1 to 25 of 306 SLA Jobs in England

team of technical Tier 2 IT support technicians and ensuring that all logged calls are aimed to be responded to and resolved within agreed SLA's, ensuring that all support details are accurately recorded and logged using digital services ITSM tool. - Ensure work allocation, workload, and tasks are appropriately ...

first day, you should be able to: Support multiple client engagements simultaneously, Ticket Management, ability to track, assign and resolve customer issues with agreed SLA Times and create/update support Documentation, Collaborate with other support team members globally, Interact with customers directly and deliver on time, Evaluate, prioritise ...

relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. Transparency is key. Champion process improvement : Identify root causes, streamline workflows, and introduce innovations ...

problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required ...

understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/Administrator and ITIL Foundation status/accreditation would be an advantage. This role will be based in Maidenhead ...

Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most ...

Service Desk, ensuring high-quality support, system reliability, and continuous improvement across the business. Key Responsibilities* Manage and develop the IT Support team, ensuring SLA and service standards are consistently met. * Act as the escalation point for complex technical issues and incidents. * Oversee IT infrastructure, hardware, and cloud platforms including ...

understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/Administrator and ITIL Foundation status/accreditation would be an advantage. This role will be based in Maidenhead ...

Line. Troubleshoot issues across Azure, Microsoft 365, servers, virtualisation, networking, and security tools. Perform root-cause analysis and document long-term fixes. Ensure SLA compliance and deliver a high-quality support experience. Infrastructure & Cloud Management Manage Azure resources (VMs, networking, security, automation). Maintain Windows Server, AD, DNS, DHCP ...

users via remote tools, phone and email, with opportunities to assist on 2nd Line tasks • Log, triage and resolve incidents & service requests within SLA timeframes • Manage and update ticket queues, ensuring clear documentation of troubleshooting steps and progress • Support client onboarding, device setup and user configuration (Windows & macOS) • Assist ...

tasks, including user provisioning and deprovisioning across Active Directory, Microsoft Entra, and enterprise HRMS platforms. Use ServiceNow for incident tracking, resolution documentation, and SLA compliance. Participate in monthly patch cycles, software deployment, and ensure endpoint compliance with security and update standards. Required Skills and Qualifications: 4–10 years of hands ...

will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This is a hybrid role (after probation) and covering a shift pattern between 7am and 7pm. The office is based in Central Bristol with ...

first-line point of contact for users via phone, email, and ticketing system Log, categorise, prioritise, and manage support tickets in line with SLA requirements Provide day-to-day support for Active Directory, including user account management, group policies, and permissions Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint) Troubleshoot ...

times in line with SLAs. Communicate technical issues in a clear, user-friendly manner. Service Delivery & Compliance Monitor open tickets to ensure progress within SLA and chase resolver groups when necessary. Follow ITIL-aligned processes (Incident, Request Fulfilment, Change, and Problem Management). Adhere to security and compliance standards when ...

ensure the records are kept up to date Ensure that all tickets are dealt with in a timely and professional manner, ensuring that all SLA’s are met Escalate issues to internal and external stakeholders in a timely manner with the correct information Provide the highest levels of service ...

audits by providing evidence of change governance and traceability . Reporting & Continuous Improvement Track and report on change metrics (volumes, success rates, failure trends, SLA adherence). Identify opportunities to improve change processes, reduce risk, and enhance automation . Work closely with DevOps, Release Management, and Configuration Management teams ...

resolving escalated issues across Windows Server, Active Directory, Microsoft 365, cloud and networking technologies Taking ownership of tickets from start to finish, ensuring SLA adherence and excellent customer outcomes Working closely with 1st line teams and escalating to 3rd line where appropriate Contributing to continuous service improvement, documentation and client ...

site presence and acting as a professional ambassador for the onsite support service Ticket Management: Managing your call queue effectively, prioritising workload, and ensuring SLA adherence Customer Communication: Providing regular updates to users using appropriate communication channels Documentation Quality: Ensuring all ticket information is accurate, detailed, and of a high ...

understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/Administrator and ITIL Foundation status/accreditation would be an advantage. This role will be based in Maidenhead ...

first point of contact for IT issues, logging and resolving tickets via Freshdesk. You will ensure tickets are prioritized correctly according to business impact (SLA). User Lifecycle Management: Handling the full onboarding and offboarding process, including account creation in Active Directory, assigning Office 365 licenses, and setting up permissions. ...

multi-system environment. Strong understanding of application architecture, integration, and lifecycle management. Demonstrated experience leading application support and development teams, including vendor management and SLA delivery. Experience of modern platforms such as Microsoft Azure, M365, Power Platform, or equivalent enterprise ecosystems. Knowledge of integration technologies (APIs, middleware ...

plans and development Engage with customers to provide more supportable products Manage day-to-day interactions with clients keeping them updated Adhere to Service Level Agreement targets Ensure all customers are up to date with relevant licenses and assets accordingly Travel in and around London as required THE CANDIDATE ...

Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2-3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2-3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...