform structured triage and initial diagnosis Resolve standard issues within SLA using approved knowledge base and runbooks Escalate complex or cross‐system issues to L3 with full technical and business diagnostic context Support major incident management ...

Customers(s) Monitor contracted and agreed Service Quality measures such as SLAs, KPIs or CSATs to evidence high quality of service delivery Contribute to SLA Breach Monitoring and applying appropriate interventions to avoid breaches where needed Plan and execute Return-to-green plans where Managed Services are not operating within ...

responsible for conducting advanced Troubleshooting, developing technical solutions to technical problems to complex issues. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Have excellent knowledge and experience of UAD, Servers, Storage, Printer, Plotters and peripherals ...

achievedExcellent cross-team communications, ensuring IT issues that are not resolved in the first instance (Tier 1.5) are picked up, triaged and resolved within SLA/PriorityKnowledge Management, KB article ownership for SME’s and regular review/updatesExecutive user support to key stakeholders and senior management.Managing escalated Incidents ...

clearly to non-technical users. Small projects, e.g. new starter setups, device rollouts, office moves Own tickets end to end in a PSA within SLA, with minimal escalation Technical experience Hands-on experience with Microsoft 365administration: Entra ID, Exchange Online, Intune, SharePoint/Teams/Azure Networking knowledge, including ...

/hot fixes Ensures optimization of architecture is accessed before, during and after cloud migrations Ensures vendors provide proper levels of support, maintain SLA's and provide root cause analysis for escalated issues Works with application and Infrastructure teams, to ensure both new and existing systems follow BC/ ...

Release Management processes, ensuring service levels are maintained. Monitor & Analyse: Track delivery and operational performance metrics, including deployment frequency, lead times, service health and SLA/KPI achievement. Support & Optimise: Monitor CI/CD pipeline health, deployment readiness and operational dashboards, escalating risks and issues where appropriate. Document & Govern: Maintain ...

service desk teams. Take ownership of high-priority incidents (P1), driving resolution and ensuring clear communication with clients throughout. Meeting SLA targets, identifying patterns, removing blockers, and supporting the desk in maintaining service levels. Proactively monitor client environments for vulnerabilities, backup failures, and patch compliance, communicating findings and actions ...

internal teams. Strong analytical, troubleshooting, and problem-solving abilities. Self-motivated with the ability to work independently and manage competing priorities. Experience working within SLA driven support environments. Strong organizational skills and attention to detail. Demonstrated ability to learn new technologies, systems, and processes quickly. Collaborative team player with ...

software Experience using ticketing, monitoring and remote support tools Excellent communication and customer service skills Able to manage multiple priorities and work effectively within SLA-driven environments Commitment to achieving the required Microsoft certification relevant to your support pod Desirable ITIL 4 Foundation certification Experience supporting Azure and Microsoft ...

software Experience using ticketing, monitoring and remote support tools Excellent communication and customer service skills Able to manage multiple priorities and work effectively within SLA-driven environments Commitment to achieving the required Microsoft certification relevant to your support pod Desirable ITIL 4 Foundation certification Experience supporting Azure and Microsoft ...

Microsoft 365, Azure, Active Directory, and Windows environments. Good networking knowledge, including DNS, DHCP, VPNs, and firewalls. Experience with ITSM tools, remote support, and SLA-driven environments. Strong troubleshooting, communication, and client-facing skills. Experience supporting professional services clients is advantageous. What's Offered Exposure to modern cloud technologies ...

client-facing service delivery engagements. Experience managing offshore delivery and support teams. Strong background in: Incident Management, Problem Management, Change Management, Service Governance, and SLA & KPI Management. Experience working with ticketing systems such as Jira, ServiceNow, Zendesk, or similar. Strong stakeholder management and communication skills. Ability to manage multiple priorities ...

excellent customer service. Own day-to-day Service Desk performance, including ticket prioritisation, workload management, escalation, communication and resolution. Maintain strong standards across SLA/OLA performance, first-contact resolution, ticket quality and effective hand-offs between teams. Act as the senior escalation point for complex or sensitive issues ...

accountability, learning, and technical excellence What we expect of you 2-3 years of experience in a similar management role Experience in a similar SLA-driven support role Strong working knowledge of end‐user IT environments, typically including Windows OS, Active Directory, Group Policy, Microsoft 365, Networking fundamentals (DNS, DHCP ...

issues from re-occurring. Provide occasional on-site support at customer sites to resolve incidents. Take responsibility and exceed company and customer OLA/SLA'sProvide administrative and technical support of managed service operations including involvement of weekend tasks. Create and maintain strong relationships with other business units. Ensure customers ...

learn new technologies. Flexible and adaptable in a fast-paced environment. Performance Measures First-time fix rate. Ticket resolution times. Customer satisfaction scores. SLA compliance. Accuracy of ticket documentation and updates. Benefits Competitive salary. Company pension scheme after three months. Annual leave entitlement. Training and career development opportunities. Hybrid working ...

assignments, and access modifications across Microsoft tools. Technical Troubleshooting: Remotely diagnosing faults across Windows operating systems, desktop applications, hardware peripherals, and core networking protocols. SLA Compliance: Proactively managing individual queues to ensure all client requests meet target response and resolution times. Maintaining a high level of customer service when responding ...