1 to 25 of 685 SLA Jobs in England

DescriptionJob Title, External:Hardware Engineering LeaderJob Title, Internal:Innovation Systems LeaderRoles and Responsibilities:Project Management (Quality, Time, Cost) SLA, Systems Team Development SLA, Systems Product Solution SLA, Systems Architecture Development SLA, Systems DFM SLA, Systems Testing SLA, Systems Compliance (Safety and EMC) SLA, Systems Version Control and Release Management SLA … Documentation and Workflows SLA, Talent SLA, Travel SLA, Fixed Asset SLAKey Decisions:Project Management (Quality, Time, Cost) Program, Systems Team Development Program, Systems Product Solution Program, Systems Architecture Development Program, Systems DFM Program, Systems Testing Program, Systems Compliance (Safety and EMC) Program, Systems Version Control and Release Management Program, Documentation ...

work independently in a remote environment Team collaboration and stakeholder management Problem-solving mindset Commitment to continuous improvement How Success Is Measured Achievement of SLA and service targets First-time fix rate Incident resolution times Customer satisfaction scores Printer and print service availability Accuracy of documentation and ticket updates Working ...

operation of our 1st, 2nd and Escalation Support teams. • Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling. • Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency. • Reduce unnecessary escalations through improved workflows, coaching and service standards. Customer Service & Operational Excellence • Lead major incidents, customer escalations ...

operation of our 1st, 2nd and Escalation Support teams.• Oversee Centralised Services including monitoring, patching, backup, alerting and security tooling.• Improve ticket ownership, SLA performance, customer satisfaction and operational efficiency.• Reduce unnecessary escalations through improved workflows, coaching and service standards.Customer Service & Operational Excellence• Lead major incidents, customer escalations and service ...

reviews, and asset management. Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications. Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals. Participate in after-hours support, escalation rotations, and major incident response activities as required. ...

Customers(s) Monitor contracted and agreed Service Quality measures such as SLAs, KPIs or CSATs to evidence high quality of service delivery Contribute to SLA Breach Monitoring and applying appropriate interventions to avoid breaches where needed Plan and execute Return-to-green plans where Managed Services are not operating within ...

Customers(s) Monitor contracted and agreed Service Quality measures such as SLAs, KPIs or CSATs to evidence high quality of service delivery Contribute to SLA Breach Monitoring and applying appropriate interventions to avoid breaches where needed Plan and execute Return-to-green plans where Managed Services are not operating within ...

ability to engage effectively with both technical and non-technical stakeholders. Ability to manage multiple priorities while maintaining attention to detail and meeting SLA commitments. Technical Skills Experience with a number of the following technologies is highly desirable: Microsoft 365 Windows 11 Microsoft Exchange Online Microsoft Entra ID Microsoft Intune ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPI's are met is also required. 3rd Line Engineers will; Have excellent knowledge of Virtualized Environments such as VMware and Hyper ...

diverse customer base. Take ownership of incidents and service requests, prioritising and managing your own workload to ensure issues are resolved within agreed SLA timescales. Investigate and resolve technical issues, escalating to specialist teams or suppliers where appropriate. Support the installation, configuration, maintenance and upgrade of desktop hardware, software ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPI’s are met is also required. Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V. Have excellent knowledge ...

Contributing to infrastructure projects and change initiatives alongside day-to-day ticket work Resolution of escalated colleague service requests or incidents as assigned within SLA, logged and tracked via service desk Building, configuring, and maintaining Azure infrastructure — virtual machines, networking, storage, and app services Supporting Azure governance activities — naming/ ...

environments Experience working within an ITIL-based environment (Incident, Change, Problem, Release Management) with the ability to manage support queues and workload to meet SLA targets Strong communication, documentation and stakeholder management skills, with the ability to clearly explain technical issues and recommendations Proactive and self-motivated, with the ability ...

service desk teams. Take ownership of high-priority incidents (P1), driving resolution and ensuring clear communication with clients throughout. Meeting SLA targets, identifying patterns, removing blockers, and supporting the desk in maintaining service levels. Proactively monitor client environments for vulnerabilities, backup failures, and patch compliance, communicating findings and actions ...

reporting. For the benefit of XITS, the IT Service Delivery Manager must continuously gauge customer satisfaction and providing data and reports indicating performance against SLA and trend analysis to Senior Management. The role expects a proactive ‘team player’ mentality and professionalism at all times. The role will play ...

resets and user account support Ensure all tickets are fully documented and updated in the ITSM system Monitor and manage ticket queues to meet SLA targets Identify recurring issues and contribute to problem management Escalate complex or unresolved issues to 2nd/3rd line support Previous experience ...

Essential Experience Leadership experience within service delivery, operations management or programme delivery environments. Experience managing complex customer-facing operational services. Strong background in SLA, KPI and performance management. Experience leading teams and driving operational improvements. Excellent stakeholder management and communication skills. Experience managing escalations, risks and operational incidents. Knowledge ...

Management, ServiceNow, Business Continuity, Disaster Recovery, Stakeholder Management, Financial Services, Cloud (AWS/Azure/Oracle), Root Cause Analysis, Regulatory Compliance, DORA, KPI/SLA Management, Release Management, Business Impact Analysis, Senior Leadership, ITIL 4, ISO22301, ISO/IEC 20000, CBCP, MBCI, Site Reliability Engineering (SRE), Vulnerability Management, PowerShell, Python ...

line technical support to users across a large customer base. Take ownership of incidents and service requests, ensuring issues are resolved within agreed SLA timescales. Diagnose and resolve complex hardware, software, connectivity and application issues. Install, configure, maintain and replace desktop hardware, software and end-user devices. Support Microsoft Windows ...

line technical support to users across a large customer base. Take ownership of incidents and service requests, ensuring issues are resolved within agreed SLA timescales. Diagnose and resolve complex hardware, software, connectivity and application issues. Install, configure, maintain and replace desktop hardware, software and end-user devices. Support Microsoft Windows ...

problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required ...

platform experience across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics‐driven support operations ...

platform experience across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics‐driven support operations ...

platform experience across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling)Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalentTrack record of building metrics-driven support operations ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. You will have; Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V. Have ...