1 to 25 of 55 Service Catalogue Jobs in the UK

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/… develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the overall product owner for the service portfolio - sets the development roadmap and prioritises development and … multi-year period. Experience of establishing new ways of working to drive greater service standardisation and automation, notably for service catalogue, service transition and fulfilment processes. You will be an expert in Service strategy, design, transition and fulfilment adoption. Customer onboarding. More ❯

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/… develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the overall product owner for the service portfolio - sets the development roadmap and prioritises development and … multi-year period. Experience of establishing new ways of working to drive greater service standardisation and automation, notably for service catalogue, service transition and fulfilment processes. You will be an expert in Service strategy, design, transition and fulfilment adoption. Customer onboarding. More ❯

Owns and evolves the service strategy, the service model and catalogue in Arqiva; and is accountable for all post-contract sign service delivery to the point of handover of in-life services to Service Operations, driving delivery against SLAs, standardisation/… develops and maintains overall service strategy aligning with wider Arqiva's business objectives. Puts in place and embeds a service catalogue (scope, outcomes, processes etc); acts as the overall product owner for the service portfolio - sets the development roadmap and prioritises development and … multi-year period. Experience of establishing new ways of working to drive greater service standardisation and automation, notably for service catalogue, service transition and fulfilment processes. You will be an expert in Service strategy, design, transition and fulfilment adoption. Customer onboarding. More ❯

and maintaining the company's Observability platform. This role ensures that our technology platforms operate efficiently and reliably, providing early insights for Engineering, Service Reliability, Service Delivery, and DevOps teams. The CoE Lead will manage the contract with third-party providers responsible for the execution layer … ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs). The position involves a 75% focus on the design of frameworks and a 25% focus on implementation and adoption. What You'll Be Doing: We are looking for an experienced CoE Lead to design, build … delivery and management, focusing on observability, monitoring, and tooling. Service Management: Practical experience in building and maintaining a Service Catalogue, assigning service level objectives (SLOs), and measuring service level indicators (SLIs). Experience in operating production services during peak trading More ❯

We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role. You would be working Monday to Friday, 37 hours a week, working 08.30-17.00 Mon/Thur and 08.30-16.30 Friday. … stability working closely with the wider ICT Team. You will work to ensure all Service Delivery components of the service catalogue in line with the associated key performance indicators and following EnableNY processes and policies. You will contribute to work falling outside the service catalogue supporting projects and commissioned work as directed by the line management. This may include field work and out of hours working. You will support a positive and inclusive team culture aligned to exemplify 'one ICT service' offering to service users. In-keeping More ❯

great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 18 May 2025 About Us Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning and research at our university. We are committed … people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation. The Role The IT Service Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of services, implementing … Delivery lifecycle, ensuring that IT services meet service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction goals. Service Catalogue Management: Ensure that the IT Service Catalogue and Request Catalogue is current, accurate and managed to reflect any changes, additions More ❯

Role: Service Transition … Manager Responsibilities: Senior role, leading the final phase of service transition. Knowledge/experience of service monitoring, service catalogue, and service provisioning. ITIL qualified an advantage but knowledge essential. Strong stakeholder management and communication. Resilient. Experience and/or knowledge of More ❯

team, ensuring they have the necessary tools and training to succeed. Oversee recruitment and team optimization, in partnership with HR, to deliver continual service improvement. Lead and develop the team through performance management, mentoring, and strategic coaching, via a comprehensive skills matrix and metrics, to drive individual and … managed via a standard, well-defined process that is utilized by all members of Global Relay. Enhance the utilization of the Service Catalogue to ensure that all aspects of the Support Services function are documented and easily-accessible, in a standardized Knowledgebase. For example, customer/user … the impact of Incidents. Oversee Support Services team participation in product stakeholder review meetings, highlighting specific areas of improvement in the Service Catalogue and associated documentation, which improves the overall service delivery. Develop and maintain a strong working knowledge of teams, and their products, and More ❯

Service Architect 🛠 ITIL, ServiceNow 🏦 Hybrid 💵 £500 - £550 p/day Inside IR35 🕰 6 months Massive chance to work at a game-changing business, looking for a Service Architect to own, design, and deliver IT Solution Managed Services to a key client. You will be aligned to … client and ensure that managed services meet with client's expectations, business needs, and the organisation’s delivery capability. You will operate across service lifecycle phases and partner closely with sales, solution architects, delivery teams, and clients. Key Skills: Proven experience designing managed IT services, ideally within an … IT service provider environment. Expertise in ITIL v3/v4 (cert required). Familiarity with architectural frameworks such as TOGAF Strong understanding of service design, service delivery, and service transition best practices. Demonstrated experience working across multiple domains (infrastructure, cloud, workplace, application More ❯

Service Architect - ITIL, ServiceNow - Hybrid - £500 - £550 p/day Inside IR35 - 6 months Massive chance to work at a game-changing business, looking for a Service Architect to own, design, and deliver IT Solution Managed Services to a key client. You will be aligned to … client and ensure that managed services meet with client's expectations, business needs, and the organisation's delivery capability. You will operate across service lifecycle phases and partner closely with sales, solution architects, delivery teams, and clients. Key Skills: • Proven experience designing managed IT services, ideally within an … IT service provider environment. • Expertise in ITIL v3/v4 (certification required). • Familiarity with architectural frameworks such as TOGAF (certification preferred). • Strong understanding of service design, service delivery, and service transition best practices. • Demonstrated experience working across multiple domains (infrastructure More ❯

Next-Generation IT Services PEAK Matrix® 2023. We also won four 2023 ISG Star of Excellence™ Awards, reflecting the highest standard of customer service excellence. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would … recommend working at Persistent to a friend. About Position and details: Role : Service Delivery Manager Location: Should be in UK Remote Job Type: Permanent role Key skills: * IAM and *AD space JD: Service Delivery Manager - IAM & AD We are looking for 10+ year experience can be … based in UK Responsibilities: Service Ownership: Take end-to-end ownership of the delivery of IAM and AD services, ensuring adherence to SLAs, KPIs, and client expectations. Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as their advocate and primary point of More ❯

Senior Service Manager- Insurance We are recruiting for a Senior Service Manager with SaaS experience to join one of our Insurance clients on a 12 month contract. This role will be 80% client focused and it’s for one of their most critical products, will be … seeking someone with a strong level of client facing experience. Inside IR35 Hybrid- 2 days a week in Reigate Responsibilities: Support the Service Management lead in designing, documenting, maintaining, and improving Service Management processes. Work with internal teams to ensure end to end service … response teams to ensure service resolution. Liaise and communicate with clients during major incidents. Maintain, improve, and promote the Service Catalogue Work on projects to ensure Service management processes are covered and documented. Help to promote the Service Management function across More ❯

to support all company employees with problems relating to the IT technical environment. You will log and manage the lifecycle of Incidents and Service Requests whilst ensuring customer satisfaction through proactive updates and escalation where a first line fix is not possible. You will provide field-based support … remote sites. Technical Support Analyst key responsibilities will include: - Troubleshooting operating System, Hardware & Application issues on any desktop device - Resolving Incidents, Problems and Service Requests taking appropriate actions to ensure a satisfactory response in line with our SLTs - Resolving technical issues, updating Status/Workaround/Resolution within … IT Service Management processes and procedures: - Incident Management Service Request Management Problem Management Change Management Asset Management Service Catalogue/Service Level Management - Understanding of the Change Management process - Maintaining the Asset Management databases accurately and meticulously - Provide regular training sessions More ❯

Massive chance to work at a game-changing business, looking for a Service Architect to own, design, and deliver IT Solution Managed Services to a key client. You will be aligned to one key client and ensure that managed services meet with client's expectations, business needs, and … the organisation's delivery capability. You will operate across service lifecycle phases and partner closely with sales, solution architects, delivery teams, and clients. Key Skills: Proven experience designing managed IT services, ideally within an IT service provider environment. Expertise in ITIL v3/v4 (certification required … . Familiarity with architectural frameworks such as TOGAF (certification preferred). Strong understanding of service design, service delivery, and service transition best practices. Demonstrated experience working across multiple domains (infrastructure, cloud, workplace, application support). Experience in supporting pre-sales engagements and creating service More ❯

Business Analyst. Home based role. Great Opportunity to join our team as our ServiceNow Business Analyst to deploy, maintain and improve our ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role involves working with team members, stakeholders, and end users … Client Scripts, Workflows, Form Design and UI Action. Experience of the CSM module. Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting. Excellent understanding of ServiceNow platform. Strong communication skills. Ability to gain SC clearance or ideally already possess it. About … colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We're a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. What's in it for you? Opportunity to progress your More ❯

Our client, a leading entity in the oil and gas sector, is currently seeking an IT Service Delivery Manager to join their team in London. Key skills required for this role IT Management, Service Delivery, IT Service Delivery Important IT Management, Service Delivery, IT Service Delivery This role involves overseeing the delivery of high-quality IT services to end users, ensuring minimal service disruption and managing key third-party service providers. It is a permanent position requiring both office-based and remote work, with … Collaborate to ensure secure, stable, and resilient IT platforms. Ensure that new functionalities introduced as part of Project Change are included in the service catalogue. Oversee day-to-day operations of business applications, ensuring high performance and accurate reporting. Develop, maintain, and enhance all reporting and KPI monitoring More ❯

to a large and extremely diverse user base Liaison with internal OpCo and external customers from a support perspective delivering a first-class service experience Liaison with identity engineering teams to ensure a bridge between support and engineering for a variety of build and migration projects from legacy … across all deployments, aligned to best practices Ensure that audit standards are adhered to in relation to attestations and management of identities and service accounts To work with the Information Security teams to maximise the security of policies and solutions and provide support for any ongoing remediations or … with the IDAM Architects Management and review of all Identity documentation with consolidation into one strategic storage solution To maintain CMDB & Service Catalogue & technical items relating to IDAM configuration items Drive the IDAM Change Management process, ensuring change control processes are followed, minimising service disruption More ❯

customers on premise or using our cloud solution. You would be responsible for customer engagement and relations for Insurance Risk Suite Managed Cloud Service and part of a large team with members located across the globe, focused on delivering leading solutions and customer excellence. There will likely be … will be responsible for understanding and meeting customer and industry needs. You will be responsible for the Insurance Risk Cloud solution, service catalogue definition and managing any commercial aspects of the service. You will use your excellent customers relationship management skills in order to understand our customer … and achieving revenue and customer retention targets Attend regular customer relationship calls/meetings, on site where needed Responsible for ensuring alignment of service provided with customer needs and identifying and addressing service improvement opportunities Communication of new service offerings, pricing and all cloud More ❯

is mandatory Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Accountabilities Understand the current as is processes Requirement specification for enhancement requests for … specific way these are implemented within that platform Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth of … services and products offered by Service Management and the business areas supported Desirable skills/Preferred Qualifications: Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions Very proficient knowledge of the available business analysis tools and templates, able to guide others and More ❯

UC technologies. You will collaborate with other teams to proactively monitor system performance, proactively addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience. You will contribute to planning discussions on IT investments, ensuring solutions and systems … Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support. Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised. Maintaining and enforcing the governance of each UC application and feature, in line with More ❯

UC technologies. You will collaborate with other teams to proactively monitor system performance, proactively addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience. You will contribute to planning discussions on IT investments, ensuring solutions and systems … Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support. Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised. Maintaining and enforcing the governance of each UC application and feature, in line with More ❯

/Summary: Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/Requirements: Understand the current as is processes Requirement specification for enhancement … specific way these are implemented within that platform Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth of … services and products offered by Service Management and the business areas supported Desirable Skills/Preferred Qualifications: Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions Very proficient knowledge of the available business analysis tools and templates, able to guide others and More ❯

platform and a large, diverse user base Liaise with internal OpCo's and external customers from a support perspective delivering a first-class service experience Ensure that audit standards are adhered to in regard to attestations and management of identities and service accounts Assist in reporting … conjunction with the IDAM Architects Provide technical 2nd Line support to a wide user base Provide support to application integrations into the OKTA service for … the purpose of authentication and authorisation Set Up Org2org and SCIM Configuration In OKTA Manage designated technical team members Maintain CMDB & Service Catalogue & technical documentation relating to IDAM configuration items Participate in the IDAM Change Management process What you'll need: Certified to OKTA Administrator level or More ❯

DT M&A team during all phases of deals, with responsibilities including all timely due-diligence responses, integration and separation strategies and plans, service delivery execution and digital technology security implementation. Working with the Cybersecurity and CTO teams to execute the CSRC Service Delivery portions of … security and architecture reviews, and supporting the DT deal team in a timely manner as required by business. Maintaining the CSRC service catalogue and working at a tactical level to manage all CSRC activities in a timely manner. Contributing technical expertise towards the development of M&A … accredited university or college. Have experience in ITGC/GITC audits including interfaces, control reports configurable controls. Possess deep working knowledge of IT service management (e.g., ITIL-related disciplines). Have a solid working knowledge of OT security and how it aligns and differs from Enterprise IT Security. More ❯

To ensure an effective control framework is in place to identify, detect, manage and mitigate digital and data risks. To develop an annual service plan and operating budget for the … service and monitor against each to ensure that agreed priorities and financial targets are met. To agree a standard service catalogue and KPIs for Digital, Data and Technology with internal customers and to monitor these to ensure that agreed targets and standards are met. To More ❯