1 to 25 of 186 SLA Jobs in England

Support: Configure devices, user accounts and access permissions for new starters Vendor Liaison: Work with third-party suppliers to resolve application and system issues SLA Management: Manage priority tickets and ensure delivery within agreed service levels Documentation: Maintain accurate records, updates and technical documentation VIP Support: Deliver high-quality support ...

restore normal service operation as quickly as possible, minimising the impact to business operation. Escalate incidents to other teams as stated in the service level agreement or operational level agreement. Ensure and drive adherence to Incident and Request Management process, procedures and policies amongst all delivery teams. Identify potential problems ...

restore normal service operation as quickly as possible, minimising the impact to business operation. Escalate incidents to other teams as stated in the service level agreement or operational level agreement. Ensure and drive adherence to Incident and Request Management process, procedures and policies amongst all delivery teams. Identify potential problems ...

restore normal service operation as quickly as possible, minimising the impact to business operation. Escalate incidents to other teams as stated in the service level agreement or operational level agreement. Ensure and drive adherence to Incident and Request Management process, procedures and policies amongst all delivery teams. Identify potential problems ...

restore normal service operation as quickly as possible, minimising the impact to business operation. Escalate incidents to other teams as stated in the service level agreement or operational level agreement. Ensure and drive adherence to Incident and Request Management process, procedures and policies amongst all delivery teams. Identify potential problems ...

restore normal service operation as quickly as possible, minimising the impact to business operation. Escalate incidents to other teams as stated in the service level agreement or operational level agreement. Ensure and drive adherence to Incident and Request Management process, procedures and policies amongst all delivery teams. Identify potential problems ...

migrations, software implementations, and asset register management. Documentation & Reporting · Maintain accurate and up-to-date documentation of incidents, resolutions, and system configurations. Contribute to SLA adherence, reporting, and continuous service improvement initiatives. User Support & Training · Provide end-user support and guidance, ensuring effective use of IT systems and promoting best ...

levels, ensuring issues are understood, expectations are managed, and regular updates are provided throughout the lifecycle of a ticket Prioritise workload effectively to meet SLA targets, ensuring timely response and resolution in line with agreed service levels Maintain accurate and detailed ticket notes to support transparency, handovers, and audit requirements ...

technical issues, with a strong focus on first-time fix. Support Microsoft 365, Windows devices, networking, wireless, printing and education-specific systems. Ensure service level agreement standards are met. Provide exceptional service to staff, students and other stakeholders. Keep accurate records of all support activity and site information using ...

incident bridge calls, investigations, and recovery activities Collaborate with technical leads to develop structured action plans, assigning clear ownership, timelines, and accountability to meet SLA targets Provide matrix management across teams, processes, and third-party suppliers, proactively resolving conflict to maintain progress towards resolution Take overall accountability for restoring service ...

Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with Azure and VMware ...

environments Solid understanding of IT Service Management (ITSM), including incident, problem, and change management processes Experience with ITSM tools (e.g., Jira) and working within SLA-driven environments Familiarity with legacy systems connectivity (e.g., AS/400/iSeries) is highly beneficial ...

where required, the technical resources to implement changes Vulnerability and endpoint management across the infrastructure estate prioritising remediation, risk levels and closure within SLA Monitor the performance of systems and troubleshoot any issues that arise Collaborate with other IT teams to ensure the security and integrity of our systems Keep ...

backup, and security controls, working to refine and improve where needed Service Delivery Management Ensure support requests are worked and resolved in line with SLA commitments Monitor ticket queues, response times, resolution quality, and customer satisfaction Maintain and improve internal knowledge base content, runbooks, and documentation Oversee internal IT support ...

Responsibilities Complete assigned technical tasks within agreed timeframes Support project delivery alongside internal and external project teams Carry out operational and support activities to SLA targets Deliver exceptional customer support and user experience Diagnose and resolve hardware, software, and operating system issues Support desktop deployments, upgrades, and configurations Skills & Experience ...

managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. ...

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

identify effective solutions. Monitor and manage ERP incidents, ensuring timely resolution and clear communication with customers. Escalate high-priority incidents and non-conformance with SLA as needed. Provide guidance and assistance to end-users on system functionality, processes, and best practices. Effectively manage and prioritise the outstanding call list. Proactively ...

environment. Key Responsibilities Complete assigned technical tasks within agreed timeframes Support internal and external project delivery activities Carry out operational and support tasks to SLA targets Provide high-quality onsite support to end users Troubleshoot hardware, software, and operating system issues Assist with desktop builds, deployments, and system configurations Skills ...

support analysts Deliver software changes, projects, and BAU enhancements Plan and manage workloads, timelines, and resource allocation Ensure effective application support, incident management, and SLA adherence Implement monitoring, performance tuning, and optimisation strategies Manage vendor relationships and ensure third-party support continuity Oversee application upgrades, patches, and maintenance with minimal ...

processes Manage user access (provisioning, de-provisioning, and access reviews) Monitor system performance and proactively address issues Respond to incidents and service requests, ensuring SLA adherence Troubleshoot and resolve application issues, conducting root cause analysis Support system configurations, integrations, and deployments Partner with Information Security to remediate vulnerabilities and support ...

compliance, app deployment, profiles/policies). Comfortable using an ITSM tool (e.g., Jira Service Management ) with strong ticket hygiene: categorisation, prioritisation, documentation, and SLA awareness. Excellent communication skills with the ability to lead the user through resolution and set expectations clearly. What Would Make You Stand Out: Experience supporting ...

service desk engineers, driving performance and professional growth Act as the senior escalation point for complex technical issues, ensuring swift and effective resolution Own SLA management, ticket workflows, resource planning, and shift coverage across the service desk Monitor and report on team KPIs and metrics, presenting findings to senior leadership ...

improvement over legacy systems. TSM/TSOM/CPQT/SPMT Implementation Architect and deliver Telecoms Service Management solutions including service catalogue design, SLA management, fulfilment workflows, and customer-facing portals. Lead TSOM implementations covering discovery, service mapping, and AIOps integrations for proactive operations. Design CPQT solutions for telecommunications product ...

deployment, security hardening and infrastructure optimisation Act as a senior escalation point and mentor for IT support teams Develop documentation, improve processes and ensure SLA compliance What we're looking for Essential: Strong Microsoft 365 administration and Azure AD/Entra ID identity management experience Experience managing Intune policies, device ...