Service Level Agreement (SLA) Jobs in England

Primarily your role will include entering the data on the database, processing the parts on the system using SAP, and checking the warranty on manufacturer website then raising the warranty claim on all manufacturer website... What you'll need to succeed You will have a strong logistical background that highlights... more ▸

I have a new IT service Lead vacancy in Norwich with a business who have continued to invest in people despite the current climate. This is a varied position that will see you triaging inbound support calls, managing 3rd party support partners and working with internal stakeholders to define a service model and implement ITIL best practice. You will also help to manage... more ▸

IT Project Officer - 6 Months Contract - Suffolk - Outside IR35 Your new company An exciting opportunity to join a charitable organisation during a time of digital change. Your new role As a successful candidate you will be responsible the management and support of the delivery of projects within IT and Facilities, such as new telephony solution (VOIP), Office 365, Helpdesk, ensuring user requirements are gathered, analysed... more ▸

IT Project Officer (6 Month Fixed Term) - £25,000 per annum Your new company An exciting opportunity to join a charitable organisation during a time of digital change. Your new role As a successful candidate you will be responsible the management and support of the delivery of projects within IT and Facilities, such as new telephony solution (VOIP), Office 365, Helpdesk, ensuring user requirements are gathered,... more ▸

Your new role As a successful candidate you will be responsible the management and support of the delivery of projects within IT and Facilities, such as new telephony solution (VOIP), Office 365, Helpdesk, ensuring user requirements are gathered, analysed and prioritised into the final solution... There will be elements with... more ▸

Skills/experience required in detail Previous experience working within a customer-focussed Request system Ideally previous experience within a IT Service Desk environment for at least 6 months or other relevant IT experience Some experience of remote tools, RDP, Citrix, Software installs Excellent telephone manner and good interpersonal skills. Some... more ▸

As a First Line Analyst you will operate the ITSS Incident Management process to respond to incidents and requests for service, reported by customers, managing requests for help to appropriate functions for resolution, monitoring progress, and keeping users informed of progress. Working to SLA's, you will thrive on resolving... more ▸

Data Centre Engineering Manager. £70,000 (Plus £5k Car Allowance) Mon – Fri 8 – 5pm. I am recruiting for a challenging role of a Data Centre Engineering Manager. He/ She would report directly to the Account Manager, deputising in his absence, you will be key to the technical operation of the building and its infrastructure. Key Tasks. Duties to include: Supervise, coordinate and manage the Supplier Site... more ▸

We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisation modernise their IT so they can compete and win in the digital economy... Experience of working to SLA's and KPI measures... Understanding of ITIL is beneficial... Acora is fully... more ▸

You will be joining a busy IT Support Team to offer additional help during a busy period of support calls due to both an Office 365 migration project and an increase in business demand. You will be taking IT support calls from users, logging them on the call management software... more ▸

Service Desk Analyst - 6 Month Contract (Rolling) I have an exciting opportunity for an aspiring Service Desk Analyst to work for a large banking organisation on a 6 month contract based in Kegworth. This is a great opportunity for someone looking to get into the IT industry as well or a 1st jobber looking to excel their career. The ideal candidate will be working closely with the Workplace Services and... more ▸

2nd Line Support | Desktop Support | 1st/2nd Line Your new company My client are looking to recruit x2 2nd Line Support Engineers, this role is based in Coventry and will be a 2 month contract initially. Your new role The role is to provide effective, high quality, efficient 2nd line technical and desktop support by remotely resolving incidents, service requests and identifying problems... more ▸

Overview: An excellent opportunity has arisen within a global leading investment bank (in excess of 150,000 employees over 50 countries worldwide) in the heart of the City for a Workday Support Analyst/Developer to support Workday integrations to downstream systems, with both internal and external partners. Our client uses... more ▸

Workday Support Analyst / Developer. Overview: An excellent opportunity has arisen within a global leading investment bank (in excess of 150,000 employees over 50 countries worldwide) in the heart of the City for a Workday Support Analyst / Developer to support Workday integrations to downstream systems, with both internal and external partners. Our client uses Workday within their Human Resources department to provide a full... more ▸

Role: Service Desk Analyst Location: Warrington, England Salary: £25,000 A Warrington based IT and Telecoms support business would like to expand by adding a Service Desk Analyst to their Help desk team. The company were formed in 2012, have had year on year growth and have a turnover of 1.5 million pound per year, with the most part of their customers made up of SME's... more ▸