1 to 25 of 124 SLA Jobs in England

Microsoft Azure DevOps Artifacts, Microsoft Azure DevOps Boards, Negotiation, Problem Solving, Procurement, Risk Management, Secure Software Development Lifecycle, Security by Design, Service Level Agreement (SLA), Simplifying Complex Information, SLA Compliance, SLA Management {+ 7 more ...

time entries, dependencies and next actions Lead advanced diagnosis and resolution across infrastructure, Microsoft cloud, networking, security, backup/DR and telephony, prioritised to SLA and customer impact Provide clear and timely customer updates throughout complex incidents, Problems and engineering activity Own assigned Problem records, identify recurring incidents, complete Root ...

tracking and lessons learned. Support Change Management processes, including CAB participation, risk assessment, change governance and communication of scheduled changes. Monitor service performance, analysing SLA/KPI trends and identifying opportunities for continuous improvement. Build effective relationships with internal teams, managed service providers and third-party partners to drive operational ...

with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities. Key attributes and experience include: Strong customer service skills across phone, face-to-face and digital channels ...

assignments, and access modifications across Microsoft tools. Technical Troubleshooting: Remotely diagnosing faults across Windows operating systems, desktop applications, hardware peripherals, and core networking protocols. SLA Compliance: Proactively managing individual queues to ensure all client requests meet target response and resolution times. Maintaining a high level of customer service when responding ...

service mapping capabilities, and governance controls. Ensure CMDB data accuracy, completeness and compliance. Build executive and operational dashboards using modern reporting tools. Develop KPI, SLA and performance reporting frameworks. Implement automated notifications, reporting schedules and exception management. Support continuous service improvement through analytic and automation. Essential Skills & Experience 3+ year ...

November 2026 Other suitable Skills & experience include:- Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR and the Data Protection Act 2018. ...

activities. Coordinate Service Desk, End User Compute, regional teams and third-party suppliers to ensure effective end-to-end service delivery. Monitor service health, SLA performance, operational risks and recurring issues, taking proactive action where required. Provide leadership and coordination during major incidents and critical service events. Manage the operational ...

major and high-impact incidents. Provide technical direction to other 3rd Line engineers and help prioritise work based on customer impact, urgency and SLA risk. Review escalations from 1st and 2nd Line and make sure the right troubleshooting has been completed. Work with suppliers and internal specialists when an issue ...

wider infrastructure team, with scope to grow into 3rd line or a specialist area. Responsibilities Own and resolve escalated 1st line tickets within SLA, escalating to 3rd line or infrastructure where needed Diagnose and fix complex hardware, software, network and access issues Build, image and deploy laptops and desktops using ...

accurate technical documentation and incident records. Participating in major incident response and structured 24/7 shift handovers. Delivering excellent customer service while maintaining SLA performance. Essential Skills Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. Strong troubleshooting and incident management skills. ...

Mitigating infrastructure and operating system security vulnerabilities MS Office 365 platform support; SharePoint, OneDrive, Teams, Intune management Working within a ticket management system with SLA and KPI adherence Any certification or working experience supporting or implementing several of the infrastructure technologies listed below would be an advantage. Linux Server configuration ...

Service Provider (MSP) Service Desk. You'll manage a team of 6-8 Service Desk Engineers , ensuring high-quality IT support, strong customer service, SLA/KPI performance and continual service improvement. Key Responsibilities Lead, coach and develop a team of Service Desk Engineers Manage day-to-day Service Desk ...

teams. Procure IT hardware and liaise with third-party suppliers. Produce and distribute daily service and performance reports. Monitor service levels and identify potential SLA breaches. Support service improvement through reporting and analysis. Build effective relationships with customers, suppliers, and internal teams. What youll bring: Strong communication and stakeholder management ...

Work Schedule: Mon-Fri 09:00-17:30 Key Responsibilities Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents with SLA Maintain a 2% incident per month target Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external ...

complex NHS or comparable environment, including prioritisation, dependencies, risk and benefits. Understanding of resource and capacity planning to deliver services based around customer expectations, SLA's and KPI's. Desirable Understanding of the regional and national NHS landscape and experience working within it. Experience Essential Significant experience of leading ...

Define and maintain CMDB data models, CI relationships, governance controls, service mapping and asset inventories. Build and maintain operational and executive dashboards, KPI frameworks, SLA reporting and Real Time performance monitoring. Deliver automation for notifications, compliance monitoring, exception management and CMDB health reporting. Utilize technologies such as ServiceNow, Remedy CMDB ...

Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. Experience coaching or mentoring less-experienced analysts and raising team quality. ...

recognised certifications (e.g. CompTIA Security+, SSCP, CEH, GCIH) or working towards Familiarity with SIEM platforms or IT service management tools Track record of meeting SLA-driven targets in a fast-paced environment Comfortable operating within a round-the-clock, shift-based service model If this sounds like a good ...

detect before customer detects" culture within the shift team. Supplier & Partner Oversight Hold suppliers to account for response times, quality of engagement and SLA delivery during the shift. Escalate supplier performance issues into the daily governance cadence. Ensure supplier-led incidents are managed to Asda's standards. Change & Release Oversight ...

doing Coordinating incidents and service requests from logging through to resolution. Active SC Clearance is essential. Managing operational queues, aged tickets, escalations and SLA performance. Acting as the central point of coordination between Service Desk, resolver teams, suppliers and service management leads. Supporting Major Incident, Problem, Change and Service Introduction ...

relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation . Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives. Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution. Drive Continual Service ...

relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation . Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives. Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution. Drive Continual Service ...

relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation . Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives. Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution. Drive Continual Service ...

liaison between Digital Information teams, business stakeholders, procurement, finance and external suppliers Lead supplier review meetings to monitor customer satisfaction, service quality and SLA performance Identify and resolve supplier service gaps, risks, compliance issues and performance concerns Support budget management, cost-saving initiatives and continuous improvement across the IT supplier ...