SLA Jobs in England

1 to 25 of 428 SLA Jobs in England

IT Support Analyst - Part Time

Manchester, Lancashire, England, United Kingdom
TECHVAULT TALENT LTD
support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration & Projects Work alongside infrastructure, applications, and cybersecurity teams to resolve issues and deploy new solutions. Support User Acceptance Testing (UAT) and contribute to system rollouts More ❯
Employment Type: Part-Time
Salary: £30,000 - £35,000 per annum
Posted:

IT Support Analyst / 1st Line Support Analyst

Leeds, West Yorkshire, Yorkshire, United Kingdom
DGH Recruitment
first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues * Alerting Senior Analysts and Managers of reoccurring incidents and potential issues * Keeping More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

Network Infrastructure Technical Engineer

Dartford, Kent, United Kingdom
NHS
colleagues. Job responsibilities Specific Responsibilities: to include level of responsibility for: Support the Network Infrastructure Manager in the delivery of IT support and network services to the published Service Level Agreement and develop them to provide an efficient and technically capable service. Investigate technically complex IT issues (incidents) raised to the Service Desk and escalated by the 2nd/3rd More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Data Engineering Analyst

Manchester, United Kingdom
The Christie NHS FT
service coverage from 8:00am to 6:00pm Ability to undertake shift working including out-of-hours, weekend and Public Holidays as required Desirable Commercially adept at contract/SLA negotiation Driving License/Car Owner Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be More ❯
Employment Type: Fixed-Term
Salary: £47810.00 - £54710.00 a year
Posted:

IT Support Technician (Customer Facing)

London, United Kingdom
HR GO Recruitment
welcomed. Proactively engage with customers to provide more supportable products, working with the IT Sales Manager. Manage day-to-day interactions with clients, updating them regularly Adherence to Service Level Agreement targets Ensure all customers are up to date with relevant licenses and assets accordingly You will need to demonstrate: A highly customer-centric approach Good analytical and problem-solving More ❯
Employment Type: Permanent
Salary: £30000 - £34000/annum Car, Mobile, Private Medical
Posted:

3rd Line Support Engineer

Epsom, Surrey, United Kingdom
Gold Group
an exciting opportunity you will ideally need to have the following: Minimum 4 years previous experience in a similar role as a 2nd/3rd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware, Hyper-V More ❯
Employment Type: Permanent
Salary: £45000 - £50000/annum + Benefits
Posted:

IT Service Desk Analyst / 1st Line Support Analyst

Leeds, West Yorkshire, Yorkshire, United Kingdom
DGH Recruitment
first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement * Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues * Alerting Senior Analysts and Managers of reoccurring incidents and potential issues * Keeping More ❯
Employment Type: Permanent
Salary: £35,000
Posted:

Service Desk Engineer

Birmingham, Staffordshire, United Kingdom
We Manage Jobs(WMJobs)
incident and service requests. Where appropriate, reassign tickets to second line for technical resolution liaise with third party providers to ensure incidents are resolved in line with their Service Level Agreement manage and deliver key service rollouts/upgrades of hardware and software. Experience and skills Essential knowledge of supporting Microsoft Operating systems, Windows 10/11 knowledge of supporting More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Manager of IT Service Ops & Customer

Bradford, West Yorkshire, Yorkshire, United Kingdom
Hybrid / WFH Options
Yorkshire Water
teams, ensuring effective triage, resolution, and device support. Define and implement IT service strategies using ITIL best practices. Own and manage service processes (Incident, Change, Problem, Transition) and ensure SLA/KPI reporting. Oversee on-call rotas, IT moves, meeting room tech, and device lifecycle management. Manage third-party suppliers, ensuring performance and continuous improvement. Control departmental budgets and drive More ❯
Employment Type: Permanent, Work From Home
Posted:

IT Service Desk Technician

Gloucester, Gloucestershire, South West, United Kingdom
Data Careers
range of systems and services. You'll be responsible for resolving incidents and service requests, supporting hardware and software issues, and ensuring a high standard of customer service, within SLA's. Key Responsibilities: Provide front-line IT support to staff via phone, self-service portal, and occasional in-person walk-ups. Troubleshoot and resolve incidents related to desktop, laptop, network More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

Service Desk Manager

Bristol, Avon, South West, United Kingdom
Hybrid / WFH Options
Set2Recruit
strategic leadership, shape customer service standards, and act as the senior escalation point for complex issues. Key Responsibilities Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstanding customer experience Design and implement ITIL-aligned processes, policies, and workflows to support scalable service delivery Act as the primary 3rd-line escalation point, particularly for complex More ❯
Employment Type: Permanent, Work From Home
Salary: £70,000
Posted:

Client Services Analyst

Liverpool, Merseyside, North West, United Kingdom
BDO
resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the BDO IT Client Services team are operating within defined KPI and SLA targets. You will; Provide customer centred support adhering to BDO Quality and service level agreements. Provide call handling, ticket and incident management, escalation and first line investigation and resolution in More ❯
Employment Type: Permanent
Posted:

IT Support Apprentice

Travellers Lane, Hatfield, England
MITSUBISHI ELECTRIC EUROPE B.V
records of support interactions. Develop a thorough understanding of all product documentation and processes to effectively support stakeholders and minimise response times. Provide timely solutions in line with internal SLA’s and business goals. Identify recurring issues and suggest improvements to the products, processes or documentation. Maintain up-to-date documentation of recurring issues, fixes and workflows to support consistent More ❯
Employment Type: Advanced Apprenticeship
Salary: £20,000 a year
Posted:

Senior IT Support Analyst FullTime London

London, United Kingdom
Trainline plc
presenters. As an Senior IT Support Analyst at Trainline, you will be responsible for Ticket lifecycle management through active dashboard monitoring, workload management and reporting Proactive Incident resolution within SLA, working closely with Tier 3 teams for technical direction and escalation management Proactive troubleshooting, diagnostics and root cause analysis Progression of Service Requests with a focus on customer service End More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Engineer

Worksop, Nottinghamshire, England, United Kingdom
Chase and Holland Recruitment Ltd
full training and mentoring provided.Benefits: Competitive salary Excellent working environment Progression opportunities Westfield health IT Engineer Responsibilities: Manage technical support queues from triage through to resolution, ensuring compliance with SLA response and resolution times. Troubleshoot, diagnose, and resolve hardware, software, and system-related issues. Act as a key liaison with third parties and government systems to escalate and resolve operational More ❯
Employment Type: Full-Time
Salary: £26,500 per annum
Posted:

Application Support Engineer

London, United Kingdom
Crypto.com
with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement/bug fix requirements to multiple engineering teams Work to comply with SLA and OLA Hands-on for incident management, change management and response management and writing RCA reports. Document knowledge articles and manage the team's knowledge base; share and promote overall More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Engineer 279803

Nottingham, Nottinghamshire, United Kingdom
Hybrid / WFH Options
Little Fish (UK) Ltd
administration. To be our Service Desk Engineer, you will be able to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA's. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

System Support Analyst-2nd line - Chatham

Chatham, Kent, UK
Hybrid / WFH Options
OSB
larger scale change initiatives. Your responsibilities will include: Being responsible for resolution of incidents and service requests by engaging with business users and stakeholders ensuring target service level agreements (SLA's) are met. Working in partnership with the first line support helpdesk to ensure issues are logged correctly, efficiently and delivered to a timely resolution. Supporting all project releases and More ❯
Posted:

3rd Line Server and Cloud Services Manager

City of London, London, United Kingdom
Experis
Server, SQL Server, Oracle, Linux, Cloud Backup Solutions and Cloud Computing Principals. Familiarity with and experience working to the ISO/IEC 27001 standards Experience of working to tight SLA/OLA's and deadlines Experience of change management process Ability to apply existing knowledge to resolve issues on unfamiliar systems Able to gather and analyse information Able to determine More ❯
Employment Type: Contract
Posted:

Junior IT Support Technician

London, South East, England, United Kingdom
Hybrid / WFH Options
City + Capital
for new starters. · Administer, Manage, Support Email Exchange. · Install, upgrade, support, and troubleshoot for printers, mobiles, laptops and any other IT related systems. · Adhere to the strict 15-minute SLA for minor IT issues, via ticketing system. · Keeping records of all ongoing issues tickets. · Regular maintenance and patching of infrastructure, endpoints as well as on servers. · Managing Boardrooms for videoconferencing More ❯
Employment Type: Full-Time
Salary: £40,000 - £45,000 per annum, Negotiable
Posted:

Service Desk Engineer - West Midlands Fire and Rescue Service

Greet, Gloucestershire, United Kingdom
National Fire Chiefs Council Limited
incident and service requests. Where appropriate, reassign tickets to second line for technical resolution liaise with third party providers to ensure incidents are resolved in line with their Service Level Agreement manage and deliver key service rollouts/upgrades of hardware and software. Experience and skills knowledge of supporting Microsoft Operating systems, Windows 10/11 knowledge of supporting Office More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Compliance & Service Manager

Middlesbrough, Yorkshire, United Kingdom
NRG Resourcing Ltd
risk assessments, and compliance reporting Help steer the overall ISMS programme and ensure audit readiness Third-Party Service Management & ITSM Manage strategic relationships with IT service providers and oversee SLA performance Lead vendor selection processes and coordinate between multiple service providers Oversee day-to-day IT operations and manage incident, request, and change processes Drive continuous improvement initiatives aligned with More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Delivery Manager

Salford, Manchester, United Kingdom
Hybrid / WFH Options
First Central Services
experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Delivery Manager

Haywards Heath, Sussex, United Kingdom
Hybrid / WFH Options
First Central Services
experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Delivery Manager

Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
First Central Services
experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
SLA
England
10th Percentile
£25,125
25th Percentile
£28,750
Median
£32,500
75th Percentile
£46,250
90th Percentile
£58,750