Remote Customer Support Specialist - Remote
- Hiring Organisation
- Bitfinex
- Location
- Sunderland, Tyne and Wear, UK
business to provide an exceptional support service. At the core of the role is the ability to interrogate, manage and update captured data using SQL/MYSQL whilst adhering to data privacy and regulated data management guidelines, so we ask for 3+ years of experience providing customer support with … least 2 years demonstrable SQL skills. What will you do? Serve as the escalation point for support cases including overall triage. Help maintain and support our internal ticketing tools and communication channels. Investigate and resolve 1st, 2nd and some 3rd line support issues. Escalate complex 3rd line support issues ...