1 to 25 of 306 SLA Jobs in England

Tier 2 Team Lead

Hiring Organisation
The Christie NHS FT
Location
Manchester, M20 4BX, United Kingdom
Salary
£38682.00 to £46580.00
team of technical Tier 2 IT support technicians and ensuring that all logged calls are aimed to be responded to and resolved within agreed SLA's, ensuring that all support details are accurately recorded and logged using digital services ITSM tool. - Ensure work allocation, workload, and tasks are appropriately ...

Service Desk Analyst - Application Support

Hiring Organisation
THOMAX
Location
England, United Kingdom
first day, you should be able to: Support multiple client engagements simultaneously, Ticket Management, ability to track, assign and resolve customer issues with agreed SLA Times and create/update support Documentation, Collaborate with other support team members globally, Interact with customers directly and deliver on time, Evaluate, prioritise ...

Technical Service Delivery Manager

Hiring Organisation
Gleeson Recruitment Group
Location
Northamptonshire, England, United Kingdom
Employment Type
Full-Time
Salary
Salary negotiable
relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. Transparency is key. Champion process improvement : Identify root causes, streamline workflows, and introduce innovations ...

Cloud DevOps Engineer, Sr Analyst

Hiring Organisation
Accenture
Location
Birmingham, West Midlands, England, United Kingdom
Employment Type
Full-Time
Salary
Competitive salary
problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required ...

2nd Line Support Engineer

Hiring Organisation
Metaskil Limited
Location
Maidenhead, Berkshire, England, United Kingdom
Employment Type
Full-Time
Salary
£40,000 - £42,000 per annum
understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/Administrator and ITIL Foundation status/accreditation would be an advantage. This role will be based in Maidenhead ...

1st Line Support Helpdesk Analyst

Hiring Organisation
Constant Recruitment Ltd
Location
Paddock Wood, Kent, United Kingdom
Employment Type
Permanent
Salary
£25000 - £30000/annum
Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most ...

IT Support Engineer

Hiring Organisation
Harrison Holgate
Location
London, South East, England, United Kingdom
Employment Type
Full-Time
Salary
Salary negotiable
Service Desk, ensuring high-quality support, system reliability, and continuous improvement across the business. Key Responsibilities* Manage and develop the IT Support team, ensuring SLA and service standards are consistently met. * Act as the escalation point for complex technical issues and incidents. * Oversee IT infrastructure, hardware, and cloud platforms including ...

2nd Line Support Specialist

Hiring Organisation
Metaskil Limited
Location
Maidenhead, Berkshire, England, United Kingdom
Employment Type
Full-Time
Salary
£40,000 - £42,000 per annum
understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/Administrator and ITIL Foundation status/accreditation would be an advantage. This role will be based in Maidenhead ...

3rd Line Support Engineer

Hiring Organisation
IT Answers
Location
Liverpool, Merseyside, North West, United Kingdom
Employment Type
Permanent
Salary
£35,000
Line. Troubleshoot issues across Azure, Microsoft 365, servers, virtualisation, networking, and security tools. Perform root-cause analysis and document long-term fixes. Ensure SLA compliance and deliver a high-quality support experience. Infrastructure & Cloud Management Manage Azure resources (VMs, networking, security, automation). Maintain Windows Server, AD, DNS, DHCP ...

1st Line Support Engineer

Hiring Organisation
Working Solutions Recruitment
Location
Leeds, West Yorkshire, United Kingdom
Employment Type
Permanent
Salary
£25000 - £28000/annum
users via remote tools, phone and email, with opportunities to assist on 2nd Line tasks • Log, triage and resolve incidents & service requests within SLA timeframes • Manage and update ticket queues, ensuring clear documentation of troubleshooting steps and progress • Support client onboarding, device setup and user configuration (Windows & macOS) • Assist ...

Onsite IT Support Engineer

Hiring Organisation
Litmus7
Location
City of London, London, United Kingdom
tasks, including user provisioning and deprovisioning across Active Directory, Microsoft Entra, and enterprise HRMS platforms. Use ServiceNow for incident tracking, resolution documentation, and SLA compliance. Participate in monthly patch cycles, software deployment, and ensure endpoint compliance with security and update standards. Required Skills and Qualifications: 4–10 years of hands ...

Service Desk Analyst - Bristol

Hiring Organisation
Experis
Location
Bristol, United Kingdom
Employment Type
Permanent
Salary
£28000 - £31000/annum
will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This is a hybrid role (after probation) and covering a shift pattern between 7am and 7pm. The office is based in Central Bristol with ...

Service Desk Analyst

Hiring Organisation
Pearson Whiffin IT
Location
Dover, Kent, England, United Kingdom
Employment Type
Contractor
Contract Rate
£180 - £200 per day
first-line point of contact for users via phone, email, and ticketing system Log, categorise, prioritise, and manage support tickets in line with SLA requirements Provide day-to-day support for Active Directory, including user account management, group policies, and permissions Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint) Troubleshoot ...

1st Line Support Analyst - IT Service Desk

Hiring Organisation
TOPPS TILES
Location
Leicester, Leicestershire, East Midlands, United Kingdom
Salary
£26,000
times in line with SLAs. Communicate technical issues in a clear, user-friendly manner. Service Delivery & Compliance Monitor open tickets to ensure progress within SLA and chase resolver groups when necessary. Follow ITIL-aligned processes (Incident, Request Fulfilment, Change, and Problem Management). Adhere to security and compliance standards when ...

IT Support Apprentice

Hiring Organisation
RETAIL COMPUTER SOLUTIONS LTD
Location
UNIT 3, STOURTON BUSINESS PARK, WAKEFIELD ROAD, LEEDS, England
Employment Type
Advanced Apprenticeship
Salary
£18,000 a year
ensure the records are kept up to date Ensure that all tickets are dealt with in a timely and professional manner, ensuring that all SLA’s are met Escalate issues to internal and external stakeholders in a timely manner with the correct information Provide the highest levels of service ...

IT Change Manager

Hiring Organisation
Adecco
Location
London, United Kingdom
Employment Type
Contract
audits by providing evidence of change governance and traceability . Reporting & Continuous Improvement Track and report on change metrics (volumes, success rates, failure trends, SLA adherence). Identify opportunities to improve change processes, reduce risk, and enhance automation . Work closely with DevOps, Release Management, and Configuration Management teams ...

2nd Line Support Engineer

Hiring Organisation
Xact Placements Limited
Location
Oxfordshire, England, United Kingdom
Employment Type
Full-Time
Salary
£30,000 - £40,000 per annum
resolving escalated issues across Windows Server, Active Directory, Microsoft 365, cloud and networking technologies Taking ownership of tickets from start to finish, ensuring SLA adherence and excellent customer outcomes Working closely with 1st line teams and escalating to 3rd line where appropriate Contributing to continuous service improvement, documentation and client ...

Onsite IT Support Engineer / 2nd Line Desktop Support Technician

Hiring Organisation
AWD online
Location
East London, London, England, United Kingdom
Employment Type
Full-Time
Salary
£37,000 per annum
site presence and acting as a professional ambassador for the onsite support service Ticket Management: Managing your call queue effectively, prioritising workload, and ensuring SLA adherence Customer Communication: Providing regular updates to users using appropriate communication channels Documentation Quality: Ensuring all ticket information is accurate, detailed, and of a high ...

Technical Incident/Escalations Engineer

Hiring Organisation
Metaskil Limited
Location
Maidenhead, Berkshire, England, United Kingdom
Employment Type
Full-Time
Salary
£40,000 - £42,000 per annum
understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/Administrator and ITIL Foundation status/accreditation would be an advantage. This role will be based in Maidenhead ...

1st Line IT Support Technician

Hiring Organisation
Gilmartins
Location
LU5, Houghton Regis, Central Bedfordshire, Bedfordshire, United Kingdom
Employment Type
Permanent
Salary
£26000 - £28000/annum
first point of contact for IT issues, logging and resolving tickets via Freshdesk. You will ensure tickets are prioritized correctly according to business impact (SLA). User Lifecycle Management: Handling the full onboarding and offboarding process, including account creation in Active Directory, assigning Office 365 licenses, and setting up permissions. ...

Enterprise Applications Manager

Hiring Organisation
Walsall Housing Group
Location
Walsall, West Midlands, United Kingdom
Employment Type
Permanent
Salary
£55,000
multi-system environment. Strong understanding of application architecture, integration, and lifecycle management. Demonstrated experience leading application support and development teams, including vendor management and SLA delivery. Experience of modern platforms such as Microsoft Azure, M365, Power Platform, or equivalent enterprise ecosystems. Knowledge of integration technologies (APIs, middleware ...

IT Technician

Hiring Organisation
Future Prospects Group Ltd
Location
London, United Kingdom
Employment Type
Permanent
Salary
£33500/annum plus £2.5K London weighting
plans and development Engage with customers to provide more supportable products Manage day-to-day interactions with clients keeping them updated Adhere to Service Level Agreement targets Ensure all customers are up to date with relevant licenses and assets accordingly Travel in and around London as required THE CANDIDATE ...

1st Line Support

Hiring Organisation
Constant Recruitment
Location
Tonbridge, Kent, South East, United Kingdom
Employment Type
Permanent
Salary
£30,000
Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most ...

2nd Line Network Support Engineer

Hiring Organisation
Randstad Technologies Recruitment
Location
City of London, London, United Kingdom
Employment Type
Permanent
Salary
£40000 - £45000/annum
resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2-3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

2nd Line Network Support Engineer (Peterborough)

Hiring Organisation
Randstad Digital
Location
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Employment Type
Permanent
Salary
£45,000
resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2-3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...